Poor customer service, money grabbing
Going by the website this should have been fine but contacting system is appalling. They’ve basically covered their arses in every way and stripped us of our basic human rights (in their own words, ‘ accordingly you have no statutory right to cancel your order’. I have spent over £400 on PCR tests that have been given to me by the GOVERNMENT, all of which have not upheld their agreement but lone and behold each of them have covered their arses so the BUYER is liable! Do not give ANY of these companies anymore of your money!!! I followed my end of the bargain and sent, contacted them as I scarily hadn’t heard anything. My test was never delivered to the lab apparently. I then had to cancel my surgery as it was too late to do another. One guys appears to answer the phone and emails, and he’s basically there to say that you bought these under the condition you are liable for anything going wrongs. This company, their provider AND the Royal Mail have all not taken any responsibility and I am now left hundreds out of pocket and yet to be even more so should This appalling service and need to do PCR tests continue .