Very disappointing experience
Very disappointing experience. The dress arrived too late for the occasion I purchased it for, and the fabric quality was much poorer than it appeared on the website.
I requested a full refund, but customer service repeatedly offered me 10%, 20% and eventually 30% refunds if I kept the dress.
When I requested a full refund, I was told I would have to return the dress to China at my own expense.
I have not worn or even tried the dress on. I simply want to return it and receive a full refund, but the whole process has been unnecessarily difficult and frustrating.
Very poor customer service and a very disappointing return experience. I would not recommend Gleamond and I will not be purchasing from them again.








