Great service from German Parts. Communication was on point throughout the transaction, answering any questions I had about the parts/delivery. I ordered a pair genuine shock absorbers and the pri... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
German Parts pull through for me everytime I need OEM products for my car, not only is their service top tier but they can beat the main dealer on price every time.
Reakcja na opinię
Very straightforward telephone transaction, part arrived in a couple of days (as promised) with no issues. Would definitely use this supplier again
Reakcja na opinię
I have never given a negative review, but on this occasion I feel I need to. I ordered a pair of BMW 5 series headlights at he end of January and they arrived 11th February, so far so good. Upon i... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Specialist in all OEM German car parts, from headlights to engines we guarantee we have the parts available to satisfy your needs from stock!
Dane kontaktowe
Sedge Green Business Park, Nursery Road, EN92PA, Waltham Abbey, Zjednoczone Królestwo
- 01992522600
- enquiries@germanparts.co.uk
- germanparts.co.uk
3,9
Dobra
97 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 77% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
OEM Parts, Sensible Prices
German Parts pull through for me everytime I need OEM products for my car, not only is their service top tier but they can beat the main dealer on price every time.
27 lipca 2026
Opinia niezależna
Odpowiedź od GERMAN PARTS
It was a pleasure serving Ash, we thank you for your business and kind words!
Great service from German Parts
Great service from German Parts. Communication was on point throughout the transaction, answering any questions I had about the parts/delivery.
I ordered a pair genuine shock absorbers and the pricing was unbeatable. Saved a few hundred £'s over going to the main dealer for the same parts. Delivery was a bit delayed due to the parts being shipped from Germany, but it was worth every penny and I will definitely be buying from here again. Thank you
16 czerwca 2026
Opinia niezależna
Odpowiedź od GERMAN PARTS
Thank you for your kind words Ady, your business is greatly appreciated!
Ordered a parking sensor for a Mercedes…
Ordered a parking sensor for a Mercedes GLC. The part was available and at a competitive price. It arrived quickly and was well packed. Very happy and will use again
25 sierpnia 2026
Opinia niezależna
Odpowiedź od GERMAN PARTS
Thank highly value your business Darren, thank you ever so much for your kind feedback! We hope to serve you again in the future!
Very straightforward telephone…
Very straightforward telephone transaction, part arrived in a couple of days (as promised) with no issues. Would definitely use this supplier again
24 sierpnia 2026
Opinia niezależna
Odpowiedź od GERMAN PARTS
Ian we thank you so much for your kind words, feedback and business, we look forward to serving you again in the future!
Had to Report Fraud to my Credit Card to get Refund
My initial experience was good, a supposed OEM headlight for half the price of BMW and they were helpful when placing the order on the phone. Then it came to returning the headlight (which didn't work - the garage had to order a full price OEM from BMW which worked first time) and GPs illegal returns policy and behaviour then came to the forefront. Note that their refund policy is buried in tiny font at the very bottom of their webpage. Distance selling rules mean that you cannot to refuse to refund clearance items or items that are in the sale, however GP says exactly this in their returns policy (if you are having trouble finding it, it is because they bury the link in tiny text at the very bottom of their webpage). When I returned my headlight they said it would be checked within 24hrs and then refunded promptly. I chased multiple times over several weeks, they ignored every single email. Eventually had to report the transaction as fraud to Barclaycard - I sent off all the proof and got a refund. WILL NEVER USE THIS COMPANY AGAIN.
Tips if you really do want to deal with this company (which I don't recommend): Use a credit card for extra consumer protection, only communicate via email so that everything is in writing, understand your rights and distance selling rules, and finally don't expect the product to necessarily be OEM and actually work.
EDIT (Update below to address response from GP):
1. It is correct that you held the headlight for 2wks and this flexibility was appreciated. However, this bears no relation to distance selling rules in which the return period 'clock' starts once the product has been delivered, not ordered. 'Accepting' the headlight back was not goodwill, it was a legal requirement and it goes to show that you are not actually familiar at all with consumer law.
2. The garage in question is a very highly rated independent BMW specialist who have fitted parts that I have sourced multiple times with no problems at all.
3. You tried to call me twice after receiving my first email and I chose not to answer as your return policy was a huge red flag to me and I wanted a written record of everything. If you required information from me, you could have emailed, but instead chose to ignore multiple emails sent over a sustained period of time. A simple email saying "We are ready to process your refund, please call us to provide your credit card details" would have been straightforward.
4. Your very first email response to my return request states "Please note that the BMW headlamp was a pre-order item, procured specifically for your request. Additionally, the item was purchased during a sale period. I would appreciate it if you could review our terms and conditions regarding these types of orders." Neither 'pre-order' items nor sale items are exempt from distance selling rules and your efforts to dissuade me from my consumer rights speak volumes. As the seller you do not need to know the reasons for my return to facilitate the return or refund the money paid by a customer.
