Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Best customer service that I've ever received! We had a little hiccup with our order and then with shipping, but both were handled via email in a very timely, respectable fashion. Very, very impressed... Zobacz więcej

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Oceniono na 5 z 5

A wonderful company with amazing customer service. I had an issue with the playpen having some flaws with the gate not opening properly and contact customer service. I received a reply within 24 hrs... Zobacz więcej

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Oceniono na 5 z 5

I love our Haarpa baby playpen. I have great peace of mind knowing that the materials are non-toxic. Originally ordered a smaller size because I didn’t want the baby’s things to take over the living r... Zobacz więcej

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Oceniono na 1 z 5

Beware of terrible return policy! They make the buyer cover return shipping, which was fine with me, but if you keep scrolling to the bottom of the returns page, you'll see they also charge a "25% res... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z artykułami dla niemowląt

Napisane przez firmę

We at Harppa believe the most meaningful parts of parenting aren’t always the biggest milestones they’re the little moments in between. The quiet victories. The messy beginnings. The shared smiles that make it all worthwhile. That’s why we create baby gear made to grow with families and support them through real life not just the picture-perfect parts. With simple design, lasting quality, and care that shows up in the details, our products are here to make everyday parenting feel a little lighter, a little kinder, and a lot more connected.    But Harppa is more than what we make its the community we build along the way. From first-time parents to growing households, we show up to support, listen, and grow together. Every product is a promise: to last through more than one child, to adapt as needs change, and to help families spend less time worrying and more time enjoying the moments that matter. Because when we invest in the little things kind words, good design, shared support we create something lasting. We create a world where families feel seen, supported, and never alone.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

67 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(67)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 38

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Pleas give me the job

I am very intelligent boy pleas take your my job

25 czerwca 2025
Opinia niezależna
Logo Harppababy

Odpowiedź od Harppababy

Thank you for reaching out! If you’re interested in applying for a position with us, please kindly send your CV to marketing@harppababy.com. We look forward to reviewing your application!

Oceniono na 5 z 5

A wonderful company with amazing…

A wonderful company with amazing customer service. I had an issue with the playpen having some flaws with the gate not opening properly and contact customer service. I received a reply within 24 hrs and had multiple emails with Yuri, who did everything she could to make sure a new gate was sent out asap. An extremely reputable company with great quality pieces and amazing customer service. I will definitely recommend Harppa products to anyone. My baby girl loves her playpen and its aesthetically pleasing also as an added bonus!

9 czerwca 2025
Opinia niezależna
Logo Harppababy

Odpowiedź od Harppababy

Thank you so much for your kind words and for taking the time to share your experience with us! 🌸

We’ve already shared your message with Yuri, and it truly made her day! She’s so glad she could help.

Wishing you and your baby girl many more happy, playful moments ahead!

Oceniono na 5 z 5

Received package with one part with a…

Received package with one part with a manufacturing defect. The part had a protruding white plastic due to which it could not go inside the side joint. They arranged for a replacement in two weeks and it was in perfect condition. Thank you for the support!

24 kwietnia 2025
Logo Harppababy

Odpowiedź od Harppababy

Thank you for sharing your experience with us! We’re sorry again for the initial issue with the part, but we’re so glad we were able to get the replacement to you and that everything is now in perfect condition.

Oceniono na 3 z 5

Nice customer service

Nice customer service, I got my product pretty on time after it’s back in stock. I only hope the wood it’s better finished considering it’s not cheap, it would’ve be way better it’s the finish is smoother and not as raw, it’s can give you splinters if you are not careful.

25 marca 2025
Logo Harppababy

Odpowiedź od Harppababy

Thank you so much for your thoughtful feedback, I really appreciate you taking the time to share your experience.

I’m really glad to hear the product arrived on time and that you were happy with the service.

And thank you especially for pointing out the concern about the wood finish. We’re already working with our production team on improving the finishing process, and feedback like yours helps guide those improvements in a meaningful way.

Oceniono na 5 z 5

Excellent communication

Excellent communication! Right after ordering my item, I spoke to a representative regarding a question I had. She was very helpful. I was notified when my package was shipped and received my package quickly.
From the very beginning, I was confident that I had ordered from a company that put customers first!

22 lutego 2025
Logo Harppababy

Odpowiedź od Harppababy

Thank you for your order!

Oceniono na 5 z 5

Lovely product

Great product. Easy to put together. Looks great! Easy to adjust.

30 grudnia 2024
Logo Harppababy

Odpowiedź od Harppababy

Thank you for sharing!

Oceniono na 1 z 5

Terrible customer service - not answering

Their customer service has been not responsive and unreachable. Perhaps they’re trying to avoid helping fulfill warranty? Part came broken and looking to replace, which they say you can by contacting them. Have not heard a single response.

12 grudnia 2024
Opinia niezależna
Logo Harppababy

Odpowiedź od Harppababy

I’m so sorry to hear about your experience and that we’ve let you down here. Just to confirm, have you already reached out to our support team at care@harppababy.com regarding your warranty issue? If not, feel free to email us there with the details, and we’ll make sure to prioritize your request. If you’ve already emailed us and haven’t received a response, please let me know here, and I’ll personally follow up to ensure it’s handled right away.

