Not a very good/intuitive website. Good wine but frustration with ordering and time it takes to fulfill order is way too long. 2nd time out of 3 with delay in order and shipping. I submitted this o... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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The customer service is absolutely stellar! They answered my email within literally five minutes and they refunded the UPS charge since I wasn’t home and had to work that day that it was delivered.
Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She rea... Zobacz więcej
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could eve... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Dane kontaktowe
Stany Zjednoczone
- help@gratsi.com
- gratsi.com
4,3
Doskonała
453 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 33% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Joymela responded not only extremely…
Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She realized that the order confirms state an adult over 21 must sign, but already let me know that no signature will be needed before I had to ask. (It's glassware! Not wine!) So far, I am super pleased with everything about Gratsi.
3 czerwca 2026
Opinia niezależna
Eunice Rocks and so does your wine!
Eunice went above and beyond to accommodate our being on vacation to be sure that we got our wine order before leaving and that we not have another order land here until after we get home.
28 maja 2026
Opinia niezależna
I love how you respond right away and…
I love how you respond right away and take care of the problem, you guys are the best and so glad I’m enjoying your wine. Recently I was told my sugar levels were getting up there so I found a solution at least with my wine.
29 maja 2026
Opinia niezależna
The service from Gratsi is exceptional!
The service from Gratsi is exceptional! Jheelyn was the latest representative that assisted me and I felt warmth come through the email. Wonderful wine and wonderful people! Thank you! 🙏🏽
28 maja 2026
Opinia niezależna
I love Gratsi wine
I love Gratsi wine! And their customer service is amazing! You will not be disappointed. I highly recommend you trying it out if you haven't already.
Michele
28 maja 2026
Opinia niezależna
I ordered the trial pack to check it…
I ordered the trial pack to check it out and after the purchase I opted to get the box of wine as well. When my order arrived, I only received the trial pack thinking the box would show up soon. After a few days, I reached out to the company and they found the error and in a couple days the box was sent out. I’m LOVING all the wines and especially being able to have a glass of wine with dinner without worrying about the bottle going bad. Love the boxed wine!
21 maja 2026
Opinia niezależna
I spent 175.00 and received Minnie size…
I spent 175.00 and received Minnie size boxes and bottles, unacceptable...
15 maja 2026
Opinia niezależna
Great wine and service!
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could ever get better than this..,,and the most important thing, their wine is as great as their service! I am one happy customer!!
24 maja 2026
Opinia niezależna
The quick response to my email and…
The quick response to my email and correcting someone else’s mistake (UPS)
23 kwietnia 2026
Opinia niezależna
Great customer service
I had an issue with being charged a small fee for having the delivery forwarded to my local UPS store because I didn't know if I would be home to sign for the order. I contacted them and received a response within 24 hours. They refunded the money without question and were very kind about it.
20 maja 2026
Opinia niezależna
I received a quick response to my…
I received a quick response to my concern followed by solutions I could consider to resolve the delivery issue. Everything was handled quickly and professionally. While at first I was concerned the process was very convoluted and inconvenient, the solution was quickly resolved by Gratsi and I look forward to receiving my first order!
22 maja 2026
Opinia niezależna
Great customer service!
20 maja 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
Thank you for the 5 stars and for the sweet shoutout! We love hearing that our team helped make your experience a great one. We’re big believers that amazing wine and amazing customer care should always go hand in hand. Thanks for being part of the Gratsi family, we’re so happy to have you here! 🍷✨
Delivery was great and wine also
Delivery was great and wine also. And customer service.
Thanks for good service and wine
Lari
19 maja 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
Thank you so much for the 5 stars and for sharing the love, Lari! We’re thrilled to hear the delivery, wine, and customer service all hit the mark. Nothing makes us happier than knowing you had a great experience from start to finish. We truly appreciate your support and can’t wait to keep the good wine coming your way! 🍷✨LiveSlow, Gratsi!
