This is a scam site which is misleading & does not disclose that the bags are made in China & surprise surprise, they are not leather. It really was too good to be true which alludes to the scam with... Zobacz więcej
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Zobacz, co mówią recenzenci
Ad looks like a computer generated scenario. I’ve donated both items I purchased in lieu of 50% return on the purchase. These are NOT leather bags or accessories. They are not hand made or designed... Zobacz więcej
Reakcja na opinię
The Lorena bag has exceeded all my expectations. The leather is soft and luxurious, and the color is a rich, deep brown that looks amazing against any outfit. The bag is lightweight but still holds it... Zobacz więcej
Reakcja na opinię
Lesson learned. This marketing sold me right down to the model with her leather apron. DONT BE DECEIVED!!! These are nothing more than genuine man made fake leather. What is essentially MIC garbag... Zobacz więcej
Reakcja na opinię
1,6
Bardzo słaba
610 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Exquisite
I love my handbags! I loved the BOGO sale! I would've given 5stars except that my purchases had to come all the way from China. Tracking wasn't easy to follow & the wait time was loooooong. Still waiting for my second order. I had intended to give a part of my purchase away as gifts,but I am struggling with parting with me exquisite bags. The are roomy & of rich quality.
7 grudnia 2024
Opinia niezależna
Odpowiedź od Grace Bags
Thank you so much for sharing your experience with us! We’re thrilled to hear that you love your handbags and that you enjoyed our BOGO sale! what a great way to treat yourself! 👜✨ We’re also glad to know that the bags' quality and spaciousness have impressed you.
We completely understand your frustration with the tracking and longer shipping times. We strive to provide the best experience for our customers, and while international shipping can sometimes cause delays, we’re actively working on improving that process to make it smoother and more transparent for future orders. Your second order is on its way, and we truly appreciate your patience.
If you ever need assistance or have more thoughts to share, please don’t hesitate to reach out to us at feedback@gracesbagsonline.com. We’re here to help!
Warm regards,
Grace
This is a complete scam
This is a complete scam. There isn’t one ounce of leather in these bags and they don’t even look like the bags I ordered. No Leather no Zipper just a cheap plastic bag not fit to use other than groceries.
How you get away with this I will never know but I will report to my credit card company and review you everywhere. I should get a refund because of your lies.
UPDATE
I just tried the email that they tell you to go to and it came back undeliverable. So that’s a lie too.
How do we get a refund?
Yes I just got a 40% refund! I settled for it because they admit no wrong just sorry you don’t like the bags! I went for it otherwise I would have to pay to return to China. No Grace isn’t a sweet lady sitting in her workshop agonizing over the perfection of your LEATHER bag! It’s a Chinese sweatshop cutting out sheets of plastic and sending you garbage!
I went back to the ad and LEATHER Bag is advertised I wasn’t dreaming it!
STAY CLEAR of this scam.
Another update . Notice how now they say bags are not leather but the ad says they are
How are they getting away with this fraud? I blame myself for not checking the company out but it’s my mission to warn others.
5 grudnia 2024
Opinia niezależna
Odpowiedź od Grace Bags
Thank you for your feedback. We're sorry to hear about your dissatisfaction with the bag you received. Our bags are made using PU leather, which, while not genuine leather, is a durable and ethical alternative designed for practical use. We regret the frustration caused by the unclear descriptions and want to assure you that your concerns are taken seriously.
Regarding the issue with the undeliverable email, there might have been a mistake in the domain or an issue with the email address used. Please reach out to us again directly via the link provided on our website or by emailing us at feedback@gracesbagsonline.com. We are here to assist you or address any concerns you may have.
Your feedback is valuable, and we are committed to improving the quality and the overall customer experience.
Odpowiedź od Grace Bags
Dear Pat,
Wow, thank you for such a fantastic review! We’re absolutely delighted to hear that you love the bags and that you noticed the impeccable craftsmanship. We take great pride in the quality of our products, and your kind words truly mean the world to us.
It’s customers like you who inspire us to continue striving for excellence in every piece we create. We’re so grateful for your support, and we look forward to welcoming you back to Grace Bags in the future.
