Graf UK Ltd Recenzje 

1218
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We purchased a filtration system through their website and then found out that it might not be suitable for what we needed so I called them up and spoke to one of their advisers who confirmed this aft... Zobacz więcej

Oceniono na 5 z 5

I recently had 2 treatment plants commissioned and have to say I was delighted with the service received. Not only from the visiting service engineer who was excellent nothing was to much trouble.... Zobacz więcej

Oceniono na 5 z 5

Despatched promptly. Website easy, courier texted to arrange delivery and delivered when they said they would. One butt wrapped in cardboard with minimal plastic- one more Ricky shape wrapped in bale... Zobacz więcej

Oceniono na 5 z 5

Graf employees were extremely helpful from the first phone call I made to installation and commissioning. They were always on hand to answer any queries I had during the whole process, special thanks... Zobacz więcej

Informacje dotyczące firmy

  1. Producent

Napisane przez firmę

Graf UK is the UK's fastest growing supplier of sustainable water management systems. We first started out as a specialist supplier of rainwater harvesting systems. Over the years as our knowledge and experience has grown, we have grown our product range which now includes stormwater attenuation & soakaway tanks, sewage treatment plants, septic tanks & cesspools, water butts and composters. We offer the full package of design, supply, installation, commissioning & maintenance to all of our customers whether that's for one-off private builds, to multiple-plot developments for housing associations, to commercial industrial units. In addition to our office in Banbury, Oxfordshire we have branches in Glasgow, Scotland and Galway.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(1218)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Bought the Graf green slim wall tank…

Bought the Graf green slim wall tank 330litres. Good thick plastic so I think it will last well.
Only complaint is the tap supplied is useless. sprays water all over the place (and I have checked it has no blockage) and the thread on the end is slightly different to standard UK fittings. I will need to empty water butt to replace.

11 stycznia 2026
Opinia niezależna
Logo Graf UK Ltd

Odpowiedź od Graf UK Ltd

Hi John, thank you for your review. Sorry to hear you're having issues with your tap. Would you like us to send a replacement?

Oceniono na 1 z 5

Buy Graf Septic Tank at your peril !

After just 4 years service we had to pay just over £1,600 for repairs to our Graf one2clean septic tank which was £500 more than the original cost before installation costs. The Graf sales pitch says they last over 20 years if properly maintained. Our septic tank was serviced annually by an approved Graf supplier.
When we complained to Graf they really showed little interest or concern.

29 stycznia 2026
Opinia niezależna
Logo Graf UK Ltd

Odpowiedź od Graf UK Ltd

Hi Andy,

We’re sorry to read this and appreciate you taking the time to share your experience.

From our records, this related to an airlift issue reported last year on a system that was four years old at the time. Our technical team advised that the repair fell outside of the product warranty, and we understand this would have been frustrating.

In situations like this, it can sometimes be difficult to determine the exact cause, particularly where components may have been disturbed during routine maintenance or de-sludging. We did reach out via your servicing provider at the time to understand how you’d like us to proceed, but unfortunately, we didn’t receive a response.

That said, we genuinely don’t want any customer to feel unsupported. If you’re open to it, please contact us directly at info@grafuk.co.uk and we’ll be happy to review everything again with you.

Kind regards,
The GRAF UK Team

Oceniono na 5 z 5

Purchased a 150l water butt.

Purchased a 150l water butt.
It was the cheapest on the market.
Delivered on time.
Couple of bits missing.
Rang the helpline.
They were delivered in a couple of days.
Totally stress free.
A pleasure to deal with.
Can't understand why you would shop elsewhere.

29 listopada 2025
Opinia niezależna
Oceniono na 3 z 5

looks nice but

There was no indication of the actual delivery date, luckily I was in . The compost bin had two chunks broken out of it inside, I hope this is no indication of how long it will last in use. I assembled it and have started to use it as I am hoping the broken bits wont affect its use.
I did find it difficult to click the sections together, one corner only fastens as the top, and however much I pushed and maneuvered it would not click together at the bottom.

17 września 2025
Opinia niezależna
Oceniono na 5 z 5

Due to water changes going up…

Due to water changes going up especially being on a water meter we already have two waterbutts but needed a really big one, having looked at many on the web, I came across Graf UK loads of designs and sizes to fit our garden,I ordered a 350 litre with a slate design tall and slim to fit on the patio discretely and eventually cover with a climbing plant, excellent quality really well made complete with tap and full instructions, we got free delivery within a week excellent service and price thank you,

12 września 2025
Opinia niezależna
Oceniono na 5 z 5

Easy order process and competitive prices

Ordered a terracotta pot water butt and a hot composter. Both at the best price I could find for either product online via GRAF. Very easy to liaise with the courier and so ordering process was easy. The terracotta pot water butt is quite a garish orange colour but I'm hoping it will age with time for the money I paid for it... The texturing is very clever indeed so we did decide to keep it in the end.

1 września 2025
Opinia niezależna
Oceniono na 5 z 5

350l wall tank

I ordered the 350l wall tank for my rainwater. After a few weeks delay it was delivered. It comes with everything needed to set it up and start collecting rainwater. It fits down the side of my property where I wanted it to. Very easy to set it up and because I got it when the sale was on it was also a good price.

5 września 2025
Opinia niezależna
Oceniono na 5 z 5

Satisfactory service.

Purchased a Garantia Rapido rain water collector from the website. Easy ordering, excellent price and quick delivery so pleased with the service overall.

22 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Quality Product and Reliable service

I am a returning customer and have positive experience related to my previous purchases, all rainwater harvesting and storage related. The products have stood up well and continues to be reliable. My latest purchase is a Lava finish 2 in 1 water butt to match one I already have installed. We experienced a slight delay on the delivery due to a communication issue with the transport company, a brief email with Graf sorted it out and the item was delivered the following day. I installed it on the same day, it is working and matches its other half nicely. I am very pleased with the Graf products and their service and will not hesitate to use them again.

15 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Good product, good customer service.

This is about the sixth time I have ordered raised planters from this company, some have been in place for few years and look as good as day one. They are easy to construct and look great in various configurations. I had a bit of a problem with getting my last order through on the new website but the company sorted it quickly following an email.

6 maja 2025
Oceniono na 1 z 5

Ordering via website was fine - went downhill after that

Ordering via website was fine - delivery experience was rubbish - I missed a call and responded to book delivery as requested. Delivery date arrived and having waited in for delivery all day - I then received a call asking when I would like to book delivery. Having explained I already had I was basically told I was lying - cancelled the order in the end and went with someone who values the customer experience more . I then received an email asking me to make this review having received the goods as a valued customer - what a joke

23 maja 2025
Opinia niezależna

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