Givemecosmetics Recenzje 

Odpowiedź od Givemecosmetics

17 wrz 2026

Hi,

Thanks for taking the time to leave your feedback.

We’re sorry to hear you were disappointed with the delivery timeframe. Our delivery information advises that orders are dispatched within 3–5 working days, with delivery taking place once the order has been dispatched. During particularly busy periods, dispatch times can be extended, and this information is displayed on both the shipping terms and also our terms and conditioners.

We’ve checked your order and can see that this was ultimately cancelled and refunded at your request. As the order was cancelled, we’re unable to provide any further delivery update on this occasion.

We’re sorry the experience did not meet your expectations and appreciate you taking the time to share your feedback.

Give Me Cosmetics

Odpowiedź od Givemecosmetics

16 wrz 2026

Hi Becca,

Thanks for your review.

We’re sorry for the frustration caused by the delay with your order. We completely understand that waiting for an order to be dispatched is disappointing.

Our delivery information and current dispatch timeframes were updated on our website before your order was placed, so this information was available at the time of purchase. The terms also explain that delivery timeframes begin once an order has been dispatched and that orders can take longer to dispatch during particularly busy periods.

We’re currently experiencing a high volume of orders, which is unfortunately causing longer dispatch times than usual. Our Customer Service response time is also currently up to 72 hours, as stated on our website, while our team works through enquiries as quickly as possible.

We’re sorry that you’ve been unhappy with the experience and appreciate your patience while our team works through the current delays.

Give Me Cosmetics

Odpowiedź od Givemecosmetics

Zaktualizowano 16 wrz 2026

Hi Louise,

Thanks for updating your review.

We’re really sorry to hear how frustrating this experience has been, particularly as the items were purchased as Christmas gifts. We completely understand that receiving a parcel where a product has leaked and affected other items is disappointing.

We’d just like to clarify a few points regarding the resolution offered. While the leaking product was damaged during transit, the other items affected by the spill were not damaged or defective. As our products are designed specifically for use in bathrooms, they can be safely wiped and cleaned down, so unfortunately we wouldn’t be able to replace products that remain in perfect working condition but have had some product spilled onto the outside.

We did offer to replace the damaged item and the gift boxes that had been affected by the leak. You then advised that you weren’t happy with this resolution, as you wanted all of the products replaced. At this point, we suggested the alternative option of returning the products for a refund.

We’d also like to clarify the £4.99 return fee, as we appreciate this may have caused some confusion. The return email sent to you specifically states:

**“If your return is due to a fault/damage or receiving an incorrect item, you’ll be prompted to upload a few photos so our team can review everything.”**

It then separately explains:

**“For change-of-mind returns, there’s a small return shipping fee of approximately £4.99.”**

The £4.99 fee therefore applies to change-of-mind returns and not to returns relating to genuine faults or damage. We have also reviewed the correspondence and cannot see anywhere that you were advised that you would need to pay this fee to return your damaged order.

We’d also kindly ask customers to allow our Customer Service team some time to respond to emails. We’re currently experiencing an extremely busy period, and our stated response time is up to 72 hours. Our team is working through all enquiries as quickly as possible, so we really do appreciate your patience while we respond.

We always aim to resolve issues as fairly as possible, and we hope this helps to clarify the information and options that were provided.

Give Me Cosmetics

Odpowiedź od Givemecosmetics

17 wrz 2026

Hi Wendy,

We’re really pleased to hear that we were able to help when you spotted a better deal after placing your order. We always want to make things as straightforward as possible for our customers, so it’s great to know we could get the refund arranged for you quickly and without any hassle.

It’s also great to hear that you’re happy with our products! We really appreciate your kind words and your support, and we hope you continue to enjoy your Give Me Cosmetics favourites. 💗

Give Me Cosmetics

Odpowiedź od Givemecosmetics

17 wrz 2026

Hi Kelly,

Thanks so much for your amazing 5-star review!

We’re so happy to hear you’re loving our hair products and consider them the best on the market! It means so much to know that you’re happy with the results and have found products that work well for your hair.

We really appreciate you taking the time to share your experience with us and for your continued support. We hope you continue enjoying your Give Me Cosmetics favourites! 💗

Give Me Cosmetics

Odpowiedź od Givemecosmetics

14 wrz 2026

Hi Mickilee,

Thanks for your review.

We’re really sorry for the delay with your order. We’re currently experiencing some delays due to the ongoing sale and the high volume of orders we’re receiving. Our delivery terms were updated before the sale to make customers aware that dispatch times may be longer than usual during this period.

Our current response time is also up to 72 hours, excluding weekends, due to the increased volume of enquiries we’re receiving.

We completely understand how frustrating this is, and we’re sorry for the inconvenience. Our team is working as hard as possible to get orders and enquiries dealt with as quickly as we can, and we really appreciate your patience and understanding.

Give Me Cosmetics

Odpowiedź od Givemecosmetics

14 wrz 2026

Hi Bee,

We’re really sorry that this was your first experience with us and that you’ve been left disappointed. We’re currently experiencing some delays due to the ongoing sale and the high volume of orders we’re receiving. Our delivery terms were updated before the sale to make customers aware that dispatch times may be longer than usual during this period.

Our current response time is also up to 72 hours, excluding weekends, due to the increased volume of enquiries we’re receiving. We appreciate that this doesn’t make the wait any less frustrating, particularly when you were hoping for a clearer update on your order.

Our team is working as hard as possible to get orders dispatched and enquiries responded to as quickly as we can, and we’re really sorry for the inconvenience caused.

Give Me Cosmetics

Odpowiedź od Givemecosmetics

14 wrz 2026

Hi Tracey,

Thank you so much for your lovely review and for coming back to us for your 4th order! We’re so happy to hear you’re loving all your products and have managed to stock up with the 50% off!

We’ll definitely pass your wash scrunchie suggestion over to the team. You never know, it could be one for the future!

Thank you again for all your continued support, it genuinely means so much to us.

Give Me Cosmetics

Odpowiedź od Givemecosmetics

11 wrz 2026

Hi Alyssa,

We're sorry to hear that you were unhappy with the experience and apologise for any frustration caused.

I can confirm that your order was cancelled and the refund was processed by our team this morning at 8:46am.

In relation to the cancellation email, the wording stating that the payment had "not yet been refunded" is part of the automated Shopify cancellation notification. When an order is cancelled, Shopify can send the cancellation confirmation before the separate refund transaction has been processed, which is why this wording can appear on the email. It does not mean that the refund will not be issued.

Your refund has now been processed, and the funds will be returned to your original payment method in line with your payment provider's processing times.

We apologise again for the delay with your order and any confusion caused by the cancellation email.

Give Me Cosmetics

Odpowiedź od Givemecosmetics

Zaktualizowano 11 wrz 2026

Hi Lauren,

We're sorry to hear that you feel this way and we do appreciate you taking the time to leave your feedback.

We've reviewed the correspondence relating to the issues raised, and we can see that these have now been resolved. We have also reviewed the interactions with our Customer Service team and, while we appreciate that this may not have been the experience you were hoping for, we cannot agree with the suggestion that you or your family member were spoken to dreadfully. The responses provided were in line with our customer service guidelines and we are therefore unsure where this impression has come from.

We're also sorry to hear about the missing conditioner and the delay with your delivery. We can see that these concerns have been addressed by our team. If anyone is still experiencing issues, please tell them to pop us an email over and we can look into this for them.

We always welcome genuine feedback and use it to identify where we can improve. However, we do feel it's important to clarify that the correspondence we have on record does not support some of the claims made in this review.

Give Me Cosmetics

Odpowiedź od Givemecosmetics

10 wrz 2026

Hi Nichola,

Thank you for your review!