If there's anything else we can assist you with, please don’t hesitate to reach out!
Warm regards,
Wonderful selection
Wonderful selection of styles easy ordering process and these bags are as beautiful as they are well made
8 grudnia 2024
Opinia niezależna
Odpowiedź od Grace Bags
Dear G,
Oh, thank you so much for your dazzling review! We are absolutely thrilled by your kind words, and we couldn’t be more delighted to know that you enjoyed our stunning selection of styles and the effortless ordering process. It’s music to our ears that the bags have not only captured your heart but also lived up to the impeccable craftsmanship we pride ourselves on.
At Grace Bags, we pour our passion into every design to ensure that each piece is as breathtaking as it is beautifully made, and your feedback confirms we’re on the right track. You’ve truly made our day with your words, and we are incredibly grateful for your support!
We look forward to welcoming you back for more exquisite finds, and if there’s ever anything you need, know that we’re always here, ready to make your experience even more extraordinary.
Thank you again for choosing Grace Bags! your loyalty means the world to us! ✨💖
Love,
Grace
This purse meets my expectations
This purse meets my expectations. It’s a good size and I really like the wide mouth opening. The opening does have a tendency to lock open and with the weak snap I found myself walking around with the purse wide open. The clasp and fasteners were fairly lightweight. For the price I paid, I’m not unhappy but I hope the makers would consider a better snap for dependable closing.
8 grudnia 2024
Opinia niezależna
Odpowiedź od Grace Bags
Hi Patricia,
Thanks for the awesome review! We’re so glad the purse is hitting the mark size-wise and that you love the wide-mouth opening nothing like easy access to your stuff, right? 😎 But we hear you on the snap situation…
We totally get how that weak snap could be a little annoying. Thanks for pointing it out we're definitely taking notes on that for future collections. We want you to walk around with confidence, not constantly checking if your purse is still closed, right? 😉
If you ever need anything else or have more feedback, hit us up at feedback@gracesbagsonline.com. We love hearing from our customers (especially the ones who keep it real like you).
Thanks again for the love and for being so understanding!
Love,
Grace
I love my purse
I love my purse. Just wish there were more pockets inside.
I’ve ordered two more but am still awaiting delivery. Seems to take forever. Hoping they arrive before Christmas
8 grudnia 2024
Opinia niezależna
Odpowiedź od Grace Bags
Sheila, thank you so much for your review! We’re thrilled to hear that you love your purse! We totally get what you mean about the pockets! more organization inside can never hurt, right? We’re always looking for ways to improve, so we’ll definitely keep that in mind for future designs. 😉
We also completely understand the frustration with shipping times. While we do our best to get orders to you as quickly as possible, sometimes the holiday rush can cause a little delay. We’re crossing our fingers that your other two purses arrive right on time for Christmas! 🎄
Thank you for your patience, and if you need any updates or assistance, feel free to reach out to us anytime at feedback@gracesbagsonline.com. We’re here to help!
Wishing you a wonderful holiday season, and we hope you’ll be enjoying all your new bags very soon!
Love,
Grace
The bag was NOT leather
The bag was NOT leather. It was a 1.00 cheap back!
No way to get in touch with them to return. No response. I will no longer order a product on line ever again.
8 grudnia 2024
Opinia niezależna
Odpowiedź od Grace Bags
Thank you for your feedback. We’re sorry the bag didn’t meet your expectations and for any difficulty reaching us. Our bags are made with PU leather, designed to replicate the look and feel of genuine leather.
Please email us at feedback@gracesbagsonline.com, and we’ll assist you with your return or any concerns. We apologize for the inconvenience and appreciate your patience.
Dear Grace,
Dear Grace,
I do love my bag and it is exactly what I needed. It will last the rest of my life. And then my daughter's as well.
I only wish I had found you years ago! I am looking forward to my next shipment that's on its way!
May you enjoy your retirement and make many new happy memories.
If you want my recipe for the eggnog cheesecake, I will be happy to share with you!
God bless you,
Sandra
The date below is when I ordered my first bag.