Thank you for your response but none of it rings true to my experience of your company.
4 czerwca 2026
Opinia niezależna
Odpowiedź od GERMAN PARTS
Dear Mr Wyld,
Thank you for taking the time to leave such a lengthy and detailed review.
Having reviewed your order, our internal notes and the circumstances surrounding the return, we feel it is only appropriate to clarify a few points for the benefit of anyone reading.
1. Your order was placed over the telephone and, at your request, the headlight was held for approximately two weeks while you were away on holiday. By the time you later requested to return the item, you were already outside of our 28-day return period.
Despite this, we agreed to accept the headlight back as a gesture of goodwill.
When we asked the perfectly reasonable question of why you wished to return the item, rather than simply explaining the issue you were experiencing, you repeatedly declined to provide a reason and instead chose to remind us of your statutory rights as a consumer.
We are, of course, familiar with consumer legislation. However, being told the nature of a problem does tend to make resolving it somewhat easier.
2. The headlight you returned was fully inspected and tested and was found to be fault-free. It was subsequently resold and fitted to another vehicle shortly afterwards without any reported issue.
Our headlights are genuine OEM parts and are supplied with a 12-month warranty.
Your garage advised you that the headlight was faulty and then went on to order a replacement directly from BMW. We can only speculate as to why their assessment differed from ours. It is, of course, worth noting that garages generally make more profit when supplying parts themselves rather than fitting parts sourced independently by customers.
We will leave readers to draw their own conclusions.
3. In relation to your refund, we made repeated attempts to contact you because we required your card details in order to process the refund. We do not retain customers’ card details on file.
Unfortunately, our calls went unanswered.
As you can appreciate, issuing a refund becomes rather difficult when the person requesting it declines to communicate with the company attempting to process it.
For that reason, describing German Parts as “fraudulent” is particularly disappointing. Fraud is a serious allegation and not a term that should be used casually, especially where the delay was caused by us being unable to obtain the information required to complete the refund.
4. Finally, our returns policy is broadly in line with the policies operated by main dealers and other businesses within the automotive parts industry. Items outside the stated return period are not ordinarily returnable, nor are items specially ordered at a customer’s request.
BMW, Mercedes-Benz, Audi and Volkswagen dealerships operate similar policies.
There is therefore nothing particularly unusual or unreasonable about the terms applied to your order.
For future reference, when dealing with any company, answering their calls and providing a clear explanation of the issue is generally the quickest route to a resolution. Refusing to discuss the matter and then expressing dissatisfaction that it has not been resolved quite as quickly as expected is, naturally, somewhat counterproductive.
Nevertheless, thank you again for your very comprehensive review.
We appreciate your previous business and wish you every success with your future purchases.
Regards,
German Parts
Could not help enough got every thing…
Could not help enough got every thing sorted for me at a great price can't ask for more
7 sierpnia 2026
Opinia niezależna
Odpowiedź od GERMAN PARTS
Your business, trust and feedback is highly valued Mr Wallace, we hope to serve you again in the future!
Disapointed
I have never given a negative review, but on this occasion I feel I need to.
I ordered a pair of BMW 5 series headlights at he end of January and they arrived 11th February, so far so good. Upon inspection, one of the headlights was missing a rear access panel, I was told a replacement would be sent – it is now middle of June and it has still not arrived! Several emails have been sent chasing delivery, but they are ignored and I get no response, this seems top match other reviews.
The headlights are advertised as genuine headlights and pictures show a BMW logo on the lens, but they are stamped “made in China”, so after market copies. I feel the description is misleading.
11 czerwca 2026
Opinia niezależna
Odpowiedź od GERMAN PARTS
Thank you for your review.
We are sorry to hear that you have been disappointed with your experience and would like to clarify a few points.
Firstly, regarding the rear access cap, we understand your frustration with the delay. However, it is important to note that the headlights supplied with your order did not include these caps as part of the original specification. Despite this, once you contacted us, we arranged for replacement caps to be sourced and sent to you as a gesture of goodwill. Unfortunately, they were lost in transit we apologise for the inconvenience this has caused.
To add the item you are referring to is only £15.00 from the main dealer, you could have easily procured one yourself or used the original ones from your old headlight.
With regard to your comments about the headlights being advertised as genuine, the country of manufacture does not determine whether a part is genuine or not. Many vehicle manufacturers, including BMW, now produce components in a variety of countries around the world, including China, Mexico, and other international manufacturing facilities. In today's automotive industry, relatively few components are manufactured exclusively within the EU.
A genuine BMW part remains genuine regardless of where BMW has chosen to manufacture it, provided it has been produced through BMW's approved supply chain. The presence of a "Made in China" marking does not indicate that a part is an aftermarket copy.
