My experince with Gleam has been excellent from day one. They have always provided me with professional and experienced cleaners who handle my cleaning tasks exceptionally well. Gleam is also... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Had a great cleaning with Monica over the weekend. Booked at short notice due to a cancellation with another outfit and she was on time, friendly and did a great job. The website is super user fri... Zobacz więcej
Reakcja na opinię
Absolutely fantastic service, the cleaner Onome did a brilliant job, professional and left everything spotless. Really happy with the results and would definitely recommend Gleam. Jonathan V
Absolutely terrible my original booking got cancelled last Minute then re booked for later in the weeks then cleaner never showed up to my re book and didn’t even have any notice they were coming when... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Gleam Cleaning™ cleans homes reliably and affordably for only £16.99 per hour. We pride ourselves on having great customer service combined with true quality.
Dane kontaktowe
Zjednoczone Królestwo
- www.gleam.cleaning/help
- gleam.cleaning
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The cleaning team did an amazing job
The cleaning team did an amazing job. Titilope was professional and she did an excellent job too

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
“Great experience with Gleam Cleaning
“Great experience with Gleam Cleaning. Titilope did an excellent job — very detailed and professional. Highly recommend!”

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
I had a really great experience with…
I had a really great experience with Gleam Cleaning. The service was smooth from start to finish, and everything was handled professionally. Titilope did an amazing job very thorough, detail-oriented, and left my home spotless. I’m really happy with the results and would definitely recommend!

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
My place is always spic and span
I have a weekly cleaning with Katherina and I can honestly say that she is the best cleaner I’ve ever had. It’s been about three months now and my place is always spic and span whenever I come home from work after she has been. I would highly recommend Gleam to all family and friends.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Excellent
I Theresa had a great experience with gleam .I needed one and I was given a competent staff . Bukola really did a great job.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Very disappointing first experience.
Very disappointing first experience.
The cleaner did a good job with the two bathrooms, however several other areas were missed or not cleaned properly. The hall was not dusted at all, the tops of picture frames in the office and bedroom were left untouched, and the kitchen floor and hob were left with visible streaks. A considerable amount of water from the cleaning bucket was also spilled onto the carpet next to the guest bathroom.
One of my specific requirements before the visit was that the microwave needed to be cleaned. Despite this being clearly stated in advance, the cleaner asked about it again on the day and it was completely ignored.
Another issue was that a very strong scented spray or perfume was used in the flat, which left such a strong smell that we had to air the property afterwards. I have supplied ALL cleaning products.
I sent detailed feedback to the company after the clean and asked to try a different cleaner next time. After not receiving any response to that feedback, I emailed again to cancel all future cleans. Only then did they reply, stating that because I was cancelling after the first booking, the service would be treated as a one-off clean at a higher hourly rate. Even worse, within a minute of sending that email, they charged an additional £6 to my card.
There was no acknowledgement of the feedback, no apology, and no real attempt to resolve the issues. As a first time customer, I found both the service and the way the complaint was handled very poor.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Three cancellations in one week
We had our cleaning cancelled three times in one week. One time was an hour before the cleaning on a Saturday where we had planned around it and the third time was 5 minutes before the cleaner was due to be here. This company is very unreliable.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟
I’ve had a great experience with cleaning from start to finish. The service was very professional, reliable, and well organised. Everything was handled smoothly, and the communication was excellent throughout the process.
A special thank you to Mary, who did an amazing job. She was very thorough, attentive to detail, and made sure every area was spotless. It’s clear that she takes pride in her work, and it really shows in the results. The place looked fresh, clean, and welcoming after she finished.
I truly appreciate the effort and high standard of service provided. I would definitely recommend this cleaning service to anyone looking for a dependable and high-quality clean. Thank you again for the excellent work!
— Anastasia N

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Have had a great experience with Glean…
Have had a great experience with Glean from start to finish. Martina did a great job
Mike R.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Professional service and good results…
Professional service and good results every single time

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Two cancellations due to 'emergencies' in a row.
We booked a 3hr clean (our first with Gleam) but we received an email to say that the booking had to be cancelled because of an emergency for the cleaner.
Gleam asked to reschedule so I agreed but said we had a low tolerance for cancellations.
One hour before the cleaner was due arrive the following week, we received another cancellation message. The message was, word for word, exactly the same as the one we'd received the week before (saying that the booking that had been cancelled because of an emergency).
Emergencies happen. But two weeks in a row? With no contingencies? Not a serious company.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
I used Gleam for an end-of-tenancy…
I used Gleam for an end-of-tenancy clean and they exceeded all expectations. The property was in better condition than when I moved in. The oven looked brand new and every room was cleaned thoroughly from top to bottom. My landlord was extremely impressed and I had no issues getting my full deposit back. The booking process was easy, the cleaner Nebibe arrived on time, and worked incredibly hard. If you’re moving out and want a good job without being ripped off, I would recommend them.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Cleaner did not show up, Gleam did not help with replacement
The allocated cleaner did not show up and Gleam did not inform me in advance of the expected cancellation. There was no number to call so I had to fill in a form on Gleam's website and also email them to enquire about my cleaner's whereabouts. Half an hour after my booking was due to start, I received a call asking if the cleaner had arrived, which is when I explained the appointment was urgent and had been booked weeks in advance for a specific reason. I was then emailed nearly 40 minutes after my appointment was due to start and was told the cleaner would not be coming and that there was no availability for a replacement until the following week at the earliest.
As the cleaning was time-sensitive, I had to book a same-day replacement elsewhere at a higher price. I raised this with Gleam and asked them to cover the cost difference due to the loss I incurred as a result of their conduct, but they refused to offer a meaningful resolution. I would avoid gleam.cleaning and go with a more punctual and trustworthy provider, ideally one with better customer service.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Very poor customer service and quality of cleans
Very poor customer service, response to queries and an unreliable service. I have had multiple cleaners fail to turn up, poor quality cleans and then I’m unable to cancel my bookings as no one in the customer services team respond to my multiple attempts to contact them. I don’t enjoy complaining but I feel this review needs to be written.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Booked a one-off clean before guests…
Booked a one-off clean before guests arrived and the place looked incredible. Highly recommend!

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
my experience with Gleam
I have had a great experience with Gleam. The cleaners always do a great job, are polite and kind and I highly recommend the service.
Ângela!

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Recently moved to London from the…
Recently moved to London from the states and had an amazing housekeeper in New York so was worried about what I’d end up with with a new company.
I’m so happy I went with Gleam. I contacted the service team to tell them about my situation and they helped me to organize moving in cleaning as well as regular weekly cleaning combined with a quick walk of my Labradoodle. My housekeeper Alina is amazing and we have a really good working relationship. Delighted with the results.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Cannot recommend Gleam Cleaning highly…
Cannot recommend Gleam Cleaning highly enough. The customer support team are so helpful, in particular Izzy who has helped me on a number of occasions with booking changes, thankyou!
As for the cleaners, I have only had positive experiences. They've been on time and done a great job. The place always feels fresh and clean.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
Titilope has had a great experience and it was amazing working with gleam
Titilope has had a great experience and cleaning with Gleam from start to finish. The jobs are flexible and accessible. They have good clients that treat me with love and welcome me into their home like I’m part of them.

Odpowiedź od Gleam.cleaning™ | London | Trusted Home Cleaners
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