Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... Zobacz więcej
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It does help to convert money from the credit/debit card to momo rwanda but the only issue is the delay of the time it takes for funds to arrive in the account
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I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... Zobacz więcej
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Informacje dotyczące firmy
- Agent Mobile Money
- Obsługa kart płatniczych
- Kantor
- Przekazy pieniężne
- Przelewy pieniężne
- Pozabankowe usługi finansowe
Napisane przez firmę
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Dane kontaktowe
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenia
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
Dobra
231 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Fast transactions,always reliable.
10 listopada 2025
Odpowiedź od HeptaPay
Hi Michael. Thank you for your review, and for your customer loyalty through the years.
It works
It works. Used my Rwandan number, paid with credit card and received the MoMo within a few minutes.
4 listopada 2025
Odpowiedź od HeptaPay
We appreciate you for taking the time to review us. We look forward to serving you again and again.
Quick and fast
31 października 2025
Odpowiedź od HeptaPay
Thank you for your kind review. HeptaPay is indeed quick and fast, processing transactions for regular customers in under 30 seconds after payment.
Though it took more than 5 hrs
Though it took more than 5 hrs. Looking ahead for more quicker transfers
24 października 2025
Odpowiedź od HeptaPay
Arpan, your first transaction took 2 hours, 25 minutes, and 21 seconds to be completed, within our 3-hour window for first-time transactions. Future transactions with the same card should take 30 seconds or less. Thank you for choosing HeptaPay.
Fastest Service ever experience
When I initiated the transfer/payment it hit my mobile with seconds less than 10 seconds the transaction was complete, and I was like what a hell is happening today? I was over excited 😆😆
27 października 2025
Odpowiedź od HeptaPay
Hi Bosco. We thank you for being our loyal customer in Rwanda through the years, and we appreciate your review. We are glad you were able to interact with our Uganda service and you loved it! We will keep striving to serve you better.
I'm a returning customer
I'm a returning customer, I gave a very good review the first time I used you, today I'm a disappointed returning customer,mostly with the customer service department, I made my transactions,took hours to reflect, I contacted customer service for help, they end up telling me my cards have issues, and not even giving enough information, they go ahead and tell me they will refund my transaction in 10 business days, money that was supposed to help someone at the hospital, I contacted them again they ignore me but I can see they are replying to a friend I had referred, worst experience
27 października 2025
Opinia niezależna
Odpowiedź od HeptaPay
Hi N. Miller. We are sorry for your experience. After reviewing your case, the delay was due to the use of multiple cards, which goes against our policy. Your refund was processed as advised. We appreciate your understanding and feedback.
Simple and convenient
Simple and convenient, procceses are initiated and completed within a minutes for the first time but less than a minute for subsquent use
16 października 2025
Odpowiedź od HeptaPay
We appreciate your review or our service and we look forward to serving you better.
I was confused how to reach the airport…
I was confused how to reach the airport without Kenyan shilling not even usd currency I only had my money on bank which was local but Heptapay changed everything at moment and I paid directly without exchanging the money but only using Heptapay I manage to pay my trip to the airport.
Thanks alit Heptapay you are bridging the gap in the African transaction
17 października 2025
Odpowiedź od HeptaPay
Joselyne, we thank you for sharing your story and your review! Your usecase is the embodiment of the challenge HeptaPay set out to solve: cross-border micropayments. We will strive to continue to make the service better so that you can travel anywhere in the African continent and not have to worry about payments.
Huge delay on transactions
I haven't received the money after transferring money from my card to mpesa. After complaining and sending several mails i receive a mail saying the transaction has been cancelled. I ask my bank they say that the website is holding the amount for 3 Weeks. Thats ticket money somebody was to travel what kind of inconvenience is this. Verrrry disappointed
18 października 2025
Opinia niezależna
Odpowiedź od HeptaPay
Dear Lewis, following your transaction, we promptly (with 20 minutes) informed you that due to technical difficulties, we would be unable to complete the transaction. Thereafter, we immediately released the hold on the funds that we had on your card which results in an immediate refund. We apologize for the inconvenience this situation has caused.
Extremely quick and efficient
Extremely quick and efficient. I will definitely use again.
11 października 2025
Odpowiedź od HeptaPay
Thank you so much for your kind words and your 5-star review. We're glad to hear you found HeptaPay quick and efficient. We look forward to serving you again and again!
Great services and reliable
8 października 2025
Odpowiedź od HeptaPay
We’re delighted to know you find HeptaPay’s services great and reliable. We will keep working hard to exceed your expectations.
Odpowiedź od HeptaPay
We're glad that your transaction went through in 30 seconds or less in-line with our promise to you.
Quick and easy to use
20 września 2025
Odpowiedź od HeptaPay
Thank you for your review. Your feedback means a lot to us. We look forward to continuing to provide you with a smooth experience.
The service is awesome
Heptapay is the best global transfer in east Africa i can say.Thanks
21 września 2025
Odpowiedź od HeptaPay
Thank you Wilson for your review. We will keep working hard to remain the best money transfer service in East Africa and, eventually beyond!
Nice , quick and faster
Heptapay simplifies money transfer to people abroad to home land. I have tried it and indeed I appreciate. God bless you🙏🙏
16 września 2025
Odpowiedź od HeptaPay
Thank you so much for your kind words and 5-star review! It’s our mission to make sending money back home stress-free. Your appreciation truly motivates us. God bless you too! 🙏💙
Excellent service
Excellent service, reasonable fees, and funds delivered to mobile wallets lightning fast.
14 lipca 2025
Odpowiedź od HeptaPay
Thanks for the review, Daniel. We appreciate your confidence in our card to MTN MoMo services in Rwanda. We will work to lower the fees even more in future!
Fast and reliable service
2 września 2025
Odpowiedź od HeptaPay
Thank you for your trust in our service. We look forward to serving you again and again as you top up your MTN MoMo mobile money line in Rwanda using your debit/credit card.
Odpowiedź od HeptaPay
Thank you for your positive review. We will keep giving you 5-star credit card to M-PESA services!
Transcation
I love how fast the transaction is. The Transaction fee is too expensive.
26 sierpnia 2025
Odpowiedź od HeptaPay
We thank you for your review, Peniel Korley. We are working hard to lower the fees even further for the services we offer in Kenya.
Very fast and reliable
20 sierpnia 2025
Odpowiedź od HeptaPay
Thank you for the review, Michael. Indeed, HeptaPay completes transactions in 30 seconds or less from the time you approve a transaction!
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