L’excellence de leur service client! Je n’ai eu aucune difficulté à recevoir des produits manquants dans ma Commande non livrée du transporteur. Service rapide, d’une qualité et professionnalisme ex... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I've tried a lot of protein brands and GoodProtein is genuinely in a league of its own. The quality is insane! Clean ingredients, no weird aftertaste, and it actually mixes properly instead of turnin... Zobacz więcej
Most of the flavours I've tried have been excellent (chocolate, berry, vanilla, peanut butter). The banana cream has a nice flavour but it does not go smooth, it remains chunky. After Reacher out to c... Zobacz więcej
Reakcja na opinię
This company is the absolute best to deal with. They are considerate, kind and highly professional. They are quick to respond and if I need them to pause an order, it is done without any questions... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Founded in 2019, Good Protein is a Montreal-based wellness brand on a mission to make plant-based nutrition easy, enjoyable, and suitable for all lifestyles. They’ve dedicated themselves to making a healthier, smoother and tastier shake by scouring the world for the best plant-based ingredients. Known for its clean, plant-based ingredients and all-in-one products, Good Protein creates products that go beyond just protein—offering shakes and juices packed with fibre, probiotics, digestive enzymes, and essential vitamins and minerals. Whether you’re fueling a busy lifestyle, upgrading your daily routine, or just want something that tastes really good, Good Protein makes it simple to feel your best. | Fondée en 2019, Good Protein est une marque de bien-être basée à Montréal dont la mission est de rendre la nutrition à base de plantes simple, agréable et adaptée à tous les modes de vie. L’entreprise se donne pour objectif de créer un shake protéiné plus sain, plus onctueux et plus savoureux, en parcourant le monde à la recherche des meilleurs ingrédients d’origine végétale. Reconnue pour ses ingrédients végétaux de qualité et ses formules tout-en-un, Good Protein propose des produits qui vont bien au-delà des simples protéines : des shakes et des jus riches en fibres, probiotiques, enzymes digestives, vitamines et minéraux essentiels. Que vous ayez un mode de vie actif, que vous cherchiez à améliorer votre routine quotidienne ou que vous vouliez simplement quelque chose de délicieux, Good Protein vous simplifie la vie et vous aide à être la meilleure version de vous-même.
Dane kontaktowe
Suite 114A, 1001 Lenoir, H4C 2Z6, Montreal, Kanada
- 438-901-2433
- info@goodprotein.ca
- goodprotein.ca
4,4
Doskonała
496 recenzji
Odpowiada na 97% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
They do take customer care seriously
I received a faulty product back in January and had to reach out multiple times to different people over the course of a few weeks, which was a bit frustrating. However, I really appreciated how the situation was handled in the end.
To make up for the delay, they sent me a surprise bag, which I thought was a very thoughtful gesture. It definitely turned my experience around.
Overall, I’m very happy with the outcome and the way they made things right. Great customer care in the end!
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Good Protein
Hey Nadja, thank you so much for sharing your experience!
We really appreciate your patience while we worked to resolve the issue, and we’re glad the surprise bag helped make things right.
Your message means a lot to us, and we’re happy to hear you’re satisfied with how it was handled. We’ll keep striving to provide the best service possible!
Thanks again for sharing your experience.
- Good Protein team 💛
I used the Order now system just before…
I used the Order now system just before Easter to give my daughters the collagen booster that they both liked. Even though it was a day since the order, I was use to a delivery notice. I texted Good Protein with my concern. Good Protein responded immediately reassuring me that they would initiate a delivery request. The delivery company responded to the request. The order arrived at the perfect time. I was able to give my daughters their collagen while they were visiting.
28 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Thank you so much for taking the time to share your experience! ☺️
We’re so happy everything worked out perfectly and that you were able to give your daughters their Plant-based Collagen Booster while they were visiting.
We’re also glad we could quickly reassure you and help get things moving with the delivery. Your satisfaction means a lot to us, and we’re always here if you ever need anything.
