Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We have been with Heka for years, since their beginning pretty much! They have always been accommodating to our needs as a company. They have a great variety of things you can get through Heka like... Zobacz więcej

Oceniono na 5 z 5

The team love it - they can choose their own benefits rather than us having to dictate it for them. Good range of things available on the platform, with new things being constantly added. Great custom... Zobacz więcej

Oceniono na 5 z 5

Our experience with Heka has been fantastic and the feedback from our team has been great. Nadia, our account manager has been wonderful to work with and we always love getting her month suggestions!... Zobacz więcej

Oceniono na 1 z 5

Vastly overpriced, then inflated delivery gets added. This site mainly sells to corporations that are interested in flying a health and wellbeing flag for their employees regardless of the fact they p... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Program wellness
  2. Instruktor medytacji
  3. Leczenie schorzeń na tle psychicznym
  4. SPA
  5. Instruktor jogi

Napisane przez firmę

One platform. Every benefit. Smart personalisation. Heka brings every employee benefit together in one place – and adds every benefit your people will ever need. With smart personalisation, we put the right benefits in front of the right people at the right time, helping teams be healthier and more productive. No more wasted spend. No more underused benefits. Just one platform that drives real impact, boosting engagement, wellbeing, and retention. If it makes your team healthier and your business stronger, it’s on Heka.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

96 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent company benefit

We use Heka at work and it is one of my favourite benefits. At the moment it pays for my monthly gym subscription, but previously I got the monthly amount and enjoyed going onto the website to choose how I would spend my allowance, I got some great things like a massage gun, plants, health food and smoothies.

The website is really easy to use and there are so many choices. I like the fact that you can save your money up for a few months to choose a more expensive item rather than having to use your allowance every month.

Using it for my gym membership at the moment is really smooth and payment is always received at the same time each month.

2 października 2023
Opinia niezależna
Oceniono na 5 z 5

Love it!

Lots of great products, including a gym subsidy and I do love a house plant every few months. Very intuitive platform and outstanding customer service. Highly recommend! Thanks Heka!

7 marca 2024
Opinia niezależna
Oceniono na 5 z 5

So far it's been amazing...

First time using Heka and its a fantastic service. Fast responses, pleasant and very helpful staff. Very efficient service which seems to be designed so that you need to make very little effort to make claims/purchase goods/services - unlike most other similar services who will make you jump through hoops to do the same thing.

3 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent Customer Service

Quick and extremely helpful support every time I've had a question (shoutout to Anastasia in particular!).

The Heka platform itself works well and offers a lot of experiences, if you're in large city like London, and a variety of products and online services which has grown tremendously even in the last couple of months.

2 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Our experience with Heka has been fantastic!

Our experience with Heka has been great. Our team are really enjoying all of the experiences via the Heka platform and Steffan and his team have been excellent with dealing with queries, answering questions and getting new team members set up. I'd recommend it for any business owners or managers who are looking to offer a wide range of employee benefits - there is definitely something for everyone on Heka!

23 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Heka is a great 'lil perk that my…

Heka is a great 'lil perk that my company gives us. People in the office are always discussing what they're going for that month, so much variety! I was helped by Anastasia who was very proficient in setting up my gym membership! Thanks so much.

17 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

I have a Heka account through my company: MAPP

I have a Heka account through my corporate benefits - my colleagues and I love it! There is such a wide ranging selection of ways to spend your monthly allowance but my favourites so far have been the cold pressed vegetable juices and vouchers for Crocus (I bought little potted plants for the garden). Customer service have been so helpful as well, allowing me to save my credits for longer as I'm saving up to get an indoor Smart Garden, to grow herbs.

16 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Great company with strong values

Great company that clearly has strong values, which are aligned with their product. They give the impression of really caring about their customer service, and on the two occasions that I've had an issue with an order they have responded quickly to either re-issue the order or give additional credits.

31 października 2023
Opinia niezależna
Oceniono na 5 z 5

Great service

Really enjoying Heka so far. A huge variety of wellness products, memberships, experiences and more!

Also, Anastasia has been extremely helpful.

24 października 2023
Opinia niezależna
Oceniono na 5 z 5

Great Tool, Brilliant Customer Service

Heka is a great addition to the wellbeing focus for our staff. Anastacia gave a good demonstration when I first joined and has been very quick to respond to any queries I have had. Fab tool and brilliant customer service! Thank you Heka!

