GoSite Recenzje 

They could not perform what was promised but still charged us as they did. They basically could not even link basic analytics with the calendar tool they offer, but they still deny they could not lol. They are a joke.

Similar situations as others. Their terms of service is not what they sell you. Diego talks over you. They do not deliver the service and blame you for their lack of ability to follow through on design or changes. When you refuse to pay in full Diego threatens with legal fees of collection if you do not pay because you do not want to renew your service and do not give them their allotted time for cancellation he threatens again. We did have a website coming over and some how they made it theirs. Never delivered a remodified website. Just broken communication and failed attempts. With screen sharing, emails, and phone conversation's. GoSite had better management before Diego came along. Six years of service with Gosite and what a waste to have had brought on someone who discourages anyone to join. Beware, their promise to make you a website is so painful you'd wish you had to pull a tooth out than rather deal with them. Lets not forget, they will keep your website too.

I emailed this company to inform them I did not want to renew my account on February 5, 2026. I never heard back and believed they must have gotten the email. Today, February 25, 2026, they renewed my account and charged me over $1000. You cannot call this company typically, but today they left a phone number on the receipt for the bill. I called it. Nobody answered so I left a message. I called several more times, anxious to speak to someone. Several hours later a representative called who said it is company policy that you have to write 30 days in advance before canceling your renewal. I’ve never heard anything like that. I pleaded my case that they never contacted me after my email. He said it was in their spam folder, which I find absurd. The customer service email address going to a spam folder? Not likely. I pleaded my case for nearly an hour to no avail. Extremely disappointed I ever worked with this company, I think they’ve been sold in the last few years because I don’t believe it used to be their policy to require a 30 day written notice for a request to not renew. Do not use this company.

I was with GoSite for about 3 years, the website was on the app always logged me out, so I decided to go with a different company to manage my website. Through this process not only did it cost me and 2 month service fees but it cost me $149 cancelation fee plus a $50 web transfer fee. Which I cancelled 30 days ago. But they still charged me the last month fee. Which I can’t get back because it not in their policy. I am very disappointed on how the break up happened and I had to go through loops to get my website back. I am not happy with the customer service team. So now I paid the 2nd month web service fee when I’m not even with them anymore. I do not recommend GoSite for any website needs.

I signed up with GoSite after being told by their sales team (I even have a full transcript recording) that they could replicate my website one to one and seamlessly pull all my Thumbtack client information into their platform. None of that was true. When I got up and running, not a single piece of Thumbtack data transferred over, not even names of potential clients.

The website they created for me was abysmal. The design quality was terrible, nothing like what was promised, and it was severely overpriced. Customer service was no better: they overpromise, underdeliver, and then disappear when you point out the issues.

Looking at other reviews, I can see I am not alone. This company has a terrible track record and I honestly do not know how they are still up and running. Save your money and your time.

I used Go Site for years, One day, my website just disappeared… An expensive lesson on who not to use… In addition on exiting the platform, they basically charge me for service is not rendered. I would not use this company

unfortunately zero is not an option

worst company you can imagine

dont even bother

Michael T
Couldn't of said it better. I to had to pay for a month of service I didn't get. I did business with them gor way over a decade and I regret it..... How can a company stay in business with all there bad reviews!! I guess some people don't read them! Like another un happy customer said find another company for your website needs.

Disappointing Customer Service and Cancellation Process.

I had a very frustrating experience with GoSite’s customer service and cancellation process. I initially submitted a cancellation request, and after several days without a response, I finally heard from a representative who assured me they would process the request. However, I was later informed by another representative that I needed to complete a formal cancellation form.

After promptly submitting the required form, I was told that my 30-day notice period would only begin from the date the form was received—not from my initial request. Which means? You guest it, you have to pay another month for service you're not using. This lack of clear communication and unnecessary delays made the cancellation process far more difficult than it should have been.

Overall, the experience was disappointing, and I would not recommend GoSite due to their poor customer service and convoluted cancellation policies.

1-Star Review for GoSite:

I would give GoSite zero stars if I could. This company is deceitful and constantly in breach of contract. They fail to perform the duties for which they were hired and seem to have no regard for customer service. To make matters worse, they fraudulently renew annual service agreements without authorization. Their team is unreachable – every call goes straight to voicemail or gets disconnected. Despite multiple attempts to resolve issues, no one ever returns my calls. This is an incredibly frustrating and dishonest company to deal with, and I would strongly advise against using their services.

Horrible glitchy software, it’ll highjack your other software and never get it back. You’ve been warned!

The website that GoSite made for my business was so badly designed and so badly managed that I designed my own. I asked to cancel with GoSite but unfortunately I let them convince me they could still act as the middlemen for sending out review requests (for a much reduced monthly payment).

In the summer of 2023, I was told I must comply with "A2P" (it's the phone services checking to make sure you're not spamming people with SMS messages). So I did that and for the next year and more I sent reviews and the GoSite software indicated "Sent". I decided to click thru the pages of Sent reviews and realized NO ONE was even receiving them.

