GasCare

Very efficient service as usual and no problems with my boiler since you installed it several years ago.

Prompt service engineer Tom came earlier than expected really polite and helpful

Delivered what was asked for in a clean and efficient manner. As al always.

Loved the text message saying time they would arrive,, very courteous and informative, no additional sales pitch and even took boots off at the door, not that we asked,, very professional

Great company to deal with. Very competitive prices and genuinely pleasant staff and engineers.

If I could give it a 0 star I would. We had got in touch with Gascare as the divertor valve needed replacing ( local gas company found the problem but didn’t have availability to fix it ) . It has been freezing cold and when the Engineer arrived 3 days later he came with the wrong size of the valve .We had no idea that these valves come in different sizes . I had specifically asked at the time of booking the appointment if I should send a photo of the valve but the advisor on the phone was not interested. We now have to wait a further 3 days for the right size valve to be fixed . When I asked why the wrong size of the valve was sent I was told my husband gave the ‘ wrong information’ on the phone! Instead of apologising for their mistake the customer was blamed. Poor customer service at a time of the year when it’s freezing. Stay away from this company they are not interested in their customers ! Would not recommend.

YOUR COLLEAGUES HAVE BEEN VERY GOOD WHAT THEY HAVE DONE WORK WISE TO MY GAS BOILER I’M VERY HAPPY WHAT THEY HAVE DONE FOR ME THIS YEAR BRILLIANT IF ANYTHING HAPPENS IN THE MEAN TIME I WILL BE IN TOUCH WITH YOU LOVE TO THE GIRLS MERRY CHRISTMAS AND A HAPPY NEW YEAR 2024 LOVE NIGELxxx

Brilliant service from gas care engineer, the boiler broke on coldest day of the year typical!
The engineer spent ages getting thing working but unfortunately it was the pump and we needed a new one which had to be ordered, he managed to get the boiler going temporarily and then came back with the new pump , checked all the radiators were working as some were only luke warm , everything is working efficiently now radiators have never been so hot ,
Thank you for a great service 🌟🌟🌟🌟🌟

I've got an issue with a valve on my boiler. Sean P came and was very nice to explain me everything I wanted to know. The repair was made promptly and efficiently. Thanks a lot for your help😁

Another hassle free annual service by Sean P. Arrived promptly and completed the service and tests efficiently. Knowledgeable and informative. Keep up the good work guys

John was great fast efficient polite 10 out of 10

Polite and courteous as always . They did a good job when fitting the boiler and now I always use them for the servicing

Craig absolutely saved my life this week ..after being told I needed a new boiler he got my hot water up and running in minimal time ..now giving me time to work out what to do about a new boiler in the near future! fantastic service would highly recommend to anyone worrying about who to use look no further!

The two gents who came to service my boiler were efficient,friendly and explained what work they had carried out so I could understand.

Great communications
Alerted us the day before they were coming
The engineer also rang
Kept us well informed of progress and expected arrival time Everything a customer needs
the engineer AZ was punctual pleasant and explained things clearly

Absolutely brilliant! We had been messed around by our insurance for over a month with barely any water and heating with a baby in the house so we took matters in our own hands. Called Keith and he tried to help on the phone but then came round to have a look on the same day. Agreed a new boiler and fitted the day after! Absolute magic all up and running again! I would recommend him to anyone!!

Engineer didn’t turn up on day booked. When he did day after he spent time on phone being talked through the problem, not a good sign.
I was then quoted on the phone a cost of £255 for repairs so agreed as I needed fixed and they would order parts for both repairs.
Day after received email quote for £335 which is £80 more!
So I rang to enquire, looking into the pricing, charging over £150 for a thermocouple that can be bought online locally inc del for £95! And over £12 for a washer that costs pence.
Even taking into account the over inflated charges for parts of approx £160, this left a charge of £175 to fit that I was advised will only take an hour by their engineer.
It’s fair to say I was initially unimpressed at being sat waiting for over 2hrs to then have to rebook, especially as I missed an evening class. Worse I’m appalled at the excessive costs and certainly would not recommend.
I have purchased parts online saving almost £60 and a plumber is fitting them at a reasonable rate, saving me over £170, well below what they tried to charge :)

Good communication with Fiona via email to set up boiler service and a gas safety certificate. Good quotes for the jobs. Technician Liam called 30 mins before arriving and arrived in time slot. Friendly and completed in no time at all. Great service and value and would use them again.Highly recommend them.