5 października 2023
Opinia niezależna
Oceniono na 5 z 5

Heka Review

Heka is a really amazing platform offering a wide range of different items and experiences. There are always new things being added that encourage me to try something different. The team are also happy to hear suggestions for anything that might work well on the platform and will work to make it happen! There is amazing choice, definitely something for everyone. Me and my colleagues are all huge fans, and are always discussing what we're getting every month!

26 września 2023
Opinia niezależna
Oceniono na 5 z 5

Fantastic service

Fantastic service. Helpful and speedy customer service, very quick to resolve any issues.
Everything ordered through Heka has been delivered in a few days.

29 sierpnia 2023
Opinia niezależna
Oceniono na 2 z 5

Waste of money, far better options out there!

I used this platform for a few years. In short, I found it to be a feel good gimmick for employers and a waste of time and money for employees. There are much better options out there.

The team at Heka felt they were the only ones who could decide what was 'good enough' to support people's wellbeing and stated what was good or bad without much reason.

Their business really doesn't hold water.

Heka let credits expire after 3 months if not used saying it encourages people to spend them. When asked why it can't be 6 or 12 months so you can save more, Heka said no. They couldn't give a good reason and said it's 3 months and that's that. I even got told if I didn't like it, I should ask my employer to remove me from the scheme because they knew better. Questionable service stating they support wellbeing...

With maximum you can save being limited, they sensibly offer a lot of items that cost way over what you can save in 3 months which obviously makes perfect sense. Heka didn't seem to think it was strange at all having expiring credits and these expensive items on offer. Their solution was you use your credits and make up the difference with cash, or just spend your credits on something else and go without. Your expired credits (which were taxed), were irrelevant.

Employees who receive credits get taxed on the full monthly credits so it doubles down as they get taxed on expired credits unless they buy stuff they don't really want. I always found it a really weird strategy from Heka and such poor service from several of the team.

With there being far better perk platforms out there, I'd do your staff a favour and steer clear of Heka and their misguided feel good factor.

3 listopada 2022
Logo Heka

Odpowiedź od Heka

Hi Rob,

Thank you for your feedback.

We've asked Trustpilot to reach out to you as some of the concerns you've raised are, we feel inaccurate.

In the meantime, we just want to touch on some of the points you've made for clarity:

"Heka let credits expire after 3 months if not used saying it encourages people to spend them. When asked why it can't be 6 or 12 months so you can save more, Heka said no."

We designed the 3-month expiry period to encourage our members to actively engage with our offerings so they can continuously improve their health and wellbeing, as opposed to booking once or twice a year. However our members can request an extension on their allowance, particularly when saving up for something specific on the platform (see the review below confirming this). We have previously offered to extend your credits to six months for you but you didn't reply.

"The team at Heka felt they were the only ones who could decide what was 'good enough' to support people's wellbeing and stated what was good or bad without much reason."

There are over 5000 different experiences, products and services on Heka, across 50+ wellbeing categories. We are always expanding our offering and love hearing from our members on the services and brands they love. There's no other benefit platform that offers the same number and quality of partnerships across health and wellbeing all in one place.

"Employees who receive credits get taxed on the full monthly credits so it doubles down as they get taxed on expired credits unless they buy stuff they don't really want."

Like nearly all employee benefits, Heka is classed as a benefit in kind and is taxable, we make this clear from the get-go and ensure our companies are equipped to answer any questions from their team. The way that Heka is taxed is at the discretion of your employer, as there are a number of options available. Across all of the companies who use Heka, our average opt-in rate is 93%, so even with it being a taxable benefit, it doesn't put our members off.

"I always found it a really weird strategy from Heka and such poor service from several of the team."

This is the first time we've ever had 'poor service' mentioned in the same sentence as Heka. We pride ourselves on amazing customer service, which as you can see from the rest of our Trustpilot reviews is something our member base agree on.

"With maximum you can save being limited, they sensibly offer a lot of items that cost way over what you can save in 3 months which obviously makes perfect sense. Heka didn't seem to think it was strange at all having expiring credits and these expensive items on offer. Their solution was you use your credits and make up the difference with cash, or just spend your credits on something else and go without. Your expired credits (which were taxed), were irrelevant."

50% of the experiences on Heka are £50 or less and despite not advertising ourselves as a discounts platform, many of our experiences are cheaper on Heka than booking directly. At the time of writing this, you can get an annual membership to FIIT for £95 on Heka, which has an RRP of £119.99.

We hope our response helps you understand the processes we have in place and clears up any confusion over our offering.

All the best,
The Heka team

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