Heartmadeofgold Recenzje 

184
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Have bought many items from this store, and all have been excellent and very good value. Read some of the negative reviews recently, and can’t believe how naive and cheeky some people are with the... Zobacz więcej

Oceniono na 1 z 5

Absolute trash. Don’t waste your money. The color is awful- looks like it’s from a gumball machine and good luck returning anything if you used any of their deals. Also the one pair of earrings I got... Zobacz więcej

Oceniono na 5 z 5

Gold-filled lasts so much longer and is of better quality than gold-plated. I love Hearts Made of Gold for having so many beautiful gold-filled designs. You get great quality for reasonable prices! (N... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I've been collecting Heart Made Of Gold in jewelry for a year now. I just love the quality workmanship, price, coupons and discounts got such beautiful jewelry. I've never had a problem with any of th... Zobacz więcej


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

184 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 45% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(184)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 31

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I collect Heart Made Of Gold jewelry

I've been collecting Heart Made Of Gold in jewelry for a year now. I just love the quality workmanship, price, coupons and discounts got such beautiful jewelry. I've never had a problem with any of the pieces I own because of the thick gold plating. I highly recommend starting your jewelry collection with Heart Made Of Gold. Mary J

23 maja 2025
Opinia niezależna
Oceniono na 5 z 5

so happy i found this brand

so happy i found this brand on etsy! i have a couple pieces and i’m obsessed with each one. i actually have to stop myself from getting everything! will definitely shop here again & again.

21 lutego 2025
Opinia niezależna
Oceniono na 1 z 5

BUYER BEWARE

BUYER BEWARE: There should be a negative option for this company. They had the worst customer service I have ever seen. Wish I had read the other reviews where they cheated people, sent junk, and then refused returns. They offer a discount, but if you use it, you cannot return what you bought when you receive it. I ordered a bracelet. They said I could not cancel it within 24 hours. They sent it to me and it was 1 inch shorter than what I ordered. They told me to return it and they would replace it with one in the correct size. By now, I knew it was junk and the kind you can buy for a dollar an inch on any street corner. But I wanted to replace it. I sent mine back and it’s been a week and a half, and they still haven’t sent me the replacement. This company has no moral compass, extremely low quality, worst customer service I have experienced in years. Not sure how they can stay in business.

Wow. Now they’re saying I didn’t contact them. Do I need to post all the emails I sent trying to cancel it within 24 hours? And do I need to post copies of the emails when I was trying to get a refund instead of a credit? Do I need to post the emails that show your email never stated I needed to reply once you told me to mail it in? I mailed it in. You never acknowledged it. You had not shipped my second bracelet because of your mistake, mailing me a bracelet an inch shorter than what I ordered, when I posted this review. I kept all the emails. Let me know if you want me to forward all of them to you.

22 maja 2025
Opinia niezależna
Logo Heartmadeofgold

Odpowiedź od Heartmadeofgold

We’re very sorry for the frustration this situation has caused and appreciate you sharing your experience.
To clarify, our policy does not allow cancellations after 24 hours, and our goal is always to resolve issues promptly. When an item is returned, we provide a replacement as a solution, which is what we offered in your case. We apologize if there was any delay in acknowledging your return, and we are happy to confirm the status of your replacement.
We take all feedback seriously and strive to improve our processes, but we want to assure customers that we are committed to resolving issues according to our policies. Please reach out to us directly at contact@heartmadeofgold.com with your order details so we can ensure you received your replacement.

Oceniono na 1 z 5

Got a gold tennis bracelet

Got a gold tennis bracelet, it had a clasp that did not click in when I received it. Still wore it anyways because it has two safety hooks on the sides. Big mistake, should have returned it, because couple weeks later there was a brand new problem: the entire clasp came apart from the bracelet itself because the hook that connects the two pieces bent open and separated. Poor quality, do not waste your money on this jewelry

10 maja 2025
Opinia niezależna
Logo Heartmadeofgold

Odpowiedź od Heartmadeofgold

We’re very sorry to hear about your experience with the bracelet. Our goal is always to provide high-quality jewelry, and we regret that this piece did not meet your expectations.
We encourage customers to contact us as soon as any issues are noticed, as we are happy to provide a replacement or assist with exchanges according to our policy. Your feedback is valuable, and we’ll review this issue internally to ensure the quality and durability of our products.
If you would like to resolve this directly, please reach out to us through our customer support so we can assist you further with this.

