headspace Recenzje 758

I tried this app for the trial period and the yearly subscription was automatically taken with no possibility of a refund. This is predatory behaviour which goes against the whole ethos of the product. I emailed many times and even tried calling with no luck.

I have used Headspace for several years, however I cancelled my subscription this month as the phone app on Android has become painfully slow and laggy. I long for the days of simple meditations with Andy & Eve, Headspace is now too Americanised and much of the content is irrelevant as I no longer work. Such a shame as I used to enjoy it. I'm still meditating, there are great meditations on YouTube for free.

Got this app free through Kaiser, so I can’t complain on financial grounds. But I was completely unimpressed with the app. Tried a text-based coaching session - what a joke! It was like chatting with a bot (maybe I was…. ?). Was asked what I needed help with. After typing out an explanation of what I want to work on, the response was just a repetition of what I had typed and a question asking whether I wanted to schedule another session a week later. Not helpful at all…..

Ended my subscription in time, but they still charged for a full hear. After showing them that I ended my subscription in time by email, I was told that they are "unable to refund".

Excellent customer support and quick responses.

I enjoyed some of the features and courses but as others highlight there is a lot of repetition between different meditations and courses even though they maybe called different things.
The worst thing is functionality, it takes several attempts to even get into the app and is slow or almost unresponsive when in.
I have uninstalled and reinstalled it several times (as well as logging out and back in but nothing helps.
This means I use it a lot less as it is really frustrating, kind of counter intuitive (??)

Paywalling mental health assistance is stupid.

App is unreliable, regular problems with starting the app and searching within the app. The programmes are very repetitive, there is little difference in the content regardless of what the subject is supposed to be. Most of the instructors have annoying accents or talk with a patronising or irritating tone that does nothing to help my wellbeing. Had really expected to get more from this service for the money

Me mostraron una notificación de "prueba gratuita", hice clic y me cobraron inmediatamente una suscripción anual. Escribí al servicio de atención al cliente y recibí un mensaje diciendo que no se hacen responsables de ningún reembolso y que debería contactar con los servicios de Apple. Los servicios de Apple rechazaron mi solicitud de reembolso y me indicaron que contactara con Headspace, ya que ellos sí se encargan de los reembolsos. Headspace ignoró mis mensajes posteriores y me dijo que cerrarían mi ticket y, como muestra de buena voluntad, me regalaron un cupón de "tiempo libre" (así lo llamaron) que puedo usar después de mi suscripción anual.

I have been a customer for 7 years. But even though I already had a subscription, Headspace charged me $69.99 for another subscription — and then immediately locked me out of the app due to a technical issue on their end.

I contacted support, who admitted the problem and told me to request a refund through Apple. I followed all instructions, but Apple denied it.

Worse? This exact same thing happened one month earlier, and Apple did refund me.

When I asked Headspace to help, they shrugged and hid behind Apple’s billing system. Apple support even told me, “Any other developer would’ve refunded this themselves.”

So now I’m out $69.99 for a service I couldn’t even use — not once, but twice. Headspace has no control over their billing process and takes no responsibility when their app malfunctions.

Extremely disappointing for a company that markets itself as calm, ethical, and helpful.

I have dipped in and out of this app many times, over the years. It has helped my mental health so much.
I always keep an eye on renewal dates, and cancel in advance - you still get to use the app until the renewal date, even if you’ve cancelled in advance. Unlike the negative reviewers, I’ve never had any issue with cancelling. I subscribe via apple, and I always cancel annual renewals as soon as I’ve signed up. That way I have to make a conscious decision about signing up for another year, when I get the reminder emails.

Headspace and its support team is the worst app conpant that I had to deal with

I was shown a "free trial" notification, I clicked on it and was charged right way a yearly subscription! 😄 I wrote the customer support and got a message that they are not responsible for any refunds and I should contact the Apple services. Apple services rejected my refund request and told me to contact Headspace as they are responsible for refunds. Headspace ignored my subsequent messages and said that they are closing my ticket and as a free will gifted me "some free time" (that is how they named it) voucher that I can use after my yearly subscription.

Basically, they do deceptive and unethical false advertising and charge users for the whole year. Unfair and fraudulent business!

it is really ironic that this app should be a "safe space" to help people destress. Manipulative money makers!

I was a loyal Headspace user for many years before Apple charged me $80 for what I thought was a 1-week free trial. At the time of subscribing, the disclaimer did say it is free, and I would be charged at a later date. I did get charged right away instead. Both companies refused to give me a refund despite contacting them on the same day of it happening. Even though my card was charged for an annual subscription, I will never touch this app ever again.

Used to be amazing now the user experience is rubbish, can’t track my meditation unless individual minutes which is useless for Apple health, they were told about this after the last update but seemingly have ignored it, the whole experience is much worse and unless it improves I won’t be renewing

Return policy is totally rediculous. I canceled the subscription in my iPhone settings but not online. I wrote customer service 30 minutes after the renewal charge hit my card to cancel, asking for a refund and was told I was outside the return window. The absolute worst customer service I have ever experienced. I guess if your product is worthless you have to screw people out of their money.

Wasn't syncing to Google Fit. When I contacted support, I got generic, presumably copy pasted instructions which contained nothing more than what I had already described I had done.

Dear Headspace Support Team,

I am writing to express my extreme dissatisfaction with the service I’ve received from Headspace. I attempted to try your app briefly and decided not to continue, yet I was charged for a subscription that I DID NOT sign up for, nor did I ever confirm. This is a clear issue of poor customer service, and I am incredibly frustrated with how difficult it has been to cancel this subscription.

I have already made attempts to cancel this via my Google account, but no subscriptions are visible there, and I have received no assistance in resolving this issue.

I demand the following actions be taken immediately:

Cancel my subscription without further delay.

Refund the amount charged to me as I am not using the app.

Delete my account entirely as I no longer wish to be associated with your service.

It is your responsibility as a company to offer effective customer support and protect your reputation. Leaving your customers to resolve issues through third parties like Google is completely unprofessional. I expect this matter to be resolved promptly.

If you are not the right person to handle this request, please escalate it to a colleague or someone in a higher position who can take immediate action.

I expect a response and resolution as soon as possible.

Sincerely,
Marie

They won't support you at all trying to get a refund from automatic subscription. Their content isn't worth paying for, nothing you can't get on YouTube for free.

Tried to get a refund when an automatic subscription payment was made, the same day as it was purchased. I had initially recieved a free trial from a friend and little did I know that it would pay me for one year if I was too late to cancel. I explained to Headspace that I haven't even used their app (which they for sure can verify), but they decided to let me down and say that a refund was not possible. This is how they confirm that they don't care about their customers, and this is how they loose my trust and other potential customers that I will share my experince with. I would have been happy if I at least got a refund on 11 months, and only had to pay for the current month. Seems like it's their business model to scam people and hope that users will forget to cancel.