Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

found a fairly rare part on there for a comparably low price, was genuinely surprised by the quality, also packaged well. delivery was timely and as expected considering the distance. will order again... Zobacz więcej

Oceniono na 1 z 5

Team disponibile e celere per qualsiasi domanda. Peccato TUTTO il resto Pacco ordinato il 23 febbraio. Dal 12 marzo fermo con nessun aggiornamento. Ad oggi 23 marzo, 30 GIORNI dopo, ancora nul... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

⭐️⭐️⭐️⭐️⭐️ – Excellent Service & Genuine Part Ordered a Genuine HP Spectre 14-EA Thermal Heat Sink Fan from Genius Parts and couldn’t be more impressed. The entire order process was handled quick... Zobacz więcej

Oceniono na 5 z 5

I had tried to find the part I ordered all over the Internet, and even when the company had no stock they back ordered the part from HP and kept me well informed about the part shipment and availabili... Zobacz więcej

Informacje dotyczące firmy

  1. Producent sprzętu komputerowego

Napisane przez firmę

With a passion for innovation and a commitment to quality, we set out to provide customers with genuine Lenovo, HP, Asus, Samsung, Dell, and Acer products and parts.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

73 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

good experience

found a fairly rare part on there for a comparably low price, was genuinely surprised by the quality, also packaged well. delivery was timely and as expected considering the distance. will order again!

20 maja 2026
Opinia niezależna
Oceniono na 5 z 5

This was the great experience ever

This was the great experience ever, by any company: I have had a technical question handled and a spare part located and proposed and bought on the same day. Followed by a despatch of the spare part the following morning. Absolutely superb service!

23 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent service! I found what I needed. Everything went smoothly! I highly appreciate the help and support that I got from Jamie Applegate! The shipping was a bit longer, but it was worth it. Thanks a lot!

24 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Non consigliato

Team disponibile e celere per qualsiasi domanda.
Peccato TUTTO il resto
Pacco ordinato il 23 febbraio.
Dal 12 marzo fermo con nessun aggiornamento.
Ad oggi 23 marzo, 30 GIORNI dopo, ancora nulla. Conviene appoggiarsi a società serie per le spedizioni.
Dalla Cina in 2-3 settimana arriva sempre tutto.

Se avete urgenza non ordinate. 1 mese e più per una spedizione.. sempre se arriverà

23 lutego 2026
Opinia niezależna
Logo Genius Parts

Odpowiedź od Genius Parts

Hello Fabio,

Thank you for your review. We are sorry to hear you are unhappy with the experience.

After reviewing your order and our full communication, we can confirm the part was supplied via Acer with a stated handling time of 3 to 5 working days and was dispatched on March 2nd.

Tracking shows the parcel arrived in Italy and has been held with customs in Milano since March 12th. Unfortunately, this stage is managed entirely by the destination country’s customs authority and is outside of our control. During this process, tracking updates are often limited while the item is being assessed.

We can also see that our team responded to your messages throughout, provided updates based on the tracking, and explained the customs process, including advising that the local postal service may contact you if any information or duties are required.

As the parcel remained held, we also offered to resolve the situation by issuing a full refund and opening a claim with the courier.

We fully understand how frustrating delays like this can be, especially when there is urgency, however in this case the delay is not related to dispatch or support, but to the customs process within the destination country.

If you would still like us to proceed with the refund or assist further, please contact us directly and we will resolve this for you as quickly as possible.

Kind regards,
Genius Parts

Oceniono na 5 z 5

I was having trouble getting an HP…

I was having trouble getting an HP graphics adapter and luckily I saw one at Genius Parts. I hadn't used this company before but I had a great experience. The item was delivered quickly and I'll definitely use them again when I'm looking for hard to find parts.

21 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Great service

Ordered a Lenovo 5M11M02573 display assembly from Genius Parts to upgrade my T14 Gen 4 (AMD). Great price from Genius Parts, fast delivery, excellent upgrade for my laptop. Very happy!

23 października 2025
Oceniono na 5 z 5

Prompt service

I was having massive problems sourcing a touchpad module from every other retailer until I contacted GeniusParts. Within a day from emailing them, they had sourced the part and began the shipping process.

13 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Thunderbolt Flex I/O option card for HP Z2 Mini G4

I had tried to find the part I ordered all over the Internet, and even when the company had no stock they back ordered the part from HP and kept me well informed about the part shipment and availability. This is the second time I have used Genius Parts for difficult to find HP parts and both times I have been able to purchase what I required. I would certainly recommend them as an excellent supplier.

15 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Supplied a rare part promptly and with no fuss.

I was looking for a card reader for an HP desktop. HP's own site was useless - couldn't even tell me the part number, let alone provide it. I eventually found the part number, but it turned out to be rarer than hens' teeth. Finally I found it at Genius Parts, who supplied it promptly, at a fair price and well packed. Highly recommended - I shall no doubt be using them again.

17 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

would recommend

dispatched promptly, packaged very well and the part I ordered was perfect. would use this company again.

8 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Good Genuin Part!!

I orderd from Germany. The part came, it was new and it worked perfectly. It was a spare touchpad wich was very rare to find - and so I was happy to get it in this shop! I took a while to get hands on it, but it was trackable and so i'm satisfied with the delivery, too! Thanks and greetings from Germany!

20 listopada 2025
Oceniono na 1 z 5

Poor quality products, poor customer service

I had an awful experience with this company in every way possible.

I needed a new battery for my Acer laptop, so a store that was partnered with Acer and apparently sells brand new, OEM parts seemed like the best place to go. Oh boy was I ever wrong. The first battery they sent me already had 88 charge cycles and only about 75% of the capacity of a brand new battery so I requested a replacement. The replacement battery came in and managed to be even worse, it had fewer charge cycles (still too many for a new battery) but the capacity was only about 65% of what it should have been, so this time around I asked for my money back.

I sent the battery back and then the hassle of getting my refund started. First I had to remind them that my return had arrived a few days ago so they could process my refund, then they only refunded me £4 for shipping instead of the full cost of the order. Had to email them again to finally get my money back.

All in all, I spent over a month dealing with this and all I got was my time wasted. I highly recommend you don’t order from this company, especially if you need a battery. Or if you do, run a battery health check immediately after installing to make sure they sent you a good one.

22 października 2025
Opinia niezależna
Logo Genius Parts

Odpowiedź od Genius Parts

Hi Cody,

We are genuinely sorry you feel this way, as this does not reflect the communication we had with you.

When you contacted us regarding the battery health report, we agreed that the cycle count and capacity were not what you expected from a new unit. We immediately offered you the choice of a partial refund, replacement, or full refund, including a prepaid returns label.

You chose a replacement, and we sent you a prepaid label the same day so the original battery could be returned free of charge. We did not receive any further communication from you after that point.

We always aim to resolve issues quickly and fairly, and in this case we responded promptly and offered a full solution.

If there has been any further issue we are unaware of, we would still welcome the opportunity to review this with you directly.

Oceniono na 5 z 5

Lenovo part

Hello . I want to say THANK YOU to Genius parts company. I ordered (Lenovo IdeaPad 3-15ARH05 Palmrest Cover Touchpad Keyboard) and i got it realy fast. Work so good and it was on very good price <3 Thank you guys <3

13 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Great company

Great company. I purchased an original Acer battery, Charged it for 24hrs as recommended, it's giving me circa 6hrs of use .

20 października 2025

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej