House of Fraser Recenzje 

Great and excellent service

Not worth buying from HOF. Bought 2 clothing sets but very small fitting, paid £5 delivery but then had to pay another £5 to return so I’m £10 out of pocket and nothing to show for it!

0 STAR HOUSE OF FRAZER WHEN ARE YOU DELIVERING MY ORDER ORDERED A LAPTOP 22nd APRIL 2026 NO COMMUNICATION FROM USLESS HOUSE OF FRAZER JUST TO LET YOU KNOW IF YOU HAVE NOT DELIVERED THIS LAPTOP BY NEXT THURDAY YOU CAN GET MY MONEY BACK INTO MY ACCOUNT BECAUSE IF IT COMES NO LATER THAN THURSDAY THE 7th MAY 2026 I WILL BE SENDING IT BACK TO YOUR COMPANY THIS IS THE LAST TIME I WILL BE ORDERING ANYTHING FROM HOUSE OF FRAZERS 1 e.mail FROM YOU TO CONFIRM YOU TOOK MY MONEY NOTHING ELSE I WOULD GIVE A BIT OF ADVISE TO ALL POTENTIAL CUSTOMERS STAY WELL CLEAR FROM HOUSE OF FRAZERS YOU STATE ON YOUR WEBSITE THIS ORDER WOULD BE DELIVERED BY 28th APRIL 2026 YOU HAVE THE CHEEK TO TAKE £6 DELIVERY CHARGE STILL NO SING OF THIS LAPTOP GETTING DELIVERED THATS NOW 9 DAY WAIT ON ANY COMMUNICATION FROM HOUSE OF FRAZER AS I STATE IF THIS LAPTOP IS NOT DELIVERED BY THE 7th MAY 2026 YOU CAN GET MY MONEY BACK INTO MY ACCOUNT THIS WAS A WASTE OF MY TIME ORDERING WITH HOUSE IF FRAZER

When you contact them for help- they just apologise and say there is nothing they can do. Eg. They delivered the wrong table tennis table that had a 6 hour window that I had to sit in for, then another 6 hour window for them to come get it, then 6 hours again for new one to be delivered- took an extra 3 weeks for their mistakes- when contacted they have a couldn’t care less attitude!! ! items that I ordered at good value then go out of stock but still show on their website and they won’t send an equivalent replacement . Was told they sent two parcels to me on the same day and both got lost!! And then they can’t replace any of the items as all out of stock. They sent the incorrect number of aftershaves and I have to chase it up, give me a next day free delivery code as a goodwill gesture, but this is not an option to Northern Ireland and when contacted say they can’t do anything and I have to pay the postage. Shocking from a multi million pound company. Everytime something goes wrong with them!

I Ordered a boss jacket and a pair of jeans from house of Fraser the goods were not delivered to my address and were left at a different address so I did not receive my order house of Fraser provide me the evidence clearly showing the items were left at some other Address after going back and forward for all most 3 weeks they refused to refund me honestly this company is just robbing people ,you can not contact them they only reply to emails and a useless chat bot ,you cant speak to any one ,I lost money shopping here I advise other not to shop here or you will be out of pocket with house of Fraser

Ordered 3 items from FRASERS
First time we requested delivery to a parcel point collection due to work commitments.
Slightly delayed ,which we get as it's Evri,but when we went to collect the parcel had clearly been opened and resealed with sellotape.
Sent images to FRASERS who say they are investigating but after a lot of emails ,from me, they've gone dark and now seem uninterested !!
Option now is to activate section 75 claim via credit card company to get a refund of the missing items
Used HoF ,Sports direct and FRASERS many many times but will 100% never use any of them again!!

Very poor experience with returns.

I used House of Fraser’s official overseas returns process and paid for a collection, which was never carried out. This was acknowledged, but instead of fixing it, I was repeatedly told to arrange and pay for the return myself.

Customer service was inconsistent and contradictory—at one point offering a replacement collection, only to withdraw it later and fall back on policy. It also proved unnecessarily difficult to even contact support, with no clear communication channels available.

Overall, a frustrating experience where a service I paid for was not delivered, and the responsibility to resolve it was pushed back onto me.

