Great delivery good arrived within 48hrs of order. Good quality different goods. Some items gifts for family who no longer live in Scotland but still long for home.
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Spotted the ideal gift for my Godson on this lovely website. Super impressed by the whole process - Great customer updates and service - Speedy delivery and well packaged. Always a pleasure to suppo... Zobacz więcej
Excellent product and just what we wanted. The order process was simple and we received an immediate acknowledgement together with a nice letter saying hello and a little story of the company. Thought... Zobacz więcej
Great company to deal with. Ordered my Tunnocks tin for my supply of caramel wafers. Was kept well informed of how my order was proceeding and it arrived within a couple of days very neatly and carefu... Zobacz więcej
Informacje dotyczące firmy
- Butik
- również w kategorii:
- Artysta
- Dekoracje i architektura wnętrz
- Porcelana
- Sklep z odzieżą dla niemowląt
- T-shirty
Informacje przekazane przez różne źródła zewnętrzne
Colourful and fun Scottish gifts for you and your home with a wee touch of humour! As a small business our loyal customers are key to our future and customer service is hugely important to us. We try to get it right all the time, but if we have missed the mark please email us and we will put it right asap :)
Dane kontaktowe
19 Underwood Rd, PA3 1TH, Paisley, Zjednoczone Królestwo
- gillian@gilliankyle.com
- gilliankyle.com
4,9
Doskonała
4 tys. recenzji
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Terrific Tunnovks tins
Painless purchase process and the Tunnocks tins are fantastic. Delivery was swift and painless so it was a very pleasant experience all round.
20 maja 2026
Opinia niezależna
Terrific product range and brilliant…
Terrific product range and brilliant service—I got my item the next day, which wasn’t promised, so was an extra delight. Thanks Gillian.
3 czerwca 2026
Opinia niezależna
Great service
Great service.
Quick and easy ordering. And was delivered within 2 days. Mug and coaster of excellent quality
Great quirky gift for an Edinburgh guy now living in Glasgow.
28 maja 2026
Opinia niezależna
Tried to change the order via 2 email…
Tried to change the order via 2 email addresses but that didn't happen. No phone number for direct immediate contact. Have donated the t shirt to a charity raffle
1 czerwca 2026
Opinia niezależna
Odpowiedź od gilliankyle.com
Hi Alison,
I've had a look into this and it appears you placed an order and then emailed shortly afterwards asking to change the item ordered.
Unfortunately, by the time we picked up your email later that day, the order had already been dispatched by our (very efficient!) fulfilment warehouse, so we were unable to intercept it. At this time of year they often turn orders round in a couple of hours.
Tom replied explaining this and how to return the item for a full refund. As a small independent husband-and-wife business, we're always happy to help where we can, but we can't guarantee immediate responses to order amendment requests before dispatch. We do, however, respond very quickly to customer enquiries and in this case replied later the same day.
You also mention that we don't have a direct phone line. That's correct, we're not always available to take calls so we handle customer service by email and contact form, which allows us to keep track of requests and ensure every customer receives a response.
You chose to donate the t-shirt to a charity raffle rather than return it for a refund which was very generous of you.
We'd still love to help though, so if you'd like to order the t-shirt you originally wanted to change to, we'd be delighted to offer you a 40% discount. Tom will send you an email separately with the details.
While we're sorry we couldn't change your order before it was dispatched, we believe we provided prompt, helpful customer service and a fair solution.
With thanks!
Gillian
I bought the Tunnocks biscuit tin on…
I bought the Tunnocks biscuit tin on the spur of the moment as a gift which was well appreciated. Decent quality tin ,it arrived well packed and on time.
26 maja 2026
Opinia niezależna
1st class service
1st class service, product ideal, arrived in time and responded promptly to questions.
Keep up the great work
1 czerwca 2026
Opinia niezależna
Caramel Wafer tins forever!
Wanted the Caramel Wafer tins forever then got them in the sale! Perfect
Delivery was super speedy and I can’t thank Gillian enough.
Thank you, I’ll be back soon.
24 maja 2026
Opinia niezależna
Quirky
Unusual, quirky products delivered very quickly. Bought to take as gifts to Canada.
28 maja 2026
Opinia niezależna
Lovely printed aprons
Lovely printed aprons - great quality and very reasonably priced. As always, good comms from a first rate seller. Prompt delivery as promised. I’ll be back!
22 maja 2026
Opinia niezależna
fantastic quality perusing delivered…
fantastic quality perusing delivered promptly
17 kwietnia 2026
Opinia niezależna
Love Gillian Kyle products
Love Gillian Kyle products, have had my Scottish friends very happy and made them laugh. I have 3 very Scottish mugs in my cupboard plus 2 sent as gifts.
The mugs they make me smile. Quick delivery and unusual gifts, and a family business. Thank you, from Annie
23 maja 2026
Opinia niezależna
Toilichte!
Toilichte!
Easy to order, arrived promptly, nice quality and securely wrapped.
I bought the caramel wafer mug as an in-joke gift, planning to get as many wafers in it as possible.
23 maja 2026
Opinia niezależna
Celebrate all things Scottish
Lovely design, quick delivery and nice to celebrate all things Scottish.
Many thanks
Gillian
18 maja 2026
Opinia niezależna
Total Legend.
I received my order promptly and well packaged so that the contents arrived intact. Thoroughly pleased with all my purchases and the T shirt is already in the wash.
18 maja 2026
Opinia niezależna
Quality Scottish gift
Such a friendly fast service from Gillian. A wonderful quality Scottish gift for a birthday which made everyone smile! It’s a perfect fit and looks amazing. A great find for sure! Thank you Gillian :)
18 maja 2026
Opinia niezależna
Ordered 2 Forth Bridges T-shirts for my…
Ordered 2 Forth Bridges T-shirts for my son who has a great sense of humour and lives near the new Queens Ferry Bridge at South Queensferry and myself. Both of us are delighted with the T-shirts which arrived promptly. They're great fun and put a smile on people's faces when they clock the humour.
9 maja 2026
Opinia niezależna
This is my second order with Gillian
This is my second order with Gillian. I loved the items in my first order so much, I ordered additional ones of them plus some new items. Love the Tunnocks tin. Bought a few as gifts! Lovely stuff.
30 kwietnia 2026
Opinia niezależna
Great little fun coaster
Great little fun coaster, I’m sure our grandson will love it. Great price.
7 maja 2026
Opinia niezależna
A Perfect Gift
After searching for a 10th Anniversary gift, Gillian had the perfect idea! Arrived quickly, well packaged and I’m super pleased! Absolutely recommended 5⭐️
6 maja 2026
Opinia niezależna
Doświadczenie Trustpilot
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