So GoSite's website was telling me the SMS review requests were "Sent" though, in fact, they were not.

I do not accept the blame for not double-checking sooner because 1) GoSite indicated "Sent" to me for all that time. And 2) GoSite collected monthly payments for all that time (a year of payments) without making sure their service is working for me. I think expecting them to make sure their services are working for their clients is a reasonable expectation on my part.

The consequence for my business is that, for the past year, I've had a fraction of the Google reviews for my company that I might have had. Competitors who were trailing me in number of reviews, are now out and ahead.

With no exaggeration, GoSite is truly the single most inept company I have ever worked with. They were not able to deliver ANY service without massively screwing up. So it's both infuriating and even embarrassing that I ever gave them a dime.

Terrible Experience with GoSite

I had high hopes for GoSite, but unfortunately, my experience was nothing short of disappointing. First off, the platform is incredibly difficult to navigate. The user interface is clunky, and finding basic features feels like a scavenger hunt. The onboarding process is poorly designed, leaving users confused and frustrated.

Customer support is another major issue. Response times are sluggish, and when they do get back to you, the solutions provided are either incomplete or not helpful at all. I’ve had to repeatedly contact them for the same issues, which is both time-consuming and infuriating.

Furthermore, the promised integrations with other tools and services are either buggy or nonexistent. This has caused numerous disruptions in my workflow, making the whole system unreliable.

Overall, GoSite has been a major letdown. It’s overhyped and doesn’t live up to the promises made on their website. I would recommend looking for alternative solutions if you value your time and sanity.

I canceled and then they told me there is a 30 day notice.Its a website 30 days for what? They charged 15 days later another 214.00

A contractor set us up with GoSite and it has been a nightmare.

It is virtually impossible to actually communicate with a live human being. They added charges to our bill and the only notification of the change was a single email giving you the option to decline the added service. I missed it so we were overbilled for months while I tried to get anyone to answer my emails.

When it came time to cancel service, their cancellation process is unbelievably convoluted. First, per their policy, I sent an email. Then I sent a second email a day later asking why no one responded to the first email.

Then I did the live chat option on their website where I was kept in the chat for almost 30 minutes, most of that time "on hold", while the rep tried to track down what was going on with my emailed "request" for cancellation. And it definitely is a "request", you can't just say that you want to stop doing business with them and have them honor that.

The result of that chat was that I was contacted by two different reps who wanted to schedule a phone interview so they could verify my request for cancellation. The earliest opening was a day later, and from the tone of the call it was pretty clear it was going to be an attempt to keep my business.

Fortunately, telling them that the business is going under and that I am about to be unemployed was enough to get me past this step and on to the next hurdle.

After the telephone appointment, they sent an email with a link to a cancellation form that must be filled out and provided a temporary code that must be used to have the form be accepted.

My husband is in IT and he was quick to point out that any service that you can sign up for online but cannot cancel online is a scam. This is the most ludicrously long and tortuously complicated cancellation process I have ever been through. It isn't possible for me to remove our credit card information from our account page on their website! This place is scam city!!!

Anyway, I have jumped through every hoop they have provided so far. Their terms of service make it clear that I will be billed for at least one more month of a service I am not using, and I have received a confirmation email for my "cancellation request" that reiterated that point. I am *praying* that this is the end of it because I have other things to do before my last day of employment.

This site will take your money make promises they will not fulfill, take your money and make it very difficult to cancel. TOTAL SCAM.

Absolutely horrendous customer service if you try to cancel, they will run you in circles for months so that they can make a few extra bucks. My suggestion has one that got run around in circles for Months Go to their competitor this company is absolutely horrendous

When you try to cancel, they make you jump through hoops while continuing to charge you month after month after month. I requested cancellation every month after being charged again. After months of emails and complaining to different departments, I had to schedule a cancellation meeting. Only after months of not being allowed to cancel my service, they finally send me a cancellation form to fill out.

They kept calling several times a day and finally caught me in a vulnerable moment and I agreed to give their company a try at a lowered trial price. They said I could cancel at any time. I had built a website and because it was new it had low online visibility. They convinced me that they could build a better site and save me time and money. It took a lot of effort to enter all the information that I had already done with my own site. Once they launched the new site my visibility dropped even further down in the search results making my company practically invisible. I told them over a month ago that I wanted to cancel and they made me schedule a call to cancel. The only available date was weeks later, the day before my scheduled payment. They called 45 minutes late for our meeting and told me in order to cancel it would take 30 days and that I would be billed for those 30 days at their regular (non-trial period) rate. I blocked my card. I was told I could cancel at anytime and never told it would take 30days to do so. They are a perfect example of deceptive marketing and subscription based services. Buyer beware.

Do NOT use this company. I signed up, never went through their set-up process, used none of their services and then decided that I was premature in signing up with them. I cancelled services the second month. They never stopped charging me. I cancelled three additional times. They are still charging me nine months later. All of those times I have email receipts from them saying they received my cancellation and that I would no longer be charged. They still keep charging me.