The booking process was hassle free. Email communications we're prompt, to the point and gave useful information. I missed an appointment and rebooked by phone - no waiting - no hassle - rebooked with... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... Zobacz więcej
Reakcja na opinię
Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of t... Zobacz więcej
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It was a very efficient process - I received the call promptly on time and Joy was excellent in assessing all requirements. We came to an agreed pathway going forward for my injury which allowed me... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Napisane przez firmę
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Dane kontaktowe
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Zjednoczone Królestwo
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Fast service and I was put in touch…
Fast service and I was put in touch with a specialist who was knowledgeable and helpful.
10 czerwca 2026
Odpowiedź od HBSUK
We appreciate your feedback! We're glad our service was fast and that our clinician was knowledgeable and helpful.
The video call with the physiotherapist…
The video call with the physiotherapist was really good. I was a bit skeptical, but the quality of the video and the sound was good, I could understand everything and he was listening carefully. He asked me a lot of questions and provided me with an immediate feedback and gave me some exercises on the app.
11 czerwca 2026
Odpowiedź od HBSUK
We're glad to hear you had such a positive experience with your video call! It's wonderful that the quality was good and that our clinician provided clear feedback and exercises. Thank you for sharing your positive feedback.
Very fast response
Very fast response, detailed questions to understand my condition in order to correctly progress my treatment and very helpful with tips on what to do in the meantime.
4 czerwca 2026
Odpowiedź od HBSUK
We are glad to hear that our team provided a fast response and helpful guidance. Your positive feedback is greatly appreciated.
Odpowiedź od HBSUK
We're glad it was easy to arrange and you received helpful advice and speedy follow-up. Thank you!
Friendly and helpful
Friendly, prompt. Advised where I could be referred to and what would happen next. Happy to do online again if needed.
10 czerwca 2026
Odpowiedź od HBSUK
We're glad to hear you found our service friendly and prompt! We appreciate your positive feedback and are pleased you'd use us again.
Odpowiedź od HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience with our team.
Odpowiedź od HBSUK
We're glad our service was convenient and easy to use, fitting well with your work. Thank you for your feedback!
From start to getting the appointment…
From start to getting the appointment with a specialist was so straight forward, I called on Tuesday & I’m seeing a specialist the following Tuesday that’s efficiency
9 czerwca 2026
Odpowiedź od HBSUK
We are pleased to hear about your positive experience with scheduling an appointment so quickly. Thank you for sharing your feedback!
The consultant phoned exactly when he…
The consultant phoned exactly when he said he would. We had our consultation and then he organised for a Doctor to call me the next day.
10 czerwca 2026
Odpowiedź od HBSUK
We're pleased to hear about your positive experience with our clinician and the prompt follow-up. Thank you for your feedback!
Booking process was easy and fast
Booking process was easy and fast. I am completely satisfied how I got a service I ordered.
12 czerwca 2026
Odpowiedź od HBSUK
We appreciate your feedback! We are glad your booking was easy and fast, and you were satisfied with our service.
Big range of service
Appointments are accessible with good availability. Even the specialist will be available within a month.
11 czerwca 2026
Odpowiedź od HBSUK
We are glad to hear about your positive experience with appointment availability. We appreciate your feedback.
Process was slow
3 czerwca 2026
Odpowiedź od HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Super easy to book an initial…
Super easy to book an initial appointment. Clear and complete assessment, referral appointment made for me and approval obtained from insurance company on my behalf. Excellent service
4 czerwca 2026
Odpowiedź od HBSUK
We appreciate your positive feedback! We're glad you found it easy to book and that we could assist you.
Virtual Lucy - quick route to specialist help
Virtual Lucy have provided me with a quick route to advice and treatment relating to sciatica. Booking an appointment has been easy through their online portal, finding skilled physio's to talk with about the issue has been easy and they've allowed me to navigate through a care pathway really quickly.
8 czerwca 2026
Odpowiedź od HBSUK
We're glad to hear that our service provided a quick route to advice and treatment. It's great that booking was easy and our team could assist you effectively.
Very professional in asking and…
Very professional in asking and explaining everything from start to finish really really good service and booking process
10 czerwca 2026
Odpowiedź od HBSUK
We appreciate your positive feedback! We're pleased to hear our service and booking process were excellent from start to finish.
I couldn’t believe how fast and easy it…
I couldn’t believe how fast and easy it was to be booked to speak to a physio on Video call. Amy Bennett was excellent, had me doing lots of movements. And made me fill better about my injury. Many thanks to her and virtual lucy.
11 czerwca 2026
Odpowiedź od HBSUK
We are pleased to hear about your positive experience with our video call service and the excellent care you received. Thank you for sharing your feedback.
Really struggle with these virtual…
Really struggle with these virtual appointments, second time I've had one and not been able to dial in. Previously have had a couple of occasions where follow ups don't get made. Lastly my most recent phone appointment resulted in me getting an appointment miles away (they input the wrong post code) and then turned out they couldn't cancel it.
5 czerwca 2026
Odpowiedź od HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. We carry out extensive technical and user testing to ensure the service is consistently available for our patients. We appreciate it may have been frustrating when you tried to use the service. If we can help with any further issues, please contact us on 0115 857 3842.
Frustrating
After filling in forms, had to do a video call and repeat, then because I wanted to see someone in person to get a hands on picture of my injury, had to repeat all over again. This isn’t time saving and limited in scope of in person appointment without a long drive. Oh and now at 3 apps / log ons and counting! Not an easy or quick process just to get seen and totally fed up with the multiple log ons
1 czerwca 2026
Odpowiedź od HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Please tell us more about your experience so we can look into this for you. Please email us on support@hbsuk.co.uk
Helpful Staff, Way Too Many questionares
Doctors and physical therapists give fast, excellent medical care and quick scans. However, the online website is very confusing and makes it hard to find your paperwork. It is also highly annoying because it sends too many long surveys after every talk.
10 czerwca 2026
Odpowiedź od HBSUK
Thank you for your feedback regarding our medical care and scans. We will look into the points you raised.
Too many questionnaires
This is the second questionnaire you have sent me in 24 hours yet I still do not have my list of treatment providers to choose from!!!
I will give an honest review once I have my treatment booked in!
11 czerwca 2026
Odpowiedź od HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.