GERMAN PARTS Recenzje 

97
Wynik TrustScore: 4 na 5

3,9

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Oceniono na 5 z 5

Great service from German Parts. Communication was on point throughout the transaction, answering any questions I had about the parts/delivery. I ordered a pair genuine shock absorbers and the pri... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

German Parts pull through for me everytime I need OEM products for my car, not only is their service top tier but they can beat the main dealer on price every time.

Reakcja na opinię

Oceniono na 5 z 5

Very straightforward telephone transaction, part arrived in a couple of days (as promised) with no issues. Would definitely use this supplier again

Reakcja na opinię

Oceniono na 2 z 5

I have never given a negative review, but on this occasion I feel I need to. I ordered a pair of BMW 5 series headlights at he end of January and they arrived 11th February, so far so good. Upon i... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep samochodowy

Napisane przez firmę

Specialist in all OEM German car parts, from headlights to engines we guarantee we have the parts available to satisfy your needs from stock!


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

97 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 77% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(97)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 29

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Oceniono na 5 z 5

German Parts C63s Upgrade

I recently entrusted German Parts with the installation of a body kit on my AMG C63S, and I can confidently say the entire experience was nothing short of first-class. From the moment I placed the order to the final reveal, their professionalism, craftsmanship, and customer service exceeded all expectations.

The process was smooth and well-communicated every step of the way. I was kept informed throughout the ordering, delivery, and installation phases, which made the entire experience stress-free and enjoyable. It’s rare to come across a company that is this organised and transparent.

The quality of the body kit and components was outstanding, clearly premium grade materials that not only enhance the look of the vehicle but also reflect the performance and prestige of the AMG brand. Every panel, trim, and fitting was aligned with precision. The attention to detail in the installation process was meticulous, no corners were cut, and it’s clear they take great pride in delivering flawless results.

What really made the difference, though, was the team. They were genuinely passionate about what they do, incredibly friendly, and went above and beyond to accommodate every one of my requests. Whether it was minor custom adjustments or addressing my questions along the way, they handled everything with patience, expertise, and a positive attitude. It’s refreshing to deal with a team that cares just as much about the small details as they do about the big picture.

The finished product completely transformed my C63S. The car looks more aggressive, refined, and uniquely mine, all thanks to German Parts precision work and top tier service. If you're looking for a shop that delivers high-quality parts, expert installation, and an unmatched level of customer care, German Parts should be the only place on your list.

I wouldn’t hesitate to return for future upgrades or recommend them to any automotive enthusiast. Truly a 5-star experience from start to finish.

23 maja 2025
Opinia niezależna
Logo GERMAN PARTS

Odpowiedź od GERMAN PARTS

Thank you so much for this amazing review Muz, it was a pleasure having you as a customer and an absolute treat working on your C63s!

Oceniono na 5 z 5

Took my car in with a few cosmetic…

Took my car in with a few cosmetic issues it got booked in and done in a day and the car is looking so much better! Very nice friendly staff and a top service! Thanks guys

21 maja 2025
Opinia niezależna
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Odpowiedź od GERMAN PARTS

We massively appreciate your feedback James, it was pleasure working on your C63.

Oceniono na 5 z 5

AMG C63 Front Grille Purchase & Fitting

Joe was super helpful and really knowledgeable. The grille I purchased was a great price and he also fitted a couple of other parts at the same time. I highly recommend him and his team.

23 kwietnia 2025
Opinia niezależna
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Odpowiedź od GERMAN PARTS

Pleasure having you David, we look forward to seeing you again in the future!

Oceniono na 5 z 5

Ordered a passenger side headlight for…

Ordered a passenger side headlight for a 5 series, exceptional quality, packaged brilliantly and a massive saving on dealership. arrived 1 day after dispatch would definitely use again.
Would also like to point out very knowledgeable about part number as mine had been superceded and wouldn't have know otherwise..thank you GP

26 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Sehr mangelhaft

Telefonisch überhaupt nicht erreichbar. Per Email wird was versprochen was nicht eingehalten wird. Für fehlende Teile einer Bestellung warte ich noch bis heute .Also der Kundenservice ist katastrophal. Sehr schade

18 lutego 2025
Opinia niezależna
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Odpowiedź od GERMAN PARTS

You are not a customer of ours, we hold no emails from you, no telephone correspondence and no order placed in the name of “Daniel Jelak” we are UK based business.

Please remove this review or contact us directly either by telephone +44 1992 522600 or email enquiries@germanparts.co.uk

Thank you

Oceniono na 1 z 5

They initially quoted a 10-day delivery…

They initially quoted a 10-day delivery time over the phone for a non-stock headlamp. However, after waiting for 18 days and still not receiving the item, they were unable to provide a definite delivery date. To make matters worse, they refused to allow a cancellation or issue a refund. It appears that their terms and conditions differ from what is communicated over the phone. This experience highlights the discrepancy between their sales pitch and actual policies. Overall, this company seems unreliable and deceptive. I will not be using their services again.