Odpowiedź od Gratsi Wine
Dorothy, thank you for the 5 stars! We’re so happy we could get your question answered quickly. Providing helpful support and making things easy is always our goal. We appreciate you being part of the Gratsi family! 🍷✨
The white and rose are delicious
The white and rose are delicious. The red is very flat. I would never buy it again.
I have to drink an entire box to get a buzz the “sugar free” promotion lay’s completely misleading when I have to drink three times as much to feel questionably as calm and pleasant. Won’t buy it again. Not worth it. One bottle of normal wine gives me way more than I need. I can have two glasses at 100 calories or an entire box at 300 calories or more and feel way better with the former
18 maja 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
Thanks for giving Gratsi a try and for sharing your honest feedback. We’re happy to hear you enjoyed the White and Rosé, though we’re sorry our Red missed the mark for you.
Taste is incredibly personal, and while our Red is actually our #1 best-selling wine, we completely understand that not every profile is the right fit for everyone.
We did want to provide a little additional clarity regarding alcohol content and our sugar added promise. Gratsi Red is 13% ABV, which is in line with many traditional wines on the market, and each box contains 3 liters of wine (equal to four standard 750mL bottles). Our zero sugar messaging is intended to highlight the wine itself, not reduced alcohol content and removing sugar does not reduce the wine’s ABV. We also want to highlight that we stand behind our Happiness Guaranteed promise. Since the Red simply wasn’t the right fit for your taste preferences, we were happy to refund that box because we truly want our customers to enjoy what they’re drinking.
We know everyone experiences wine differently, and we appreciate you giving us the opportunity to be part of your wine journey, even if we weren’t your perfect match.
Had an issue that was fixed…
Had an issue that was fixed immediately, great wine and great customer service!! Will definitely be ordering again!!
17 maja 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
We really appreciate you taking the time to share this. Kristen! It’s great to hear our team was able to jump in quickly and get things sorted for you. Even better to know you’re enjoying the wine as well, that’s what it’s all about for us. Thanks for the support, and we look forward to your next order! 🍷
Delivered faster than expected
Delivered faster than expected, had it delivered to an UPS store down the road so it was easy to pick up, love the taste of the Red Merlot. Plan on ordering one for my next door neighbor who's helped us out quite a bit.
18 maja 2025
Opinia niezależna
Odpowiedź od Gratsi Wine
Thank you so much for the 5 stars! We love hearing that your order arrived faster than expected and that having it delivered to your local UPS store made pickup easy. And we're especially excited to hear you’re enjoying our Red Blend, it’s our #1 best seller for a reason. 🍷
We also have to say… gifting a box to a neighbor who’s been there for you feels very Gratsi. Good wine and good people just belong together. We hope you both get the chance to slow down, pour a glass, and enjoy it. Cheers and thanks for being part of the Gratsi family!
Unreliable-scammy company.
Why did I even considered giving this compnay another chance?
I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who lives here or in the neighborhood).
Contacted Gratsi and spent 25 minutes on a chat only for them to inform me to contact UPS.
I have screen shots to show the communication as well.
Never again!
I have already shared my negative experiences with this company and will continue.
Meanwhile, organic no sugar or additive wine companies are a dime a dozen, plenty of competition; they’ll lose.
13 maja 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
We’re sorry to hear this experience left you feeling frustrated. After reviewing your interactions with our team, we do want to provide some additional context for clarity.
When you reached out regarding your delivery, our team immediately began investigating with the carrier once we saw the package showed as delivered with signature confirmation at the address provided. During the chat, we let you know we were actively looking into it and asked for a few minutes while we reviewed the shipment details. While we understand waiting can feel frustrating when an order is missing, the interaction itself was much shorter than described.
Because the package reflected as delivered, we initially followed our standard process and asked for a brief window to allow for possible delivery discrepancies. We also made it clear that if the package still could not be located, we would make it right.
Once you informed us the package had still not turned up, we acted immediately by processing a replacement order. Our goal has always been to help resolve situations like this as quickly and fairly as possible.
We completely understand that delivery issues can create a disappointing experience, and while we're sorry to lose your trust, we do want readers to know we stood behind your order and worked to resolve the matter.
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