My experince with Gleam has been excellent from day one. They have always provided me with professional and experienced cleaners who handle my cleaning tasks exceptionally well. Gleam is also... Zobacz więcej
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Zobacz, co mówią recenzenci
Had a great cleaning with Monica over the weekend. Booked at short notice due to a cancellation with another outfit and she was on time, friendly and did a great job. The website is super user fri... Zobacz więcej
Reakcja na opinię
Absolutely fantastic service, the cleaner Onome did a brilliant job, professional and left everything spotless. Really happy with the results and would definitely recommend Gleam. Jonathan V
Absolutely terrible my original booking got cancelled last Minute then re booked for later in the weeks then cleaner never showed up to my re book and didn’t even have any notice they were coming when... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Gleam Cleaning™ cleans homes reliably and affordably for only £16.99 per hour. We pride ourselves on having great customer service combined with true quality.
Dane kontaktowe
Zjednoczone Królestwo
- www.gleam.cleaning/help
- gleam.cleaning
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I have had a great cleaning experience…
I have had a great cleaning experience with Gleam. Toluwalope did a great job. She was so attentive to details from the start to the end.
I recommend👌🏾
Joan D.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Gleam has been great so far
Gleam has been great so far. I have a weekly clean with Rose and she is doing a great job. Always polite, works efficiently and really discreet whenever I am working from home.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Unprofessional, unreliable, sub standard
To start - I had to delete my previous review because Gleam posted my full name, email address, telephone number, borough and post code in their reply. Let this be an indication of the professionalism and care of this company.
I had previously used Gleam for over year now - from May 2024 (with a 6 month break from Jan 2025) and have been generally really disappointed with the quality of service.
These are the issues I've experienced:
1 - Being sent cleaners who are afraid of cats and dogs despite the fact that I was very clear that I have a dog (a 3kg miniature pinscher) and a cat.
2 - Inexperienced cleaners who have clearly never cleaned professionally. For example, the latest cleaner used descaling spray to clean the front of my kitchen cupboards and didn't know what things like Cif and polish were for until I explained.
3 - I was previously sent a cleaner who spent 1.5 hours cleaning my (very small) bathroom and was then rude to me when he explained he didn't have enough time to clean the rest of the house.
4 - I've been sent cleaners who cannot speak English therefore can't understand me when I explain what should be cleaned and how meaning the quality of the work is substandard.
5 - Cleaners not showing up and giving little to no notice with no compensation from Gleam: the latest cleaner has not shown up for the last 2 sessions. Most recently I wasn't informed until an hour before the clean was due to start and previously she called me the evening before a 10am clean and didn't inform Gleam so I had to contact them myself.
Gleam offered a free upgrade to their "premium service" which I can find no information of on their website - the "premium service" wasn't an option when I signed up and I've never seen or heard anything about this until now. This makes me question the validity of this - it sounds like a lie in an attempt to appease.
Apparently this "premium service" offers 'among the best, most experienced pool, a handpicked cleaner for future cleans' so I can only assume that what I've been paying for so far has not included experienced, hand picked cleaners which goes against the description on the website which says the service is 'unmatched on value, quality and customer satisfaction'. This is untrue - the value, quality and customer satisfaction I've received have been incredibly poor.
I'm sure there will be a response I set this to say it's 'under management review' & feel dubious about the number of positive reviews for Gleam given that another reviewer who had a poor experience mentioned being offered compensation to remove their poor review.
Would not recommend, look for another service that is actually valuable and reliable instead.
These are the bullying tactics Gleam has tried so far to get me to remove this review:
1- Threatened legal action
2 - Posted my personal information in replies 3 times (since removed as I reported them to TrustPilot and the ICO)
3 - Offered a refund of the £45 they have wrongfully charged as a cancellation fee despite having had more than 20 cleans with them
4 - Threatened legal action again
In response to their reply below:
You say I expected "deep cleaning" - I do not believe moving a washing basket to clear dust behind it constitutes deep cleaning
You said there was "a high level of soiling" despite me having fortnightly 3 hour cleans for over a year
You say cleaners complained yet never mentioned it in over a year?
You say I tried to "exploit low paid workers" yet they are paid by Gleam who take a cut of their salary. If they are exploited and low paid, that is your fault, not mine.
Finally, I'm incredibly suspicious of the number of positive reviews given my experience. I'd be very surprised if they are all genuine.
Take a look at Gleam's replies to negative reviews, e.g. they called one customer "unhinged". If that's how you talk to and about your customers on a public forum, your levels of customer service and professionalism speak more about you than my review ever could.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
I'm very happy since I start with Gleam…
I'm very happy since I start with Gleam cleaning,Alina it's doing a very great job all the time and professional and I'm very happi with her

