Gold Medal Travel Group Recenzje 

373
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Rob - IJ is just fabulous, always on hand and goes out of his way to assist with enquiries even out of his core hours. Rebekah - IJ was just great with support in getting a multi G adventures Thail... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Tyler from Cruise Plus was excellent in helping build a package for my customers on Saturday! After lots of back and forth we finally got there with New Zealand. Everything was super easy as always!

Reakcja na opinię

Oceniono na 5 z 5

Melissa was amazing! The customer had been shopping around, no other tour operators could get close, as usual Gold Medal completely supported us and worked together to get the booking over the line. N... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Gold Medal offer consistant excellent service , an easy to use booking platform with experienced support team if you need to check anything . They really do make it easy for you have a great product... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Napisane przez firmę

At Gold Medal we’ve been supplying package holidays, scheduled flights, hotels, car hire, tours and excursions to the independent travel trade for over 40 years. As a trade-only tour operator our holidays are only available to book through a local travel agent. We are a member of the Association of British Travel Agents (ABTA) and all the flight-inclusive holidays we sell are financially protected by the ATOL scheme. We are also part of the Emirates Group, a dynamic travel and tourism operation with a global reputation for excellence spanning every aspect of the industry. We welcome feedback from our travel agent partners and their customers, and will endeavor to resolve any queries raised.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

373 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

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4,5

Wszystkie recenzje

(373)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 105

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Oceniono na 5 z 5

Rob, Rebekah & Neil are all awesome

Rob - IJ is just fabulous, always on hand and goes out of his way to assist with enquiries even out of his core hours.
Rebekah - IJ was just great with support in getting a multi G adventures Thailand over the line for me all in 1 sitting last week.
Neil - PL great at assisting with a Grecotel offering to speak to his contact to help get a room type secured for clients
All staff are always so friendly, very much appreciated

30 czerwca 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Thank you Jo for the fantastic feedback.
It's great to hear how Rob, Rebekah and Neil have gone above and beyond to support you and your clients.
We really appreciate your kind words and will be sure to share this recognition with them and the wider team.

Many Thanks
Gold Medal Team

Oceniono na 5 z 5

Cruise Plus

Tyler from Cruise Plus was excellent in helping build a package for my customers on Saturday! After lots of back and forth we finally got there with New Zealand. Everything was super easy as always!

4 lipca 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Thank you Owen for taking a moment to share your feedback.

We greatly appreciate this and this will be shared with the business.

Many thanks
Gold Medal Team

Oceniono na 5 z 5

Melissa was amazing!

Melissa was amazing! The customer had been shopping around, no other tour operators could get close, as usual Gold Medal completely supported us and worked together to get the booking over the line. Nothing was too much trouble- the communication was fast & efficient. I feel like I can put my whole trust to the experts at Gold Medal. It is clear their knowledge is second to none. Our shop has used Melissa a few times and we always receive the same service. Special mention to Libby who actually secured the booking on behalf of Melissa. Even though this was not her initial enquiry, she was up to speed within minutes and made the booking process easy and seamless. Thank you once again for helping me confirm such a fantastic booking! :)

24 czerwca 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Thank you so much for your wonderful feedback Christina. We're delighted to hear that Melissa and Libby were able to provide the support, expertise, and seamless service needed to secure this fantastic booking.
Thank you again for your ongoing support – we look forward to helping with many more successful bookings in the future!

Many thanks
Gold Medal Team

Oceniono na 5 z 5

GREAT SERVICE / PRODUCT

Gold Medal offer consistant excellent service , an easy to use booking platform with experienced support team if you need to check anything .
They really do make it easy for you have a great product and excellent prices

24 czerwca 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Thank you David for taking the time to share this with us and give us this review.

We are grateful and your comments are shared with the business and teams.

Thank you
Gold Medal Team

Oceniono na 5 z 5

Michael in the Pure Luxury department…

Michael in the Pure Luxury department at Gold Medal was very helpful with getting the holiday confirmed for me. Would always email me back when I had a question.

12 czerwca 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

You feedback will be passed on.
Thank you for taking the time to share.

Gold Medal Team

Oceniono na 5 z 5

Always a great experience when using…

Always a great experience when using Goldmedal. Have used them for years and get great service. The team are fabulous, I deal with Joe Bradley in the Pure Luxury team a lot and he is always so quick and responsive, but all team members are great!

12 czerwca 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Thank you Ellie for taking the time to share with us.

We always appreciate the time agents take to share with us.

Gold Medal team

Oceniono na 5 z 5

Peter Soneya from Pure lux helped me…

Peter Soneya from Pure lux helped me out getting a high value Florida booking over the line against some challenges, Thank you so much again Pete

9 czerwca 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Great feedback and we will ensure this is shared.

Thank you Jennifer for taking the time to share.

Gold Medal team

Oceniono na 5 z 5

I made a Cruiseplus booking with Jake…

I made a Cruiseplus booking with Jake last week. He was super efficient and friendly, a pleasure to make the booking with him

3 czerwca 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Thank you for your kind words.

Gold Medal Group

Oceniono na 5 z 5

Chris from Cruise Plus

Chris from Cruise Plus was outstanding.He went the extra mile keep checking the Rocky Mountaineer as seats were not showing but they came back up and he also manged to beat the quote she had from a competitor Great work Chris Thank You

13 maja 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Thank you so much for your lovely feedback.
Chris will be thrilled to hear this. We’re delighted he could secure the seats and even beat the competitor’s quote.