6 listopada 2024
Opinia niezależna
Odpowiedź od Grace Bags
Dear Sandra,
Oh, your review just made our day! We are absolutely thrilled to hear that you love your bag and that it’s exactly what you needed. Knowing that it’s something you’ll cherish for a lifetime and then pass on to your daughter is such a special sentiment, and it truly warms our hearts. ❤️
We’re beyond grateful that you’ve chosen Grace Bags, and we can’t help but wish you had found us sooner as well! But we’re so thankful that we’ve had the chance to be part of your journey now. It means the world to us to know you’re already looking forward to your next shipment, we’ll make sure it’s just as perfect as the first! ✨
Thank you also for your incredibly kind wishes for our future, your warmth and generosity shine through in every word. And as for that eggnog cheesecake recipe, we would absolutely love to have it! Your thoughtful offer is just another reminder of how lucky we are to have customers like you. 🍰💕
Sending you our deepest gratitude, Sandra, and wishing you and your family many happy memories with your beautiful new bag. If there’s ever anything we can do for you, we’re always here. God bless you too!
Gratefully yours,
Grace
I'm very pleased with the bags I have…
I'm very pleased with the bags I have received so far from you. Great quality leather. They do take quite a long time to arrive though. Awaiting another two bags at the moment.
8 grudnia 2024
Opinia niezależna
Odpowiedź od Grace Bags
Hi Pamela,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re pleased with the quality of the leather in your bags our team works hard to ensure every bag meets the highest standards, and it’s great to know that it’s making an impact!
We completely understand that the wait time can be a bit frustrating, especially when you’re excited for your new pieces to arrive. We’re working on improving our shipping processes to make things faster, and we really appreciate your patience while you await your other two bags. We’re confident they’ll be worth the wait!
If you ever need an update on your order or have any questions, feel free to reach out to us at feedback@gracesbagsonline.com. We're here to help!
Warm regards,
Grace
BUYER BEWARE!!
BUYER BEWARE!!! If I could make this 0 stars I”d do it! The bag I ordered was clearly advertised as leather but it took entirely too long to arrive and when it came, it was a cheap plastic bag. There is no good way to return for a refund. When contacted to return for a refund I was offered 15% of the purchase price! Upon refusal I was offered 30% of the purchase price. After refusing again, insisting on a full refund, I was offered 40% of the purchase price! That was the final offer before finally sending the form to return the bag. It was stated that the customer is responsible for shipping costs. After securely taping up the original package, I had inserted the forms for return in the package and made a copy of the form with the address they had listed to take to the shipping office (UPS) for return. The form had listed an address IN CHINA for return, and the cost for that address would have been over $200 to ship it there. I had the product shipped back to the address listed on the original package, which is in the US. Obviously it wasn’t shipped from China. That is a way to circumvent returns. DO NOT PURCHASE their products as they are grossly misrepresented!!!!
7 grudnia 2024
Opinia niezależna
Odpowiedź od Grace Bags
Thank you for your feedback. We’re sorry the bag didn’t meet your expectations. Our bags are made with PU leather, designed to mimic genuine leather, and we apologize for any confusion regarding the return process.
Grace Bags is a legitimate company, and we want to resolve this for you. Please email us at feedback@gracesbagsonline.com, and we’ll assist you promptly.
This bag is beautifully made
This bag is beautifully made. It arrived as scheduled. It will be a Christmas gift for my daughter for professional use. Price can’t be beat.
4 grudnia 2024
Opinia niezależna
Odpowiedź od Grace Bags
Dear Kay,
Thank you for the glowing review! We’re so happy to hear that your bag arrived right on time and just in time for the perfect Christmas gift! 🎄✨ We’re sure your daughter will be thrilled with both the style and quality, and we’re honored to be part of such a thoughtful present.
As for the price... we like to think of it as a little holiday magic! ✨😉 It’s fantastic to know that you found it both beautiful and a great deal.
Wishing you and your daughter a wonderful Christmas filled with joy, professional success, and, of course, fabulous bags!
