I had a great experience with HFS. I contacted them Asking for some sample although I had purchased a floor already. George was really kind and helpful and sent me many samples to make sure I could h... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Incredible service! Whislt we haven't received our flooring yet, the service deserves a shout out. Samples arrived promptly and we were contacted after to see if we needed any help. Ashleigh went... Zobacz więcej
Floor is great! However when ordering we was told that any extra flooring that was unopened could be returned at any point ! Due to delays the flooring never got layed for another month after deliver... Zobacz więcej
Rob in particular & all the team here at Hardwood Floor Store were amazing with our recent order. They have very good advise at hand over the phone and always happy to help. They also followup very... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Hardwood Floor Store has a wide range of carefully selected products backed by an unparalleled level of stock available for immediate delivery. With a huge range of amazing products and passionate team, Hardwood Floor Store are one of the fastest growing online flooring retailers in the UK, with design, brand & marketing key to our success. We offer: ★ FREE Samples on ALL OUR PRODUCTS with FREE delivery ★ High quality European flooring, at UNBEATABLE prices ★ The UK's largest range of Kahrs flooring ★ Unrivalled customer service - we are only a phone call away
Dane kontaktowe
Unit 12 - 14, Oakwood Way, Carnforth Business Park,, LA5 9FD, Carnforth, Zjednoczone Królestwo
- 01524 481118
- info@hardwoodfloorstore.co.uk
- hardwoodfloorstore.co.uk
4,3
Doskonała
286 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Stress free service.
Requested a free sample which arrived promptly. Loved the tile so put in our order on the phone. the whole process was easy. Very friendly and efficient staff. Product arrived when they said it would.
11 grudnia 2023
Odpowiedź od Hardwood Floor Store
Thank you for taking the time to leave us a review. We're delighted to hear that you've had a positive experience with our team!
Thank you for choosing The Hardwood Floor Store!
The top layer come off…
The top layer of the floor has come off easily, even though it was installed just three months ago. I asked for advice on how to repair it, but received no response. It won’t last until the end of the warranty period with the speed of deteriorating.
10 grudnia 2023
Odpowiedź od Hardwood Floor Store
Hi Jenny, we're sorry to hear that you are experiencing issues with your engineered flooring from ourselves.
We endeavour to find the root of the problem and hope to rectify it with you as soon as possible.
Happy customer
Ordered tiles arrived very quickly and are good quality. Staff were very helpful and friendly throughout the buying process. An issue with receiving a few broken tiles was sorted immediately.
Would recommend!
8 listopada 2023
Odpowiedź od Hardwood Floor Store
Hello Wendy, thank you for taking the time to leave us a review. We're so delighted to hear your positive feedback on your experience with us.
Thank you for choosing The Hardwood Floor Store.
Pre sale was great
Pre sale was great. Delivery almost perfect. I discovered unfortunately a few small issues, one in the delivery, the other one in the quality of the product (lack of final control probably). Nothing I could not manage eventually, but this is from this point the communication failed to continue and I have been, mostly, left on my own.
I'll deal with the problem, and I'll be able to workaround the pieces that are not good (in undamaged package), so oeverall happy, but not impressed by the support.
I have waited (a month) before putting my comment... so to give time for this to be sorted.
30 października 2023
Odpowiedź od Hardwood Floor Store
Hello Oliver,
Thank you for taking the time to leave us a review.
We're glad to hear you had a pleasant ordering process with us but disappointed you're not happy with the delivery and some of the boards.
As already discussed with Rob, we're more than happy to replace any damaged board if you require these to finish your project.
As this is various grade, it is classed as our most rustic boards, meaning there will be many knots throughout the boards.
To strengthen the wood, black filler is added to where knots appear, the reason black is used is because any other colour would discolour over time.
We have tried to display this as best as we can in the images online.
Again, if you'd like some of the knottier boards replacing, we are happy to do so.
Thank you for choosing The Hardwood Floor Store.
Great service and the product was…
Great service and the product was delivered in perfect condition
24 listopada 2023
Odpowiedź od Hardwood Floor Store
Hello Mark, thank you for taking the time to leave us a review!
We're delighted to hear how happy you are with not only your flooring but the service we provided you with!
Thank you for choosing The Hardwood Floor Store!
Very professional
16 listopada 2023
Odpowiedź od Hardwood Floor Store
Thank you for taking the time to leave the Hardwood Floor Store a review.
We're delighted to hear how happy you are with our service!
If you need any more assistance, please do not hesitate to contact a member of our team!
Thank you for choosing The Hardwood Floor Store.
Odpowiedź od Hardwood Floor Store
Thank you for taking the time to leave us a review!
We're delighted to hear that you're happy with our website!
If you need any more assistance from the team, do not hesitate to give us a call, we'll be happy to help!
Thank you for choosing The Hardwood Floor Store.
Really helpful follow up phone call and…
Really helpful follow up phone call and lots of advice
6 listopada 2023
Odpowiedź od Hardwood Floor Store
Hi Natalie,
Thank you so much for taking the time to leave us a review, and we're delighted you had such a positive experience with our team! If you need any more assistance, please do not hesitate to contact a member of our team.
