Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

EDIT: 10/06/24- GBL have tried to remove my review from Trust Pilot with the comment - "they don't believe this is based on a genuine experience" - I can guarantee this is a genuine experienc... Zobacz więcej

Oceniono na 1 z 5

Under resourced, poor handover between legal executives, last minute hitches and no contact by phone to smooth things over. The irony is your front line telephony staff are good, it's what what lies... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

GORDON BROWN LAW. Parttisons get their sellers to use them saying the best. What a joke. If you are selling or buying a house 1) never go by the recommendation of your estate agent cos the... Zobacz więcej

Oceniono na 5 z 5

My solicitor Sophie Templer has been extremely helpful throughout the stressful process of moving. She has kept us up to date weekly and provided support and guidance through the whole process. Due... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi prawne

Napisane przez firmę

This company is now closed.


Dane kontaktowe

1,6

Bardzo słaba

Wynik TrustScore: 1.5 na 5

260 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Gordon Brown Law Firm is excellent

I have used Gordon Brown Law Firm on a number of occasions. They are excellent. They are so efficient and have dealt with Wills for myself and family. I was executor for a close member of family who died recently. Gordon Brown Law Firm dealt with everything for me and were wonderful, taking away all concerns and worries. I have also dealt with their Conveyancing Department when selling property of an elderly relative. I had never done this before, and Gordon Brown Law Firm helped me enormously and everything was completed so efficiently.
The staff at Gordon Brown are so kind and helpful and i would not even consider going elsewhere. I wholeheartedly recommend Gordon Brown Law Firm.

4 lipca 2019
Opinia niezależna
Logo FLBG

Odpowiedź od FLBG

Dear Brenda,

Thank you for taking the time to leave us an online review. Your feedback is important to us.

We are pleased to hear we were able to deal with all of your concerns and support you through a difficult time. If you need any support in the future, please do not hesitate to contact us.

Kind regards

Oceniono na 5 z 5

We moved in four weeks,how efficient…

We moved in four weeks,how efficient can you be.Need I say more!

2 lipca 2019
Opinia niezależna
Logo FLBG

Odpowiedź od FLBG

Mr Black,

Many thanks for taking the time to leave us an online review. Your feedback is appreciated.

King regards

Oceniono na 5 z 5

Fantastic customer service from start…

Fantastic customer service from start to finish. Louise was great at keeping in touch and letting us know every step of the way how our purchase was progressing. Would definitely use again.

2 lipca 2019
Opinia niezależna
Logo FLBG

Odpowiedź od FLBG

Mr Bell,

Thank you for taking the time to leave us an online review. Customer service is important to us, it is great that you have taken the time to tell us about your experience.

Kind regards

Oceniono na 1 z 5

Beyond horrendous experience

Beyond horrendous experience. Avoid Daniel Hall at all costs. No communication, and seemingly no knowledge of the house sale/purchase process. They’ve held everything up at every point, even forgetting to request mortgage funds for completion day, causing unreal stress. Buyers and sellers have chased and chased, even sellers solicitors have chased and chased and still horrendous treatment. No return phone calls or emails....I could go on forever but please avoid. They’ve made this a horrific experience

24 czerwca 2019
Opinia niezależna
Oceniono na 3 z 5

Poor levels of communication

I found communication not very good with me having to do most of the calling to get information. I was not even informed when the property finally completed I had to chaise the sellers - not impressed.

22 czerwca 2019
Opinia niezależna
Logo FLBG

Odpowiedź od FLBG

Dear Ms Smith, Thank you for taking the time to bring this to our attention. Client satisfaction is really important to us and we are disappointed to hear that you were not completely satisfied with the service you received. We would like to liaise directly with you going forward, to enable us to resolve the issues you mentioned, if you are happy to do so please get in touch with us at clientservice@gblf.co.uk and we will contact you further. Thank you again for your honest feedback. Kind regards

Oceniono na 4 z 5

would use Gordon brown again

would use Gordon brown again, good service

21 czerwca 2019
Opinia niezależna
Logo FLBG

Odpowiedź od FLBG

Dear Katie

Many thanks for taking the time to leave us an online review, your feedback is appreciated.

Kind regards

Oceniono na 5 z 5

Highly recommend this firm

Highly recommend this firm. Expert advice delivered in a friendly manner. Really cares about its clients.

