Groceries Asda Recenzje 2411

Always have more than one unavailable or substitute, a few times order has been over 30 mins late or not even turned up. Not good when you have children and waiting for before tea time food shop! Awful service

I daughter inlaw picked up a birthday cake from asda for me to have for my partners surprise as I am disabled and could not get out, whilst she was showing a video call what cakes was there, alot of the boxs was damage but the one she picked looked ok (Jazzies celebrations cake which I must add cost (£14.98) when the cake was taken out the box for my partner party we noticed it did not look right, it was leaning to one side we had not took the plastic of yet, at the bottom of the cake it look like it had caved in, there was a crack through it and looked like it was missing chunks but just iced over.
How these cakes not checked before putting out let alone be sold at full price, when we tried to complain we were told there wasn't nothing they could do as we had opened it to use it and to complain to customer services..

My visit to ASDA Stevenage today has been the straw that broke the camel’s back.
Prices that are charged at the checkout are commonly higher than those listed on the shelves.
Today ASDA wanted to overcharge me by £1.00 on a bag of frozen chicken breast fillets and overcharged me £3.80 on a tube of O’Keefe’s Hand cream.
The cream was on offer at £5.18 and I got the last on the empty shelf.
When quizzed about the overcharge at the customer service desk, the gentleman checked ‘the system’ and said the hand cream was charged at the correct price, he was not aware of the offer. Of course that is assuming he knew of every offer in the store. He did not offer to check the shelf advertised price or ask anyone else to do so.
Also at the back end of last year, on 5 consecutive weeks, I was overcharged on Young’s frozen battered cod fillets. Being labeled £4.18 and overcharged at £6.98.
Keeping all this in mind, how much overcharging went unnoticed.
Multiply all of ASDA’s overcharges and yes, they can afford Roll Backs.
Watch what you are paying at ASDA people.

Shocking my online order has gone missing took me ages to get through to customer services very unhelpful ignorant staff I shan't ever shop with asda again

I made an on line grocery shop to be delivered the time came and went and still no shopping delivered after numerous phone calls I eventually got my shopping .This is the second time this has happened and for such a large company the service is disgusting and will never shop at asda again

Suggested to ceo for random drug and alcohol tests to be carried out for staff at ashington Northumberland.

Slow to load up screen. Not had a delivery since lockdown without a unavailable or substitute item. Short use by dates. Still trying to load up while I am doing this review. I'm done, time to go to a reliable supermarket.

Been having weekly asda orders since lock down .been ok up to earlier this year when they did something different with website been useless since then.i couldn't fault their drivers they were all friendly and helpful. Can't order now .get my order elsewhere now better altogether. Their loss coz it was mostly weekly.

I had a deeply distressing experience at Marina Village ASDA store. Staff acted in an aggressive and disproportionate manner. I was shouted at by staff, despite no other customers being treated in this way, and was then forcibly removed from the premises, publicly humiliated, and had my personal property damaged.

I believe I was treated less favourably than other customers and unlawfully targeted on the basis of a protected characteristic. This experience was degrading and unacceptable. I am now pursuing the matter through formal and legal channels.

I will never shop at asda again, i placed my xmas order 4 days prior to having it delivered and when it came stupid replacments had been added, as i said it was a xmas day order and half of it was unavailable but when i ordered it was all available, so thx asda my xmas dinner is incomplete. I sent atleast 7 items back that were replacments that i could not use or didnt like. You just lost a customer.

I cannot remember the exact date. But I do know that I reported this complaint before our holiday at the beginning of October. I have sent at least 6 emails, and still I have had no reply. It was about 2 bottles of red wine. I mentioned how watery they both were. Asda seem to have lost their touch where customer service is concerned! We spend a lot of monies with them, and yet they do not value your service!

Asda getting ridiculous on the price and the product's are just getting smaller and smaller every year I cant shop there anymore what a joke it's become

They are absolutely ridiculous and have zero shame. I CONSTANTLY get delivered food to me that's expired 3 days later or the next day. I am never off the phone to their customer support who each time promises me it wont happen again and its going to stop because its being escalated to their specialist team. This has been going on for over a year and a half. Its every shop i get between 10 to 20 items has to be used within a day or 2. Mainly the meats for dinners thats supposed to do my family 7 to 10 days. Dont order food from these clowns online to be delivered. My last few shops of around £250 a time this last month same old story. I order a delivery on the 19th of this month to do me to the end of December. Most of the foods need used by the 25th, 80% of the food needs ate by the 23rd of this month and the rest is dated to the 25th. I've now took my money elsewhere. Dont bother with complaints to customer support they are absolutely useless and most of them just about speaks English

Terrible Asda website, cannot check out an online shop, this is the third time this has happened on recent online shops. A message to management your website is letting you down and you need to fix the issue asap as you will be losing another customer!

Terrible service. Never use Asda online groceries! They take your money tell you that products are in stock. You arrive and they nonchalantly say they’re out of stock. Promise you a refund ! Refund never arrives. You then have to call a foreign call centre 9 times to get a refund. Refund still never happens. More phone calls and hassle just to not be charged for what they told you was in stock but never was !! Complete shambles! Never going to shop at Asda again ! Used to be a great store but hopeless now !