Thank you for choosing The Hardwood Floor Store
Prompt and professional
Ordered a sample. Received within two days. Will be purchasing from this company.
8 listopada 2023
Odpowiedź od Hardwood Floor Store
Thank you for taking the time to leave us a review Dee! We're delighted to hear that you were pleased with your sample service with us.
Thank you for choosing The Hardwood Floor Store!
A well overdue review for Ashleigh K…
A well overdue review for Ashleigh K who helped me purchase some engineered wood flooring and a custom trim. Amazing customer service. I will be returning soon to purchase more of the same floor as we are very happy with it one year on! Thank you Ashleigh and hardwood floor store
11 grudnia 2022
Opinia niezależna
Odpowiedź od Hardwood Floor Store
Thank you for taking the time to leave us a review.
We're delighted to hear what a pleasant experience you've had with Ashleigh, how pleased you are with your new flooring and we look forward to working with you again in the future!
Thank you for choosing The Hardwood Floor Store
Odpowiedź od Hardwood Floor Store
Thank you for taking the time to leave us a review. We're delighted to hear your praise of our service!
Thank you for choosing the Hardwood Floor Store!
Excellent service Very quick response with a friendly…
Very quick response with a friendly follow up phone call for the arrangements.
30 października 2023
Odpowiedź od Hardwood Floor Store
Thank you for taking the time to leave us a review. We're delighted to hear you've had a positive experience with our team!
If you need any further help, please do not hesitate to contact us.
Thank you for choosing The Hardwood Floor Store.
Ordered sample
My sample was so easy to order and came really quickly and I was treated to a little bag of hairibo 😁
23 października 2023
Odpowiedź od Hardwood Floor Store
Hello Wendy!
Thank you for taking the time to write us such a pleasant review! We're delighted to hear the sweet treat was a hit, let us know if you need any more assistance with choosing your flooring, we'd be happy to help.
Thank you for choosing The Hardwood Floor Store
Don't bother
Ordered a sample on 18th October, received a dispatch notification on 19th October complete with Royal Mail tracking number. Sample never showed up, tracking number says "try again tomorrow" so emailed on 25th October to ask for a new sample as I would be needing all their remaining stock for my project - no reply. Tried live chat today 27th October, and finally got a "sorry we don't have a sample" and told to try the manufacturer (name of whom is not actually stated on their website). When I asked whether they actually have any stock of the product (they indicate 17 packs available on their website) and why I was sent an order confirmation, dispatch email & tracking number they disconnected the chat and switched it to "out of office". I guess I won't bother trying to actually purchase flooring from here!
27 października 2023
Opinia niezależna
Odpowiedź od Hardwood Floor Store
Hi Rosie,
Thank you for taking the time to leave us a review.
We're disappointed to hear that you had an unpleasant experience. I've just looked in to your order and can see you ordered a Havwoods product which unfortunately we have not been given samples of as its not a product we manufacture.
We can organise a sample for you if you still wish to see this product however, as stated on our website, we do only have 17m in stock which would not be sufficient for your project if you require 40m.
If you need any help with other samples, let us know, we'd be happy to assist.
I received my sample tile with a bag of…
I received my sample tile with a bag of Haribo Starmix. What a lovely gesture. It put a smile on my face. I look forward to buying from this company.
20 października 2023
Odpowiedź od Hardwood Floor Store
Hi Kay, thank you for leaving The Hardwood Floor Store a 5 star review, we're delighted to hear you enjoyed the small sweet treat! If you need any further assistance, please do not hesitate to contact us. A member of our team will be happy to assist!
Thank you for choosing The Hardwood Floor Store
My order was dealt with very prompt
My order was dealt with very prompt. Also the delivery date I suggested was accepted without any fuss. All and all nothing but positive service
16 października 2023
Odpowiedź od Hardwood Floor Store
Hello, thank you for taking the time to leave us a review!
We're delighted to hear your positive feedback on our delivery and customer service.
Thank you for choosing The Hardwood Floor Store
Flooring sample
Flooring sample arrived within a few days. Fast professional service great quality.
2 października 2023
Odpowiedź od Hardwood Floor Store
Thank you for taking the time to leave The Hardwood Floor Store a review. We appreciate your positive feedback!
Absolutely gorgeous flooring
Absolutely gorgeous flooring as described. Delivered on chosen day without any problems with update giving 2 hr window.
9 października 2023
Odpowiedź od Hardwood Floor Store
Thank you for taking the time to leave us a review! We're delighted to hear how happy you are with you flooring and the service you've received. Make sure to send us some pictures once it's laid, we'd love to see it in your home!
Thank you for choosing The Hardwood Floor Store
Odpowiedź od Hardwood Floor Store
Hi Deborah, thanks for your five star review.
We're delighted to hear the positive feedback!
Thank you for choosing the Hardwood Floor Store
Always great service and first class…
Always great service and first class goods thank you
14 września 2023
Odpowiedź od Hardwood Floor Store
Hi John, thank you for your five star review. We're delighted to hear your positive feedback on our service and flooring!
Thank you for choosing the The Hardwood Floor Store.
Doświadczenie Trustpilot
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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.