21 czerwca 2019
Opinia niezależna
Logo FLBG

Odpowiedź od FLBG

Dear K Hall

Many thanks for taking the time to leave us your online review. Your feedback is appreciated.

Kind regards

Oceniono na 1 z 5

Wouldn't recommend

Under resourced, poor handover between legal executives, last minute hitches and no contact by phone to smooth things over. The irony is your front line telephony staff are good, it's what what lies behind that lets GBLF down. You need to benchmark yourselves with other firms that are consistently achieving high customer satisfaction scores. In the end, this score reflects back on the leadership of the firm.

21 czerwca 2019
Opinia niezależna
Logo FLBG

Odpowiedź od FLBG

Dear Mr Campbell, Thank you for taking the time to bring this to our attention. Client satisfaction is really important to us and we are disappointed to hear that you were not completely satisfied with the service you received. We would like to liaise directly with you going forward, to enable us to resolve the issues you mentioned, if you are happy to do so please get in touch with us at clientservice@gblf.co.uk and we will contact you further. Thank you again for your honest feedback. Kind regards

Oceniono na 1 z 5

Endless delays

Endless delays, poor communication, lack of accountability, poor and unhelpful advice are just some of the reasons I cannot reccomend this law firm. I would suggest you do not use them.

21 czerwca 2019
Opinia niezależna
Logo FLBG

Odpowiedź od FLBG

Dear Mrs Gardener

Thank you for your review.

As you are aware, at the timing of this review you are already engaged with us via our complaints process, having just received our first response.

We do not think it would be appropriate to comment in this public forum about the additional comments in this review.

We will be responding to you directly in due course.

Kind regards

Oceniono na 5 z 5

House move experience

They did a process for my mortgage that takes a week in less than 24 hours. They were great. They were flexible with how payments were made and I was kept up to date.

21 czerwca 2019
Opinia niezależna
Oceniono na 5 z 5

April 2019 buy and sell

I used GBLF 2.5years ago and Sam dealt with my case. She was so good that again I used GBLF for a sale and purchase from April to June 2019. Michelle and Lisa dealt with my case. Without hesitation I can honestly say they were both amazing. If I had questions, they answered, when I felt a bit wobbly they reassured me. I was also very impressed at the strength of the language used when dealing with my sellers solicitors who it was clear were pretty useless. Great great great thank you so much.
Just to add that I engaged GBLF from the Internet not through the branch I am in fact located in Wales.

16 czerwca 2019
Opinia niezależna
Oceniono na 5 z 5

Moving home

I used this firm for both the sale and purchase of my homes as recommended by a relative. The service i received was exceptional. I popped in to the branch at Chester-le-Street a couple of times and the reception staff were very friendly and helpful. I have to give a big thanks to Lisa Bucknall who looked after my case (and anyone else involved). Lisa was brilliant. She certainly worked her socks off for me and always went the extra mile.
The professional and helpful manner was greatly appreciated and I would certainly use them again.
Lesley Ridley

7 maja 2019
Opinia niezależna
Oceniono na 5 z 5

Efficient and Friendly

GBLF provided an efficient and friendly service and it was always easy to get in touch and get updates about the progress of the purchase. Thanks to Sophie who worked hard to get the sale through on the day despite the barriers the Mortgage Company put in the way.

27 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

Equity release.

The whole business was very efficient and professional.In particular we would like to thank Mehreen for the very pleasant and efficient way that she dealt with our case.

12 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

Thank you very much Rebecca for the…

Thank you very much Rebecca for the compassionate and professional manner in which you have dealt with me.

2 kwietnia 2019
Opinia niezależna
Logo FLBG

Odpowiedź od FLBG

Dear Mr Piercy

Many thanks for leaving us an online review, your feedback is appreciated.

Kind regards

Oceniono na 3 z 5

average

Decent service, but quality of communication was quite poor as we were first time buyers and were pretty clueless about the process.

22 marca 2019
Opinia niezależna
Logo FLBG

Odpowiedź od FLBG

Dear Mr Monery

Thank you for taking the time to place a review online about our firm. Educating first time buyers on the conveyancing process has been a priority of ours for some time. Our Guide to Buying Your Home booklet and the online videos on our website, are examples of the type of work we have been doing, to support first time buyers during their first property journey. We will continue to focus our efforts on making the process easier to understand for first time buyers and remain committed to finding new ways to make communication better for all of our clients. Thank you again for your honest feedback. Kind regards

Doświadczenie Trustpilot

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