They were complex plumbing repair jobs in two bathrooms and Handy Experts made sure that all issues were resolved as quickly as possible. The office was very easy to contact and responsive and open on... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
They called us straight away and gave us a quick appointment with clear communication and cost expectation. They rescheduled once and then second day Len visited us and completed the job in one hour.... Zobacz więcej
Reakcja na opinię
The work was completed to my satisfaction. However, the mains water was not fully turned off so ended up with a large amount of water pouring into my kitchen. Water ended up entering the flat below. N... Zobacz więcej
Reakcja na opinię
Mark and colleague (Jay ? sorry) were professional, hard working and accommodating the entire day, rebuilding a collapsed rainwater drain that was leaking into the house foundations. They just got on... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Złota rączka
- również w kategorii:
- Elektryk
- Hydraulik
- Usługi ciepłownicze
- Usługi drenażu
- Utrzymanie nieruchomości
Napisane przez firmę
HandyExperts provides reliable, hassle-free property maintenance services across London and the surrounding areas. We specialise in everyday repair and maintenance work, including plumbing, electrics, heating, drainage, and general handyman services. Our focus is simple: make it easy for customers to get problems resolved quickly, professionally, and with minimal disruption. Whether it’s a small repair or a more involved job, we aim to deliver a smooth experience from first contact through to completion. We work with experienced, vetted tradespeople and take care of everything behind the scenes, so customers benefit from consistent communication, clear pricing, and dependable service. Our team is always on hand to manage jobs, answer questions, and ensure everything runs as it should. We pride ourselves on being efficient, dependable, and honest in the way we operate. Most of our work comes from repeat customers, landlords, and property managers who value a service they can rely on. All work carried out by HandyExperts is backed by our standard 6-month workmanship guarantee, giving customers added confidence and peace of mind. If you need help with a repair or maintenance issue, we’re here to help.
Dane kontaktowe
Unit 107, 61 Victoria Road, KT6 4JX, London, Zjednoczone Królestwo
- 0330 912 2323
- info@handyexperts.co.uk
- handyexperts.co.uk
4,4
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Pricing increased 3 fold
Quoted pricing increased over three fold from £99 origional quote.
Company ability to organise an appointment was also an issue. First appointment week zero, then they re-arranged for the next week, then contacted 30 minutes before the end of the appointment that it would be the next day 8:30am, the excuse was unbelivable. Next day 12:30pm called and told I was not contactable despite no missed calls.
The actual plumbing was totally fualtless and quick. Customer services were very polite and amicable.
I should have done this myself, easy peasy job. Just too busy fixing other IT+ problems.
8 maja 2024
Opinia niezależna
Odpowiedź od HandyExperts
Dear Joe,
We are sorry that you have chosen to express your dissatisfaction in this way after you were given the opportunity to raise any issues at the time of invoicing, as well as via the customer feedback survey, or indeed when we phoned and asked you directly if you were happy with the service.
The sum of £99 was never presented as a quote, it is the standard cost for anything up to an hour's labour, as stated on the booking call, as well as in the booking confirmation email you were sent. When our plumber attended your property and assessed the work required, it was clear that the job would take more than an hour's labour so he offered you a no obligation fixed price quote which included all labour & materials. You agreed, paid the deposit, and we completed the job.
We welcome all feedback and understand the importance of reviews to people looking for reassurance, but when the reviews are misleading they must be balanced with a measured response.
We wish you well in the future,
The HandyExperts Team
Electric work
I always think it is a difficult situation when you need to get trades in to sort out problems but Handy Expert were very good when contacting myself to discuss the job to take place and everything was done correctly.
I have now booked them to come back and sort out some other electrical work.
Thanks
1 maja 2024
Odpowiedź od HandyExperts
Hi Tracey,
Superb! We really appreciate receiving feedback like this. Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Polite, rapid response, efficient
Everyone I spoke to at this company was very polite and helpful.
The electrician was knowledgeable and fixed my problem very efficiently.
Very rapid response, will definitely hire again in future.
Thank you.
30 kwietnia 2024
Odpowiedź od HandyExperts
Hi Ninjor,
Thanks for taking the time to leave a review. It’s great to receive feedback like this. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Mystery water leak
Punctual arrival; very approachable manner; located source of problem and resolved it quickly and cleanly. Overall, a very satisfactory experience.
26 kwietnia 2024
Odpowiedź od HandyExperts
HI Peter,
Thanks for the review! That’s what we like to hear!! Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Prompt follow up
Prompt follow up. Good Communication & Attention to address my concern.
24 kwietnia 2024
Odpowiedź od HandyExperts
Hi Ashok,
Thanks for taking the time to leave a review. It’s great to receive feedback. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Extortionate electrical charges.
In instructing this Company to provide an EIC, I was informed that substantial extra works were required to make the system compliant, to which I agreed.It was not until later that I found I’d been charged 10 times the normal amount for several standard items eg a simple light switch, costing £10, ex-labour, was charged at £225!