We’re really pleased we were able to resolve the issue for you so quickly. It’s great to hear you’re enjoying our products and that you had such a positive experience with our customer service. We really appreciate your recommendation!

Thanks again,
Give Me Cosmetics

Odpowiedź od Givemecosmetics

9 wrz 2026

Hi Stacey,

Thank you for your review.

We’re really sorry for the frustration caused by the wait for your order. We completely understand how disappointing it can be when you’re expecting an update and your order is still showing as processing.

We would just like to clarify that our 3–5 working day delivery timeframe applies from the date an order is dispatched, rather than from the date it is placed. Due to the increased order volume during our 50% off sale, our dispatch timeframe was extended, and our delivery terms were updated on our website before the sale began to make customers aware of the expected timeframe before placing an order.

We do appreciate that waiting longer than expected can be frustrating, and we’re sorry if this wasn’t clear when placing your order. We always recommend checking our delivery terms before ordering, as these contain the most up-to-date information on dispatch and delivery timeframes.

Thank you for your patience and understanding while we work through the increased volume.

Give Me Cosmetics

Odpowiedź od Givemecosmetics

8 wrz 2026

Hi Poppy,

Thank you for taking the time to leave your review. We're really pleased to hear you've been happy with the results you've seen from using our products.

We're very sorry to hear about the issues you've experienced with your recent orders. We completely understand how frustrating it is to be waiting over a week for an order, particularly when you've ordered with us previously without issue.

We are currently experiencing a much higher volume of orders than usual due to our ongoing sale, which has unfortunately caused some delays in processing and dispatch. We do appreciate your patience while our team works through these as quickly as possible.

We're also sorry to hear about the previous delivery issue. If an order was sent to an InPost locker rather than your chosen delivery method, we'd certainly want to look into what happened.

We completely understand your frustration, and we're sorry that this experience has left you feeling you no longer wish to order with us. We really do appreciate your custom and hope we're able to restore your confidence in us in the future.

Kind regards,
Give Me Cosmetics

Odpowiedź od Givemecosmetics

8 wrz 2026

Hi David,

We’re really sorry to hear that you’ve still not received your order, especially when this was intended as a birthday gift for your daughter. We completely understand how frustrating it must have been to have to go into town and purchase an alternative gift.

We appreciate that seeing your order marked as out for delivery multiple times without it arriving is extremely frustrating. Unfortunately, once an order has been dispatched, the delivery is handled by the courier, and the tracking information is the latest information available to us.

If you’re still waiting for your order, please contact our Customer Care team with your order details so we can look into the delivery with you and advise on the next steps.

We’re very sorry that this experience has left you feeling you won’t order with us again, and we hope we can resolve this for you.

Kind regards,
Give Me Cosmetics

Odpowiedź od Givemecosmetics

8 wrz 2026

Hi Iikanjidat,

Thank you so much for taking the time to share such a detailed review with us! It’s amazing to hear that you’ve been enjoying our Aloe Vera & Coconut range on your locs and that your hair and scalp are feeling soft and moisturised.

We completely understand that finding products that work well for thick and coloured locs can be difficult, so it means a lot to hear that you’ve been impressed with the results so far. We’re also really glad you’re enjoying the fact that the products are fragrance-free!

We really appreciate you giving us a try and sharing your experience, especially for others with locs who may not have considered our products before. We’ll definitely look forward to hearing how your hair feels after a few more weeks of continued use!

Thank you again for your support 💗

Kind regards,
Give Me Cosmetics

Odpowiedź od Givemecosmetics

8 wrz 2026

Hi J,

We’re sorry to hear that you were disappointed with our Aloe Vera & Coconut Oil range and that you didn’t enjoy the scent or how it left your hair feeling.

Our Aloe Vera & Coconut Oil range is **silicone and sulphate free**, which can make it feel quite different from products containing these ingredients. Silicones in particular can coat the hair and give an immediate smooth, lightweight feeling, whereas when switching to a silicone-free range, your hair may initially feel heavier or greasier as it adjusts and any existing product build-up is being removed.

