Today I decided to contact Happen to recommence my weight loss journey. I spoke with a gentleman called Farhaad who was very polite and so helpful with any of the questions I asked. He was very fri... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Farhaad contacted me today for an update on my Wegovy experience. The pen that arrived in May is still in my fridge as it arrived days before I was flying off to a little Greek island. I am home now,... Zobacz więcej
Reakcja na opinię
BEWARE. What they don’t tell you is that they use DPD to deliver your first order but they won’t leave it in a safe place or with a neighbour because they require a signature(I was at work)) it is... Zobacz więcej
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Great warmth and friendly customer service care and support. Really appreciate the time and patience Farhaar gave to me on the occasions we’ve spoken on the phone 😊
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Dane kontaktowe
Zjednoczone Królestwo
- help@happen.co.uk
- happen.co.uk
3,9
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Got a return call from happen and Daisy…
Got a return call from happen and Daisy answered all my questions and sorted all the problems with ease thank so much
6 sierpnia 2025
Opinia niezależna
Odpowiedź od Happen
Dear Stewart,
Thank you so much for your kind words! We're so pleased to hear that Daisy was able to answer all your questions and resolve everything with ease. We'll be sure to pass your feedback on to her — she’ll really appreciate it.
If there's anything else you need, we're always here to help.
Kind regards,
The Happen Team
Happy to continue with Happen
Slight delays on orders as they seem to be getting 1-2 days later every month resulting in missing days her and there. Wasn’t delighted on the pressure to write the 5* review while I was on the phone doing my monthly review BUT the fact they do the reviews speaks a lot to the other companies who are more concerned about getting the payment. Will continue to use this company
5 sierpnia 2025
Opinia niezależna
Odpowiedź od Happen
Thank you for taking the time to share your honest review.
We truly appreciate your continued support and are glad to hear you’re happy to continue with Happen. We’re also grateful for your recognition of our efforts to review your experience regularly — patient feedback is essential to helping us grow and improve.
That said, we’re sorry to hear about the recent delays in your deliveries and any pressure you may have felt during the review process. This isn’t the experience we aim to provide, and your comments have been noted and shared with the relevant teams to ensure we address this moving forward.
We value your loyalty and look forward to continuing to support you — always with your needs at the centre of what we do.
Kind regards,
The Happen Team
Preston was very nice and polit made…
Preston was very nice and polit made sure I was happy with my experience.
5 sierpnia 2025
Opinia niezależna
Odpowiedź od Happen
Thank you for your lovely feedback!
We’re so pleased to hear that Preston made your experience a positive one. It’s wonderful to know he was kind, polite, and ensured you were happy with the support you received.
Your kind words mean a lot to us and will certainly be passed along to him. We're always here if you need anything in the future.
Kind regards,
The Happen Team
Great Support from Kyle
Great Support from MCKYLE
Kyle was very helpful, professional, and courteous. He stayed engaged throughout and made sure I got the support I needed. Really appreciated his dedication and clear communication.
5 sierpnia 2025
Opinia niezależna
Odpowiedź od Happen
Thank you so much for your kind review!
We’re delighted to hear that McKyle provided you with the support you needed and that his professionalism and clear communication stood out. We truly value team members like McKyle who go the extra mile to ensure our patients feel supported every step of the way.
Your feedback is greatly appreciated and will certainly be shared with him. We're always here if you need anything further.
Kind regards,
The Happen Team
Excellent support
Spoke to Krishan today about a few questions I had , I was considering using another provider solely due to cost , however I have decided to stay and make use of the excellent customer service that Happen offer and the service they offer . They are available and to be fair every time I have phoned there is always helpful staff member to provide support. You cannot put a price on your health and I feel very comfortable with this company, Krishan has also arranged for a wellness coach to contact me to provide support re nutrition which I will fine very helpful , I have considered other providers but they don’t offer the support Happen provides
1 sierpnia 2025
Opinia niezależna
Odpowiedź od Happen
Dear Haley,
Thank you so much for your wonderful feedback.
We’re delighted to hear that Krishan was able to support you and help you feel confident in your decision to stay with us. Providing accessible, compassionate care is at the heart of what we do, and it’s incredibly rewarding to know that you value the service and support we offer.