Warm regards,
Grace
Grace Bags is a scam company
Grace Bags is a scam company. They lied to me. I purchased a bag that was supposed to be leather. It isn’t. It is a horrible cheap-looking, plastic bag with a cheap fake color. After several back and forth emails expressing my disgust, I got nothing but a $20 refund. I am going to report them to the Better Business Bureau because of their false advertising and scam tactics. They are full of flowery words though… the ‘so deeply sorry’s!!!’ Etc etc. Sickening. Grace Bags are shamefully BullS**t company with a disgracefully cheap product. You’d find better in a five & dime store.
15 października 2024
Opinia niezależna
Odpowiedź od Grace Bags
Thank you for sharing your feedback. We’re deeply sorry our bag didn’t meet your expectations. Our bags are made with PU leather, designed to mimic the look and feel of genuine leather, and we regret any misunderstanding about this.
We are a legitimate company, and we’re committed to addressing your concerns. If you’d like to discuss this further, please contact us at feedback@gracesbagsonline.com. We value your feedback and the opportunity to improve.
False advertising
The bags arrived late and were not as advertised. They were not made from leather and were not handmade. I contacted them and they replied promptly. After reading other reviews I accepted their offer of a 40%refund and I kept the bags. I was extremely disappointed with the whole transaction. I would not deal with this company, their products are not what they suggest.
4 grudnia 2024
Opinia niezależna
Odpowiedź od Grace Bags
Thank you for sharing your experience. We’re sorry your order didn’t meet expectations and for any misunderstanding about our bags. Our bags are made with PU leather, and we regret the delivery delay and your disappointment.
We appreciate your feedback and apologize for the inconvenience. If there’s anything more we can do, please contact us at
feedback@gracesbagsonline.com.
People going places
I loved the story of this business and decided to make my Christmas giving about people going places. I love leather and the story of this product. I received my 10 bags in a reasonable time and after they had all arrived, I put them in the closet. I have saved this review for today because I'm started my wife's countdown to Christmas giving.
I opened the packages and was blown away by the quality. My wife came in and I gave her one of the 5 brown bags I ordered; she melted on the spot. I am confident now that these gifts will inspire the women I have chosen to gift. I wish I had 7 more of the clothe bags they came in for each bag.
7 grudnia 2024
Opinia niezależna
Odpowiedź od Grace Bags
Hi Steve,
Thank you so much for your heartfelt review! We're thrilled to hear that you chose our products as part of your Christmas giving tradition! it’s wonderful to know that you’re not just giving gifts, but thoughtful and meaningful ones. Your story of carefully selecting these bags, and the joy your wife felt when she received hers, truly captures the spirit of what we aim to offer. It’s so rewarding to know that our craftsmanship and the story behind each bag have made such an impact. We also love that the thoughtful presentation with the cloth bags added to the experience. Your feedback is invaluable, and we’re grateful to be part of your holiday celebrations. We hope your gifts bring as much joy to the other women on your list as they did to your wife!
If you have any further thoughts or need assistance, feel free to reach out to us at feedback@gracesbagsonline.com. We'd love to hear from you!
Warm regards,
Grace
Odpowiedź od Grace Bags
Thank you for sharing your feedback with us. We’re sorry for any confusion about the material of our bags. To clarify, our bags are made with PU leather, a durable and animal-friendly alternative to genuine leather. We strive to provide accurate bag details, and we regret that this wasn’t clear in your experience.
Your trust is important to us, and we want to make this right. Please reach out to us at feedback@gracesbagsonline.com, so we can address your concerns and assist you further. Thank you for giving us the opportunity to improve.
Please do NOT buy a bag from this…
Please do NOT buy a bag from this company!! The bag I purchased looks nothing like what was advertised on the website and is extremely poor quality. Cheap, non-leather materials and flimsy. I was swindled.
11 listopada 2024
Opinia niezależna
Odpowiedź od Grace Bags
Hello Kim,
This is certainly not the standard we aim to provide, and I can understand your frustration.
Our team works hard to ensure that all our products are of the highest quality and accurately represented on our website, so it’s disappointing to learn that you feel the bag you received did not reflect this. I would love the opportunity to make things right for you, please contact us at feedback@gracesbagsonline.com.
We value your feedback and the opportunity to improve.
