House of Fraser Recenzje 

Will never buy from them again. I received a damaged fragrance that was meant to be a gift, and after a long email exchange with customer care, their final response was that they will not offer any resolution because only the gift box is damaged and the contents are “probably fine.”

No words. A company that seemed reputable clearly doesn’t stand behind its products or its customers.

Order item but not delivered by courier as damaged in transit ..
Unable to Contact House of Fraser as the website doesn't have any contact information only drop down menus which does include missing items or any Chat or phone details..
So buy !pay ! And then sod off Absolutely rubbish customer so call service..
Pity I cannot give Zero review.
You can tell they don't give a damm as they don't respond to any complaints even on the site!

Ordered garden furniture...was charged £50 for delivery
and was delivered with a few hours notice of delivery. I was not at home to accept the delivery and the item was dumped UPSIDE DOWN on my driveway. Does it make sense to just leave a heavy item in someone’s driveway especially as it clearly stated it’s a 2 man delivery. I can’t believe I had to pay £50 for such appalling delivery and service.. Also impossible to get hold of anyone at HoF and the delivery app is useless.
Emailed customer service where my issue wasn't addressed at all and they simply replied it was delivered in time. NOT GREAT AT ALL.

My experience with House of Fraser was extremely disappointing. If i could give zero stars I would.

I received an order that was missing an item. After reporting the issue, the company conducted an investigation and informed me that their records showed the item had been picked, checked, packed and delivered. On that basis, they rejected my claim.

As the customer who opened the parcel and found the item missing, I was left feeling that my concerns had not been properly acknowledged and that the company's internal records were given greater weight than my account of what was actually received.

Fortunately, I escalated the matter through PayPal, who reviewed the case and refunded me for the missing item.

I can only comment on my own experience, but I found House of Fraser's handling of my complaint unsatisfactory and would think carefully before ordering from them again.

The company & the site itself is great. But the waiting time is a joke they have the cheek to charge you £5 for standard delivery arriving week later

Still waiting for half my order they have no idea where it is an im missing my arsenal away shirt 2 pairs of trainers laces equating to around 350 pounds no offer for a refund or anything. the fool said its been delivered then i had to show the pending sign ..we will contact you in 24 hours been a week for a next day delivery HOF50002002777472

Don’t order furniture from them. Unable to deliver orders. Customer service and their complaint handling is at the lowest. You will waste a lot of your time chasing orders, but nothing will arrive. I wasted nearly a month just to find out that without informing me they have cancelled the order due to few damaged boxes. They are unable to replace orders but happy to double charge delivery fee if you reorder.
And they don’t have any contact number, where you could speak to any person. Awful experience.

If I could give zero I would

Items ordered online, 2 separate deliveries arrived with one of the items missing.

No explanation

I raised the issue with their ‘service’ team who were completely ambivalent to dissatisfaction, and offered to cancel the order. I advised I wanted to still proceed with the item.

Issued logged as a complaint… no response to the complaint, and an automated email received cancelling the order… despite the fact the website was showing the item in stock

Pathetic service

Absolutely outraged !! Ordered bedroom furniture - and when it arrived and unpacked the wood was scratched and chipped and the paint didn't match in areas. Tried everything to contact ANYONE at H.O.F and I get no where. Just BOTS !! Now I'm stuck with TERRIBLE furniture and no company to take responsibility!

Don't waste your money or energy on this company.. no one has anything good to say.

Request for Refund of Next Day Delivery Charge
Invoice No: 297887483

Dear Customer Service,
I would like to provide feedback regarding my recent order of Lauren Ralph Lauren earrings.
I placed my order on Wednesday, 27 May 2026, and selected Evri Next Day Delivery, which was due on 28 May 2026. Unfortunately, the parcel did not arrive on the expected date and was instead delivered on 29 May 2026 at 9:49 PM.
I am very disappointed with this delay, as I was unable to give the earrings to my friend on their birthday. I had to apologise to my friend for the late gift because of this situation.
As I paid for Next Day Delivery and the service was not provided as promised, I would appreciate a refund of the £9.99 delivery charge.
Thank you for your time and I look forward to your response.
Kind regards,
Karen Hendricks

Although I received a refund, I had to pay £4.99 for delivery, and £4.99 for return. Be aware that it costs you almost £10 to try a product that may not fit or be suitable!

I ordered photo frames. My order was incorrect and one frame broken. It seems impossible to actually speak to someone in their customer service team. Their emails come back with standard responses saying how much they care about customer service but they do not actually deal with my problem. I asked for a formal complaint to be made but they do not seem to have a formal complaints procedure. It seems they have no interest in helping me. I should have read the reviews on here before ordering

They sent wrong order . Sent back as not accepted from courier returned . They sent it again . Again returned via courier and not accepted order. They debited my credit card for £119.98 and as yet have not refunded it despite receiving numerous emails , chat box conversation and goods being returned I had not ordered . No tel number , difficult to contact customer services , robot repetitive responses to email. Give me my money back !

I ordered some trainers online after not receiving them I got in touch via email said they lost them asked if I wanted them re ordering I said yes then got an email saying they were out of stock and a refund would be back in 2-5 working days I ordered them on the 26th and it’s now the 26th of may and I can’t even manage to speak to anyone by phone

What an abysmal company, how they are still trading is beyond me.
There fine till you want to return something !! so Evri delivered 2 garden chairs, one we loved the other we didn't line, so had to pay £4.99 to return it, Evri came to collect the chair weiging 18kg, but refused to take it as it was over there max weight of 15kg, but they delivered it !!!!!
Unbelievable, so this where the fun started, no telephone number to Fraiser customer services they take days and days to return your emails, 3 weeks later we are still no further on than when we started, and they say 7 days to return the parcel so you know what's coming.
One seriously peed off customer, I would score them.zero if I could !!

A woman who sells glasses woman with short light hair of a round body type was very impolite and I would go as far as to say a bit hostile when I tried to look at sunglasses she ripped it out of my hands and aggressively exclaimed “Thank you very much” I was taken aback by her behaviour and didn’t say anything in response but person who was with me questioned her behaviour and she said something about the glasses being very expensive and you can’t look at them without asking her first which honestly would be perfectly fine to state to me and I hoped that she would instead of being so agressive and honestly putting me in a bad mood I went to shop for my glasses elsewhere.

Great Product, Superb Price. Fast Delivery

Ordered a pair of shoes that cost well over £100 but still had to pay £5 postage. The shoes have lots of marks on them so I have had to return, only to discover that it costs £5 for a return. So I'll be £10 down despite no fault of my own. Come on guys, it's 2026 and you're a very large well known brand. You cannot be charging for returns. Won't be using you again

Paid £11.99 for next day delivery and your not going to be surprised by this response in that the parcel never arrived APPHOF50002002677160 but no refund or any other assistance from them which is shocking service

Another lost parcel. Parcel was lost but they didn’t tell me . They could not replace the articles or expedite sending a replacement for the parts of the order remaining.
Getting to make a complaint on the website sends one round in an interminable loop .
I will never use this terrible company again .