Groceries Asda Recenzje 2412

Do not order from Asda online. I ordered online and my son took delivery. 5 items in the order were replaced. I contacted customer service to request a refund/replacement as the beer delivered would not be used. They said NO, outrageous - they deliver the wrong thing, the replacement is not wanted instead of an apology they say no refund/ replacement. Then say if I make another order there will be no charge to take the wrong order back. Rubbish service.

I purchased a packet of asda ginger biscuits and when i was half way through the packet I found a large dead spider embedded in a biscuits. I contacted customer service and explained everything and sent pictures, I then got an email asking for the same information that was sent, so either no one read my email correctly or it was delay tactics. I replied to the email with the details again and then was contacted again asking for details! I eventually got a reply(4week later)which then asked me to post the items back by recorded delivery. Which i replied that i was not happy about as it was time/money that could be better spent at xmas. still waiting on any reply

Increasingly disappointing, never know if an order is going to arrive - or be cancelled by Asda when it’s 100% their error. 3 x of late I’ve had dreadful delivery experiences, 2 where the orders never turned up, and one tried to deliver whilst I was out at 9.30am, when my slot was for 5pm, needless to save, Asda cancelled and didn’t even attempt re-delivery. I’ve been on online customer for many years, and have a recurring slot since pre-covid times. Moreover I’m pretty sick and tired of getting items with 1 day freshness dates on, especially when I have say 3 or 4 lots of veg all with tomorrows date. I’m seriously tempted to cancel my delivery pass and spend my money where it’s appreciated.

Asda extra special mince pies are 🤢.Pastry is not light and buttery its dense not pleasant .Mincemeat overly sweet.Wouldn’t recommend.

Driver could not find our house to deliver our groceries ??? - but we have been having weekly deliveries for 6 years - I rang customer service call centre in India or wherever , they said it would be delivered that afternoon - tracking app said "soon" - did not arrive all day - again spoke to customer non service [ a better description ] they just said you will have to reorder - no compensation offered . The new website is terrible - confusing and not user friendly at all . we have been Asda customers for many years , but are now considering changing supermarkets ..... but are they all as bad ? It seems to be the way of the world these days .

Ive been shopping with asda for years and received mu home delivery. And two packs of waters missing which adds up to around 9 pounds, I've told them about and they refuse to refund my money. It's disgusting as I've shopped with them for over 20 years. Never again will i shop with asda

Sweet potatoes turned to mush within 1 day of purchase from the Peterlee store several bags brought at different times within the last two weeks mushy sludge within a day of purchase.

Disappointed by every delivery. Always something missing or bad quality. I’ve asked for a refund so many times now …that I get rejected and have to take item to store!

On-line Groceries generally ok but frustrating. Lots of substitutes and Website has been flawed with problems for a couple of years now. Lack of investment is showing. It says you can amend an order until 11pm the day before but in my experience they mean 6pm the day before! Search engine needs work. Most of my deliveries have arrived on time.

Excellent products and an excellent delivery, done by a very polite and hardworking gentleman. I am very grateful. Thank you. I, heartily, recommend buying the groceries from and deliveries by ASDA.

Absolute joke of a delivery service. Frequently don't turn up. Charge for a delivery slot but don't keep to it. Website almost impossible to use. How on earth do asda expect to keep customers when they provide such a dreadful service?

I’ve been very happy with my online grocery deliveries. All the staff have been friendly and helpful!
Rex, who delivered to me in Hedge End today, was especially great.
Overall, it’s been a very positive experience.

It would be nice to see more people share their good experiences too, rather than only posting negative reviews!

Unfortunately I have had the misfortune to use this poor excuse for a home shopping app
Compared to Tesco, Sainsbury and Morrison this app is pathetic useless
I'm sick of having to call Asda "customer service"just to get an order

This is not the first time for a bad experience with asda Thornaby.. I ordered my shopping online for delivery and it has failed to turn up!! I am more than disgusted. I phoned the helpline and they could not get intouch with the Store!!
They wonder why the company is going down in the ratings!!!

What a miserable experience! I've just used the Asda website for the last time. Like thousands of other poor customers, I have spent hours compiling a shopping order only for the website checkout to crash. Again. "We can't take payment right now". This has happened to me dozens of times. Inflated prices, poor products, shoddy website. Well, you can keep it Asda. This customer has had enough. My delivery pass is cancelled. My account is cancelled. Like thousands of others, I've had enough. Bye bye.

Last 5 weeks your app is not working, website is also down, maybe it’s time to do something about it???

Asda crewe - 4 items missing from delivery. Went online and asked for a refund and it's rejected. Phoned customer service and it's Asda "policy" to automatically reject every refund request. The customer has to wait 24 hours to request again??
Asked customer service to contact the store to organise delivery of the missing items, was told they would come back later that night. No delivery came.
On last months shopping, delivery didn't add up to the figure they were showing on the delivery receipt. Only noticed because it's a shared shop so the bill gets split.
How many more customers are Asda overcharging who don't add up their bill?!

Tonight, Asda Crewe delivered most of our groceries, but not all of them. So we phoned our local store, the call went through to a call centre in India, the guy on the phone instantly replied that he would get the missing items to us within an hour. Now that was an amazing promise as he hadn't taken our name or address or any details of the order. Eventually he accidentally left us connected whilst he spoke to someone in Crewe, it was clear that whoever he was talking to couldn't care less and refused to take the call himself. Finally the call centre guy, again promised to get the order to us within an hour. So Asda, your not only incompetent as a company, but worse still, you employ a bunch of liars who prefer to lie to customers instead of sorting problems out, I call that downright disgusting. To make this appalling service worse, they have refused to refund the money we have spent on the items that were not delivered.

Going back to Tesco as when you do a order online 2 hours or 3 maybe you can’t add to your delivery if you have forgot something they no they have a fault but don’t know when it’s going to be fixed it’s been months so there you go lost another customer

I contacted Asda over 2 months ago now to lodge a formal complaint because they advertised products with free delivery but when i put those products in my basket they then tried to charge me for delivery. That is simply dishonest and misleading advertising. They continue to kick my complaint down the road without resolution and say that they have escalated my complaint but fail to give details of timescale for their final response despite that being requested. In short they do not really care about their customers and seem very happy to delay and prevaricate as long as possible in the hope that i will just give up and go away. I am preparing a full report to the Advertising Standards Authority (ASA) because dishonest and misleading advertising to induce customers to buy is simply not an acceptable and lawful practice. If you have had the same experience you should also make a formal report to ASA in order to stamp out this inappropriate marketing practice.