ordered end of january, never received it. was told it didnt pass customs, then they were moving to a warehouse. I asked for a refund,they said bc of volume it would the refund would be delayed, almos... Zobacz więcej
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Zobacz, co mówią recenzenci
It has been three months since they have received my order. I have been told that first the delay was due to customs, later I was told that it was a warehouse issue. I was told that a refund was due... Zobacz więcej
Fast delivery, well packed - and oh, a couple little goodies included..... I love my Messmer Tee and look forward to enjoy the other goodies I got for myself and friends......And looking forward to... Zobacz więcej
team germanshop24 ist einfach spitze.....mein paket ging verloren und alle haben sich bemueht es ausfindig zu machen - kein erfolg - darauf hin schickte mir the "awesome team" erneut ein paket zu mit... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008. In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week. In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US. In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.
Dane kontaktowe
P.O. 1444, 31310, Hinesville, Stany Zjednoczone
- 916 273 6029
- info@germanshop24.com
- germanshop24.com
Odpowiada na 9% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
AMAZING experience!
I couldn't believe how FAST our order got here! FROM GERMANY! Incredible! It was 3 days from the order date! I didn't even know that was possible! This is a great shop! Great communication, prompt shipping (LIGHTNING SPEED!), just great overall! If you miss your German products, this is definitely a great option! And the shipping is totally reasonable! I don't know how they do it!
Excellent Customer Service
I placed an order on May 19, 2025. The next day I realized that I had given the wrong delivery address and send an email to that effect. A couple of hours later I got a phone call from a very helpful gentleman. We got the problem solved. I received my order approximately one week later. I was impressed with the help I got, my order and the delivery date. Thank you again. I will order again.
Great assortment of products
Great assortment of products and reasonable shipping rates. I have ordered there several times, orders are always processed and shipped quickly. Never any issues.
Happy Costumer
I can highly recommend GermanShop24. Fast delivery,well packed, and even some extra goodies included. For sure my website to order my stuff from Germany to make me and my family happy.
My initial order was packed and send…
My initial order was packed and send quickly, and it was held up along the way. Upon arrival, only half my order had arrived! I reached out to Germanshop24 and told them my issue. They filed a claim and asked that I tell them the missing items. They then shipped another box with all my missing items. They've always been fair, and reasonable with pricing. This is why they will continue to earn my business!
Perfect- all the around
Fast, easy and prices 👌 Overall, very pleased and so nice to have German treats just a few days away...
Thank You!
Lincoln
The quickness of delivery for my items
The quickness of delivery for my items. I was amazed how fast I get them at my door. In good condition too. Thank you we will be ordering from you again and will tell friends how easy it was .
Marianne Goforth
Wonderful opportunity to get products from Germany
Ordered a variety of products from the GermanShop24. They came quickly and well wrapped so nothing was damaged. I look forward to the brotchen--something I haven't had since leaving Germany.
CUSTOMER SERVICE EXCELLENT.
As I said before, customer service as absolutely the best! I love how carefully you pack the packages and how fast they get here. just love German shop 24!
I am so happy with every item
I am so happy with every item. Fast delivery and exactly what I ordered.
I wish I had a package coming every week.
Fast delivery and more
Fast delivery, well packed - and oh, a couple little goodies included.....
I love my Messmer Tee and look forward to enjoy the other goodies I got for myself and friends......And looking forward to add some good Knorr sauce to my cooking.
Getting ready for ordering some Easter goodies for my son and his family in California. I forwarded your link to them.....of course.
I also recommended Germanshop24 to a German food and goods loving friend here in Michigan. He was stationed in Germany and has fondest memories.
We have been purchasing Chai Latte from…
We have been purchasing Chai Latte from Germanshop24 for about 5 years. They have never disappointed us with either outstanding service or fantastic product. their packaging is superb and the delivery time surpasses most of the American companies and their shipping costs are usually less than American shipper charges. this is a quality company, and we highly recommend them notwithstanding Trump's threat of his ridiculous tariffs.
Beyond good customer experience,so…
Beyond good customer experience,so professional.
We where extremely satisfied with all,thank you for preparing and packing everything inside the package so well.
Highly recommend from us.
simple and easy ordering
simple and easy ordering. quality product, waited 20 years for this type of store. No capatalistic greed by seller.
Super schnelle Lieferung
Super schnelle Lieferung! Alles perfekt. Ich werde definitiv wieder bestellen. Vielen Dank!
Just want to thank everyone at…
Just want to thank everyone at Germanshop24 for providing me years of comfort foods and enjoyment. I placed an order on a Monday, and from Dresden, it was on my doorstep in four days. The orders are always packed with care and there’s always a fun little surprise. If you ever lived in Germany and are now stuck in the USA - this is the place for a taste of “home”!
Jacobs Kronung Balanced Blend
We received our order of Jacobs Kronung Balanced coffee - the price was fantastic and it shipped and arrived on time. Grateful we can enjoy so many wonderful products from Germany!
Habe meine Bestellung erhalten
Habe meine Bestellung erhalten, alles war komplett. Einfach zu bestellen.
Hab nur ein bisschen Heimat gegönnt 😉
Vielen Dank nochmals für die schnelle Lieferung.
Just received my package
Just received my package. We really needed a pick me up following the US elections. Thanks for the careful packing, everything arrived in perfect condition. We love ordering from your store. You carry all of our favorite treats that we had when we've lived in a visited Germany. Will definitely order again. Thank you so much
Order #135528 am 9 September aufgegeben…
Order #135528 am 9 September aufgegeben ... und bezahlt ... bis her ist noch nichts angekommen ... kein Rückzahlung ... kein gar nichts ... Schade
Nachtrag
Die hier angezeigte Antwort ist ein gutes Beispiel für die Inkompetenz und Arroganz dieses Unternehmens. Offensichtlich unfähig Versandpapiere korrekt auszufüllen, wälzen sie die Verantwortung auf den Kunden ab.
Inzwischen habe ich vergleichbare Produkte bei einem niederländischen Unternehmen bestellt und die Waren ohne Probleme erhalten.

Odpowiedź od Germanshop24
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