Thanks again for your trust and support!
- Good Protein team 💛
Absolute nightmare to cancel deliveries
I was not happy with the product I received and when I contacted them to cancel the subscription they will not allow it without charging a fee of $20. Literally a nightmare experience, required about 6 emails back and forth just to get to this point. I will NEVER recommend this company. A company that is confident in their products does not need to act this way. Very disappointing after trying to support a Canadian company and order from a retailer who’s not Amazon.
** Buyer beware. **
30 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Hi Sarah, thank you for taking the time to share your experience.
We’re really sorry to hear that this situation left you feeling frustrated. This is certainly not the kind of experience we want for our customers.
We understand how disappointing this must have been, especially after choosing to support a Canadian company, and we truly appreciate that you gave us a try.
If your situation is still unresolved, we’d really appreciate the opportunity to look into this further and see how we can help. Please don’t hesitate to reach out to us directly at info@goodprotein.ca. We’re here to assist and want to make this right for you.
- Good Protein team
The best protein on earth!
Amazing company and even better flavours, I've tried multiple protein brands and they all left me bloated and all had a chalky aftertaste, this is the first protein that I don't experience any bloating afterwards.
All the flavours are amazing, but the maple cream is absolutely on another level, it satisfies my maple cream cookie cravings
p.s. would love to see a bubblegum flavour even if in limited run, would be amazing for the summertime
31 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Hey Jeet, thank you so much for sharing! 💛
We’re so glad to hear that our protein agrees with you and that Maple Cookie hits that sweet spot for your cravings.
A Bubblegum flavour for the summer sounds like a fun idea! We love hearing flavour suggestions like that!
Thanks again for sharing! ✨
- Good Protein team
Excellent customer service
Excellent customer service! Very quick and pleasant to resolve any issues.
31 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Thank you so much for your kind words, Melanie! 💛
We’re so glad to hear that our team was able to help quickly and make your experience a pleasant one. Your support means a lot to us!
Thanks again for sharing! ☺️
- Good Protein team
Great product
Great product. Speedy delivery. I get my shipment in 3 days. Customer service is amazing. They helped me out and it is greatly appreciated. I love the vanilla flavor. It helps curb my cravings. I usually have a shake in the evening to curb my chip cravings. Works like a charm. Thank you for this amazing product
30 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Wow, thank you so much for sharing this, Leslie! It honestly means a lot! 🤍
We’re so glad the delivery was quick and that our team could help you out. We also love hearing that our product is helping you with those evening cravings (chips are definitely tough to resist 😄)! It makes us so happy to know it’s working so well for you.
Really appreciate you taking the time to share your experience. We’re so happy to have you with us!
- Good Protein Team 💫
It is promoted as being not chalky
It is promoted as being not chalky. I have tried it and it is definitely chalky.
18 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Hi Kathy, thanks for sharing your experience.
We’re really sorry to hear that it came across as chalky. That’s definitely not what we aim for.
We appreciate you sharing your thoughts, and your comments are important and will help us continue improving our products.
- Good Protein team
Great customer service and prompt…
Great customer service and prompt delivery. I have tried Chocolate Fudge and Strawberry and cream. Both flavors are fantastic. Looking forward to trying Mocha and Chai Latte soon.
26 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Hey Sheila, thank you so much for sharing this! 💛
We’re so glad you’re enjoying Chocolate Fudge and Strawberries & Cream! Your support makes our day!
- Good Protein team
Hidden terms and Forced subscription - BEWARE!
I wish I could give a 0-star.
I would strongly caution anyone considering ordering from this company.
My experience was extremely frustrating from start to finish. My shipment was delayed, and I was repeatedly told it was “on the way,” which turned out not to be true. I kept getting updates that gave the impression it was already moving, but nothing actually changed. The communication felt misleading and unreliable, and it honestly felt like I was just being told what I wanted to hear rather than the truth.
