Globalflightcatchers Recenzje 492

Wynik TrustScore: 3.5 na 5

3,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Never ever book anything with this company. Our flights have been cancelled. The travel agency has not responded to mutiple attempts of contact by email and no refund has been issued. The two... Zobacz więcej

Oceniono na 5 z 5

There had been an error booking flights and I had been charged twice (first booking had looked like it hadnt gone through). One email and phonecall, and reimbursement was all sorted. Very helpful memb... Zobacz więcej

Oceniono na 4 z 5

They are accomodating , kind to talk too and given you a good deal, the only thing I wasn’t impress is that informing the client that the ticket has been issued which is not, they make you feel that y... Zobacz więcej

Oceniono na 5 z 5

The communication was prompt throughout. Just one amendment to payment after initial booking, but still alot better price than other sites. The documentation and flight info came through quickly and w... Zobacz więcej

Informacje dotyczące firmy

  1. Biuro podróży

Informacje przekazane przez różne źródła zewnętrzne

Global Flight Catchers is a trading brand of Al Hajj Travel & Tours Ltd. Global Flight Catchers is a travel agency and dedicated to creating and facilitating travel experiences that expand awareness and give each traveler a true experience and sense of the country and culture they are visiting. We guarantee that we always have plenty of great ideas for travel to different parts of the UK & all over worldwide destinations. We are committed to offering travel services of the highest quality, combining our energy and enthusiasm, with our years of experience. Our greatest satisfaction comes in serving large numbers of satisfied clients who have experienced the joys and inspiration of travel.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

492 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 20% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Never ever book anything with this…

Never ever book anything with this company.

Our flights have been cancelled. The travel agency has not responded to mutiple attempts of contact by email and no refund has been issued.

The two times we contacted by chat, they advice they will get back to us in 24h with a response. At this point it has been three weeks and we still haven’t had any reply or solution.

3 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Just booked two business class tickets…

globalflightcatchers.com

Just booked two business class tickets from USA to UK and made a spelling mistake on one of the last names.

When I tried to fix it and became very concern that this may all be a scam as no one would respond to their on line help system or email. So I called 347-801-8535 and I tried to cancel the flights to rebook correctly within 15 minutes of the booking and was told I could not cancel the flights.

If they fix the spelling and send my tickets with the ability to select the seats I will change this rating. But for right now I think I just got scammed, they have terrible customer service. Finger crossed.

15 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY
I THINK IT IS A SCAM.
I RECIEVED EMAIL CONFORMATION THEN ANOTHER EMAIL SAYING THEY HAD TRIED TO CONTACT ME - THEY HADNT - AND I NEEDED TO CALL TO CONFIRM THE BOOKKNG.
THE LINK ON THE EMAIL TO THE WEBSITE DOES NOT WORK. I HAVE CALLED 20 TIMES AND NOONE IS ANSWERING PHONE- THE CALL IS BEING STOPPED. NO COMPANY MESSAGE OR HOLD SOUND.
I HAVE CONTACTED MY BANK. PLEASE DONT RISK IT!!!

15 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

WARNING! PROFESSIONAL FRAUDSTERS!

My wife made a booking and was immediately in touch with an agent who advised our tickets were only standby. We paid an additional £1000 to get a fixed ticket and extra for seat selection. Despite being issued etickets we were told the airline would not release seating yet. After dozens of telephone and email exchanges and dealing with multiple agents our issues have still not been addressed. We regret using this agency! BE CAREFUL!

21 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

My journey with this company…

My journey with this company Globalflightcatchers was truly memorable. From the first call till the last day of my trip, their service was smooth, transparent, and very supportive. They handled all arrangements professionally and were always available for help. It felt like traveling with family, not just a company. Thank you for making my trip beautiful and stress-free. I will definitely book again and recommend to others.”

21 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Regarding My refund???

Global flights have written that I must contact them directly regarding my refund on my previous review.... Makes me laugh

I HAVE BEEN CALLING AND EMAILING with the same damn response, airline have to refund first , 2 weeks then 3 weeks then next month.