We're also glad you’ll be connecting with one of our wellness coaches—nutrition and overall wellbeing are so important, and we hope you find the guidance helpful.
Your kind words about our team mean a lot, and we truly appreciate your trust in us. If there’s ever anything more we can do, we’re just a phone call or message away.
Kind regards,
The Happen Team
My experience with Mckyle is…
My experience with Mckyle is outstanding and thoroughly answered all my concerns.
31 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Thank you so much for your kind words! We’re thrilled to hear that your experience with Mckyle was outstanding and that all your concerns were thoroughly addressed.
We’ll be sure to pass your feedback along, it means a lot to the team.
Kind regards,
The Happen Team
Kimel was very helpful and explained…
Kimel was very helpful and explained everything to me. Excellent service.
30 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Thank you so much for your kind words! We're delighted to hear that Kimel was able to assist you and provide clear explanations. We’ll be sure to pass along your feedback. Providing excellent service is what we strive for, and we’re glad we met your expectations!
Kind Regards
Happen Team
Excellent advise and help from Kamel
Excellent advise and help. Explained the process clearly.
30 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Thank you for your lovely feedback! We're so glad to hear you received excellent advice and that the process was explained clearly. The Happen team is always here to support you every step of the way.
Kind Regards
Happen Team
Step back in delivery service.
Disappointed that I have to be in all day for DPD Delivery, with Bluco now organizing the logistics.
Preferred Postal delivery which was always before 9am .
Additional to this, I was phoned up by Happen, they explained that the use of DPD was for security of the delivery of the goods. That some customers had denied having their delivery.
The customer service is excellent, and appreciated my annoyance, but said it was unfortunately nesesery .
So just let me say , I understand why DPD have been employed, and thank Happen for taking the time to reach out.
29 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Thank you for your thoughtful feedback and for taking the time to speak with us. We completely understand your preference for the previous postal delivery and truly appreciate your patience and understanding regarding the switch to DPD.
Ensuring secure delivery is a priority, and we're grateful that you recognised the reasoning behind the change. We're also very glad to hear you felt supported by our team — delivering excellent service will always remain at the heart of what we do.
Thank you again for your understanding and continued support.
Kind regards,
The Happen Team
The delivery from dpd said they tried…
The delivery from dpd said they tried to deliver today and I was not home . I waited in from early morning 7am until5pm . They said they could not deliver until tomorrow. It needs to be in a fridge . I am not happy as they have left on doorstep before .
29 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Hi Lynette,
We're really sorry to hear about the delivery issue you experienced with DPD. We completely understand how frustrating it must have been, especially after waiting in all day.
We want to reassure you that the cold pack in your parcel is designed to protect the medication during transit. Its role is to slow heat transfer and help maintain a safe temperature during the delivery.
To clarify our Mounjaro Cold Chain Policy:
The cold chain begins at the time of dispatch.
Mounjaro can remain out of the fridge for up to 48 hours, as long as the temperature stays below 30°C.
If received within that 48-hour window, the pens can go straight into the fridge and will remain safe to use until the expiry date.
If received after 48 hours, the pens are still usable, but must be used within 30 days.
We’re disappointed to hear that DPD did not complete the delivery as expected — this is not the level of service we aim to provide, and we will be raising this directly with them.
A member of our team has already been in touch with you to resolve the matter and we can see the order has been successfully redelivered .
Thank you again for bringing this to our attention — we’re here to support you every step of the way.
Warm regards,
The Happen Team
Odpowiedź od Happen
Thank you so much for your kind words. We’re delighted to hear you had an excellent experience with our service and team. Your feedback means a lot to us and we truly appreciate you taking the time to share it. if there's ever anything else we can help you with, we're always here for you.
Kind regards,
The Happen Team
Yes spoke with Emily she was pleasant…
Yes spoke with Emily she was pleasant and I could understand her has been helpfull I sent thee information required into them has it's dragged on,I also like a feed back about my item I ordered
23 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Dear Peter,
Thank you for your feedback – we're really glad to hear that you had a pleasant and helpful experience speaking with Emily!
We’re sorry to hear things have felt a bit drawn out and completely understand how frustrating delays can be. We can see that you’ve submitted the required information, and we’re currently reviewing everything. One of our team members will be in touch shortly with an update regarding your order. If there’s anything else we can help with in the meantime, please don’t hesitate to reach out directly.
Kind regards,
The Happen Team
having to complainagain about this…
having to complainagain about this company that seems to put customer care at the very bottom of their priorities. i had a lady call me about a delivery of monjaro that came late and was not chilled so i did not use it and they refused to refund or replace but did say she would call me back in 48 hours still waiting a week later DO NOT USE HAPPEN
23 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Dear Farquhar,
Thank you for taking the time to leave another review. We note that this is the third time you’ve submitted the same feedback, despite our previous efforts to address your concerns.
As outlined in our final response sent to you on 21/07/2025, your order was delivered within the required 48-hour window, in line with cold chain requirements. We also provided reassurance based on manufacturer guidelines confirming the safety of your medication under these conditions.
You informed us on multiple occasions that you disposed of the pen based on personal advice, without first consulting our clinical or pharmacy team. Please note, we would have been happy to clarify the cold chain integrity and confirm the product's safety if contacted. As the medication was not faulty and you chose to discard it without clinical consultation, we are unable to issue a refund.
Your feedback regarding background noise has already been acknowledged and escalated to our management team for improvement. This has also been communicated to you directly.
Kind regards
Happen Team
Terrible customer service
Terrible customer service, just want your cash, DO NOT USE THIS FIRM, got a bogus Dosage pen they wouldn’t send a replacement happy to send but not replace…. DO NOT USE THIS FIRM
18 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Dear Arvind,
Thank you for taking the time to leave your review. We're genuinely sorry to hear you're dissatisfied and would like to clarify the steps we’ve taken so far to resolve your concern.
According to our records:
17/07/25: Your order was delivered.
18/07/25: You called to report a potential fault with your pen. We immediately requested photos to investigate and resolve the issue promptly.
19/07/25: Before providing the requested images, you advised us via email that you had left a negative review and would be posting further on other platforms.
22/07/25: We emailed to ask for a close-up image of the red bung area (where the needle attaches), as the initial photo you sent didn’t clearly show this.
22/07/25 (10:10am): You responded to say you would be unable to send further images until Thursday.
22/07/25 (11:01am): You emailed again stating your intention to raise a chargeback with your bank.
22/07/25 (18:05pm): You sent an additional photo.
23/07/25: We reviewed the image and followed up to clarify that we still require a clearer photo of the red bung in order to assess the issue properly.
Please be assured that we take reports of faulty medication extremely seriously. However, in order to replace a pen, we are required to follow proper investigation protocols to ensure patient safety and regulatory compliance. We have repeatedly attempted to obtain the necessary information to help you, but without the specific images of the pen’s bung, we are unable to confirm a fault or proceed with a replacement.
We are still happy to help resolve this — if you're able to send a clear photo of the red bung area, we will promptly review and advise you on next steps. Please feel free to contact us directly via email emily.singh@happen.co.uk
Krishnan was super efficient and…
Krishnan was super efficient and helpful today. This was my second telephone call regarding failure to upload my evidence. He politely spent time helping giving me an alternative option.
Thank you
22 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Dear Aine,
Thank you for your kind feedback.
We're delighted to hear that Krishnan was able to assist you efficiently and professionally during your recent call. It's great to know he took the time to provide a helpful alternative when you were experiencing difficulties uploading your evidence.
We truly appreciate you taking the time to share your experience. Your comments have been passed along to Krishnan and the team.
Please don’t hesitate to reach out again if you need any further assistance.
Kind Regards
Happen Team
Delivery options
Product arrived in good condition. Delivery options very restrictive. More flexibility with Royal Mail as previous orders. Last one sent via DPD who can only hand to myself with PIN number. No option to have delivered to DPD pick up facility or other option. Working 12 hour days in hospital I do not have the flexibility to be at home at drop of a hat & have nobody to receive on my behalf. If deliveries continue to be sent via this courier will need to likely cancel subscription as causing great deal of stress. DPD don’t allow any change to delivery slot allocated. What happens if a failed delivery attempt is made? You claim not to refund or accept returns but offer NO flexibility in delivery options. If my orders continue be sent via Royal Mail would not have a problem.