This adjustment period can vary depending on your hair type and the products you have previously been using. We always recommend giving a new haircare routine some time to settle before deciding whether it's right for your hair.

Of course, we appreciate that every hair type is different and unfortunately our products won't work for everyone. Thank you for giving the range a try and for sharing your honest feedback.

Kind regards,
Give Me Cosmetics

Odpowiedź od Givemecosmetics

8 wrz 2026

Hi Emma,

Thank you for taking the time to share your feedback. We're really sorry to hear that the Recode range hasn't worked well for your hair, particularly as you've previously been so happy with our Pink range. We appreciate that not every product or range will suit every hair type, and we're disappointed that you've not had the results you were hoping for.

We would, however, like to clarify your comments regarding reviews. We do not only publish 5-star reviews or intentionally remove genuine negative feedback. Reviews submitted through our website are subject to our review guidelines and moderation process, which means that not every submission will necessarily be published.

We completely understand why seeing predominantly positive reviews may give the impression that negative feedback isn't being shown, but this isn't an accurate reflection of how our review system works.

We're also sorry to hear that your own review hasn't appeared as expected. If you contact our Customer Care team with the details of the review submission, we'd be happy to look into this further for you.

We genuinely value honest customer feedback, both positive and negative, as it helps us understand where we can improve and helps customers make informed decisions.

Kind regards,
Give Me Cosmetics

Odpowiedź od Givemecosmetics

4 wrz 2026

Hi There!

Thank you so much for your lovely review! 💕

It means so much to us to hear that you’ve been using Give Me Cosmetics for years and continue to love our Pink Hair Care range. We’re so happy to hear it leaves your hair feeling soft and looking shiny! ✨

It’s also wonderful to hear your kind words about our customer service team. We always aim to be prompt, friendly and helpful, so knowing you’ve had such a positive experience really means a lot. 🥰

Thank you for your continued support over the years — we truly appreciate you choosing Give Me Cosmetics time and time again! 💗

Kind Regards
Natasha

Odpowiedź od Givemecosmetics

4 wrz 2026

Hi Alice

Thank you so much for your fantastic 5-star review! ⭐️💕

We’re really pleased to hear that, although your original parcel unfortunately went missing with the delivery company, our customer service team were able to step in and get a replacement out to you quickly.

It’s wonderful to hear that you’re already noticing a difference in your hair after using our Pink Shampoo & Conditioner just a couple of times! 🥰 The Pink range is a favourite for helping dry hair feel softer and more nourished, so we’re delighted it’s working well for you.

Thank you so much for your kind words and for recommending Give Me Cosmetics. We really appreciate your support and hope you continue to love your products! 💗✨

Kind Regards
Natasha

Odpowiedź od Givemecosmetics

3 wrz 2026

Hi Shelly

We’re sorry to hear you were disappointed, however we would like to clarify the circumstances for anyone reading this review.

Your order was delivered on 15th August, but the damage was not reported to us until 21st August. When we requested the relevant information required to investigate the claim, as outlined in our Terms & Conditions, you advised that you were unable to provide it.

The photograph provided does show damage to the conditioner, however the damage appears to be a clean opening/cut through the tube rather than clear evidence of damage caused during transit. This is precisely why we requested photographs of the packaging, as this would have allowed us to establish whether the parcel had been damaged in transit and investigate this with the courier where appropriate.

The delivery photograph also showed the parcel at the point of delivery with no visible external damage. Without the requested packaging evidence, we were unfortunately unable to establish when or how the damage occurred.

We understand that this is frustrating, but we cannot automatically replace or refund an item without the information required to investigate a damage claim. Our process is in place to ensure these claims can be properly investigated and handled consistently, rather than being a refusal to assist.

Kind regards
Give Me Cosmetics