To date 7 weeks later I've still not had my refund. Bunch of thieves. Do not tell me you are transparent, I would love to post all the emails you have sent to me and show how much lies you all say. And you are stealing people's money

So no I do not understand cause I haven't received my refund .....

4 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

They canceled my flight and kept my money

They Canceled my flight and now no one can contact me regarding my refund. When I call to ask about it, they hang up on me. I al currently I out of $1358 and not able to get any response from them.

30 stycznia 2026
Opinia niezależna
Logo Globalflightcatchers

Odpowiedź od Globalflightcatchers

Hello,

We’re sorry to hear about your experience; however, we believe this review has been posted in error and is not related to our company.

We are a UK-based travel agency, and we do not operate under a US domain nor do we have any record of a booking matching the details mentioned (including the amount of USD 1,358). We also do not cancel flights directly—airline schedules and cancellations are managed by the airlines themselves, with refunds processed as per airline policies.

We kindly request you to double-check the website or company you booked with and post this review on the correct platform so it reaches the appropriate business that handled your booking.

If you believe this review was intended for us, please contact us directly via our official website contact details with your booking reference so we can investigate and assist you properly.

We respectfully request that you kindly remove this review from our page, as it is impacting our business and may mislead other customers.

Thank you.

Oceniono na 1 z 5

Flight never booked. No refund.

They never booked the flight that was paid for months in advance. Been at least 40 working days since the refund has been requested and nothing. No reply to any emails, the phone calls get dropped more often than not. Scammy. Stay away, book directly with an airline. Will need to get lawyers involved at this stage. Stay away!

15 lipca 2025
Opinia niezależna
Logo Globalflightcatchers

Odpowiedź od Globalflightcatchers

Hello,

We’re truly sorry for the inconvenience and frustration this situation may have caused, and we understand how concerning it is when a booking does not go as planned.

We would like to respectfully clarify that the booking was not canceled by us. The reservation could not be fully confirmed because the airline did not confirm the seats, which is beyond our control. As a travel agency, we act as an intermediary and must follow the airline’s confirmation and fare rules.

Regarding the refund, please be assured that no funds are withheld by us. Once the airline releases the payment back to us, the refund is processed to the original form of payment in accordance with the airline’s timeline and policies. While we always follow up with the airline, refund processing times are determined solely by them.

We value transparency and customer trust, and we encourage you to contact our support team directly with your booking reference so we can provide you with an exact update on your refund status.

Thank you for your understanding.

Oceniono na 1 z 5

Terrible customer service

Terrible customer service. Made whole experience very stressful. Honestly rude and unhelpful. No planning or consistency. Never call back when they say. Pointless arranging time. Also terrible signal in the call center location and very hard to understand

22 stycznia 2026
Opinia niezależna
Logo Globalflightcatchers

Odpowiedź od Globalflightcatchers

Hello,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience felt stressful, and we understand how important clear and timely communication is—especially when dealing with travel arrangements.

We’d like to clarify that there was no intention to be unhelpful or rude. Any delays in callbacks or communication were due to operational and network limitations at the time, not a lack of concern or planning. We always strive to assist our customers as promptly and professionally as possible.

Regarding call quality, we regret any inconvenience caused by technical signal issues, which are sometimes beyond our immediate control. We continuously work to improve our communication systems and service standards to avoid such experiences in the future.

Your feedback is valuable to us, and we would appreciate the opportunity to review your case further and assist you directly. Please feel free to contact us via our official support channels so we can address your concerns properly.

Thank you for your understanding.

Oceniono na 1 z 5

They Cheat With Different Way

I BUY Ticket on line on 16th January 2026 for Edinburgh to Lahore Returned Tickets For 2 Persons. IN There website I Read The Price of Tickets And Luggage 40 kg Include. They Didn't send me the eticket. I send them,email .They reply my email your tickets is not confirmed.
I phone again and ask them ,why you didn't send me eticket, I paid you all amount. They say someone call you.i wait for 4 hours, they didn't call me.I again call them,then someone talk with me,he tell me new story, he say you need to pay for baggage,per person £299 pounds.i tell him,when I buy ticket on your website Luggage is included. But he say it is not true. Then I say him okay Refund My money, he say we didn't Refund The Money, I say,Why,he say we tell you latter.i say him if you didn't refund me i informed my bank and also polic.he reply ,do anything. I say okay.
I send them email, if you didn't refund my money, in 24 hours I informed my bank and police and also put Review in Trustpolit. Next day they email me we Refund your money in 24 hours.
So,I got my money back,but everyone be carefull to buy the tickets from these company. After you paid,They gave you BIG Shock.