We always strive to provide accurate product descriptions and support to our customers, and we regret that this experience has not met your expectations. We appreciate your feedback and apologise again for the delay relating to the replacement cap.
After a lot of research
After a lot of research, I came across German parts and decided to purchase the sport downpipes and have it installed along with other mods and I can honestly say that Im so glad I took that decision as the outcome was perfect in every way, but before that and most importantly is that dealing with Joseph was an absolute delight along with his exceptional team and his wonderful father (an ex car racer), super friendly and very hospitable. Joseph's experience is next to none when it comes to Mercedes and Im sure will be the same for all brands, but it's just the way they work is extremely professional. As for the GT-C I took to them, well, If you have any GT, do yourself a favour and take it to them so you can start really enjoying your car and I promise you won't be disappointed. Thank you so much, really happy.
12 maja 2026
Opinia niezależna
Odpowiedź od GERMAN PARTS
Thank you ever so much for your kind words Mr Rasheed, it was a pleasure working on your vehicle, we look forward to serving you again in the future!
Bad company
I ordered a headlight and paid over a thousand pounds for it.
The headlight was never delivered and I have had to start legal proceedings for return of my money.
I consider this to be dishonesty and Joe obviously found it very easy to make incorrect statements
7 kwietnia 2026
Opinia niezależna
Odpowiedź od GERMAN PARTS
Under no circumstance was we dishonest, you ordered a Mercedes CLS headlight, prior to you placing the order you were advised the item was not in stock and would need to come from Germany, normally items coming from Germany take between 5 to 7 working days to arrive.
Your headlight arrived with us a day late due to courier delays, you was advised of this, once you was told there was a delay your phone manner changed and your partner instantly started threatening our company with court proceedings.
We agreed to refund you but you took it upon yourself to contact your bank and initiate a chargeback, once this has been put in place it is out of our hands and down to the bank to deal with, we have not challenged the chargeback and allowed it to go through.
Please do not exaggerate the truth no legal proceedings have taken place and you have been refunded, the headlight you ordered has now been sitting in our stock for weeks.
Extremely unnecessary reaction to a 24hr delay.
Dishonest people
Dishonest people
I have made a money claim on line to try to get my money back
They make promises but have no intention of delivering
They tell lies vey easily
7 kwietnia 2026
Opinia niezależna
German parts 5*
Joe & the team recently completed a service on my amg gtr, great communication and took care of my pride & joy.
All disks and pads changed.
Gearbox oils changed.
20 marca 2026
Opinia niezależna
German Parts are a highly recommended company.
German Parts are an extremely friendly, polite and very knowledgeable and capable team that provide a perfect service where nothing seems to be too much trouble.
All the products they sell are great, especially the carbon fibre parts that are made directly for them - everything being correctly priced is a real plus too.
I will definitely be using German Parts again.
26 marca 2026
Opinia niezależna
Never trust this site
Never trust this site. They sell the product, days pass, the product doesn't arrive, and then they say it's out of stock. I wouldn't recommend it to anyone.
6 marca 2026
Opinia niezależna
Odpowiedź od GERMAN PARTS
The headlight you ordered is an extremely rare unit — the BMW 1 Series Adaptive LED Shadow Edition headlight. At the time of purchase, you were advised that this item was not in stock and would need to be specially ordered.
Due to the rarity of this headlight, only one unit was available to order at the time. BMW themselves have had this headlight out of stock for a considerable period, meaning that even the main BMW dealership network was unable to supply it.
Unfortunately, the headlight we successfully sourced and ordered on your behalf was lost in transit by the courier. As soon as this was confirmed, we issued a full refund immediately and sent a formal apology.
While this situation is obviously frustrating for everyone involved, issues such as parcels being lost in transit are unfortunately a normal risk within shipping logistics and outside of our control. At all times we kept you informed and did not mislead you in any way, and once we were notified that the item had gone missing, we resolved the matter promptly by refunding you in full.
We sincerely apologise again for the inconvenience caused and appreciate your understanding.
Kind regards,
German Parts
I Received my bmw f11 bi xenon…
I Received my bmw f11 bi xenon headlight
Within a week of ordering ,
The headlight was extremely well packaged ,
I am a very satisfied customer,
I will be using Joe again in the future should I need any new parts,
Thank you for a superb service,
Regards
Paul
South Wales
24 lutego 2026
Opinia niezależna
Odpowiedź od GERMAN PARTS
Thank you for your kind words Paul, it was a pleasure serving you!
These guys know their stuff!
These guys know their stuff! I brought my (beloved) C63s in with quite a few issues. Joe and David talked me through the issues and agreed prices with me before doing any work. Joe and David called me regularly to update me on the work and we discussed different options for repairs and prices. These guys do not rip you off - genuine parts installed, pics sent to me of parts replaced and my car is now running like a dream!
