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Immediately notified about service being down. Good about estimating more or less when service will be restored. Service was restored sooner than the time given.

All I can say is they did their best. I needed a new modem, mine couldn't be fixed. It was sent and I was told it would be here in 1-2 business days. On day 4 it still hadn't arrived. I called in and was told UPS lost it. Another one was overnighted which came the next day. In activating it I called tech support for help to change the username and password to one of my choosing. The "edit" I was told to click on was NOT there, which caused us both frustration. It was finally there the next day, so obviously it takes some time for it to show up on the portal. NOW, surprise, yesterday I received another modem, the one that was lost! Now I have 2 modems to return, no box to send the original one in and no return labels. I lost my internet when we had a huge storm and it couldn't be reactivated by tech support. Everyone tried their best but this has been a mess and it cost me $50 on my cell phone bill for data overage as I don't have unlimited and had to rely on my phone for a week while I waited for a fix. UGH. This has not been a good experience.

I can find what I want to know quickly. Easily to resolve any billing questions without wading through lots of things I have no interest in. The Eero app that is used with the routers is also excellent…once it’s installed.

Thank you! 😊

A good agent that addressed my issue on price.

My installer did an excellent job with very nice customer service and knowledgeable

I was promised a 200.00 dollar gift card for switching to fiber optic well still waiting.

The tech person her name was Kris she was great. I’m 75 and not really good with wi-fi issues. She answered all my questions and worries. She’s sending a wi-fi booster as I’m having issues with streaming. Haven’t seen it yet but she will send it. At least I hope so. But I really like her and she takes her job serious and is a joy to deal with. Simply the best. Not sure about the date. I think it’s closer.

Because for the last two months and a half I have called every single day about my referral reward I have gotten so many different answers it took up so much of my time and the person I referred It’s talking about switching Internet providers because your company did not live up to its promotional referral gift card promotion that they promised and it is all messed up in the system and nothing has been done about it and I continue to waste my time and call your company about this problem and I get so many different answers from management and never get my problem solved

Service is fantastic. No issues there. However, I was charged twice for my first month of service, and when I tried to contact customer support I was told that I would receive a credit towards my 2nd month and that the matter was closed and there was no refund possible. TERRIBLE customer service.

Excellent customer service and pricing! I highly recommend them!

There is “lag time” between pressing the button on the remote to response. We didn’t have that with Blue Ridge.

Operator was easy to understand and gave me step by step instructions and we had success !!!

The technician was knowledgeable and did his job expertly and in a timely manner.

The phone Tech and in home Tech were very helpful. The Young Man that came to my home was well attentive to what I had experienced with my WiFi problems. Apparently the initial modem was not suited for fiber optics, so I never had the 500 speed I was paying for from the beginning. All is well now!

I’ve had no serious problems of any kind and at any time that I have called Customer Service for whatever reason the representatives has always been pleasant, concise and helpful

Quick response and solved everything professionally and proficiently.