Hamilton Gas Products Recenzje 

After an issue with the wrong parts being delivered, I sent them back and got the right part sent out. These things happen, but it was put right as quickly as possible.

Great products all delivered quickly and safly

Very good details and specifications on website of the parts I needed. Easy to select exactly what I wanted.
Reasonable prices and prompt delivery. I have now installed the parts and everything working fine.

LPG high pressure hose Delivered quickly and product as described. Really happy as the manufacture date is this year so not old stock. This is great as it will be easy to tell when it needs replacing

Top class service, easy to navigate website and prompt delivery of a quality product.

Great service, had the item in stock and a good bit cheaper then anywhere else I'd seen it. Very fast delivery.

Very poorly packed also the oil that came with the alde LPG tester was also crushed in the delivery.Had it been packaged correctly this clearly wouldn’t have happened

A very similar story to one of the other customer reviews. Bought a bbq last year, stored it correctly inside, using the official supplier cover and found it has developed significant signs of rusting all over!
The item is clearly unfit for purpose and of unsatisfactory quality!
I proceeded to contact Hamilton customer services who asked me to fill in a manufacturers warranty on their behalf. Ok, so I did this however made it clear with them that under the consumer rights act the responsibility/liability still lies with the retailer Hamilton. The manufacturer refused citing it’s caused by sea air?! Apparently a common deflection response. Nowhere does it state it cannot be used in certain locations relative to the sea..
I then revisited Hamilton customer services and Tamara bluntly refused and liability or option to:- inspect the manufacturers claim
Replace the model
Repair the model
Refund
The lack of empathy for a customers situation and Hamilton absolving all responsibility is frankly disgusting. They have not even considered the claim in detail just blankly refused it.
I must reiterate to anyone that reads this -the liability lies with the retailer as per consumer rights act.
I will be taking this further until I find a resolution!
FOLLOWING REPLY BELOW:-
Firstly tgere was no apology, empathy nor understanding. Under the consumer rights act 2005, the transaction and liability falls with the retailer not the manufacturer, irrespective of their perception of the photos. Thirdly, there is no disclaimer saying that customers living by the coast should not but this product due to potential rusting issues in such a short period of time. Hamilton have not even offered to rectify this in any way. I will be taking this further with citizens advice bureau and through the small claims court to obtain a full refund, as the product is clearly not fit for purpose.

Seem less buying process no bother at all. Bought a green house heater from them couldn't be happier. Works a treat

Bought a gas barbacue for approx 550. After 1 Summer (3months) of use it was rusty in parts. I questioned this with the Company who found every excuse under thd sun not to replace or refund it. I would have been happy with a replacement. They blamed the Irish weather, living too close to the coast (Something I wasn't asked my location when taking my money) having it covered etc etc etc. They said there drops of water on it when I sent the photos, I explained as it was Sept I washed it down prior to putting it in storage for the Winter hence water drops on the barbacue and ground dry. Refused to accept my explanation.Bottom line ...we live in Ireland, it does rain! It is under a balcony when in use and I cover it when not in use (They said because it was new (how they can say that I dont know)and wasn't one of their covers they couldn't say that it worked efficiently as a cover!) I took all steps to ensure the barbacue was cared appropriately for but no respect from this Company. Just complete refusal to stand over their warranty, so not worth the paper its written on. Don't buy from them!!!! I will voice my disappointment and dissatisfaction at every opportunity.

Ended up with a game of email tennis over a £2 Nozzle!
Looking after your customers is no longer...

Ordered a gas valve solenoid... arrived the next day.. wasn't expecting such a rapid delivery..
Meant I got paid for the weekend....lol....
Great company..

Had to do a repair on very old gas burner and was pleased to see they had everything I needed. The price was also reasonable, much cheaper than changing the whole burner. I am happy to have found this company online. I also had to call them and found their salesperson to be helpful and knowledgeable. I would recommend and use again. I would also say it's better to buy direct from their own Website, avoid the Amazon option, as tempting as it might be.

Please look at the price before buying on Amazon they add money on for delivery but it’s not on the point of sell buyers beware

part fitting delayed and the job eventually fell through. The unused item was accepted as a return outside of the 30 day limit

I was sent the wrong item and they won't send out the item I ordered and paid for until they receive the product they sent me by mistake. I have asked over and over to send out the product in the meantime but they have refused. I think this is very bad customer service when it was their mistake but I am the one without the product I ordered.

Also the sign off their emails from Calor Gas but have been told that they are a complete separate company.
They have now stopped responding DO NOT ORDER FROM THIS COMPANY.

Customer service is shocking

Excellent company to deal with , I ordered the wrong water heater which was my mistake, they couldn’t have been more helpful and refunded me in a couple of days.

Purchased a Foker gas burner from this business and went rusty within 5 days they would not replace the item unless I sent back the faulty one for them to test via a gas safe engineer, I would have to wait for their findings and if they found no fault then I would be charged for collecting/ delivery .. I sent pics of rust and explained it wasn’t a gas issue but they would not budge .. be very careful when purchasing from this company that not only supply faulty goods but make it impossible to get a refund or replacement

after 8 days still no delivery and no ownership of the issue. no call or email with explantation. oh and the pbx system dumps you at 5pm when queuing and the office closes.