Haodirect Recenzje 

That is a jewel!!! Absolutely satisfied with the product. A stunning design, colours can be changed (we prefer natural but the blue and white options look nice, also), high quality steel and glass front. Arrived packed in double boxes. Highly recommended.

The Fire we bought from this company stopped working within days of it being delivered. This company decided to send us a motherboard, telling us we had to install it ourselves using a video in appose to replacing the fire. It didn’t arrive for weeks, despite the company saying they had immediately sent it out to us. Motherboard has arrived and it is a completely different motherboard, we can’t install it. We can’t even get the original motherboard off.

I recently purchased a motorbike shed from H&O Direct. Upon receipt, I began assembling the shed, but after two hours, I discovered that two panels (X2 P3) were missing. There was no phone number available for customer service, which seems indicative of their lack of concern. I explained the situation via email and waited two days for a response, only to be told, "We don't have any spare parts. You should have checked before starting to build the shed." As a result, I now have a half-built shed with the remaining parts laid out on the floor, unable to complete the assembly. This situation has persisted for nearly four weeks.

I sent photographs and requested the missing panels. After several emails, I opened a case with PayPal. In response, they offered me a £12 refund if I kept the shed. I explained again that I could not keep the shed without the missing panels and that I was willing to return it. They replied that they would send a replacement shed but only if I closed the PayPal case.

Trusting their promise, I closed the case. Instead of sending a replacement shed, they sent the two missing panels. However, by this time, the partially assembled shed had been exposed to the elements for four weeks and was damaged. The steel was bent and twisted, resembling paper due to exposure to wind and rain.

I have given this product one star, but if I could rate it lower, I would. I will never purchase anything from H&O Direct again. They deliberately misled me into closing the PayPal case, knowing full well that I would have no recourse afterward.

Ordered a patio glass topped table which unfortunately arrived with the glass smashed to pieces. Emailed to inform what had happened and was told a replacement would be sent within 3-5 days. One day later replacement arrived intact. While we do appreciate that accidents can occur when transporting glass the replacement service was first class. 10/10 for HAOdirect.

There is absolutely nothing that isn't perfect.
The best thing is it's so light and practical to use and move.

Bought a garden shed last month from this company and i wish i never used them. The quality of the laminated shed panels is dangerous and so poor; we cut our hands all over due to the unfinished panel cutting we were sent, with sharp edges and corners. Majority of holes were not pre-drilled and took us an extra three hours to measure and then drill them.
Instructions were pathetic, may as well not included them in the packing, just as well as same support.
They have clearly been google translated into English from whatever language and the translation on the manual has to be interpreted and guessed to what it means to say.....absolutely so poor and so un-professional.
My best advise to anyone looking to use H&O Direct is to NOT do it and go for a more reliable company.
From an healthy and safety point of view the item is a hazard concern.

I bought a plasterboard lifter from this company in March 2024. It was broken. To those who have never used one before, a plasterboard lifter, enables one person to lift plasterboard to the ceiling. It uses a pulley wire inside the machine that takes the weight of the plasterboard. The pulley was not connected. A plasterboard can be heavy, 24kgs or more, so you don't want it to drop on you. Potentially it could seriously injure or kill the user.
The company told me that there was nothing wrong with it. They then sent me a 7 second video as to how to fix the wire which did not show how to fix the wire.
For weeks they continuously informed me that there was nothing wrong with the product. I challenged them. I threatened to inform Trading Standards.
It is quite clear that they operate from China. Emails are sent within a narrow time frame corresponding to China's time zone. There is no telephone number.
They relented and agreed for a courier to pick up the product. The day the courier was due to turn up, it didn't. They managed it on the second attempt and then once it was picked up, I continued to receive emails that it would be picked up. It was picked up on 13 May 2024. Then they couldn't find the product that was returned to them, so couldn't refund the purchase price, but I should continue to be patient.
One of the worst experiences I have had in buying a product online.

Very impressed

Absolutely love my pergola. It is sturdy, very well made and was easy to put together ❤️

All my friends and neighbours want one now

Purchased the Pergola from H&O Direct and everything went as planned from date of order. I was kept updated on delivery which arrived within designated time frame.
Building the Pergola relatively easy although instructions and photos of sections could be a little more clear.
All in all pleased with the Pergola and service provided by H&O Direct.
I would have no hesitation in ordering from them again.

Absolutely top notch customer care ,constant contact and everything was arranged by them to sort out a problem

Brilliant product and price

Sturdy, looks nice and got it at a cheap price compared to other places. I'm using some more pillows underneath the provided seating pillow but otherwise very happy with product.

Despite negative reviews I can only give my own experience which is positive. We have just taken over a pub and ordered 10 outdoor tables to go with chairs bought elsewhere. I spoke to a gentleman called Charles several times who was always courtious and helpful. They were delivered on time by Yodel who I also think are excellent. We will be ordering more stuff when; the summer gets going. The tables are lovely and ideal for what we need them for. Sorry othere have not had good experience with this company.

We bought a nursery rocking chair that arrived with holes and fittings that don't line up so it can't be put together and the fabric is damaged. The company is refusing a return and refund despite it being within our legal 14 day right. Absolutely shocking customer service, the company even told us to force it together and that the fabric that was torn 'is meant to be like that' after we sent pictures. Despite explaining we have a baby on our way in a few weeks (not that we should have to) the company will still not accept a return and a refund. Please save your money and time.

Bought a chair which arrived within a couple of days. Nothing wrong with chair but colour wasn't what I thought. Emailed H&O to ask about exchanges. They said item could be exchanged but obviously I would need to pay shipping. This was completely fine as it was my error. I emailed them a number of times and all emails were responded to. They confirmed receipt of returned chair and gave tracking info for new chair. New chair received & I love it. Customer service was excellent throughout the process, would definitely use again. Very happy and would definitely recommend.

Ordered a media wall fireplace paid extra for fast delivery 5 days later still waiting for it to be delivered. Customer service is appalling. Have told them to cancel the delivery and refund and had no response. DO NOT ORDER from here.

I bought a plasterboard lifter from this company in Jan 24 and unfortunately, one of the parts inside the box was broken. Initially, they wanted me to pay the return postage to send it back to them for a refund (this would have been approx £30 to do so) but eventually agreed to collect it upon me mentioning trading standards.
They arranged a collection date at the end of January, but the courier didn’t arrive. Since then, I’ve been continually fobbed off by numerous emails from ‘Wendy’ saying how difficult it is to organise a courier because they’re so busy etc. - their tactic was basically to keep me dangling in the hope that I’ll just give up. However, I am currently left with an item I cannot use or if I sell on, would be at a considerable loss. Their customer service is a disgrace and I would advise anyone not to deal with them.

"Excellent product, price, service and delivery. Everything about this purchase exceeded my expectations- a very good quality product, quickly delivered, with no fuss. I will certainly buy from Home & Outdoor Direct again, without hesitation.
5 star retailer

I order a fire place more then a week ago. Yes fast delivery... But that is all. Fireplace came damaged. Tried to contact customer service. 48 hours later I received email. Then I wrote tnem back... 48 hours later I received email again. I replied straight away... didn't hear back till today. Sent them few more emails no answer. All I want it is new fireplace or my money back.
People don't buy from them if something goes wrong you can't contact them. Hope they will get back to me soon.

Rattan armchair
Really pleasantly surprised. Was a little cautious as it seemed too much or a bargain. Lovely chair, spacious, nice fabric. Very please. Would recommend.