The customer service experience made things worse. The responses felt scripted and, frankly, quite scammy. There were a lot of empty promises and reassurances that didn’t match what was actually happening. I had to follow up multiple times and still couldn’t get a straight answer.
The subscription model is another major issue. It is not transparent at all. There are hidden conditions tied to promotional pricing that effectively lock you into additional charges if you try to cancel early. This was not clearly communicated upfront and feels very misleading.
On top of that, there is no straightforward way to remove your credit card from your account. You are forced to go through customer service just to have your payment method removed, which is extremely inconvenient and concerning.
Overall, this entire experience felt poorly managed and lacking transparency. I would not trust the information provided by customer service, and I would strongly recommend avoiding this company altogether.
25 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Hey Wen, we’re really sorry this was your experience, we can see how frustrating that must have been.
Being told your order was on the way when it wasn’t, and having to follow up multiple times without clear answers isn’t okay.
We also hear your concerns around the subscription and account management, that should always feel simple and transparent.
If anything is still unresolved, please reach out to us at info@goodprotein.ca and we’ll take care of it.
- Good Protein Team 💫
Service à la clientèle impeccable!
À l’ère où l’on ne réussit plus à parler à un humain ou que nos questions comme consommateurs demeurent sans réponse lors d’achats en ligne, Good Protein se démarque! Chapeau pour l’excellent service à la clientèle et au retour rapide avec des échanges précis pour régler le problème que m’empêchait d’obtenir un rabais. Vos produits sont excellents et votre service encore plus!👏🏼
24 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Merci beaucoup pour ce message, Delphine, ça nous fait vraiment plaisir à lire! 😊
On est ravis d’avoir pu vous aider rapidement et de savoir que votre expérience avec notre service client s’est démarquée. Et encore mieux que vous appréciez autant nos produits!
- L'équipe Good Protein 💚
Odpowiedź od Good Protein
Hey Nicholas! That means a lot. Thank you so much. 😊
We're really glad we could help and be there when you needed it. Don’t hesitate to reach out anytime, we’ve got you!
- Good Protein Team 💛
Offre d'excellents produits
Offre d'excellents produits, selon moi la meilleure protéine que j'ai essayé. Ce qui fait aussi une énorme différence est leur service à la clientèle ultra rapide et très courtois. Très apprécié. Merci 🙏🏼✨
24 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Hey Marie-Eve, merci beaucoup pour ce superbe message 💚
On est vraiment heureux de savoir que vous aimez autant nos produits et que vous les considérez comme les meilleurs que vous avez essayés, ça veut dire beaucoup pour nous.
Et merci aussi pour vos mots sur notre service à la clientèle, offrir un accompagnement rapide et courtois est super important pour nous.
Merci encore pour votre confiance!
— L’équipe Good Protein 🩵
Great products, amazing taste !!
Best flavors are chocolate fudge and chocolate milk high protein by FAR. The berries and salty caramel are also good, but they are a little more clumpy. I mix 200ml water and 200ml 2% regular milk for the fat (taste enhancer). Great products!!👌
22 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Hey Cassandra! Thank you so much for this. It really means a lot. 🤍
It’s awesome to hear that Chocolate Fudge and Chocolate Milk High Protein are your favourites, and your mix idea sounds great.
Sorry about the clumps with the Mixed Berries and Salted Caramel. We’ll definitely take note of that as we continue working to improve the quality of our products.
For the creamiest results, we usually recommend mixing the powder with 400–500ml of oat milk.
Thanks again for your support. We’re so glad you’re enjoying our products!
- Good Protein Team 💫
Every flavour I’ve tried so far is…
Every flavour I’ve tried so far is absolutely incredible and tastes like the name indicates. Great service. Fast turn around.
19 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Hey Dawn! So glad you’re loving the flavours. 😄
Thank you so much for your kind words. It really means a lot. We’re so happy you’re enjoying everything. Your support truly makes our day.
