It no longer produces steam after about 6 months of twice daily use. It has been inconsistent in steam production, sometimes working as advertised, but more often failing to deliver steam to both eyes... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Not recommended. Customer service is terrible. Product information is insufficient prior to purchase. When we found out that the lasers used by the system could be dangerous, we were told we couldn’t... Zobacz więcej
Reakcja na opinię
I recently bought this cervical traction device, and it's fantastic! The customer service was excellent, answering all my questions. Shipping was super fast, arriving in just a few days. The product q... Zobacz więcej
Great product. Great for night treatments without disturbing anyone around with loud noises. Easy to clean. Product came with good procedures to follow and they are easy to read. What helpful product... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Here at Halipax, we aim to create a healthy lifestyle that assists every individual to de-stress, relax, unwind and streamline a pain-free life and at the same time feel and look amazing. The core values that we’ve built and operate are by letting us empower our staff to deliver the best at-home recovery and care device solutions and enable them to improve the quality of life for every individual.
Dane kontaktowe
5824 Indian Terrace Dr, 93063, Simi Valley, Stany Zjednoczone
- admin@halipax.com
- halipax.com
2,9
Średnia
285 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Devise didn't work for what I needed it…
Devise didn't work for what I needed it for, when I went to return, I couldn't.
17 sierpnia 2022
Odpowiedź od halipax.com
We apologize for any inconvenience you've experienced with our product. Your feedback holds significant value for us, as customer satisfaction is one of our top priorities.
Upon reviewing our records, it appears that your inquiry to return the product was made outside of the designated return timeframe. We understand that timing can be critical when seeking a return, and we regret any frustration this may have caused.
While we may not be able to process the return beyond the specified timeframe, we still want to ensure your satisfaction. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer support team.
Not a reliable product
It no longer produces steam after about 6 months of twice daily use. It has been inconsistent in steam production, sometimes working as advertised, but more often failing to deliver steam to both eyes at the same time. At best, it is for occasional use, not therapeutic relief of dry eye disease.
17 lipca 2023
Odpowiedź od halipax.com
We deeply regret any inconvenience you may have encountered with our product. Your feedback is highly valuable to us, as ensuring customer satisfaction remains our utmost concern.
In the event of a malfunction, we would like to remind you that our product comes with a 1-year replacement warranty. If you believe your product is experiencing issues, we encourage you to reach out to us and provide a video demonstrating the problem. As part of your warranty coverage, we will be more than happy to send you a new replacement promptly.
Your satisfaction is of the utmost importance to us, and we are dedicated to resolving any concerns you may have. Please don't hesitate to contact our customer support team, and we'll be ready to assist you.
The product was not for I bought for
I bought the watch as advised for my mom.I wrote them e mail if it will work for copd they said YES. After those months it didn't change the situation. That's when I wrote again guess what the copd was not on their list. Don't trust any thing they say.it might work for BP and Diabetes but not for everything.What a waste of my money. Thank you for nothing.
11 lipca 2023
Odpowiedź od halipax.com
Thank you for your feedback.. However, we would appreciated your review based on facts. Here is our email correspondences clearly proves that we never confirmed the watch works for COPD.
YOUR QUESTION:
Sent: Monday, July 10, 2023 4:32 AM
You didn't respond to my e mail. I asked is this watch also working for COPD
OUR RESPONSE:
Sent: Mon 7/10/2023 9:49 AM
Hi,
Thank you for your inquiry. The watch is mainly used for blood-related symptoms only. It is widely used for Sinus, ears, and throat too using probes.
Neck feels AWESOME!
I've quite a bit of neck pain over the years from my time in the Army. I use to get injections, pop my neck, and take pain meds, but that was temporary. The Neck Care device is a game changer, and boy it has made a difference!
14 czerwca 2023
Odpowiedź od halipax.com
Thank you so much for sharing your experience with Hypertrax Neck Care device! We're delighted to hear that it has been a game-changer for you and has made a significant difference in managing your neck pain.
It's heartwarming to know that our product has provided you with relief, especially considering the challenges you've faced over the years. Your satisfaction and well-being are our top priorities, and we are thrilled that our device has positively impacted your life.
If you have any more feedback, questions, or need further assistance, please don't hesitate to reach out to us. We're here to support you on your journey to better neck health.
Product was what I hoped for
1 lutego 2023
Odpowiedź od halipax.com
Thank you for your positive product review! We greatly appreciate your kind words and are thrilled to hear that you are satisfied with your purchase.
If you have any further questions or need assistance, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future.
Hard to use
No helpful instructions and customer service said they don't take returns after purchase. It doesn't work as the video suggests either.