Dopo aver ricevuto due borse che non…
Dopo aver ricevuto due borse che non corrispondevano alle mie aspettative, per non restituirle dato il costo spese reso di circa 40 euro ho concordato il 50% di rimborso ma non l'ho avuto.Gli ho inviato più mail di sollecito senza nessuna risposta.Sono spariti. Sono solo dei grandissimi truffatori .
4 listopada 2024
Opinia niezależna
Odpowiedź od Grace Bags
Thank you for your feedback. We’re sorry the bags didn’t meet your expectations and for the delay in processing your refund. This is not the experience we want for our customers.
We are a legitimate company, and we’re committed to resolving this. Please email us at feedback@gracesbagsonline.com with your order details so we can assist you promptly.
The work is very well done love it well balanced
Just the right size very nice leather no flaws. Thank You Grace
14 listopada 2024
Opinia niezależna
Odpowiedź od Grace Bags
Hi Joan,
Thank you so much for your kind words! We’re truly grateful for your feedback and are so glad to hear that you’re happy with the size and quality of your bag. It means the world to us that you’re enjoying the leather and the craftsmanship. Your support means everything, and we’re so thankful for customers like you.
If there’s anything else we can do for you, please don’t hesitate to reach out!
Love,
Grace
Not made in USA
The bags are decent but overall not what I was expecting. I bought from the sale because they were "retiring" and going out of business... that language is now gone from the website so it seems that was not real. I noticed that I was getting lots of emails to buy more which made me suspicious. I replied and asked about it and was told they had lots of inventory to sell and were able to still fill orders... with that much inventory they are clearly not all made by Grace and her husband. It took awhile for the order to come and when it did, I was disappointed to find made in China tags inside. Lesson learned.
20 listopada 2024
Opinia niezależna
Odpowiedź od Grace Bags
Hi Donyelle,
Thank you for sharing your feedback, and we’re truly sorry to hear about your disappointment. We completely understand how frustrating it can be when things don’t meet your expectations, especially after receiving certain messaging. We apologize for any confusion that may have caused.
We also regret that your order experience wasn’t as smooth as it should have been, and we sincerely appreciate your patience. Please know that we’re committed to providing quality products, and your feedback helps us continue to improve.
Again, we apologize for any inconvenience this has caused and thank you for your understanding. If you'd like to discuss this further, please feel free to reach out directly at feedback@gracesbagsonline.com.
Warm regards,
Grace
SCAM- They send you plastic, cheap bags
SCAM- They send you plastic junk purses. They are not leather. I gave them to charity.
I called my credit card company to reverse the charge (back charge). Grace's Bags sent me an email promising if I cancel the back charge, they will refund 100% of my money within 24 hours, and I get to keep the bags.
DO NOT REVERSE THE BACK CHARGE. Scammers know that you cannot place the back charge a 2nd time. So, they FOOL you in an attempt to SCAM you a second time. By the way, they can issue me a refund anytime. Then, they can call my credit card company to reverse the charge back themself if they are truly honest. I do not have to do it myself. But they were not honest to begin with by deceiving customer with their dishonest advertisement.
File a complaint with your State Attorney General and the US Federal Trade Commission to shut down Grace's Bags. They send the bags from China. They are Chinese who try to scam people in the US and EU markets during the holiday seasons. They should be shut down ASAP and be prosecuted.
25 listopada 2024
Opinia niezależna
Odpowiedź od Grace Bags
Thank you for your feedback. We are sorry to hear that you were dissatisfied with the bags. Our goal is to create quality, functional bags using ethical and sustainable materials, and we regret that the bags didn't meet your expectations.
We would like to clarify that our main operations are based in Holland, and we are not a Chinese company. While we've partnered with manufacturing teams overseas, including in Asia, to meet the increasing demand for our bags. Regarding the claims of deceptive practices, our policies are made to solve customer issues fairly, and we do not take part in dishonest behavior. Every effort is made to ensure transparency and integrity in our practices.
If there is anything further we can do to address your concerns, please reach out to us at feedback@gracesbagsonline.com. We are actively working to improve every aspect of our service and truly value your feedback as part of this process.
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