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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

EDIT: 10/06/24- GBL have tried to remove my review from Trust Pilot with the comment - "they don't believe this is based on a genuine experience" - I can guarantee this is a genuine experienc... Zobacz więcej

Oceniono na 1 z 5

Under resourced, poor handover between legal executives, last minute hitches and no contact by phone to smooth things over. The irony is your front line telephony staff are good, it's what what lies... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

GORDON BROWN LAW. Parttisons get their sellers to use them saying the best. What a joke. If you are selling or buying a house 1) never go by the recommendation of your estate agent cos the... Zobacz więcej

Oceniono na 5 z 5

My solicitor Sophie Templer has been extremely helpful throughout the stressful process of moving. She has kept us up to date weekly and provided support and guidance through the whole process. Due... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi prawne

Napisane przez firmę

This company is now closed.


Dane kontaktowe

1,6

Bardzo słaba

Wynik TrustScore: 1.5 na 5

261 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service

I have been dealing with Gordon Brown Law Firm (as an estate agent) for the past 2 years and find them courteous, friendly, helpful and always at hand for general advice. Keep up the 5 star service

20 września 2019
Opinia niezależna
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Odpowiedź od FLBG

Good morning Sharon,

Thank you for the kind words. Feedback like this really lets us know what we're doing well and means we can stay on top of our game! Thanks again Sharon.

Kind regards,

Oceniono na 5 z 5

Michelle was fab as first time buyers…

Michelle was fab as first time buyers we didn’t really know what to expect but she kept us informed throughout and really helped with anything she could including helping push our sale and purchase through!

14 września 2019
Opinia niezależna
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Odpowiedź od FLBG

Good morning Dannielle,

Thank you for taking the time to send us your feedback and for the kind words too. We're glad you had a great experience with us and I'll be sure to let Michelle know!

Kind regards,

Adam

Oceniono na 5 z 5

Informative, efficient, friendly and understanding

As a first time buyer, I wasn't quite sure what to expect from what I had been told could be quite a long and stressful process. This absolutely wasn't the case for me and it's all thanks to Samantha Foulkes who handled my case and did a fantastic job in doing so. She was informative, efficient, friendly and understanding and I honestly couldn't have asked for more. I would highly recommend both Samantha and the firm as others were also very helpful if Samantha was ever unavailable. I highly recommend!

13 września 2019
Opinia niezależna
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Odpowiedź od FLBG

Hi Chantelle,

So glad to hear that your experience with us was a good one! It's always nice to hear what we're doing well and what we could improve on. We'll be sure to let Samantha know about the kind words too.

Have a great weekend and enjoy your new home!

Adam

Oceniono na 5 z 5

Probate - effective and efficient service

From my initial contact with Rebecca, the process of obtaining probate for my late mothers estate has been handled smoothly and efficiently. We were promised a speedy transit for what was a quite simple case, and that was the outcome. Very professional and efficient service, costs as advised, and effective communication throughout.

10 września 2019
Opinia niezależna
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Odpowiedź od FLBG

Good morning Clive,

Thank you for the kind words and excellent feedback! It's always good to hear what we're doing well and if anything can be improved. Fantastic to hear you had a great experience with us.

Kind Regards,

Adam

Oceniono na 5 z 5

House purchase conveyancing

Lisa gave a first class service throughout, very clear and communicative. She was supportive of our caution with the purchase of an older property with historic subsidence - we needed to take our time and get the right advice, and we felt pressured by the seller's solicitors to hurry things unnecessarily. And a lovely touch of the moving-in card at the end of the process. A good experience and would definitely recommend GBLF.

8 września 2019
Opinia niezależna
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Odpowiedź od FLBG

Good morning David,

Fantastic to hear you had a great experience with us, thank you for the kind words and great feedback. We'll be sure to let Lisa know as well.

Adam

Oceniono na 5 z 5

Everything explained and happened when…

Everything explained and happened when we were told it would.

7 września 2019
Opinia niezależna
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Odpowiedź od FLBG

Good Morning Trudy,

Thank you so much for the kind words. We're glad your experience with us was a good one!

Kind Regards,
Adam

Oceniono na 4 z 5

Assigned firm after selling with Purple Bricks

I was assigned, rather than choosng to appoint, this solicitor after selling through Purple Bricks. I was a little apprehensive going with an assigned solicitor rather than one of my choosing, but needn't have worried.
My house sale went through relatively easily, and the staff were always courteous and friendly, both over the phone and by email and letter.
The only small issues I had, which prevented me giving 5 stars, is that on two occasions I needed to prompt the solicitor to check again for documentation I knew I'd sent them - but these were minor issues that were quickly resolved.
Thanks to Michelle and the team at GBLF.

3 września 2019
Opinia niezależna
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Odpowiedź od FLBG

Hi Daniel,

Thank you for the kind words and honest review. It really helps knowing not only what we did well but what we can improve on. We're glad you had a good experience with us even if you were a little unsure! We'll be sure to pass the feedback onto Michelle also.

Kind regards,

Oceniono na 5 z 5

First class service!!

First class service. Friendly, proffessional and very fast!! Highly recommend.

27 sierpnia 2019
Opinia niezależna
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Odpowiedź od FLBG

Hi Andrew & Lorraine,

Thank you so much for the feedback! It's always great to know that our clients have had a great experience with us.