Oceniono na 4 z 5

My experience was almost great

My experience was almost great, just I had an issue with the payment but I am satisfied with my purchase. I bought a bassinet and swing set. I haven’t open yet

25 sierpnia 2024
Logo Harppababy

Odpowiedź od Harppababy

Thanks for sharing! I’m sorry to hear about the payment hiccup, but it’s great to know you’re happy with your bassinet and swing set. If you run into any questions once you unpack, just shoot us an email at care@harppababy.com or drop us a message through our inbox.

Oceniono na 5 z 5

We absolutely love our playpen

We absolutely love our playpen! I love that you can make it any size you want. We have moved ours around and it’s so nice to be able to make it bigger or smaller to the fit the space needed. It’s sturdy and very well made.

29 sierpnia 2024
Opinia niezależna
Logo Harppababy

Odpowiedź od Harppababy

So happy to hear you're loving the playpen! 😊 The flexibility to adjust the size is definitely one of the best features.

Oceniono na 5 z 5

Baby playpen is amazing. Very functional

Baby playpen is amazing. The fact that its wood is incredible for my family that is trying to eliminate and avoid plastics.

23 sierpnia 2024
Opinia niezależna
Logo Harppababy

Odpowiedź od Harppababy

That’s so great to hear! 😊 I’m really happy the wooden design works for your family—especially with avoiding plastics.

Oceniono na 5 z 5

Received our gift in a timely manner.

Received our gift in a timely manner.. there was a mixup in orders, but they were extremely helpful and timely in their response. Customer service at its best!

19 sierpnia 2024
Opinia niezależna
Logo Harppababy

Odpowiedź od Harppababy

Thanks for sharing! 😊 Sorry again about the mix-up, but I’m really glad we could fix it quickly for you.

Oceniono na 5 z 5

Safe, sturdy, and durable.

My wife, myself, and our 10 month-old son all love our HARPPA playpen. He's a wild man who absolutely loves hanging on the walls of his playpen as well as swinging on the door. We feel completely safe letting him play as this thing is STURDY. We love it so much we just ordered another one to expand it. Thanks, Harppa!

13 sierpnia 2024
Opinia niezależna
Logo Harppababy

Odpowiedź od Harppababy

Thanks for your feedback! 😊 It’s great to hear that your little one is having so much fun with the playpen, and that you feel safe with how sturdy it is. Expanding it sounds perfect for more adventures! Enjoy!

Oceniono na 4 z 5

Playpen

As described easy to assemble and versatile!

8 sierpnia 2024
Opinia niezależna
Logo Harppababy

Odpowiedź od Harppababy

Thanks for your review! 😊 We're glad to hear the assembly was easy and that you're enjoying the versatility. If you need anything, feel free to reach out!

Oceniono na 5 z 5

Great quality, sturdy sleeper bassinet

Our HARPPA was a gift and it is just perfect for us, it's stylish too! We appreciate the ease of storage, and we reached out for support and received amazing customer service. Wouldn't hesitate to purchase one in the future or recommend to others.

13 sierpnia 2024
Opinia niezależna
Logo Harppababy

Odpowiedź od Harppababy

Thank you for sharing! 😊 We're so happy to hear that the HARPPA has been a perfect fit for you and that our customer service made a great impression.

Oceniono na 5 z 5

Checks all my boxes

I have been searching for the best playpen and I believe it is this one. It is made of wood which is the best material for me than plastic or fabric, cos that means less germs. And the rails do not give off the cagey vibe like the others. Lastly, I love how I can customize and add more rail if I want a bigger space for my baby. Assembly is very easy!

12 sierpnia 2024
Opinia niezależna
Logo Harppababy

Odpowiedź od Harppababy

Thanks for sharing! So glad to hear the wooden design works well for you, and that assembly was a breeze.

Oceniono na 5 z 5

good product and fast customer service

We really like the gate as it is a very good balance in cost and quality. It fits with the current vogue of the natural wood most of our other baby products have. We also had a special request that required shipping of additional parts that was a very positive experience for us and helped a lot.

12 sierpnia 2024
Opinia niezależna
Logo Harppababy

Odpowiedź od Harppababy

Thanks so much for the feedback! 😊 I’m really happy to hear the gate fits right in with your other natural wood baby products, and that it feels like a good balance of cost and quality. Glad we could help with the extra parts—always here if you need anything!

Oceniono na 5 z 5

Fantastic Customer Support & Beautiful Playpen

We bought the HARPPA Baby Gate Playpen for our son and it's absolutely beautiful. We initially purchased the 62*47*24 inch, but then realized we actually wanted a larger space for our kiddo to play. I reached out to customer support to ask for help designing a custom size playpen for us and both Yuri and Mable were so helpful! We are so excited to assemble the larger playpen and have a safe place for our son to play as he starts to get mobile. Thanks Harppa Baby!

7 sierpnia 2024
Opinia niezależna
Logo Harppababy

Odpowiedź od Harppababy

Thanks for the great feedback! 😊 We're so happy Yuri and Mable could help you create the perfect play space for your little one. Enjoy the new setup, and feel free to reach out if you need anything else!

Oceniono na 5 z 5

Great Customer Service

Great Customer Service, Resolved my issue/ query related to a product quality/ satisfaction promptly. Their willingness to understand customer feedback and prioritize safety in all aspects of making a product is very much appreciated. Will consider Harppa for future purchases.

8 sierpnia 2024
Opinia niezależna
Logo Harppababy

Odpowiedź od Harppababy

Thank you for your kind words! 😊 We're glad we could resolve your concern quickly and appreciate your feedback.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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