17 lutego 2025
Opinia niezależna
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Odpowiedź od GERMAN PARTS

Dear customer,

It would greatly help if you provided confirmation of your name and order number so we can identify you.

Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations.

We strive to provide accurate estimated delivery times based on the information available at the time of order. However, in the case of non-stock items, we rely on our suppliers, and unforeseen delays can sometimes occur. We understand how frustrating this must have been for you, and we apologize for any inconvenience caused.

Regarding our cancellation and refund policy, we do our best to communicate these policies clearly, both on our website and at the point of purchase. As outlined in our terms and conditions, special order items are non-refundable once ordered, this applies to B2B customers only, as they are sourced specifically for each customer. We appreciate your feedback on this and will review our communication processes to ensure expectations are as clear as possible.

We regret that we were unable to meet your needs on this occasion, but we appreciate your business and the opportunity to improve. If there’s anything we can do to assist further, please feel free to reach out.

Best regards,

Oceniono na 5 z 5

BMW X3 Bixenon Adaptive Headlight

Ordered from these guys the part that I couldn’t find and also at a really good price with a january sale discount. They answered my phone calls and informed me about tracking regarding my parcel ! Will use them in future for sure ! Thank you !!

14 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

OEM LED Headlights Audi A3

Ordered a pair of replacement LED headlight units for my Audi A3. I received good comms from the guys at German Parts, including them checking comparability for me. OEM parts I ordered arrived well packaged with quick shipping. Received some helpful advice about coding etc after I had received the units. Considering the price I paid for these units was significantly less than dealer pricing, I couldn’t fault my experience with German Parts at all.

15 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Once again gents ,thank you....again

Once again,the gents at german parts have really shone through,difficult customer requiring a headlamp for a mercedes that main dealer had NO lead time on supply this year !,these guys have achieved the almost impossible,unit fitted,programmed correctly with the right software and one happy MP left with his car this afternoon.simply sumup..THANK YOU

29 listopada 2024
Opinia niezależna
Oceniono na 2 z 5

HEADLIGHT FOR BMW’S

Ordered a headlight for my bmw 5 series last year there was delivery issues with the headlights but not everyone’s perfect especially our couriers company’s in the uk

One the headlight arrived it was fitted to the car and the beam projection image was kicking the wrong way (unless your in Europe) called them told them had a mate drive to their offices to collect a new one installed on the car took to bmw for coding and kept coming up with all the faults indicator side/day time light fault headlight fault contacted them after bmw said it was a dodgy headlight every time I called them went to voicemail or would be told I would get a call back from the CEO never heard anything then the warranty of 6 months ran out and now I have to buy another unit to get the car through and MOT anther 1000 pounds out the window just have the car on the road as they supplied a European headlight

Even to this day after paying for 3 bmw specialist and 2 days at 1 bmw main dealer and 1 day at another bmw still doesn’t working correctly only works when it wants to

4 grudnia 2024
Opinia niezależna
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Odpowiedź od GERMAN PARTS

Mr Croxford, thank you for leaving your review.

Unfortunately we would like to clear some things up in this review as you have not been 100% truthful.

The particular headlight you ordered over a year ago, was a an adaptive headlight meaning it moves around when you drive, the fault you was experiencing is down to coding issues or water damage to plugs from your old unit, hence the reason the headlight “kicks the wrong way” these are an extremely susceptible to condensation which we can see you was suffering with on your old unit.

Your Father drove up to us and not to our office as he had to come to owners house to collect a headlight after hours because you refused to let us send it out via courier, we accommodated you as best we could even though this is not something we normally do.

After taking the second headlight you had the exact same faults with the headlight as you had with the first one? As stated, once again it’s not possible to have the exact same faults with 2 different headlights.

The headlight you returned was sent off for testing and come back completely fine and was sold again afterwards without any issues.

We asked you to bring the car to us to sort the issues you was not interested in this offer, we offered you a full refund this didn’t interest you either, all you did was ask us to keep resending headlights, unfortunately this is not how warranty works.

In the future we suggest either bringing the car to garage you have warranty with or accepting a full refund.

Just leaving the issue and then leaving a bad review a year later isn’t exactly solving the problem is it?

Regards
GERMAN PARTS

Oceniono na 5 z 5

OEM AUDI headlamp

Ordered a headlamp for my Audi.
Superb customer service , as I did enquire about it through their website contact me box . They called me back the next morning with all the information needed. The process was smooth and my order arrived within a week ( Brexit baby ).
the headlamp was correct model for my car unfortunately it came in two inside colours and I got the wrong one .
Customer service was brilliant they quickly found the right part, sent the incorrect back and got the right OEM part within couple days.
There was brilliant communication from German car parts and I would highly recommend them .
My item - 1.5k £ from GCP
Audi quoted - over 3k.