I went out early to the main Blackpool ASDA for some batteries, but when I got home realised they were the wrong type. I went straight back to the store at 7:30 and stood at the customer services desk for nearly five minutes before an employee told me "Customer Services doesn't open till 8am" -Really? The store is open 24 hours so there should be somebody around to help.
When my local Morrisons Customer Service desk is closed, customers can go to the tobacco kiosk for refunds etc. About time ASDA woke their ideas up.

They used to be good but I don’t know what happened ! I give two stars for the actual delivery drivers.

Recently my food deliveries are not up to standard, especially the meat! Three times in a row now the meat packaging has been broken and chicken juices leaked all over my groceries (and it’s not packaged in separate bags like they used to be to avoid this very same issue!) , food gets delivered with extremely short shelf life at full price , we ate sausages that were in date and yet somehow both of us got food poisoning within hours… they need to check their handling process as I’m sure the meat was not good. Not at all happy and won’t shop here again until they’ve sorted themselves out.

So reading the reviews it seems others have had similar experiences as me. So I ordered for delivery on Monday the 15th of December between 9pm to 10pm.

The updates said the order had been packaged but no update on the out for delivery or delivered.

I have cctv and watched outside my property until just after 10pm. I contacted customer service and an Indian lady said it would arrive but so far the delivery driver is either ill, the car has broken down, they could not find the address or they are running late. She rattled off every excuse but no solution. After 10 minutes of excuses she puts me through to the clacton on sea superstore.

Someone answers and I ask where my delivery is. They could not answer and I had to wait for them to get someone else. The person picks up and says the delivery driver was there but no one came to the door. LIES. I have cctv and no such thing happened. I was told no one was able to deliver and he cannot help me. I was told to contact management the next day and when I said why was i not texted, phoned or emailed about this there were more excuses again but no apology. He said there was nothing he could do . I would have come out if I was notified. I said how would you feel if this happened to you and then no answer and instead of replying, he puts the phone down on me.

I end up calling the next morning and there is an Indian lady who answers with a thick accent who I can barely understand. Once again she says I will get my money back but I will have to wait up to 5 days and when I asked for a manager she told me to come back after the refund. No apology. No help. None of the staff seem to care and everytime I order I get nothing but substitutes that are useless to me.

So far I have received nothing and no updates. I have to wonder if they are trying to lose custom with their lack of customer service or organisation.

They never informed me they could not find my address and when I looked on a friends cctv of the road, it turns out the driver turned up at the end of my road out of sight of my cameras. The time they arrived was 8:40pm and left at 8:50pm. The driver arrived 20 minutes before and left before my booking time. It is one thing to arrive early but no text, no call and no email to let me know. I know they have these things because they text and phone and email when a order is confirmed.

I do not know how this company has lasted so long when they do this to the customer. I know it isn't just me because i have read loads of reviews on here. With customer service like the people at Asda, you do not need any enemies.

Quick update on the situation. Got an email with Wednesday 17th of December in place of the Monday the 15th slot that I just mentioned that never arrived. The slot was between 9pm until 10pm. The update says it has been delivered and I saw this email at 9am!. How can it be delivered when it is Wednesday morning right now and no where near the evening yet!

I phoned customer service and got another Indian lady who I could barely understand yet again. She said it is weird that this update has happened and does not know why it says delivered on Wednesday instead of Monday. It is now Wednesday morning and not the evening. So basically I was lied to yet again as I was told to wait a few days for a refund they never requested.

She has REQUESTED a refund and I have to wait up to 48 hours now to see if it will be approved. What a joke. It is my money and they have not reattempted delivery. Once again they have lied. I am beginning to wonder if Asda at Clacton on Sea make their money out of scamming their customers as they could refuse the refund and say the goods were delivered on Wednesday. What would of happened if I did not phone?

The fact that none of the customer service people at Asda seem to know what they are doing is bothers me because as the days go by it seems they are stalling and will try to refuse my refund. So far though, I cannot seem to trust anyone at this company.

This has been the biggest headache from start to finish and shows any updates on Asda's website are just false. It is nearing the end of the week and so far no updates at all. Why does a refund request take so long to confirm when Iceland can refund pretty much on the same day. I have paid for a service I never received.

Least Iceland attempts re-delivery and messages you and gives a refund straight away....

Even though my refund was approved by Asda, I looked on my bank and they have taken out the £50.00 without my permission. I phoned and got a man name Dinesh who once again I could barely understand. He blamed my bank and then once i said about trading standards he said it was Asdas glitch.

I will never shop with Asda ever again. If you want workers who do not know what they are doing then this place is perfect for you.

The best thing about this experience was the music from being put on hold and that was rubbish too, the only thing Asda was ever consistent on!

Do not order from Asda online. I ordered online and my son took delivery. 5 items in the order were replaced. I contacted customer service to request a refund/replacement as the beer delivered would not be used. They said NO, outrageous - they deliver the wrong thing, the replacement is not wanted instead of an apology they say no refund/ replacement. Then say if I make another order there will be no charge to take the wrong order back. Rubbish service.