I have used Harper several times for convenience. It allows me to order different sizes and colours of things to try without having to lay out a lot of money just to try it in. Rochelle came today and... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A brilliant service that I’ve used many times - a way of being able to try on clothes at home, often with stuff already in my wardrobe so I really can tell if things will “go” with each other or not!... Zobacz więcej
First time user, my sandal order was incorrect size. They offer to replace my order if I paid postage, which I did, but again received the incorrect size. They would not exchange or replace unless I s... Zobacz więcej
Reakcja na opinię
This was received really quickly, well packaged and with clear instructions ( we ordered from 2 companies, other no instructions & terrible live chat ) Amazing light, just what we wanted looks... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Harper is a fashion concierge service that brings you the in-store shopping experience, whenever and wherever you wish.
Dane kontaktowe
NW5 1TL, London, Zjednoczone Królestwo
- 0333 939 8123
- service@harperconcierge.com
- harperconcierge.com
4,2
Dobra
582 recenzji
Odpowiada na 81% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Today I was charged for an order that…
Today I was charged for an order that was returned back in June I contacted Harper and they aren't interested in helping me So now I am trying to get Nobodys child to sort the issue with no luck so far I will never use Harper again
12 grudnia 2025
Opinia niezależna
Odpowiedź od Harper
Hello,
I’m sorry for the frustration this has caused, and I appreciate you raising it.
To clarify, the charge was triggered because the return has not yet been received or processed by Nobody’s Child. As the brand fulfils both the order and the return, charges are automatically applied if items are not marked as received from the brand.
We absolutely want to help resolve this. Please email us at support@harperconcierge.com with your order number and any return tracking details, and we will liaise directly with the brand on your behalf.
Best,
The Harper Team
Great experience with Anita
Great experience with Anita. She offered her advice and helped with suggestions of how to style the outfit. Was a really nice way to shop! Will definitely be using this service again.
10 grudnia 2025
Opinia niezależna
Made a mistake but they worked hard to rectify it
My partner ordered some shoes from Paul Smith and decided to try out this Harper service, scheduling it for the weekend. He was honestly so excited about it and kept telling me about it for the coming week.
The day before they were scheduled to arrive, he got an email saying they were due to arrive so it seemed everything was on track.
Then Saturday came. Nothing came through. No shoes, no person at the door, no email, no text. Just complete silence. It was incredibly disappointing. He emailed them asking what had happened but we had to wait till after the weekend to hear from them for which he needed to call up to find out.
Apparently their system flagged up a fraud alert and now he has been completely banned from using it forever with no way to resolve it or prove his legitimacy.
------
Update: After raising this review, they contacted my partner and me to correct whatever had happened into their system, they didn't have all the shoes available but they did agree to honour the original sale price of the shoes that were available.
The actual Harper service itself was great, the lady brought over the shoes for my partner to try on and also gave some advice when she returned when my partner was unsure which ones to keep or not. Whilst we didn't end up using the service further, she also gave us the option of rebooking more Harper deliveries where the shoes weren't the right size which would be super convenient
6 grudnia 2025
Opinia niezależna
Odpowiedź od Harper
Hello Christine,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the disappointment this caused. This is not the level of communication we aim to provide.
We would like to look into what happened and understand the situation in more detail so we can address it properly. Please could you contact us at service@harperconcierge.com
with your partner’s name and order number so we can review the case and assist further
Thank you again for bringing this to our attention.
Warm regards,
The Harper Team
Fantastic service from Anita
Fantastic service from Anita. She arrived in good time for our appointment, communicating exactly when she was arriving. I had 40 minutes to try the garments on in the comfort of home, and then she took the pieces I didn’t want away with her. Couldn’t be easier or more efficient.
3 grudnia 2025
Opinia niezależna
Odpowiedź od Harper
Thank you so much for your kind words. We are delighted to hear that Anita’s warmth and support made your experience a positive one. We will be sure to share your lovely feedback with her.
We appreciate you taking the time to leave a review.
Best,
The Harper Team
A lovely service
What a great service, very well described and explained at each stage. Delivery was extremly quick. Returns information was clear.
I ended up with exactly the right purchase for me, with no to-ing or fro-ing required and of course only one payment transaction involved, and no waiting for or chasing up a refund. I will definitely use this service again and I hope more retailers sign up.
14 listopada 2025
Opinia niezależna
Odpowiedź od Harper
Thank you for such a thoughtful review. We are delighted to hear that the service felt clear, smooth, and quick from start to finish. It is wonderful that you found the perfect item without any back and forth, and that the single payment at the end made things easier.
Best,
The Harper Team
Fantastic service
Fantastic service. not having to a) go shopping with the Christmas crowds, b) having any returns taken away by the concierge service, and c) only paying for what I actually keep is the most effortless way to shop. Highly recommend this service, and had a lovely lady (Stacey) bring me the items, so it was a pleasant interaction from start to finish!
21 listopada 2025
Opinia niezależna
Odpowiedź od Harper
Thank you so much for your lovely review. We are delighted to hear you enjoyed such an effortless experience, especially during the busy season. It is great to know that having everything brought to you, with returns taken care of, made things easier. We will be sure to pass your kind words on to Stacey!
Best,
The Harper Team
Try before you buy
Excellent service for try before you buy, easy to use. Good communication to remind me when the time for trying was coming to an end.
19 listopada 2025
Opinia niezależna
Odpowiedź od Harper
Thank you for the wonderful review! We’re so pleased to hear you found our try-before-you-buy service easy to use and that the reminders were helpful. We really appreciate you taking the time to share your experience and hope to see you using our service again soon.