This was the last of many problems with this company, which they always deny. Go elsewhere.
24 listopada 2023
Opinia niezależna
Odpowiedź od HandyExperts
Hi Leslie,
We are sorry if any part of the quoted work was difficult to understand, but the section you refer to here was worded "Item 12: To remove the faulty light switch and supply and install a light switch. Price £225 + VAT". If this was not clear enough in its inclusion of labour costs then we can only apologise, and wish you all the best in the future.
Kind regards,
The HandyExperts Team
Unstable Toilet Seat
Unstable Toilet Seat. Contacted Wednesday afternoon, good email booking correspondence. Handyexpert then arrived next morning. Provided 45 minutes notice of arrival. Turned up and rectified the toilet seat in 30 minutes, back to good condition. Able to advise on loose tiling above toilet. Very good result, would use them again if needed.
18 kwietnia 2024
Odpowiedź od HandyExperts
Hi David,
Thanks for the review! That’s what we like to hear!! We can’t wait to tell the team about this. Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Doing and completing required work very…
Doing and completing required work very well snd immediately
16 kwietnia 2024
Odpowiedź od HandyExperts
Hi Stephen,
That's great to hear, thank you for taking the time to leave us this review. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
The cost of the light fitting
12 kwietnia 2024
Odpowiedź od HandyExperts
Hi Stephen,
In following this up I understood that you and Richard discussed the cost of the light fitting and that a mutually agreed discount was applied before the invoice was issued? If you are unsatisfied please contact us directly so that we may put things right for you.
Thanks for your valued custom.
The HandyExperts Team
Odpowiedź od HandyExperts
Hi Paul,
Thanks for the review! That’s what we like to hear!!
Thanks for your valued custom.
The HandyExperts Team
Ryan did a wonderful job
Ryan did a wonderful job . Came in on time and explained what options we have in order to resolve the issue Once a decision was made he got on the job and fixed it ! Thanks Ryan and Handyexperts 👍
9 kwietnia 2024
Odpowiedź od HandyExperts
Hi Rima,
That's a wonderful review, thank you. We can’t wait to tell the team about this. Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Excellent service
Excellent service, friendly and efficient. Did a good job. Thanks
11 kwietnia 2024
Opinia niezależna
Odpowiedź od HandyExperts
Hi Stephen,
Thanks for taking the time to leave a review. It’s great to receive feedback. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
On time as expected and very helpful…
On time as expected and very helpful phone receptionist
8 kwietnia 2024
Odpowiedź od HandyExperts
Hi Frank,
That's great to hear, thank you for the review!
Thanks for your valued custom.
The HandyExperts Team
Excellent customer service and workmanship
Very prompt response from this company. I got an electrician at the time I asked for and he was very courteous and helpful and solved my problem efficiently. I would definitely use this company again and recommend them to others.
5 kwietnia 2024
Odpowiedź od HandyExperts
Hi Michael,
Thanks for taking the time to leave a review, this sort of feedback is what we like to hear! We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
I have already told you on the…
I have already told you on the telephone that I was very pleased with your service, the carpenter and his manner.
Please stop pestering me - this does your reputation no good at all.
Cannell Benomen
28 marca 2024
Odpowiedź od HandyExperts
Hi Cannell,
Please accept our apologies for the automated review requests and any irritation they have caused you. Thank you for maintaining your high regard for the service received however.
Thanks for your valued custom.
The HandyExperts Team
Timely professional advice
Timely professional advice. Friendly people answering the phone. I don't have a clue about home repairs and the phone team didn't get bored or annoyed with my questions and lack of knowledge. Just gave suitable advice. The handyman was professional as well and not intimidating. Which is great when you have to rely on their expertise. Thank you.
26 marca 2024
Odpowiedź od HandyExperts
Hi Shahida,
That really is wonderful to hear, we're very glad you had such a great experience. We can’t wait to tell the team about this. Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Electrician
John, our electrician was brilliant. Took the time to explain everything to me. Installed our towel rail very professionally. Ensured it was working as we wanted it before he left. Highly recommend.
28 marca 2024
Opinia niezależna
Odpowiedź od HandyExperts
Hi Mila,
Thanks for taking the time to leave a review. It’s great to receive feedback. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Great company
Great company, super communication & professional. Electrician John was fantastic & kept in touch & explained all the work he was doing. Highly recommend.
22 marca 2024
Odpowiedź od HandyExperts
Hi Katie,
Awesome! We really appreciate receiving feedback like this. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Plummer did a good job.
15 marca 2024
Odpowiedź od HandyExperts
Hi Philippa,
Thanks for the review! That’s what we like to hear!! The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
Excellent port of call
Very pleased with Handy Experts from the delightful team fielding enquiries at the point of contact, through to the tradesman who carries out the arranged work.
Communication is clear and up to date and I'm really pleased to have found this Service provider for so many jobs that may need doing around the house.
16 marca 2024
Odpowiedź od HandyExperts
Hi Mark,
Thank you, thank you, thank you! What an awesome review. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.