I would give the store in Croydon 0 stars. On Thursday 2nd April, I went to buy 3 t-shirts from salt mill because it was in offer from £29.00 to £9.00. I went to go to the cashier and she was extremely pushy for sales and I didn't enjoy that as well as I kept on refusing. I just wish to buy 3 shirts. I went home to tried on one t-shirt and realised that the orange dye released onto one of my white bra. When washing it with cold water by hand and only doing it once. I saw once again the dye released onto the water. I am extremely frustrated and annoyed because it went onto my skin. This caused me lots of stress because i have never thought in a well known store would receive this unacceptable quality. On Thursday 9th April, I went back to return these items. I am furious about the outcome because I explained it to them. One of the store colleague was extremely rude and condescending because thinking that I don't know how to wash the t-shirt and that I don't know how to read the receipt when I wanted a refund. Also, at first didn't wish to give me a refund back for the 2 t-shirts that I got for my son. They had have the tags still on. Furthermore, I will never ever go back to this shop again.

Sales Assistant in the Barbour area couldn’t be bothered to sell me anything it seems. Was that because is was in a mobility scooter ??? Perhaps I didn’t deserve a treat from my husband. I had to ask whether it might possibly be available online ? A luke warm response from her. Perhaps if I hadn’t had the audacity to point out that the first bag had a number of scratches. Was then told to go to the Barbour desk, where I could see another one. Dutifully obliged. I pointed out the other one had indentations on the front and a few on the back, why would I spend £139 for faulty goods? She took it away and the conversation ended with there is a Barbour in Flannels and no bag. Well no there wasn’t another Barbour desk in Flannels at Rushden Lakes, but my husband remembered a Barbour shop on the opposite side of the shopping precinct. The most helpful staff at Barbours, thank you ladies for ordering the handbag for me straight away, although slightly higher in price, I rather be treated with courtesy - even in my electric buggy - than the way that sales person at Fraser did!!!

I bought a dress from them a week ago. I am 6 months pregnant and that day I did not feel well enough to try the dress so I just bought it home. When I tried it, it didn’t fit. I went today to return it, I know they don’t do refunds so I wanted to exchange the dress for something else. The manager in charge for returns would refuse to take it. She claimed it was worn and had smelled. I agree when I tried it on, it might have left a smell, because I am sweating a lot, but the tags and everything were intact, I did not wear the dress and she just wouldn’t believe me. I got fed up and called my bank who said they will do a chargeback from my credit card. I told the lady I am willing to return the item still, and I will get my refund whether she approves it or not. Because I mentioned chargeback she shut up and generated a store credit. I wouldn’t have given such a poor review had the woman been nice when she was talking. She was out right rude and very inconsiderate, especially when I was feeling unwell at the counter and had my little daughter with me.

To anyone trying to purchase anything from house of Fraser please always pay through credit card. And please avoid visiting house of Fraser in Croydon.

Received my £400 parcel today. The Jean received was advertised as skinny fit but came as regular fit. The item on the website was advertised completely wrong and HOF support team were uninterested in helping as it was the correct item number. Then decided to end the chat when I asked them to collect for a refund. Buyers beware of the website being completely wrong!

Worst online shopping experience.. First parcel they sent out was lost.. They eventually sent out another parcel after contacting them several times. One item was missing.. I am now told that they have opened an investigation, sent me the investigation number like Im part of the investigation and I have done something wrong!! Parcel Investigation - [#17599658]. Now I have been told to wait until the investigation has concluded. Like I'm some type of criminal.. I have emailed them so many times been and on their chat box and have had no satisfactory outcome.. I will never use this company again and strongly advise anyone else not to!!!

I have been using house of Fraser for online orders for many many years I have never really had any issues until recently . I purchased a number of items online totaling around £300 . For some reason my order gets canceled but the money still gets taken from my account . I was told the order was cancelled due to insufficient funds. This was not the case. I then trust the fact the money would be returned and place the order again with a different payment method . After days the order status never changed. I contact support who tell me the order is not valid and the money will be returned . There has been no explanation at all as to what's going on . They still have my money from the first order and after 2 days of talking to support they insist it's nothing to do with them despite providing the authorisation number from my bank. It's impossible to talk to a human being and all support staff are utterly useless and have no clue how to help. Most don't understand English or what you are trying to say via email. This has left me wanting to never use this company again. Saving costs on poor customer service is costing them customers surely.