17 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Dear Nicola,
Thank you for your feedback, and I’m really sorry to hear about the stress caused by the recent delivery experience.
I completely understand how challenging it can be to coordinate parcel deliveries—especially with a demanding work schedule like yours. While I’m glad to hear the product arrived in good condition, I appreciate your concern regarding the limited delivery options currently available through DPD.
We recognise the need for flexibility, particularly for those who are unable to be home during standard delivery windows. Your suggestion about continuing deliveries via another company is completely understandable, and I’ll ensure your feedback is shared with our logistics team as we continue to review and improve our delivery services.
In the meantime, if there’s anything we can do to help ensure future deliveries are more convenient—whether that’s reviewing available options for your address or updating preferences—please don’t hesitate to let us know.
Thank you again for taking the time to share your experience. We value your custom and hope to find a solution that works better for you going forward.
Kind regards
Happen Team
What a disorganised bunch!
What an armature group. After 4 months treatment and numerous contradictory emails from 5 different people they have stopped my prescription because I asked for my medicine a week early as I was going on holiday.
Today I received 2 letters one saying that my money for this months treatment would be deducted next week (27th) and that I had to answer their questions. All 3 requests of info and photo’s were sent 2 weeks ago AND the funds were deducted on the 16th!,
The 2nd letter said that they would not supply anymore !
I’m printing everything off and sending it to the Pharmacy Council! Then trading Standards.
Who ever runs this outfit needs to look at who is doing what!
20 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Dear Patient,
Thank you for taking the time to leave your review. We’re genuinely sorry to hear about your frustration.
We’d really like to look into this further for you; however, we haven’t been able to locate your account based on the details provided. We have reached out requesting more information but have not yet received a response.
To clarify, we do not stop prescriptions simply because a patient is going on holiday. In fact, we regularly adjust payment and delivery dates to accommodate travel plans—especially during the busy summer months. We’re always happy to support early deliveries when needed.
You also mentioned receiving a letter about an upcoming payment on the 27th, despite believing your prescription had been stopped. Please be assured that our system would not generate such a notification if your treatment had been fully discontinued. In cases where our clinical team determines that ongoing treatment may no longer be appropriate, patients are always contacted directly and clearly informed.
If you’re happy to provide your ordering information by replying to our information request or contacting us directly, we’d be more than happy to investigate this fully and work toward a resolution. Alternatively please contact Us directly at Kaz.kalhoro@happen.co.uk
Thank you for your patience and understanding.
Kind regards,
The Happen Team
Great costomer service
Originally i had an issue but Kaz was amazing at resolving it, she was patient and empathetic and i very much appreciate the time and effort that she went to to resolve everything
1 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Dear Salli,
Thank you for taking the time to share your experience. While I’m sorry to hear there was an initial issue, I’m very pleased that Kaz was able to resolve it for you.
We’re incredibly proud of the care and empathy our team members bring to their work, and your kind words about Kaz’s patience and dedication truly mean a lot. I’ll be sure to pass along your feedback to her.
If there’s anything more we can do to support you, please don’t hesitate to get in touch.
Kind regards
Happen Team
I find happen truly a professional…
I find happen truly a professional group and deal with any queries or worries I have immediately, and get back to me asap…
17 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Dear Customer ,
Thank you so much for your kind words. We’re thrilled to hear that you’ve found our team at Happen to be professional and responsive. Providing prompt and reliable support is something we pride ourselves on, and it’s wonderful to know that your concerns have been addressed quickly and effectively.
We truly value your trust in us and look forward to continuing to support you with the same level of care.
Kind regards
Happen Team
Everything is handled on time and very…
Everything is handled on time and very efficiently
17 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Dear Marek,
Thank you for your feedback. We’re pleased to hear that you found everything to be handled on time and very efficiently.
Your comments are greatly appreciated, and we’re always here should you need any further assistance.
Kind regards
Happen Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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