16 listopada 2024
Opinia niezależna
Oceniono na 2 z 5

late displatch of car part

late displatch of car part

i will explain why.. on date of 7th november ive been ordered a fuel tank for my husband's car. purchase smooth, person which i spoke, polite. thumbs up
contacted them after purchase because i was worried paypal didnt made change about my last name(on app was still maiden name), gentleman told me wont be a problem.
on friday contacted and asked when will be dispatched, answer was on monday (11th)due size. Alright, i understood that.
came the day of tuesday, no details of displatched track, contacted them. said if they dont give me any details about, im cancelling the purchase, i needed asap since car was in garage waiting part.
answer about 6-7pm, said that item been dispatched as promised. that i will get the details next day..
wednesday(13th) got email with track details, entered on link, no history, spoke with ParcelForce, said they dont have any details, parcel haven't been sent 🤯
contacted next moment the seller, said again that parcel been sent as promised also other 50 parcels dropped
later before going to sleep, when i have been checked again, to SEE that parcel been dispatched on wed(13th) not on monday(11th) as YOU promised.
I got it today(15th)
so i dont recomand if you need a part asap and they dont keep their word, front of us, as clients! im also a human and i understand it, but its a difference between being honest and fool me... about the dispatch day.. got the parcel after a 8 days.. not estimated 2 working days as website says. Thats a disgrace!

15 listopada 2024
Opinia niezależna
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Odpowiedź od GERMAN PARTS

Thank you for your review, we apologies our services wasn’t good enough for you.

A couple things you left out of your review…

You placed the order on the 7/11 for a fuel tank (not a small item) you was told in advance it would not be dispatched until Monday 11/11, you was also told that because you are based up near Scotland delivery would not be next working day this is due to distance and the size of the item.

After booking your fuel tank on with the courier we was told it’s to big to collect, so we dropped your order to the drop off depot, Parcelforce then collected your order and delivered it to you 15/11.

The timescale we originally quoted you was an estimated time of delivery, you do need to factor in the points we have just previously stated.

If you was in rush you should have mentioned this to us and you could have paid for a faster delivery service but as you did not correspond with us before placing the order we did not know this.

Thank you for your order we do not feel this service warranted a 2 star review especially considering the price we sold you the fuel tank for was £150.00 cheaper than any other supplier.

Once again we apologies the delivery service wasn’t up to your standards.

Kind regards
GERMAN PARTS

Oceniono na 5 z 5

Dependable and great to deal with

This is the second time German Parts have helped me out. On both occasions they have been brilliant. David & Joe in particular have been great to deal with. Knowledgeable, helpful and efficient.
I will definitely be back.

3 października 2024
Opinia niezależna
Oceniono na 5 z 5

Helpfull and a great product.

When ordering my headlights the person on the other end of the phone was really helpfull and made sure I was ordering the correct ones. Delivery was well on time and the price for the headlights was a fraction of what I was quoted by a main dealer. Also peace of mind with a six month warranty. Now fitted. Thanks.

10 lipca 2024
Opinia niezależna
Oceniono na 1 z 5

COWBOYS - MISLEADING

COWBOYS - DO NOT ORDER

DO NOT ORDER!!!
REALLY UNPROFESSIONAL / MISLEADING

I ordered a headlight and was told it was genuine and would receive 4-5 day delivery

It never came, the manager always said it was out for delivery and it just didn’t arrive

18 września 2024
Opinia niezależna
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Odpowiedź od GERMAN PARTS

I am sorry but how is this even a genuine review?

Your stating what we supply is not genuine yet your saying you have never received goods from us? How could you possibly know the condition of our goods if you have never received them?

Would you care to actually enlighten us as to who you are and give us your order number, name and contact details? As we now believe that you are leaving multiple bad reviews in different names.

Oceniono na 5 z 5

High quality

Nice respectful people, very easy communication and high quality car parts that I needed

26 września 2024
Opinia niezależna
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Odpowiedź od GERMAN PARTS

Thank you for your honest and kind review, your always welcome here Mr Mukhtar

Oceniono na 5 z 5

Super service from all at German parts

Super service from all at German parts. I needed a new headlamp. Mercedes advised the part was on back order and could not provide any indication as to lead time. Not only they work tirelessly to get me the part I needed, they also made sure it functioned perfectly after it had been fitted by my own third party.
I would definitely use them again and highly recommend them

19 września 2024
Opinia niezależna
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Odpowiedź od GERMAN PARTS

Thank you for wonderful review Mrs Knight, it was a pleasure having you as a customer, your always welcome here!

Oceniono na 1 z 5

Con artists and trash, cheap quality

Dissapointed to say the least.

they never deliver within the time stated, and send me cheap parts that aren’t even close to the original thing and they are always faulty, and hide bad reviews from their trust pilot.

17 września 2024
Opinia niezależna
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Odpowiedź od GERMAN PARTS

Thank you for your review,

As you have not left any indication as to who you are we are unable to identify you, please do get back to us either by calling 01992 522600 or email: aftersales@germanparts.co.uk

You do not appear to be a customer of ours instead you just seem to be slandering our company.

We do not hide bad reviews on trustpilot, we have no control over this, we reply to all reviews good and bad, if you are actually a customer of us please contact us from one of the options above or reply the trustpilot request.

NOTE: Information has been requested but not yet supplied by this person.

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