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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Sent my phone last week, recorded delivery. It was delivered and signed for on Thursday at 10:12am. Still not had any confirmation that my phone has been received or being processed. Have sent an emai... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Sent phone through they received on Wednesday even sending email to confirm. Friday came and went no money no emails. Sent email after 24hrs not including weekend still no email about phone. Wouldn... Zobacz więcej

Oceniono na 5 z 5

Can't complain a lot any part of it. Sent my phone special delivery on Tuesday, it arrived at gadget panda on Wednesday - got an email from then confirming receipt. By Friday, the money had been s... Zobacz więcej

Oceniono na 4 z 5

Fair price given for old iPod. Issues initially with money going into Paypal account but possibly due to timing as sent item just a few days before Christmas. On bringing this to company attention thi... Zobacz więcej

Informacje dotyczące firmy

  1. Recykling i odblokowywanie telefonów komórkowych

Informacje przekazane przez różne źródła zewnętrzne

Sell your handheld gadgets online with Gadget Panda for a fast and friendly service. Payment by bank transfer, cheque or PayPal 48 hours after your gadget arrives.


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

251 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,7

Wszystkie recenzje

(251)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

worked fine

Simple and easy to use web-site that allowed me to value iPod in shorter number of steps than other similar sites. Clear instructions to complete the transaction. GP paid as and when promised. Could n't ask for more.

21 października 2014
Opinia niezależna
Oceniono na 1 z 5

Appalling service - avoid at all costs!

Gadget Panda make big promises on their website, but they don't deliver - and their customer service is awful.

I sold them my near-mint 160GB iPod Classic, which I had owned for only a few months, as it was just gathering dust sitting in a docking station. After sending them the item via Royal Mail Signed For on August 28th, I did not receive either the money I was quoted or even an acknowledgement that my parcel had arrived with them.

I contacted them 3 or 4 times through the website, enquiring about my order, but got no response whatsoever. I finally got a reply from the company after more than a month. They claimed that it had a hard drive fault, and revised the offer price to £5. I was appalled - I knew, after all, that it worked fine as I'd tested the iPod myself before sending it - and informed them that I'd contact Trading Standards if they continued to mess me around. They returned the iPod to me and, lo and behold, I have since tested it on iTunes and it works perfectly.

The only good thing I can say about my experience with Gadget Panda is that I'm glad it's over.

18 października 2014
Opinia niezależna
Logo Gadget Panda

Odpowiedź od Gadget Panda

You were issued a revised offer for your item due to it having a hard drive fault and failing multiple times to fully sync our music library of 3000 + songs, which is required in order to test the full functionality of the 160gb device. Yes it can sync multiple tracks but failed to sync to capacity. You were informed of this via email following testing of the device.

We then responded to your subsequent emails on 10th September and 26th September advising you of the above facts and requesting confirmation that you wish to proceed with the revised offer or have the defective device returned at no charge. We received no reply.

Only on 3rd October did you eventually respond to the information above, following our response to a further email from you. You requested that we return the device, which we did at no charge.

We advise that you check your spam folder. Please let me know if you would like me to forward on copies of all our email messages.

Oceniono na 5 z 5

Speedy, efficient and no messing about

GadgetPanda gave the best price for my Apple iPad even beating Apple's own trade in price!!

I placed the order and as I lived locally I asked if I was able to drop it off in person so I didn't have to pay out for postage. I expected the answer to be the usual corporate no but Gadget Panda said YES!!! Extra bonus point.

Once dropped off I received a confirmation email that evening and the next day I had the money.

Would definitely recommend GadgetPanda to anyone.

19 sierpnia 2014
Opinia niezależna
Oceniono na 5 z 5

Pain free and quick

I sold my old phone,got the price quoted to me before posting them my phone and got paid straight into my bank account. Only minus is that you have to pay for postage yourself. When you compare prices for your phone, take this into account when you are looking for the best deal.

14 sierpnia 2014
Opinia niezależna
Oceniono na 5 z 5

Fantastic

This is the first time i have used Gadget Panda and I can assure you I will use them again. They were fast, efficient and reliable and great communication.

25 lipca 2014
Opinia niezależna
Oceniono na 5 z 5

Fantastic

I've always used gadget panda to sell my stuff. Their service is very quick and reliable. Great prices given too. Am very happy

19 lipca 2014
Opinia niezależna
Oceniono na 4 z 5

Slow to pay cheque but otherwise a good service

A good service but if you want a cheque it takes ages (took 11 days to come) and will obviously take another 5 to clear so don't do the cheque thing if you are in a hurry. That's longer than they said on the website.

17 lipca 2014
Opinia niezależna
Logo Gadget Panda

Odpowiedź od Gadget Panda

Hi Charlie

Apologies that your cheque took so long to arrive. Cheques are posted within 2 working days of payment being confirmed but can sometimes be delayed in the postal system, which is outside of our direct control. We recommend bank transfer or PayPal payments which are instant.

BEST WISHES
Team Gadget Panda

Oceniono na 5 z 5

Excellent Service

Sent my gadget of Friday 20th June, received by Gadget 23rd June, money was in my account 25th June, what more needs to be said, a very happy customer :-)

3 lipca 2014
Opinia niezależna
Oceniono na 5 z 5

fab service no problems at all

they gave me the best price out of all the big recycling companies and once they'd received the phone the money was in my PayPal account within 48 hours as they promised. Have now sent an older phone as again they've offered the best price

29 maja 2014
Opinia niezależna
Oceniono na 3 z 5

Easy but modified price

Very easy to deal with in terms of the process, however, they made up that there was a scratch on the phone (which there wasn't, I photographed it before sending off) and reduced the payment by a massive 20%. Taking the mickey somewhat but I just went with it for minimum hassle. They did offer to send it back for free.