Best,
The Harper Team
Really convenient service
Really convenient service! Anita was really helpful and friendly. Would recommend
19 listopada 2025
Opinia niezależna
Odpowiedź od Harper
Thank you so much for your review! We’re delighted to hear you found the service convenient and that Anita made the experience so positive. We truly appreciate the recommendation.
Regards,
The Harper Team
Brilliant concept
Brilliant concept. I tried the same dress in two sizes such a great idea
18 listopada 2025
Opinia niezależna
Odpowiedź od Harper
Thank you so much for sharing your experience. We are delighted to hear you enjoyed using Harper through TOAST, and that trying multiple sizes at home made the process easier for you.
We appreciate your kind words!
Try before you buy from Toast enabled by Harper
As a long time user of Toast I was delighted that they have joined forces with Harper who enable you to try before you buy. An excellent experience and highly recommend
14 listopada 2025
Opinia niezależna
Odpowiedź od Harper
Thank you so much for your review! It is great to hear that your experience using Toast through our try-before-you-buy service has been such a positive one. It is lovely to know the service has added convenience to your shopping, and we truly appreciate your recommendation.
The most incredible service
The most incredible service, Anita was incredible. If I didn’t have the service, I probably wouldn’t be buying … life has just been made easy
12 listopada 2025
Opinia niezależna
Odpowiedź od Harper
Thank you so much for your wonderful review. We’re delighted to hear you had such a great experience and that Anita made things effortless for you. It’s fantastic to know our service has made shopping easier and more enjoyable. We truly appreciate your kind words and look forward to seeing you again soon.
Great service
Great service , so convenient and helpful. No more hassle with returns . Highly recommend it !
7 listopada 2025
Opinia niezależna
Odpowiedź od Harper
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the convenience of our service and found the experience helpful. Making shopping effortless and hassle-free is exactly what we aim for, so your feedback means a lot.
We truly appreciate your recommendation and look forward to assisting you again soon.
Warm regards,
The Harper Team
I’m a fan of- two ways to try before you buy
What a joy to be able to try things on at home before having to pay for them. Invaluable. The courier service is great, staffed by delightful people who are friendly and helpful, and can offer advice only if you want them to. It’s worth paying the fee, especially if you are in a hurry for something or don’t trust your local delivery services. If you are more patient (or trusting) then Harper will organise having the items sent out by one of the usual delivery services and you have 5 days from delivery to decide and return before you are charged. Gives you longer to decide if you can’t make up your mind about something. Both really useful and helpful services - I’ve been using Harper for a few years now and I’m a fan!
6 listopada 2025
Opinia niezależna
Odpowiedź od Harper
Thank you so much for your wonderful review. We’re delighted to hear how much you enjoy using Harper. It’s great to know that both our in-home and 5-day services have been so helpful for you, and that our Style Concierges have made the experience enjoyable and stress-free.
We truly appreciate your continued support over the years and look forward to bringing you many more seamless, at-home try-ons in the future.
Warm regards,
The Harper Team
Prompt delivery etc
Prompt delivery; robust packaging; easy return
17 października 2025
Opinia niezależna
Best service ever
Ease, the best word I can use to describe delivery/return and the fabulous idea of Try Before You Buy.
Oh, and of course the amazing customer service.
14 października 2025
Opinia niezależna
Odpowiedź od Harper
Thank you so much for your lovely review! We’re delighted to hear that you found our Try Before You Buy service easy to use and that you enjoyed the delivery and return experience.
It’s wonderful to know our customer service team made such a positive impression. Your kind words mean a lot to us.
We truly appreciate your support and look forward to helping you again soon.
Best wishes,
The Harper Team
Great service
Great service concept. I love the comfort of trying items at home, especially with brands that don't have a store to do so. Lovely service, smooth delivery, and fair price. Thank you very much.
9 października 2025
Opinia niezależna
Odpowiedź od Harper
Thank you so much for your kind words. We’re delighted to hear that you enjoyed the Harper experience and found it smooth and convenient.
We really appreciate you taking the time to share your feedback and look forward to assisting you again soon.
Best wishes,
The Harper Team
Excellent idea
Excellent idea. Solves multiple sending and returns. My only slight quibble is and was for some many years the cost of postage and no free returns. The length of time too in refunding. If one returns a costly item the delay in refund at times is irksome.
8 października 2025
Opinia niezależna
Odpowiedź od Harper
Thank you so much for sharing your feedback. We really appreciate it. We’re delighted to hear that you value the Harper service and find it a great solution for trying multiple pieces in one go.
Regarding your point about return costs, the return fees are set by each brand directly rather than by Harper. However, we completely understand how frustrating it can feel when refunds take a little longer to process, and we always work closely with our partner brands to help ensure these are completed as quickly as possible.
We really appreciate you taking the time to share your thoughts and hope to see you again soon.
Best wishes,
The Harper Team
Incredible experience
Incredible experience today using Harper; on time, brought beautiful pieces that I wouldn’t have chosen online as part of the inspire me service, and I thoroughly enjoyed the experience and advice. I’ll definitely be using this again!
7 października 2025
Opinia niezależna
Odpowiedź od Harper
Thank you so much for your wonderful feedback. We’re delighted to hear you had such a great experience with Harper and enjoyed the Inspire Me service. It’s fantastic that you discovered new pieces you might not have chosen otherwise; that’s exactly what our stylists love to help with!
We really appreciate you taking the time to share your experience and look forward to welcoming you again soon.
Best wishes,
The Harper Team
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