Kind regards,

Oceniono na 5 z 5

Excellent service and advice a can do…

Excellent service and advice a can do attitude and very supportive

24 sierpnia 2019
Opinia niezależna
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Odpowiedź od FLBG

Hi Peter,

Thanks so much for the kind words. We're glad you felt supported through the process and are happy you had such a good experience with us.

All the best and kind regards!

Oceniono na 5 z 5

House purchase

Excellent service from Louise,clear advice on removing me from deeds on present home and speeding up the purchase of my own new little house!Highly recommend and thanks to Lisa also.

19 sierpnia 2019
Opinia niezależna
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Odpowiedź od FLBG

Hi Diane,

Thank you so much for the kind words, we really appreciate them. We'll be sure to let Louise and Lisa know.

Good luck in your new home also from everyone at GBLF!

Kind regards,

Oceniono na 5 z 5

House sale and purchase

Louise kept us informed throughout and really helped push our sale and purchase through. She really helped make a stressful process easier.

17 sierpnia 2019
Opinia niezależna
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Odpowiedź od FLBG

Good morning Sarah,

Thank you for the kind words and great feedback. We're happy your experience was a good one and we'll be sure to pass this to Louise also.

Kind regards,

Oceniono na 5 z 5

Louise Ottaway at the Chester Le Street…

Louise Ottaway at the Chester Le Street branch was amazing, very quick and kept me up to date every step of the way. She really did help to push the sale through. I would use Louise every time.

12 sierpnia 2019
Opinia niezależna
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Odpowiedź od FLBG

Dear Laura

Many thanks for taking the time to leave your feedback. We appreciate your comments which will be forwarded on to Louise. If we can assist you with anything further in the future, please do not hesitate to contact us.

Kind regards
Gordon Brown Law Firm

Oceniono na 5 z 5

I have been very pleased with the work…

I have been very pleased with the work carried out by Gordon Brown
Law Firm, in particular with the help given to me by Craig Foot, who kept me completely informed throughout the process. He was of immense help when it came to solving some of the problems which occurred during the sales process, and went the extra yard to ensure they were dealt with successfully.

9 sierpnia 2019
Opinia niezależna
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Odpowiedź od FLBG

Hi Kelvin,

Thank you for the kind words and great feedback - they're really appreciated.
We'll be sure to pass the feedback to Craig also.

Kind regards,

Oceniono na 5 z 5

I have used the services of Allan…

I have used the services of Allan Maxwell in the conveyancing dept on more than one occasion and I find his service to be first class..........great updates... very smooth service....would highly recommend

25 lipca 2019
Opinia niezależna
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Odpowiedź od FLBG

Hi David,

Thank you for the kind words and great feedback. We're glad the experience you've received has been a great one for you.

We'll make sure to pass this on to Allan also.

Kind regards.

Oceniono na 1 z 5

bad Advice received when buying house

Bought new build house from Persimmons was told basically had to use these.
They didn’t act in my interest and advise received from Daniel Pickering was incorrect and now have a full blown boundary dispute that’s about to go to litigation.
I raised this at time of purchase about boundary not being correct and was told issue had been raised with Persimmons head office and boundary would be corrected which is strange as they have no evidence of this being raised by Daniel!
I have full mail stream saved as proof of this.
Extremely peed with lousy service and by the way I’m still awaiting cost of replacement marriage certificate that was also lost by Gordon browns which is great losing an important document also have mail stream of this.

Update
Yes this started in 2015 and that is how long the dispute has been going on for which is why I’ve done this review so late,if you had given correct advise and pushed back against persimmons so I’ve been told this could have been avoided I guess when it’s persimmons offering to pay all legal fees when buying a house your not on the side of the buyer who you are supposed to represent, anyone reading this review free advise when buying new house don’t use solicitor they tell you to use even when it’s free legallities get your own as they will have your best interest in mind

22 lipca 2019
Opinia niezależna
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Odpowiedź od FLBG

Dear Mr Pope

Thank you for your review which relates to our service from 2015.

We are sorry to note that your dispute with Persimmon over the movement of your boundary 4 weeks after completion is yet to be resolved. We do have the copy correspondence raising the boundary issue with Persimmon for you, which we did as soon as you altered us to the issue, please do get in touch and we will gladly supply you with a copy.

We can see that Danielle offered on behalf of the firm to cover the cost of the marriage certificate which went missing in the post. Again please do get in touch and we will resolve this for you straight away.

Please use the email address clientservice@gblf.co.uk to get in touch.

Kind regards

Oceniono na 4 z 5

Handled the sale of our property which…

Handled the sale of our property which proceeded on the date advised. Although we emails were always responded to, I had to chase updates a couple of times and would have preferred to have been kept more informed. Exchange of contracts also happened later than we would have liked. Having said all that, I would use the company again as they were good value and got the job done.

18 lipca 2019
Opinia niezależna
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Odpowiedź od FLBG

Hi Steve,

Thank you for the kind words and the great feedback. It's really appreciated.

Kind regards

Oceniono na 5 z 5

First class Service

Dealing with this law firm has been an absolute pleasure, the excellent communication and the efficient timescales in dealing with correspondence have altered our opinions on Law Firms. We Met Rebecca yesterday and she was excellent with her information and the manner in which she dealt with us was first class. We did say we would give good feedback and we have. She is a credit to the organisation and thoroughly recommend this law firm.

18 lipca 2019
Opinia niezależna
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Odpowiedź od FLBG

Good afternoon,

So happy to hear you've enjoyed your experience with us and thank you for the kind words!
We'll be sure to pass this feedback onto Rebecca also.

Kind regards and thanks again.

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