UPDATE: 4JUN14
After constant pestering by the company I feel obliged to reply.
The whole point of an independent review site is that a customer can score what they believe to be a fair representation of the company.
The "crack" on the bezel is perfect and straight, looks like the intended "crack" on the iPhone 4 (see the antenna configuration). I believe it certainly comes under the "Light cosmetic wear and tear is acceptable" policy on your website.
Another reason for not rating 5 stars is your policy on "automatic payment after 5 days" if the offer has been revised. I feel that this time period is too short if the customers best interests are in mind.

"3 stars: acceptable experience but with some friction." is a fair representation of this transaction.

28 maja 2014
Opinia niezależna
Logo Gadget Panda

Odpowiedź od Gadget Panda

Thank you for reviewing. We in fact offered a revised price due to your Galaxy phone having a split (crack) to the bezel and made no mention of a 'scratch'. We have now emailed you a photo of this defect.

Not really taking the mickey when we don't even normally accept phones with cracks and would usually just return it to you. In hindsight perhaps that would have been the better option in this case which may have avoided this unfair review.

UPDATE 31/05/2014: Simon has since admitted in an email that he was aware that the Galaxy had a crack to the bezel when he sent it in.

UPDATE 04/06/2014: Simon has still not revised his false review after admitting that the bezel had a crack.

UPDATE 04/06/2014: Our 'constant pestering' (which amounted to a single polite email requesting that you revise your review) was in light of the fact that in it you untruthfully stated 'they made up a scratch'. In our revision we made no mention of a scratch but stated that the bezel was cracked, which you have now openly admitted to.

You are incorrect in stating that a cracked bezel comes under 'light wear and tear' and we suggest that you read our terms and conditions, to which you agreed when placing the order. Furthermore you also ticked a box to confirm that "all parts and features function without fault, it does not have cracks or chips to the screen or bezel". Why then knowingly send in a handset with a cracked bezel when we clearly indicate that this is not acceptable?

Simon, we would be happy to take the blame if we have done something wrong, but on this occasion the 'friction' you suggest was as a result of you not meeting the terms to which you agreed and then leaving untruthful comments in a review.

I think it only fair that we defend ourselves under these circumstances.

Oceniono na 5 z 5

Very Happy - No effort :)

Good service from start to end, booked online, sent tablet off and within 2-3 days of Gadget Panda receiving I had word the money was transferred to my bank account, very happy with an effortless process and would use again :D

23 maja 2014
Opinia niezależna
Oceniono na 5 z 5

Excellent price and service.

GadgetPanda offered me the best price I could find for my old iPod, they kept me informed with emails on receipt and after testing, and paid the promised amount very promptly. An excellent experience.

17 maja 2014
Opinia niezależna
Oceniono na 1 z 5

The service was awful.

I was completely un satisfied with the service, I had to email them multiple times in order to get my check through the post. Not only that but my iPod must have broke in the post so I got under half of the money i should have got.

11 maja 2014
Opinia niezależna
Logo Gadget Panda

Odpowiedź od Gadget Panda

I am sorry that your cheque was delayed in the postal system and arrived after the expected time, which has prompted you to negatively review our service. Cheques are posted on time via 2nd class post but do sometimes experience longer delivery times, which is beyond our direct control. We did advise you of this in our email response to your query on 8th May.

Unfortunately the iPod we received from you had a faulty power button and we therefore revised our offer in line with this fact. You accepted the offer even though we would have returned the item to you at no charge should you have requested it.

Oceniono na 5 z 5

great service

This is my 2nd time i have used Gadget Panda, and yet again service was excellent. Phone sent Tuesday and Friday money in the bank. Was told how my order was going all the way through. So again no complaints from me and got the price stated for my mobile phone.

6 maja 2014
Opinia niezależna
Oceniono na 3 z 5

confused and frustrated

I sent my Sony Xperia Z to gadget panda only to receive an email saying they couldn't accept it as one of the water indicators had changed color. I was shocked to hear this as I hadn't even tested the waterproof capabilities of the phone and it had never even been anywhere near water.
When I received the phone back I along with my wife opened all the flaps covering the ports on the phone and all the water indicators were still white. I emailed gadget panda back but was told that at least two people check each phone received and they were adamant that one of the water indicators was red. They suggested I check again which I did and they are definitely all still white.
I again emailed and was told that as they no longer had the phone they could not verify this.
So I wasted money on postage sending my perfectly ok phone to gadget panda only to be told a lie as to the received condition.
Something has obviously gone wrong with their checking procedure and now they are insinuating that I have dodgy eyesight or that I haven't checked all my phones ports or that I am lying.
This whole experience has been a waste of time and effort and I have paid postage costs for no reason. I am not happy and am in the process of finding out what my rights are and taking this matter further.
After various emails I have had my postage fully refunded and I thank gadget panda for that.

13 kwietnia 2014
Opinia niezależna
Logo Gadget Panda

Odpowiedź od Gadget Panda

Unfortunately we can only comment on our findings with two technicians verifying the activated water indicator. We returned the item to you at no charge when our competitors would charge up to £10 to return an item with an activated water indicator. In fact we have even offered to refund your original postage as a gesture of goodwill.

The fact that you claim the water indicator is not activated is obviously unexplainable and not something that we can verify without having the item in our possession. We have a very robust grading process that has served us well for years, so we stand by our findings.

Please let me know if you require any further information.

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