The booking process was hassle free. Email communications we're prompt, to the point and gave useful information. I missed an appointment and rebooked by phone - no waiting - no hassle - rebooked with... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... Zobacz więcej
Reakcja na opinię
Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of t... Zobacz więcej
Reakcja na opinię
It was a very efficient process - I received the call promptly on time and Joy was excellent in assessing all requirements. We came to an agreed pathway going forward for my injury which allowed me... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Napisane przez firmę
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Dane kontaktowe
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Zjednoczone Królestwo
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Too many questionnaires
This is the second questionnaire you have sent me in 24 hours yet I still do not have my list of treatment providers to choose from!!!
I will give an honest review once I have my treatment booked in!
11 czerwca 2026
Odpowiedź od HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
appointment did not start on time
11 czerwca 2026
Odpowiedź od HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
The staff understood what I needed and…
The staff understood what I needed and explained things clearly telling me next steps
11 czerwca 2026
Odpowiedź od HBSUK
We're glad our team understood your needs and clearly explained the next steps. Thank you for your feedback!
Surveys took a long time to complete…
Surveys took a long time to complete and seemed excessively detailed for an initial assessment.
The process for video calls is also a bit fiddly.
12 czerwca 2026
Odpowiedź od HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Quick Service
Quick, easy and simple to arrange. Consultants very knowledgeable just wonderful start to finish
3 czerwca 2026
Odpowiedź od HBSUK
We appreciate your feedback! We're glad arranging was easy and our clinicians were knowledgeable.
Odpowiedź od HBSUK
Thank you for your positive review on our excellent customer service!
Odpowiedź od HBSUK
We're glad to hear we responded quickly! Thank you for your positive feedback.
Spoke to a qualified Physiotherapist
I was able to discuss my problems I am having with my knee with a qualified Physiotherapist. She made the decision I should have a MRI scan.
8 czerwca 2026
Odpowiedź od HBSUK
We're glad to hear our clinician provided a helpful discussion and a clear path forward for you. Thank you for your feedback.
Physio was good however…..
Physio was good except all the information I completed online wasn’t available to her so I had to repeat most things.
9 czerwca 2026
Odpowiedź od HBSUK
Thank you for your feedback which we will pass onto the relevant team. We are glad you found our clinician helpful.
Generic advice
Generic advice, didn't evaluate me personally, didn't solve my problem. I am still in pain.
1 czerwca 2026
Odpowiedź od HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Good progress
The DoctorCareAnywhere consultant allocated to me was very helpful and referred me on to an appropriate specialist. The problem was identified and a healthcare plan set in motion. I am happy with the result.
29 maja 2026
Odpowiedź od HBSUK
We're pleased to hear our clinician was helpful in identifying the problem and setting a healthcare plan. Thank you for your positive feedback!
I logged on and joined my video call 5…
I logged on and joined my video call 5 mins early. I was then in the waiting room for 45 mins and the clinician did not admit me.
Part way through I called the helpline to get someone to call by phone but no one did.
When I complained I was told I had not logged on which is manifestly untrue and that the clinician had tried calling, but there are no missed calls nor any phone messages from him. So I do not believe that.
This is evidenced by a later appointment where the clinician did try to call and left a voice message.
Deeply unhappy with the lack of service, the unnecessary wait, the unsympathetic response to my complaint and wasting my precious time.
8 czerwca 2026
Odpowiedź od HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Physiotherapist was warm and engaging…
Physiotherapist was warm and engaging and took the time to listen
1 czerwca 2026
Odpowiedź od HBSUK
We're glad our clinician was warm, engaging, and took the time to listen. Thank you for your feedback!
The system is efficient and provides a…
The system is efficient and provides a record of what has been done.
9 czerwca 2026
Odpowiedź od HBSUK
We are glad you find our system efficient and appreciate your positive feedback.
Really quick empathetic service
Really quick service. Knowledge of the person I spoke to was excellent and they walked me through the process with empathy.
10 czerwca 2026
Odpowiedź od HBSUK
We're pleased to hear about your quick service and that our team's excellent knowledge and empathy guided you through the process.
Great Service!
Excellent service, my case was dealt with promptly and the process has been seamless.
28 maja 2026
Odpowiedź od HBSUK
We appreciate your feedback! We're glad our service was excellent, prompt, and seamless for you.
Rhys was thorough and sympathetic
Rhys was available on time. He did a thorough check of my symptoms and was sympathetic towards my situation. He arranged an MRI scan for me which was available within 3 days!
6 czerwca 2026
Odpowiedź od HBSUK
We're pleased to hear about your positive experience with our team. Thank you for your positive feedback!
Some improvement potential
CS is good and they pick up really quickly and are friendly and helpful.
UI of the platform needs improvement as it is not that user friendly.
I got a bit frustrated with Virtual Lucy always having to reach out to AXA to confirm what is included and what not and not even able to provide me a list of physios in my area, live in Brixton/London, with the closest ones being 5 miles away and only after having a really disappointing experience with the first physio and having to reach out to AXA directly I got a bigger list of physios which are also closer to me.
Overall I would say CS people are lovely but UI needs improvement and it needs a better link up with AXA so as a customer you have one place that can cover all of your basic needs.
29 maja 2026
Odpowiedź od HBSUK
We appreciate you sharing your detailed feedback. It is great to hear our customer service team was friendly and helpful. We acknowledge your concerns. If there is anything else we can help you with, please contact us on 0115 857 3842.
It was OK. Could have been better.
My video physio experience was OK, but the physio was late and made no apology for that. Referred for physical physio so can't comment on advice given.
1 czerwca 2026
Odpowiedź od HBSUK
We appreciate your feedback and will investigate these technical issues. If there is anything else we can help you with, please contact us on 0115 857 3842.
Odpowiedź od HBSUK
We appreciate your feedback on our speedy, helpful, and compassionate service.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.