FURCO Recenzje 

387
Wynik TrustScore: 2 na 5

1,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Terrible company, so not use these to get anything delivered. Rude , aggressive staff who basically lied and lied tuen don't deliver. Harassment there after so please avoid this rogue rude useless c... Zobacz więcej

Oceniono na 1 z 5

Buyer beware, awful. Terrible comms and no customer service. Never answer emails or phone calls. Sofa delivery arranged finally (they phoned with one day notice and weeks and weeks late), drive... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Avoid! Dodgy as hell. What company asks for cash on delivery? So odd. Plus when you call them some gangster sounding man answers with no telephone etiquette and doesn't even answer the phone with the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We've chosen FURCO for our office chairs for the second time, and the experience was outstanding. The price were unbeatable, and interacting with their customer service team was a pleasure. They even... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep meblowy
  2. Sklep z meblami do sypialni
  3. Hurtownia mebli
  4. Sklep z sofami

Napisane przez firmę

FURCO has been Offering the UK's best furniture brands at great prices! FURCO - a UK based retailer offering & delivering quality furniture& designer home decor to customers based nationwide. Established long since 1998, FURCO started off as a small shop fitting company in London & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from FURCO by default becomes a part of our humongous FURCO family and enjoys dedicated support throughout.


Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

387 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,9

Wszystkie recenzje

(387)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I didn't buy anything yet because of…

I didn't buy anything yet because of the bad reviews. So just to double-check the suspicion, I called them. The answering machine said from the outset: "This mailbox is full and cannot accept any further messages."
Yup...looks like a scam online shop with no customer services....
Customer care is also useless as they claim you have to solve the problem with the branch.

11 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

SCAMMERS

SCAMMERS. SCAMMERS SCAMMERS. Please read other reviews. I am surprised this company is still allowed to trade. I requested a cancellation of an order and a refund of my payment. I was notified that I had been refunded but then a week later received a further notification that the refund had been cancelled. This is a deliberate action and can only be classified as a scam and fraud. I will now have to pursue this via Paypal to get a refund.. These people are scammers, avoid at all costs.. Do not give these people your money!!!

8 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Worst service, won't buy anything from this company again

Paypal showed me this company refunded me and then they just canceled the refund when I contacted them they replied they will look into it, i have waited for a while and resend another email to them about their refund did not come through my PayPal and they did not reply my email at all, i am going to open a dispute on PayPal agathem tonight and will never buy any thing from them again, they just act like a scam website. Never trust in them and very bad communication. Just beware!

16 października 2024
Opinia niezależna
Oceniono na 1 z 5

Only gave this a 1 star as not able to…

Only gave this a 1 star as not able to give this company no stars. Avoid at all cost as this is a scam company. Purchased a greenhouse and never received this and been chasing for my refund and never hear anything from them back. I’m £235 out of pocket and they will do the same to you.
Don’t know if blocked, being avoided but have had no contact from this company and have tried on all methods they provide to contact them. Look elsewhere for your item, don’t pay them a penny, and run straight off their web page. SCAMMERS!!!

14 października 2024
Opinia niezależna
Oceniono na 1 z 5

Awful company

Awful company allowed me to purchase an item took my money then later told me they have no stock! Informed me I would be refunded but are ignoring calls emails and WhatsApp messages and still no refund!

28 października 2024
Opinia niezależna
Oceniono na 1 z 5

Terrible company

Terrible company, ordered a desk it said it was in stock and delivery within 7 days, never arrived, they messaged saying it’s out of stock but I still haven’t been refunded nearly 4 weeks later and they don’t answer the phone or emails. Stay Clear!

6 października 2024
Opinia niezależna
Oceniono na 1 z 5

Incorrect sofa delivered, and ignored!

Incorrect sofa delivered, Ray picked this up. Then sent another incorrect sofa out. Then told will get full refund, that was 2 weeks ago, and surprise they don’t answer the phone, ignore emails. An on live chat palm you off. Reported to trading standards and seek legal advice. Shocking company! DO NOT BUY FROM THIS COMPANY!!