I was so impressed, I brought my A45 back for a full service and couple of repairs - all done perfectly and at a very competitive price!
These guys are much better and more knowledgeable than the main stealers, with a genuine interest in performance cars.
I will definately be back!
19 lutego 2026
Opinia niezależna
Sehr schnelle und einfache Lieferung.
Sehr schnelle und einfache Lieferung.
Ware sieht wie das Original aus und ist auch von der Qualität her TOP !
Ich kaufe wieder dort
28 stycznia 2026
Opinia niezależna
Took my C63 in to German Parts for a…
Took my C63 in to German Parts for a gearbox service and re-learn, and the service was spot on from start to finish.
I stayed on-site while the work was carried out, Joe and the team were brilliant—everything was properly checked, dialled in, and explained clearly. You can tell they take real pride in their work and know these cars inside out.
Comfortable waiting area, plenty of coffee (lost count after about five ☕️), the car came back feeling exactly how it should.
10/10 service – would highly recommend.
12 stycznia 2026
Opinia niezależna
Great company to purchase German car parts
I purchased a driver side LED headlight with the modules for a bmw F20, it took a while to be delivered as it had come from Germany however, the lights were brand new top quality well packaged and I was also given regular updates on my order. Overall great company would recommend anyone to purchase their German parts from them.
15 grudnia 2025
Opinia niezależna
Odpowiedź od GERMAN PARTS
Your business was greatly appreciated, your always welcome back! Thank you for the kind review!
Great experience!
Great service from Joe, brilliant prices and speedy delivery.
8 stycznia 2026
Opinia niezależna
Odpowiedź od GERMAN PARTS
Thank you Indhi, always welcome back!!
German Parts company
German Parts company
German Parts company . Very rude, threatening behaviour recorded
German Parts company , Nursery Rd, Waltham, Abbey, EN92PA, managed by Joe and Emily.
NO HARMFUL OR ILLEGAL CONTENT HERE. THE EXACT TRUTH AS IT HAPPENED.
What a disgrace this company is. Bought a rear light for a Mercedes 2o months ago. I returned it immediately as it was faulty. The manager Jo confirmed the return by telephone and informed me that the refund would be with me in 3-5 days.
20 month later, after numerous calls and emails to both Jo and Emily . Still haven’t received it.
You call Jo and he says calmly, email Emily, she will sort it out. You email E and there’s no reply. You call Jo back and he just says don’t call him again. This has been like this all this time. I forgot about this on several occasions as, well, you just forget as you’ve got other things to get on with.
I have proof of the transcript acknowledging my return and promise of a refund from Jo. But no joy.
I have never been rude to these people but my last call I was aggressively foul mouthed by Jo.
I am now going through a small claims court to get my refund.
UPDATE
Sent them notice of intention and I was refunded. Only took them two years.
BEWARE!!! These are not to be trusted!!!
Copy of part of transcript 2 years ago.
Tue 2nd Jan '24 12:51
Hi
I can see Jo sent a request for your refund just before Christmas but due to the amount bank holidays etc it would be delayed, please allow 3-5 working days from today for it to reflect in your account.
If you have any further questions please contact uS
Update
Whatever
Doesn’t matter who I am. You don’t threaten people because they want a refund.
You’ve got history of delaying refunds, over 20% of your reviews. That’s bad business.
Merry Christmas to you and hopefully, you’ll have an honest and better new year. 🤭🥱
21 grudnia 2025
Opinia niezależna
Odpowiedź od GERMAN PARTS
Dear Mr Bennions,
We do not appreciate the inaccurate statements you have chosen to publish on Trustpilot.
For the avoidance of doubt, you were refunded in full, and written confirmation of this refund was provided to you via email.
You have been unable to provide any evidence that the item was returned, nor any tracking details to support your claim. The refund was issued solely as a gesture of goodwill after persistent and abusive contact directed at our business over an extended period.
It is worth noting that contacting any reputable company nearly 20 months after purchase to demand a refund—without proof of return—would ordinarily result in the request being declined and further contact discouraged.
Regarding your comments about our telephone manner, our records show that you contacted us while stating individuals’ full names and home addresses in a threatening manner. This call was recorded and remains on file.
You have received your full refund. There is therefore no outstanding matter between yourself and our company. We now request that you cease further contact.
Furthermore sending emails like this to us (please see below)
20/12/2025 - 00:35
Hi, f**k you
Companies run by Arseholes like you shouldn’t be allowed to trade. Ripping people off like you did with me . You should be ashamed of yourselves.
Having said that, thank you for my refund, much appreciated, you cockney c**t.
Will not be accepted, this has been reported to the police, as a fireman Mr Bennions (civil servant) we would think you’d know the law and how to conduct yourself.
We wish you a Merry Christmas and a Happy New Year, and trust this brings the matter to a close.
Kind regards,
German Parts
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