1 kwietnia 2023
Odpowiedź od halipax.com
Thank you for your feedback. We want to clarify that as per our records, we authorized and emailed you the return instructions on 3/14/2023 as requested. However, we have not yet received the product back from you. We would greatly appreciate your honest review based on facts regarding your experience with our product.
Great product!
The product is excellent, reduces pain and discomfort. The delivery was very quick.
18 maja 2023
Odpowiedź od halipax.com
Thank you for your positive product review! We're thrilled to hear that you had a great experience with our product.
Your satisfaction is our utmost priority, and we appreciate your support.
Odpowiedź od halipax.com
Thank you so much for your positive product review! We're thrilled to hear that you had a great experience with our product.
Your feedback is truly appreciated, and we're glad to know that our product has met your expectations.
If you have any further questions or need any assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Great product delivered
4 kwietnia 2023
Odpowiedź od halipax.com
Thank you so much for your positive product review! We're thrilled to hear that you had a great experience with our product.
Delivery was timely
Delivery was timely. Item received in expected condition. I use this device regularly to relieve numbness and pain i experience in my arms due to a compressed disk. I use this now instead of going to the chiropractor for cervical traction and it works very well for me.
16 lipca 2023
Odpowiedź od halipax.com
Thank you very much for your positive product review! We're thrilled to hear that you had a great experience with our product.
Your feedback is truly appreciated, and we're glad to know that our product has met your expectations.
If you have any further questions or need any assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Service was great from the beginning…
Service was great from the beginning till the end. Really, thank you so much for all you have done for the recovery of my mom.
15 lipca 2023
Odpowiedź od halipax.com
Thank you so much for taking the time to write such a positive review of our product! We are thrilled to hear that you had a great experience and that our product met your expectations. Your kind words and feedback mean a lot to us and serve as a great motivation for our team.
It doesn't work correctly
It doesn't work correctly. The first extension doesn't extend and the electrodes on the unit doesn't always work on the neck. They are intermittent. I do not have a way to contact the company to have the nit replaced.
5 kwietnia 2023
I genuinely enjoy the relaxation and…
I genuinely enjoy the relaxation and relief these tools provide. Thank you for providing great gear!
16 lipca 2023
Odpowiedź od halipax.com
Thank you so much for sharing your experience with us! We're incredibly grateful to have been able to make a positive impact on your well-being.
Great products any so effective
28 lutego 2023
Odpowiedź od halipax.com
Thank you very much for your feedback. At Halipax, customer satisfaction is our ultimate goal, and we're thrilled that our product has met your expectations. We remain committed to delivering exceptional experiences to all our valued customers.
Amazing product.
16 lipca 2023
Odpowiedź od halipax.com
Your feedback means the world to us! We truly appreciate you taking the time to share your experience. It brings us immense joy to know that we've made a positive impact on your well-being.
My order was shipped about as year ago
My order was shipped about as year ago. Why are you asking me now? My order took a long time to arrive. Shipped from China? A small neck brace? Then got stuck at UPS because it lacked some kind of import/export documentation. I had to work with your customer service to get that. Customer service was very good, by the way. Due to the lack of paperwork, UPS charged me for every day it was held. Cost me about $125 which is more than the neck brace cost.
16 lipca 2023
Odpowiedź od halipax.com
We greatly appreciate you taking the time to share your experience with us!
a scam
a scam, if you don't want to have cervical pain and waste your money, don't buy it! It is one of the worst investments of my life... they should prohibit selling devices that supposedly help you feel better when it is the other way around... health is something too serious to play like that
15 lipca 2023
Odpowiedź od halipax.com
We apologize for any negative experience you've had with our product. Your feedback is important to us, and we take customer concerns seriously.
We're sorry that the product did not meet your expectations and that you experienced cervical pain. Our aim is always to provide products that genuinely benefit our customers' health and well-being.
Please note, Halipax has never involved in any scam actovities in any shape or form and If you haven't already, we recommend reaching out to our customer support team so we can better understand the issues you faced and find a suitable solution.
Very good service
30 czerwca 2023
Odpowiedź od halipax.com
Thank you so much for sharing your experience with us! We're incredibly grateful to have been able to make a positive impact on your well-being.
Reliable and Professional.
I have bought two products from them and they prompt and very professional. Products were delivered without any delay and in good condition.
21 kwietnia 2023
Odpowiedź od halipax.com
Thank you for sharing your positive experience with us! We truly appreciate your kind feedback and are thrilled to know that you're satisfied with both our products and service.
Customer satisfaction is our top priority, and we strive to provide prompt and professional service to all our valued customers. It's delightful to hear that your orders were delivered on time and in excellent condition.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.