16 stycznia 2026
Opinia niezależna
Logo Globalflightcatchers

Odpowiedź od Globalflightcatchers

Hello,

Thank you for taking the time to share your experience. We’re truly sorry for the frustration and stress this situation caused, and we understand how upsetting it can be when a booking does not proceed as expected.

We would like to gently clarify that your booking was not fully confirmed by the airline at the time of payment. In such cases, the airline may revise fare conditions, including baggage allowance, before final ticket issuance. Unfortunately, until the airline confirms the booking, we are unable to issue e-tickets, and any changes to baggage or fare rules are controlled by the airline, not by us.

Regarding the refund, we would like to confirm that your full payment was successfully refunded once the booking could not be finalized, in line with our policy. At no point was there any intention to withhold your funds, and we regret any delay or miscommunication during this process.

We sincerely apologize if our communication did not meet your expectations at the time. Your feedback is valuable and helps us improve our service and clarity for future customers.

Thank you for your understanding, and we wish you all the best with your future travel plans.

Oceniono na 3 z 5

No ticket and ref provided now shows cancelled on the American Airlines website

I have booked flights in November sent details back then no ref number BA flights for April . Have sent 2 emails 1 online message and 2 phone calls to ascertain when I will get tickets or ref to go into booking and no response keep getting fobbed off that I’ll get a call back it’s an easy answerable question not happy
After finally receiving a e-ticket with a reference I contacted American Airlines where I was told they could see a booking but it was not verified. I have asked the company to verify after they are asking me for more money for baggage as I am not convinced I am getting these tickets and I fly in April. Today 6/2 I checked the booking ref and the flights have been cancelled! Have sent email and if no response within 24 hours will be contacting my bank for a refund!

19 stycznia 2026
Opinia niezależna
Logo Globalflightcatchers

Odpowiedź od Globalflightcatchers

Hello,

Thank you for getting in touch, and please accept our sincere apologies for the inconvenience and frustration you’ve experienced. We completely understand your concern, especially with travel planned for April, and we’re sorry that our response time did not meet your expectations.

There was no intention to delay or avoid your request. The delay in providing the booking reference was due to the airline’s confirmation process, and we regret that this was not clearly communicated to you earlier. We appreciate your patience and understand how important it is to have clarity and peace of mind regarding your booking.

We are now reviewing your reservation as a priority and will update you shortly with the relevant details. Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this for you.

Oceniono na 1 z 5

This is absolutely legit scammer

This is absolutely legit scammer. Do not trust on this company. Your booking will be confirmed after that you will not receive the E ticket. They are scamming you. They just want to get your money and they will make excuses. the ticket is expensive now you need to pay more money so we can confirm your ticket blah blah do not trust police already on the way.

16 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Purchased some tickets to fly from mcr…

Purchased some tickets to fly from mcr to isb this company had advertised tickets with checked in luggage plus hand luggage once we recieved the e ticket it showed in my as 7kg hand luggage, after discussion with the customer service they told us that there was no hand luggage and one of the tickets were not confirmed. Once we tried to cancel they would let the call ring and put us straight on hold or hang up. After numerous attempts of trying to reach out to the customer service team via phone and email they stopped responding. Have had to dispute this with the bank as mid sold.

17 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Could not give a stronger…

Could not give a stronger recommendation. These guys worked magic. They got me seats for a holiday during the very busy New Years holiday period at a decent price. They stayed the course in finding me the seats at the price and I could not be more grateful.
Very Professional team.
Thanks again chaps. 🙏🏿🙏🏿👍🏿👍🏿

11 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Do not use this company

Wasnt on flght passenger list and still waiting a refund
Recieved email of cancelation on the same morning was already aware wasnt on flight as we was at airport checking in desk

10 listopada 2025
Opinia niezależna

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