Oceniono na 5 z 5

Beautiful

I have purchased 5 rings from your store and am completely happy with all of them. The quality is just amazing. I have always loved gold and now I have so many options of rings to wear. If you’re ever on the fence about buying from this company don’t be as you won’t be disappointed! Thanks for making such great pieces at affordable prices.
Sue

31 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Customer service rep Hallie was very…

Customer service rep Hallie was very condescending. I will not be ordering again from this company. The customer service representative, Hallie, communicated with me via a series of condescending emails, the post office on the other hand , reached out to me personally and I received superior customer service support from them. I also received multiple incredibly unprofessional emails rants from Hallie, Also she blocked me in social media after I made a comment warning people about the customer service.

29 marca 2025
Opinia niezależna
Logo Heartmadeofgold

Odpowiedź od Heartmadeofgold

We’re very sorry to hear about your experience. However, the shipping issue occurred because the wrong address was provided on your order. We worked to assist you by providing guidance on contacting USPS and even filed an inquiry on your behalf to ensure they could reach you.
The post office contacted you directly because of the inquiry we submitted, and we’re glad they were able to resolve the issue. We’re relieved that USPS was able to assist you further and appreciate your acknowledgment of that.
We take feedback like this seriously and will review our processes to ensure every interaction is courteous and supportive. Our goal is always to resolve issues promptly and respectfully. If you’d like to discuss this further or need assistance with your order, please reach out to us directly at contact@heartmadeofgold.com

Oceniono na 5 z 5

Top Notch Seller

This seller is so easy to work with. I needed to return a purchase. I was given a credit to use on my next purchase. When messaged her she immediately applied my credit to the purchase. The bracelet I purchased is beautiful Thank you so much for excellent customer service!

15 lutego 2025
Opinia niezależna
Oceniono na 1 z 5

Do not buy

They lure you in to use promo code then don't accept returns on their jewelry that is not worth more than a dollar. Company that operates like that basically means only one thing- scam.

18 lutego 2025
Opinia niezależna
Logo Heartmadeofgold

Odpowiedź od Heartmadeofgold

Hello,
We don’t recognize this reviewer as a legitimate customer as we have no customer under the name “George”. Please feel free to email us at contact@heartmadeofgold.com and we would be happy to assist you further.

Oceniono na 5 z 5

The very best!!

The very best!!! I have several lovely pieces from Heart Made of Gold! The customer service is stellar.

14 lutego 2025
Opinia niezależna
Oceniono na 1 z 5

Rings tarnish and fade. Horrible customer service

I purchased a good amount of rings from this company. A few of them tarnished and faded very quickly. When I asked about the warranty, I was told to send pictures so I did.. when they saw the pictures they said it was from my own wearing chair and use now not all the rings tarnished just some- and I wear them all the same. I believe these rings were defective and instead of trying to come to a solution, the company blocked me, and told me I was just looking for free rings before the one year very limited warranty is up be mindful their warranty required you to pay for new rings which I was willing to do. There are much better companies with better warranties shop around. Their version of waterproof and every day where is not the same as other companies their quality is very cheap.

3 lutego 2025
Opinia niezależna
Logo Heartmadeofgold

Odpowiedź od Heartmadeofgold

Hello Catherine, Thanks for reaching out. We're sorry to hear about your experience with your pieces. With proper care, they should certainly last. Please reach out to us via email at contact@heartmadeofgold.com, and our Customer Experience Team will be happy to assist you with any potential next steps. We hop to hear from you soon.

Oceniono na 5 z 5

Beautiful Jewelry

All of the jewelry is absolutely stunning! Everything is holding up to wear so far. I will definitely be a repeat customer!

1 stycznia 2025
Opinia niezależna
Logo Heartmadeofgold

Odpowiedź od Heartmadeofgold

Thank you for your feedback!

Oceniono na 5 z 5

10/10

The order was shipped fast and everything arrived just as described and has held up well in the nearly year since my purchase- still looks new!

17 marca 2024
Opinia niezależna

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