- Good Protein Team 💛
Customer service is absolutely great
Customer service is absolutely great! I had a concern and they got to me right away via email. I love that good protein is Canadian and of course the shakes are amazing! Thank you Hood Protein!
17 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Hey Mel! Thank you so much for the kind words 💚
We’re so happy to hear our team was able to jump in quickly and help, that’s exactly what we aim for. Love that you’re enjoying the shakes too, and we really appreciate the support for a Canadian brand.
Thanks again for sharing this, it means a lot!
— Good Protein team 💚
Excellent service client
J’ai eu besoin d’aide au sujet de mon abonnement j’ai donc contacté le service à la clientèle et dans un très court laps de temps j’ai eu une réponse et on m’a dirigée sur la façon de faire. Un service courtois et rapide comme j’apprécie! C’est bien plaisant de faire affaire avec des gens de chez nous!
13 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Merci beaucoup pour votre superbe commentaire! 🤍
Nous sommes vraiment ravis d’apprendre que votre expérience avec notre service à la clientèle a été rapide, claire et agréable. Offrir un accompagnement simple, efficace et courtois est très important pour nous, alors votre message fait vraiment plaisir à toute l’équipe.
Et nous sommes encore plus heureux de savoir que vous appréciez faire affaire avec une entreprise d’ici. C’est quelque chose qui nous tient beaucoup à cœur.
Merci de faire partie de la communauté Good Protein! 💚
They have deleted my comment on their…
They have deleted my comment on their website so re-writing on here.
Their customer service is mainly AI which is slightly annoying as their robot repeats the same thing over and over. I returned a product in December of 2025, it was received by their warehouse 48h later and I was fighting all of January to get a refund. Their AI robot kept telling me the refund was on its way but I only got it in February after weeks of emailing them. I subsequently asked them to cancel my membership and three weeks later I got an automated order AGAIN, that I cancelled within the minute I received the confirmation email but once again they said via AI that they couldn't stop the order as it had already been packaged, which is impossible to do within 1 minute. Then I asked them for a refund, which they claim they allow on their website if not satisfied but they said no, just an exchange. I fought them for a week to get a refund and they still want to apply a 15% handling fee based on the whole order's price. Ridiculous. I will not order from them again.
12 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Hi Celine, thank you for taking the time to share your experience. After reading through your review, it’s clear there were several points where the experience fell short.
We’re very sorry that the refund on your December return took so long to process, that your membership cancellation was not completed before another order was generated, and that the handling fee dispute added further frustration.
We also hear your feedback about the support experience feeling repetitive and impersonal. This is something we are actively working to improve.
Please email us at info@goodprotein.ca with your order details so a member of our team can personally review your case.
Thank you for bringing this to our attention.
Great products
Great products. Fast shipping. Delicious for smoothies.
10 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
hank you so much for your kind review! 💚
We’re so happy to hear you’re enjoying the products and that they’re perfect for your smoothies. It’s also great to know your order arrived quickly.
Thanks for being part of the Good Protein community and for taking the time to share your experience!
customer service is amazing
customer service is amazing, they emailed me back with 5 minutes in the evening!!! Worked with me to get the subscription I wanted, no coercion of any kind, I felt so comfortable.
6 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Thank you so much for your kind words! 💚
We’re really happy to hear that you had such a great experience with our customer experience team. Providing quick, helpful support and making sure our customers feel comfortable and well taken care of is very important to us.
We’re glad we could help you set up the subscription that works best for you. Thanks again for taking the time to share your experience and for being part of the Good Protein community!
Great service
Great service. I received my order within a day of placing my order. Excellent customer service.
5 marca 2026
Opinia niezależna
Odpowiedź od Good Protein
Thank you so much for the kind words, Beverly 💛
We’re so happy to hear your order got to you quickly and that you had a great experience with our customer service. That’s exactly what we aim for!
Really appreciate you taking the time to share this 😊
— Good Protein Team
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