Not a very good/intuitive website. Good wine but frustration with ordering and time it takes to fulfill order is way too long. 2nd time out of 3 with delay in order and shipping. I submitted this o... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The customer service is absolutely stellar! They answered my email within literally five minutes and they refunded the UPS charge since I wasn’t home and had to work that day that it was delivered.
Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She rea... Zobacz więcej
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could eve... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Dane kontaktowe
Stany Zjednoczone
- help@gratsi.com
- gratsi.com
4,3
Doskonała
453 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 33% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Gratsi Wine
Hi Robert, so glad to hear you’re enjoying everything! It’s great to know the wine and your Bàcaro glasses are both a hit 🍷 We really appreciate you taking the time to share this, cheers to many great pours ahead!
Very vague answer
Very vague answer, if I order on Thursday, you should be working with UPS to get a a delivery date ( at least the day of the week), since I need to be home to sign for this, I need at least the day it will arrive based on when I ordered!
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
Hi there, thank you for sharing your feedback. We completely understand the frustration here. Since an adult signature is federally required for wine deliveries, knowing when to expect your package is important, and we know needing to plan around being home can be inconvenient.
While we wish we could provide exact delivery dates at checkout, shipping timelines can vary based on carrier routing and processing, so we’re unfortunately unable to guarantee specific delivery dates in advance. Most orders are delivered within approximately 3 business days after shipping, and once your order is processed, tracking information is generated within 24 hours with an estimated delivery date provided by the carrier.
Since The adult signature requirement is a federally mandated policy for alcohol shipments, it’s not something we’re able to bypass. To help make things easier, we do offer free delivery and pickup to UPS Access Point locations, as listed on website. This allows you to pick up your wine on your own schedule rather than waiting at home. Many pickup locations offer extended hours and are often open seven days a week, and packages are held for up to five business days after delivery.
We appreciate you sharing this feedback as we’re always looking for ways to improve the experience and set clearer expectations for our customers. Cheers!
Exceptional Customer Support
I had a few questions and Kendra was amazing to work with - she was quick to respond and very kind. Thank you for the great service!
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
Hi Jodi, really glad to hear Kendra was able to help you out! She’ll love hearing your feedbac, quick, kind support is exactly what we aim for. Thanks for taking the time to share this, Cheers!🍷✨
Gratsi......Great tasting wine at a…
Gratsi......Great tasting wine at a great pricepoint. Who knew box wine could be so good? Also, exceptional customer service. Rapid response time and very helpful.
Gratsi!
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
Thank you so much for the 5 stars. Matt! We love hearing a good “who knew box wine could be so good?” moment 🍷✨ We’re on a mission to change minds about boxed wine, so hearing that alongside your kind words about our customer service absolutely made our day. Cheers!
Super fast response!
26 kwietnia 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
Hey Edith, we’re happy we could be there with a quick response when you needed us. Cheers to keeping things easy and stress free! 🍷✨
Joymela was super responsive with my…
Joymela was super responsive with my concern. She went above and beyond my expectations! I will be forever part of the Gratsi Group!
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
Hi there, thank you so much for the 5 stars! We love hearing when one of our team members makes such a memorable impact. Joymela will be thrilled to hear your kind words! Going above and beyond for our customers is what we strive for, and we’re so happy to have you as part of the Gratsi family for the long haul! Cin Cin! 🍷✨
This is a good wine
This is a good wine. There's a lot in the box and we'll worth it but to be honest I still feel everything I do with a regular bottle of wine. With this wine your not supose to get the head aches or hang over but it wasnt the case with me. I can only have 2 glasses then I feel very lethargic.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
Hi there, thank you for sharing your experience! We’re so glad to hear you enjoyed the wine and felt it was a great value , that means a lot to us.
We’re sorry to hear it didn’t fully match your expectations when it came to how you felt afterward. While many customers find they feel better drinking cleaner, lower-intervention wines, everyone’s body responds differently. Factors like hydration, individual sensitivities to alcohol or tannins, and even how quickly you drink can all play a role.
One thing we’ve noticed is that serving sizes can sometimes be a little deceiving when pouring. A standard serving is 5 oz, but depending on the glass and pour style, what feels like two glasses can occasionally end up being a bit more than expected. Little factors like that can sometimes have a bigger impact than we realize, and everyone’s experience can vary.
Great prompt response
Great prompt response. I've called numerous times to other business and no response. Thank you for your attention and assistance.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
Hi Sharon, thank you so much for the 5 stars! We know how frustrating it can be when you’re trying to get help and can’t get a response, so we’re really happy we could be there when you needed us. We truly appreciate your kind words and support! Cheers!🍷✨
Best wine from a box I have ever had…
Best wine from a box I have ever had the pleasure to indulge. Nice smooth taste, very mellow (Red) and great value for the price.
Can't believe it can be so good and NO sugar!
Company also has exceptional customer service.
22 kwietnia 2026
Opinia niezależna
Gratsi is the BEST!
Gratsi wine is great and the customer service is awesome! I am a loyal subscriber for years to come!
21 kwietnia 2026
Opinia niezależna
Sugar free and low sulfite wine that…
Sugar free and low sulfite wine that tastes so good and no headache! I love all 3 of the box varieties, highly recommend! Best customer service on top of a high quality product is a bonus.
21 kwietnia 2026
Opinia niezależna
There is no company in existence with…
There is no company in existence with better customer service than Gratsi. The wine is delightful and drinkable, and the company is truly top notch.
21 kwietnia 2026
Opinia niezależna
Love the taste of your sparkling…
Love the taste of your sparkling champagne it’s amazing and thanks for being so helpful with the delivery when I changed it to ups! Definitely going to be referring you to everyone!!!
9 kwietnia 2026
Opinia niezależna
They got right back to me and was able…
They got right back to me and was able to answer my question.
21 kwietnia 2026
Opinia niezależna
I understand the shipping regulations…
I understand the shipping regulations problem, but the first part of my question was, “why was I asked about not ordering wine when I just received wine last week?
The wine is great! 2 shipments so far, and will continue with subscription.
17 kwietnia 2026
Opinia niezależna
THE PRODUCT ,THE SERVICE ,FOLLOW UPS…
THE PRODUCT ,THE SERVICE ,FOLLOW UPS THANK YOU.
19 kwietnia 2026
Opinia niezależna
The customer service for Gratsi Wine is… legendary service!
The customer service for Gratsi Wine is stellar. We really wanted to love their product but it was just not our taste. Thank you so much for your thoughtful refund. Legendary service is so rare.
18 kwietnia 2026
Opinia niezależna
Fantastic customer service
Fantastic customer service! And I love the red wine!!!!
18 kwietnia 2026
Opinia niezależna
Gratsi has the best wine and the best…
Gratsi has the best wine and the best customer service! They’re always quick to respond and very helpful. Thank you!
17 kwietnia 2026
Opinia niezależna
All Exquisite!
The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order.
I love the stories, music suggestions, and meal recipes to accompany the wines. What fun! It’s a great experience and “taste” of the Mediterranean minus the additives and sugars. Press on, Gratsi Wines! You are winning!
14 marca 2026
Opinia niezależna
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