Absolute joke of a company provided images of clearly damaged item which is a present to be told can’t help won’t be using them again stay away unless you want to be out of pocket

If there was a zero I would award that score to HOUSE OF FRASER.
Their customers service is awful.
Ordered items from House of Fraser 46 items.
They arrived in two boxes and one bag boxes were badly damaged on arrival. One of the box with bath salt and bubble bath burst all over the items. I informed House of Fraser and let them know I would be returning my order I asked customer services for help to return the items. They told me to go to their portal and buy a returns label £4.99 I did this but unfortunately they give you one label for each order number.I had two boxes and a bag to return so required three labels. After several e-mails informing the of this and getting no help I asked for the items to be uplifted. I was told no I had to take them to the post office counter. E-mailed informing them that the boxes weighed over two stone each and the post office counter would not accept them. As an elderly pensioner I could not move the boxes. Eventually they agreed to get them uplifted by DPD I decided to take a picture of the DPD driver with my returns. He gave me two tickets with the tracking numbers. After e-mailing Frasers as I had not received my refund I was told they had not receive my returns. More e-mailing asked them to escalate my e-mail to a manager I sent the picture of the DPD driver collecting my returns and the tracking number tickets Eventually they said they had received the bag Meanwhile I received an e-mail from Frasers telling me that the chair I returned was not sold by them I e-mailed informing them I did not order a chair The chair was delivered to me I told them I did not want it as I never ordered it. Frasers said give it to charity we don’t want it Now I was getting upset about all this, it was stressing me out My conclusion is DPD had mixed up the returns and returned the wrong parcel to Frasers I asked Frasers to look into this with DPD and they were not interested They said I would not be refunded for the missing box and this applies with their terms and conditions.
I then contacted PayPal to raise a claim for the money I was owed from House of Fraser.
This too has been an absolute waste of time.
I sent all my information, pictures and tracking labels to PayPal.
In the information I sent I informed PayPal I sent two boxes and one parcel and house of Fraser claim they only received one box and I want refunded for the missing box which House of Fraser arranged collection with DPD
I now have an e- mail from PayPal telling me House of Fraser will refund my money once I return the second box to them.
Can anyone from House of Fraser or PayPal understand I don’t have the second box it was uplifted by DPD along with box one and a bag.
I have sent a picture of DPD uplifting my returns and I have the tracking numbers.
I’m closing my PayPal account as they have been no help in getting me my refund.
Eleanor Young

Order ID: HOF50002002336609
Should have been delivered days ago. No information or tracking on website and HOF just blame 3rd party seller. 3rd Party seller say contact HOF. Absolute shambles.

Worst place to shop. At the location in Rushden lakes. Horrible customer service. I went to purchase an item and was told a mistake was made and the price online and the in store was different from each other. Elderly woman no manners said to me its a human error and I need to pay a higher price other than that which was labeled on the item. Anyways I told her I dont want to buy it. I would never shop there again. In retail business the price you see is the price you pay. I dont know who would hire someone without this basic knowledge in retail. I was so upset as I really wanted the item.

Absolutely appalling.
Received goods thrown into the bottom of the delivery bag, utterly creased and unworthy to wear!
Customer services told me to use my common sense to return faulty goods in my own packaging? With no paper work and so forth? The replies I received were abhorrent and wholly unacceptable.
Maybe, just maybe someone from Frasers should look into the customer service and warehouse?!
I definitely won’t buy from here again and continue shopping at Selfridges.
I’m expected to pay £4.99 for a returns with no suitable packaging?
Having read majority of the other reviews on this platform, people loosing money, goods not fit for purpose?
I feel an investigation should be carried out, this is not acceptable from this company.
Times are hard at the moment, having a treat etc is precious and all this company is doing is causing unnecessary suffering and stress for their customers.

Ordered a Boss handbag. It arrived marked and scratched. Returning it, I was still charged return postage costs despite stating it was damaged. They received it back 6 days ago, and I am still waiting for my refund. This is far too slow for me. I will not be using them again.
UPDATE: I HAVE NOW RECEIVED MY REFUND.

I returned the parcel to them, and they acknowledged the return, but the money has still not been refunded to my bank account. Also, I ordered a size L, but they delivered an XL. I lost £55. Really bad experience.