Many Thanks
Gold Medal Team

Oceniono na 5 z 5

Ellie

Ellie! What a superstar...she went above and beyond for providing several quote combinations to give the customer maximum choice. She was so patient and really helped me source the best holiday for the family. An absolute asset to the team! Thank you Ellie

3 maja 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Hello

Really appreciate you sharing this. Ellie’s dedication shines through, and we are so glad she helped find the perfect holiday.
All the feedback is passed on and shared with the business.

Thank you
Gold Medal Team

Oceniono na 5 z 5

Joe Bradley

Agent Joe Bradley was most helpful in securing a booking for my first time referred clients

30 kwietnia 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Thank you Paul for taking the time to write your review and we are please to hear this is a referral and new customer.

We are always delighted to hear such positive feedback.

Many Thanks
Gold Medal Team

Oceniono na 5 z 5

Kate Kinney is a superstar

Kate Kinney is a superstar, always willing to go the extra mile to help me out, a credit to Gold Medal!

30 kwietnia 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Thank you Jamie, we appreciate you send this to us.

We always share our Trust Piot reviews with the business and this has been greatly received, to start the weekend.

Gold Medal Team

Oceniono na 5 z 5

Agent Beverley Florida Booking

Beverley, from Gold medal America team was absolutely phenomenal.
So friendly and so helpful.
She made the booking process so easy.

22 kwietnia 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Carly

Thank you for taking the time to add a review for us.
We will pass this on the Beverly, how wonderful to get a phenomenal review.

Much Appreciated
Gold Medal Team

Oceniono na 5 z 5

Amy Holden was great so pleasant and…

Amy Holden was great so pleasant and helpful Amy was very friendly but professional, Amy gave me many different options for my customers as they were undecided on their destination her knowledge was brilliant, thank you for the top tips with the car hire.
Regards Gina.

17 kwietnia 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Hi Gina,

Thank you so much for your lovely feedback. I’m really pleased to hear that Amy was able to support you so well. It’s great to know she provided friendly, professional service and helped you explore a range of destination options for your customers. I’m also glad her car‑hire tips were useful.
Your comments mean a lot, and I’ll be sure to pass them on to Amy

Many Thanks
Gold Medal Team

Oceniono na 5 z 5

Another great experience…

Another great experience with Gold Medal! Great communication and excellent service, this time with Wendy. A fantastic company with fantastic products, highly recommended!

18 kwietnia 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Hi there,

Thank you so much for sharing this wonderful feedback. We’re delighted to hear you’ve had another great experience with Gold Medal, and it’s fantastic to know that Wendy provided excellent communication and service. We truly appreciate your recommendation and your continued support.

Thanks again for taking the time to share your comments

Gold Medal Team

Oceniono na 5 z 5

The member of staff was informative

The member of staff was informative, responsive with their quote even though we had to requote, the format of the quote is always great and time saving for us as we can pass this on to clients directly. Pricing was competitive too.

15 kwietnia 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Hi,

Thank you for taking the time to share your feedback. I’m really pleased to hear that our team member provided clear, informative support and responded promptly, even with the requote. It’s great to know the quote format continues to save you time and works well for passing directly to your clients. I’m also glad you found the pricing competitive.

Many Thanks
Gold Medal Team

We truly appreciate your comments and your continued support

Oceniono na 1 z 5

unhelpful unless you pay a lot mor

Booked a multi city trip to Canada, when checking flights with the airline they hadn't booked hold luggage. For the length of the trip and the itinerary it would have been pretty obvious that hold luggage would be required.
One of the internal flights the time was changed, when we asked if if was possible to get an earlier flight they point blankly refused to assist unless we paid a rather large amount to change.
No I wouldn't use again and no I wouldn't recommend!
EDITED
Thanks for the response BUT it's BS
My partner contacted our travel agent and got mugged off so she then contacted you directly. The person on the phone wasn't interested said they would speak to their manager basically mugging her off as well. Spent over £10k with you, you've got the money and don't care!
2nd edit
Tried calling you to speak to who ever deals with these reviews so you could advise and look into this
Mugged off again
You document's ref PR8AG2V

1 kwietnia 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience, especially with the luggage and the difficulty you faced when trying to adjust your internal flight. That’s not the level of service we aim to provide.

Hold luggage should absolutely be discussed clearly at the time of booking and would have been with your travel agent, particularly for a multi‑city itinerary like yours, and I understand how frustrating it must have been to discover it wasn’t included. The situation with the schedule change and moving to an earlier flight also falls short of what you should expect.

If you’d like us to look into your booking in more detail, we’d be happy to help, please contact your travel agent and ask them to send the details for us to review.

Many Thanks
Gold Medal Team

We are sorry that it has come to this type of feedback

Would you like to send your booking reference number, this will allow us the chance to look into the review given.

Many Thanks Gold Medal Team

Oceniono na 5 z 5

Excellent service as always from…

Excellent service as always from Heather at Gold Medal. Professional, efficient and an absolute pleasure to work with every single time. Nothing is ever too much trouble and everything is handled seamlessly, which makes such a difference in this industry. Reliable, knowledgeable and consistently delivering at a high standard. Highly recommend.

16 kwietnia 2026
Opinia niezależna
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Odpowiedź od Gold Medal Travel Group

Thank you Sarah,

Always lovely to hear a review about Heather and the Pure Luxury product.

All the best
Gold Medal Team

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