This is my third year using Green Elf for my Christmas tree rental and I'm so glad I found them! Great service and communication, easy order/delivery/collection, good quality trees, and I love knowing... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I'm not a festive season fan - and as a gay man pretty hostile to all things Christian - but when you have parents in their 90s and you are the only child you have to do it. I detest the waste and deb... Zobacz więcej
Went as green as possible for the tree this year and left feeling underwhelmed. Paid £125 for a 5ft+ tree, and a further £25 for premium delivery. The tree measurement includes the pot - so our tree... Zobacz więcej
Beautiful healthy tree, lovely scent and in great condition. Delivery was smooth and easy with a very kind and professional delivery man - literally delivering holiday cheer with a smile during a bus... Zobacz więcej
4,7
Doskonała
203 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
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Helpful and went out of their way to…
Helpful and went out of their way to please, both from ordering to delivery of tree. And a beautiful tree. Smells of the forest, fresh, and beautifully symmetrically shaped. Thank you Green Elves!
22 listopada 2024
Opinia niezależna
Cancelled ordered twice with no notification
Ordered a tree to arrives on the 22nd Nov. Cancelled the morning of the delivery, and automatically moved to the 23rd. Received an SMS that I was 3rd in the queue with a tracking link.
Delivery did not arrive in the scheduled timeframe, and nothing on the tracking app.
I had to email to get an update to see what was going on. Was told there was a mess up in the stock :/. Anyway, they get a 2 star instead of a 1 star as there were no problems in getting a refund and decent communication from Ioana over email (despite me having to email them in the first place to see what was going on).However operationally these guys are just unreliable!
23 listopada 2024
Opinia niezależna
Odpowiedź od Green Elf Trees
Vishal,
Thanks for both the feedback and the text conversation we had. We pride ourselves on our customer experience and let you (and ourselves) down on this occasion.
We've put in place a way of dealing with this situation in future (we will have more spare trees available if one is damaged).
Thanks and apologies again,
Matt
Excellent tree delivered with care and…
Excellent tree delivered with care and on time.
15 listopada 2024
Opinia niezależna
The best tree ever!
The best tree ever!! Receiving my tree before xmas was so incredibly effortless and perfect. Great customer service and a great experience!
12 grudnia 2023
Opinia niezależna
2nd year using Green Elf Trees
I ordered my Christmas tree from Green Elf Trees last year and loved the experience, so I’ve just placed my order for this year! Living in central London without a car makes getting a tree a challenge, but their efficient delivery service takes one more thing off my plate during this busy season. Highly recommend!
7 października 2024
Opinia niezależna
First time buying a tree from green elf…
First time buying a tree from green elf last year, went for a cute little pot grown. It was great quality and it’s still alive now in our garden! I’m going to use it again this year! Would definitely recommend them, the delivery was very straight forward too!
1 grudnia 2023
Opinia niezależna
Excellent trees
Excellent trees for the two years we’ve used them, went for a pot grown tree last year which was beautiful!
22 grudnia 2023
Opinia niezależna
Amazing end to end company
Excellent company to deal with. From the easy to use orders page right through to the top notch customer experience. Guided me through my queries and kept me updated on delivery times. Also great on the after care once we were done with the tree, with the responsible tree removal services
9 grudnia 2023
Opinia niezależna
Excellent company
Excellent company, would recommend. We had a pot grown tree as a rental for Christmas 2023. We loved the idea of fostering the tree over the period and that it would be planted afterwards. From start to finish, Green Elf Trees were helpful and responsive.
25 grudnia 2023
Opinia niezależna
Great tree, delivery and pick up
I like that I am supporting a charity and the trees over the years have been very high quality!
11 stycznia 2024
Opinia niezależna
Christmas tree shopping was a breeze
Christmas tree shopping was a breeze! My tree was delivered to me with no fuss and arrived looking really good and well packaged. I will definitely be putting in my order for next Christmas with Green Elf Trees!
11 grudnia 2023
Opinia niezależna
Tree was beautiful! And service was great
Ordering was easy. The tree was beautiful. And collection was simple and very easy to reschedule since we weren't home for our initially scheduled collection day. I'll happily order from Green Elf Trees again!
8 stycznia 2024
Opinia niezależna
UPDATED: Great customer service
The tree didn't arrive on the day promised. It was barely at the minimum height and planted at an angle in the pot. The soil was so tightly packed (clearly grown in the pot) that we couldn't adjust it. The tree wasn't usable and we had to purchase another one.
UPDATE: After complaining to Green Elf their customer service was exemplary and they handled and resolved the situation extremely well.
18 grudnia 2023
Opinia niezależna
Can't recommend this service enough
Can't recommend this service enough. Tree was gorgeous, delivery & collection folks were polite and helpful, the head office Green Elf team was responsive when I submitted a query and I got a tree that goes back to be planted again for me or someone else to enjoy next year, what's not to love?
25 grudnia 2023
Opinia niezależna
Great tree
Great tree, lasted well over a month. Super friendly delivery guy. Very easy
2 grudnia 2023
Opinia niezależna
Very straightforward delivery and…
Very straightforward delivery and collection, great quality tree
25 grudnia 2023
Opinia niezależna
Tree not sure exact date but needed to get planted before 8th Dec. 👍
Easy ordering great delivery beautiful tree👍
30 listopada 2023
Opinia niezależna
These elves will bring magic to your home
I rented a Christmas tree in a pot with these fantastic elves! Quick delivery and what’s more important is a very convenient service of collecting trees after new year. Next time I hope to get the same tree, but it should be bigger right?!
Oh and the tree was so beautiful - made my holiday season so much better!
19 grudnia 2023
Opinia niezależna
Great delivery service and proper…
Great delivery service and proper natural trees, I went for the rental of a potted tree so it can be used again
4 grudnia 2023
Opinia niezależna
The best shaped Fraser tree
The best shaped Fraser tree we have ever had. Reliable and on time delivery. Good customer communication. Great eco credentials. Will definitely order from them next year
19 grudnia 2023
Opinia niezależna
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