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
I will update this review if my issues…
UPDATE - after a worrying start the cleaner worked hard and listened. It was funny when she brought my duvet cover downstairs with the duvet still in it and had laid the fresh duvet cover out on the bed but I showed her how to do it and now she knows. Excellent attention to detail, brilliant hoovering and dusting, she cleaned the blinds without being asked and I will be very happy to have her back. Thanks so much R you have been a huge help today.
I will update this review if my issues are resolved as I am a fair person. The work is guaranteed - the first clean was a disaster I have the photos - it just wasn’t done - I complained to gleam but all they have done is send a second cleaner (who I have had to pay for) who they say is highly rated and all cleaners have at least one year experience. Both cleaners walked up the stairs in their dirty outdoor shoes the one today holding her plastic shoe covers in her hand - what part of cleaning are you not understanding ? The highly rated cleaner hasn’t used a Henry Hoover before (all cleaners in my experience like Henry) hadn’t used a mop with integral spray so let’s see how your “highly rated” cleaner does. You clearly don’t give them even the most basic training. Oh yes and she asked where my brush was to clean ?? If she tries I will help her and she seems a nice lady but you clearly send inexperienced untrained cleaners and hope they will some-how “wing it” . If you can sort out the quality of the work the app and user experience is excellent (hence the stars) but not there is no point

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
What a fantastic experience I have had…
What a fantastic experience I have had with my Housekeeper Avgustina. She is thorough, punctual and friendly. She always does a great job and the Gleam system is so easy to use

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
I'd like to thank Chloe on Gleam's…
I'd like to thank Chloe on Gleam's customer service team after I recently messed up a booking. I made a booking for a one off clean but I did not get the cleaning products, I thought they were included but on checking back Gleam do mention this in a number of places on the booking journey and on emails, I just had not noticed that. Anyway, when my cleaner showed up and had no cleaning products, Chloe got in touch to let me know the cleaner was there with no products. But they offered to go to a local shop to pick up some cleaning products and charged me directly so the cleaning could go ahead. I did have to also pay extra for the cleaners time but that is fair enough as was my error. At least the cleaning got done before my parents came to visit, all down to Chloe who resolved a challenging situation. Thanks again.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
I recently booked a last minute tenancy…
I recently booked a last minute tenancy clean after the agency I had booked let me down. I could not believe how quickly Gleam got a replacement cleaner out to me, within only 3 hours after I booked, and they did a great job

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
We have been very happy with Gleam…
We have been very happy with Gleam since we started our weekly cleaning back in August. Our cleaner Jo always goes above and beyond, her attitude is great, she always works efficiently and discreetly, we love coming home from work the evenings after she has been. Would highly recommend

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Excellent Service
I booked a cleaning session with this agency and the experience was amazing from start to finish. The cleaner, Chidera, arrived right on time and did an excellent job, leaving my place spotless.
Really impressed- highly recommend!

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
I’ve had a great experience with Gleam…
I’ve had a great experience with Gleam from start to finish. Booking was easy and communication was smooth throughout. Esther did an amazing job with the cleaning very thorough and paid attention to detail.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Clients was very kind and patient
Clients was very kind and patient

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Gleam experience
I have good communication with the agency, appointments are carried out smoothly, cancellations provided with notice very easy, flexible and friendly customer service thanks gleam for all your help allways.
Jurcilina

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
I’ve been with Gleam for over a year…
I’ve been with Gleam for over a year now with a weekly session and would highly recommend the service.
Prices are reasonable and the service team are really friendly and helpful. My cleaner Rose is amazing and if she’s ever not been able to make it for whatever reason I’ve been offered a replacement and the experience has been seamless.
Some of the other reviewers on here expecting their cleaners to be able to changes times and dates on a whim shows a lack of respect for those cleaners who will have other jobs at different times. Expecting cleaners to move times and dates on the whim of a client shows a total unawareness of cleaners having various clients and not just them. Sorry guys but the world does not revolve around you.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Our cleaner was great
Our cleaner was great! But unfortunately I found the system for contacting Gleam to amend the time of future appointments clunky and difficult. I hoped it would be a more flexible service, but if you want a cleaner exactly the same time every fortnight, then this is a good service.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
It's great experience having Gleam…
It's great experience having Gleam cleaning, Vivian was helpful and well organised, it's nice coming home to a clean and fresh home after her cleaning days. I will always request for the services over and over again...Maya B.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Have had a great experience cleaning…
Have had a great experience cleaning with Gleam from start to finish. Tope did a great and perfeectly well Job

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Courtney v
Passionate, commitment, and making the client environment cleaner is my periodic. Sparking clean thoroughly the job, professionalism and efficiency, punctuality, is my watchword.
Thanks clean cleaning , thanks to all our clients, thanks Courtney v for trusting in us .

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Great work!
We have a fortnightly clean with Tunde and she is brilliant, efficient and hardworking - overall great experience with Gleam

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Good Service
I booked a one-time with Faith, did a really good job, on time and polite. Thanks!

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
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