Great Balls Of Flour Recenzje 

Odpowiedź od Great Balls Of Flour

14 sie 2026

Hi Ann

Thank you so much for the brilliant review! "Amaze Balls of Flour" has put a big smile on the whole team's face today 😁

We set out from day one to make proper, clean sourdough with zero additives, so hearing that it hits the brief completely means everything to us. We feed "Bubbles almost every day" so a lot of care goes into it, which it repays us with delicious gut friendly flavour.

Courier hiccups do occasionally happen, but we believe great customer service is defined by how quickly and properly you step up to sort things out.

Don't worry about nailing the technique on day one—working with live sourdough takes a couple of bakes to get the feel for it, but the flavour is always worth it!

Thanks for baking with us, and we look forward to supplying your next pizza night🍕

Kind regards,

Team GBOF

Odpowiedź od Great Balls Of Flour

14 sie 2026

Hey Paul

Thank you so much for the 5-star review!

"Spot on" is exactly what we love to hear. Our sourdough mother, "Bubbles", is fed practically every single day to ensure the culture stays active, happy, and delivers that authentic sourdough flavour and crust every single time.

Thanks for choosing to bake with us, and enjoy your next pizza session!

Kind regards,

Team GBOF

Odpowiedź od Great Balls Of Flour

20 sie 2026

Hey Tony

Thank you for your feedback. We are sorry to hear your bake didn't go to plan, but excessive elasticity is a classic sign of the dough needing more time to rest.

When dough is overly elastic and fights back while stretching, it means the gluten network is still tight and hasn't had sufficient time to relax fully at room temperature. Depending on your kitchen's ambient temperature, live dough often needs an extra 20–30 minutes out on the counter before shaping. Once that gluten completely relaxes, the dough becomes soft, pliable, and stretches effortlessly without pulling back.

Regarding our tomato base, we keep our sauce recipe true to traditional Neapolitan style: pure, premium tomatoes with just a touch of sea salt and zero added sugar, preservatives, or heavy herbs. It is intentionally clean and fresh so the natural sweetness of the tomatoes and the richness of your toppings shine through, though we appreciate that taste in pizza sauce is always a matter of personal preference.

We stand by the quality of our clean ingredients and slow-ferment process, and giving the dough that extra rest at room temperature makes all the difference to the stretch and final bake.

Kind regards,

Team GBOF

Odpowiedź od Great Balls Of Flour

14 sie 2026

Hey Ursula

Thank you so much for the 5-star review!

We love hearing that the Neapolitan dough balls hit the mark for you on both taste and ease of use, and that the whole process from ordering to delivery was smooth.

Thanks for baking with us, and we look forward to packing your next order 😁🍕

Kind regards,

Team GBOF

Odpowiedź od Great Balls Of Flour

27 lip 2026

Hey Ed

Firstly, sincere apologies for the issues with the delivery. We do try everything to ensure deliveries arrive as our customers expect them, and very occasionally damage can occur, and it sounds like a heavy box in the back of the van tumbled over onto your box.

We advise customers not to contact DPD as they will only refer you back to us.

Regarding the refund and the e-gift card. We have looked into your order and can see that it qualified for a gift card; one was included in the basket, but we can't see that one was sent to you.

However, in a strange turn of events it looks as though the support agent has actually refunded you for the gift not - not charged you - so you in fact got a refund for not only the damaged items but also a £5 gift card that cost you £0!

We hope this clarifies the issue.

Best regards

Team GBOF

Odpowiedź od Great Balls Of Flour

27 lip 2026

Hi Aneta,

We are genuinely sorry to hear that you had a frustrating experience with your order, and we understand why opening a box expecting frozen dough can catch you off guard if you aren't expecting it.

We do try to make it as clear as possible across our website, our included user guides, and on our packaging itself that our live dough balls are meant to arrive defrosted. So long as the internal temperature of the dough balls is below 20ºC on receipt, they will be completely safe and yield fantastic results—our packaging is specifically designed to keep them chilled even during the current warm weather we are having.

Because it is a fresh, live product, arriving defrosted is completely normal and means the dough is active and ready to work with. It can easily be popped into the fridge or refrozen until you're ready to bake.

Our dough is high hydration, which behaves very differently from pre-packaged supermarket options and can feel a bit daunting or sticky if it’s your first time handling it. However, it is far from impossible to use. If you take a moment to look at the step-by-step guide in your box or watch one of our short video tutorials online, you'll see how a light dusting of flour and some prep dust make it simple to handle and shape into brilliant pizza.

We stand by the quality of our dough, and we would love for you to give the guide a quick look so you can get the fantastic results the dough is crafted to deliver.

Best regards,

Team GBOF

Odpowiedź od Great Balls Of Flour

22 lip 2026

Hi Marta,

We are sorry to hear about your experience, but we do need to set the record straight on the timeline and how we handle live, perishable orders.

You placed your order on Friday before midday, selecting standard delivery. As stated on our website, we always endeavour to ship orders placed before noon as quickly as possible—often resulting in next-day delivery—because we know our customers want their dough fresh and fast. You were sent a dispatch confirmation on Friday, followed by tracking updates directly from DPD throughout its journey, including a 1-hour delivery window notification.

When perishable goods are shipped, it is the customer's responsibility to be available to receive the package or arrange for someone to store it appropriately upon arrival. The Consumer Rights Act exceptions for perishable items exist for this exact reason: Perishable food products shouldn't be left outside on a doorstep over a weekend, as it could lead to over-fermenting and spoiling of the products inside.

Because the parcel was delivered on time, to the correct address, and wasn't stolen, our fulfilment process was completed successfully. Despite this being outside of our control, our team did not refuse to help—as a genuine gesture of goodwill, we offered a 50% discount on a replacement order, which was declined.

We take great pride in shipping fresh products safely across the country every day, but we cannot absorb the cost when tracking notifications are missed and live items are left unattended for two full days during a heatwave because a customer went on holiday for the weekend.

Best regards,

Team GBOF

Odpowiedź od Great Balls Of Flour

20 lip 2026

Hi Mark

We are genuinely sorry to hear about your experience, especially with a house full of hungry guests—there is nothing more frustrating than food prep not going to plan when you have people to feed!

Stretching live, highly hydrated sourdough can definitely be tricky if you aren't used to it, and it sounds like the dough gluten may have been re-worked or tightened up (for instance, if the dough was re-balled just before stretching). When live dough is re-balled, the gluten structure tightens up completely, making it spring back like rubber and feel impossible to stretch until it has had a few hours to rest and relax again.

We put a huge amount of effort into our step-by-step video guides and stretching tips on our website to help customers get the absolute best out of our dough, precisely because live dough behaves so differently from supermarket dough.

We would love the chance to help you get this right so you don't have to resort to cabbage soup! Please reach out to our customer support team directly with your order number—we’d be more than happy to send over some top tips (or talk you through the technique) and get this sorted for you.

Best regards,

Team GBOF