We ordered a processor almost two weeks ago- and zero update on shipping, or when it could possibly be expected, nothing. That’s a lot of money to take and then give no update on where the product is,... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Received in a timely manner. Product easy to instal on existing equipment.
The unit I bought is too expensive for not giving me good service and every time I complain I am told that I can return for service but I will have to pay for shipping which is not even guaranteed tha... Zobacz więcej
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Incredible customer service and products. I can always count on quick turnaround when I need a resolution for my business equipment. It's also easy to replace products / parts for my equipment. It alw... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Garfield Commercial Enterprises is located in La Mirad, California and is among the largest American manufacturers of equipment and furniture for the cosmetology, beauty, barber, day spa, nail, and tattoo industries. Our portfolio of products includes salon chairs styling chairs barber chairs facial steamers vaporizers hot towel cabi cabinets uvc germicidal sanitizer sterilizers spa equipment barber chairs shampoo chairs shampoo bowls backwash systems sidewash systems wallmount dryer mobile dryers dryer chair infrared color processor hair steamers ionic hair dryer color trays salon stations facial trolley cart pedicure chairs nail salon furniture esthetician cart antifatigue salon mats salon rollabouts carts task stools esthetician stool salon items nail equipment pedicure carts spa carts beautician salon supply hydraulic chairs salon sinks salon furniture barber station.
Dane kontaktowe
15977 Heron Avenue, 90638, La Mirada, Stany Zjednoczone
- 1-888-731-6671
- info@garfieldint.com
- garfieldcoment.com
3,6
Średnia
62 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Replacing handheld brush from a system…
Replacing handheld brush from a system I’ve owned for over 20 years! Alex was thorough in making sure he had the parts correct and any attachments I may need. Prompt and efficient and I had the tools back in my hand that I need to take care of my client
19 grudnia 2022
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you for your kind words, and we hope to earn your business again in the future.
Great Experience
Great experience! Customer service helped trouble shoot my broken shampoo bowl through pictures! The fix ended up being small . Thank goodness. Great quality salon furniture!
17 listopada 2022
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you for your kind words, and we hope to earn your business again in the future.
Alex was above and beyond helpful and…
Alex was above and beyond helpful and wonderful. We ordered a discontinued part and we quickly got an email to confirm what it was we needed and how we could be accomodated. It was a great experience from order all the way through payment and shipping. Thank you so much!
10 listopada 2022
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you for your kind words, and we hope to earn your business again in the future.
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you for your kind words, and we hope to earn your business again in the future.
I had a great experience
I had a great experience, ordering the product and receiving everything. However, the product I ordered is not working. I do need someone to contact me to make a plan to send me a new mag lamp that does work
8 października 2022
Odpowiedź od Garfield Commercial Enterprises, Inc.
Please give us a call at (888) 731-6671 or email us at CustomerService@garfieldint.com Mondays-Friday, from 9AM - 5PM PST. We are ready to help you get the unit up and running.
Absolutely awful
Absolutely awful. We bought a steamer that didn't work properly, but WE have to pay to have it packed and shipped and then got a replacement which broke after a few months, again paid for packing and shipping and the next replacement was the exact same one we had returned the first time. It's like you're victim of a scam. After months of having no steamer and paying for all these shipping costs to deal with their faulty product, we still have the same horrible steamer we had months again. AWFUL COMPANY. Do yourself a favor and buy your equipment from anywhere else...btw, I'm waiting to hear back from their head of vendor relations, but I doubt I will hear from anyone.
And your response is total BS!!! And how do we get it back to the factory? We pay for shipping again! And how do you explain sending back to us the original broken steamer???? Is this a joke? It's better to cut our losses and just dispute the credit card charge because all we've had is hassles... what are you going to do? Repackage the one with the broken switch and then send that one to us again? What a joke!!!!! Why don't you have someone in charge call us and make it right??? John Keller or any higher up instead of just passing us off to people who no authority?
4 października 2022
Opinia niezależna
Odpowiedź od Garfield Commercial Enterprises, Inc.
We are sorry that you are experiencing issues with your unit. We stand behind all our products and stand ready to help you get back to your business. The warranty of your unit is still applicable and covers all cost for labor and parts related to the repair of the unit. We have already assigned a RMA for this issue to facilitate the inspection and possible repair of the unit, so all we need is your unit back at the Factory Service Center. Please let us know how to further assist you.
If I could give zero stars I would
If I could give zero stars I would! Ordered a wall mounted hair steamer from this company, got it installed and found out that it doesn’t work. Unfortunately, they do not cover return shipping & returning this item would have cost me as much as I paid for it. Thats pretty outrageous! After discussing this with customer service, I was instructed to only send part of the unit back, which still cost me a lot of money, but I agreed. Now, after sending the unit back, and it was successfully delivered, I cannot get in contact with anyone from this company. Not through phone or email. I’m convinced this company is a complete scam! Total waste of money! Beware!!!
4 października 2022
Opinia niezależna
Odpowiedź od Garfield Commercial Enterprises, Inc.
We are sorry you are experiencing issues with your wall-mounted hair steamer. Your hair steamer is covered by warranty, and all parts and labor are complimentary for the warranty period. The Garfield - Factory Service Center is open on Mondays-Fridays, from 9AM-5PM PST and we are always available via email at CustomerService@garfieldcoment.com or via our customer service line at (888) 731-6671.
great service
14 września 2022
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you! We appreciate your feedback and your support.
Good customer services
Generous and good customer services.
I have machine Galvanic and steamer from this company, both machines are great. Very first and quick shipping.
26 sierpnia 2022
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you! We appreciate your feedback and your support.
Excellent
Joe was communicative and helpful the entire process. He made everything easy from start to finish. Drop off and pick up of equipment was quick and painless and they even helped place the items into my vehicle. Great service!
30 czerwca 2022
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you! We appreciate your feedback and your support.
They sell things that they know are faulty. Bad way of doing business.
I bought a hood dryer in January 2022. I use it about once or twice a month. The fuse apparently is bad on switch( which they know about) they will fix it if you pay for shipping to them . That's about what dryer costs. They know there is a problem with it not turning on, but they sell it anyway. So frustrated with this. What a terrible way to do business. I'm a hard working salon owner, who would be out her dryer and have to pay to ship it. Never never order from them . Not reputable company. They just don't care about doing the right thing.
23 czerwca 2022
Opinia niezależna
Odpowiedź od Garfield Commercial Enterprises, Inc.
We are sorry you're experiencing issues with the dryer. We do not know what the issue is the dryer, but the unit is still under warranty and we stand behind our products. Please return the unit to the Garfield - Factory Service Center, and we can take a look at it for you and repair it complimentarily.
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you! We appreciate your feedback and your support.
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you! We appreciate your feedback and your support.
Easy to use site thanks
2 czerwca 2022
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you! We appreciate your feedback and your support.
Good morning
4 maja 2022
Opinia niezależna
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you! We appreciate your feedback and your support.
Thank you so much for your quick and…
Thank you so much for your quick and easy responses. Alex made this transaction so easy. I appreciate your excellent customer service.
14 kwietnia 2022
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you! We appreciate your feedback and your support.
Quick and easy
24 lutego 2022
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you! We appreciate your feedback and your support.
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you! We appreciate your feedback and your support.
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you! We appreciate your feedback and your support.
Second time purchasing here always get…
Second time purchasing here always get free shipping and found what I need
9 grudnia 2021
Odpowiedź od Garfield Commercial Enterprises, Inc.
Thank you! We appreciate your feedback and your support.
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