22 października 2024
Opinia niezależna
Oceniono na 1 z 5

The worst company ever

The worst company ever! Not trustworthy at all . Be warned you will not receive your goods and you will not get a refund ! They quite happily took £737.10 and emails and watsapp messages are being ignored. This is a absolute disgrace and now we are seeking legal action ! absolutely gutted

20 października 2024
Opinia niezależna
Oceniono na 1 z 5

Email not working!!!!

I was told my couch was going to be delivered in 1-2 weeks I have tried contacting you directly today but the sales email address bounced back and I’ve tried from two accounts which is really worrying! I’ve then looked at all the negative reviews on here and on instagram. Avoid! How can a company operate with no working email? Customer service is zilch I just hope I can get a refund. You’re taking money from innocent people who save to get nice things and you don’t deliver!

10 października 2024
Opinia niezależna
Oceniono na 5 z 5

I ordered online and received regular…

I ordered online and received regular email updates about my order and its estimated delivery time. The entire process went smoothly, with notifications a few days before arrival, and the order arrived as scheduled. A big thank you to Furco—the quality of both the products and service is excellent. I’ll definitely shop with you again!

16 maja 2024
Opinia niezależna
Oceniono na 1 z 5

I would rather put my money in the toilet!

I would rather flush my money down the toilet!
I ordered a lamp, paid for a lamp 2 days later received a WhatsApp message to tell me the lamp was out of stock, no refund, no offer of something else, I sent 2 emails, no response, I sent several WhatsApp messages back asking for a refund no response. I tried to ring and no answer and mailbox full so unable to leave message, quite clearly they don’t want to give my money back so I can only think there scammers !

19 września 2024
Opinia niezależna
Oceniono na 1 z 5

CONARTIST AVOID WITH ALL COSTS

We purchased a grey anyna sofa and they told us that will be delivered in a few days then came into weeks then no communication from these SCAMMERS.
Contacted them and they told me that it will be delivered in a few days then no communication from them again. They STOLE my 75 year old DISABLED FATHER’S MONEY.
Then Apparently the company went into “Liquidation” which is absolutely crap because the owner still owns it. Look on company house and you will see the officers who own the company.
I am still fighting for the money.
I hope these people go to prison for Fraud!
Karma is coming for them.
Apparently they don’t have any assets.
Furco are a bunch of thieves.
Keep your money and go to a big company not these small companies because you won’t get you product or your money back.

19 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Big thank you to Ray and company for…

Big thank you to Ray and company for Sofa and delivery!
Great job Ray from beginning to end of assembling!
Hope to deal with you again

11 sierpnia 2024
Opinia niezależna
Logo FURCO

Odpowiedź od FURCO

Hi Tomasz,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Ray and our team. We strive to provide excellent service from start to finish, and it's wonderful to know that we met your expectations.

If you need anything in the future or have any questions, please don't hesitate to reach out. We look forward to the opportunity to assist you again!

Best regards,
Samantha
Customer Service Team, FURCO

Oceniono na 1 z 5

Ridiculously incompetent, terrible experience

I would like to clarify before I get into this review that FURCO are a third-party seller. They do not handle the manufacturing or delivery process themselves, they use a supplier called Eleganza Group Ltd (and possibly others) that make and ship the goods directly to the customer. Most big companies such as The Range, B&Q, Dunelm etc all do this, so I’m not criticising them for that. However, as the furniture was purchased from FURCO, the responsibility ultimately falls on them.

My nan waited over 4 weeks for her sofa's to arrive, despite the website saying 1-2 weeks. After this time, she had to contact FURCO multiple times regarding the order. They told her that it wasn't in stock, even though their website stated it was, and that they had to make it to order. It was very difficult to get in contact with them. And on several occasions, they’d promise to call her back and never did.

They cancelled and rescheduled the delivery numerous times, and it wasn't until I got involved and requested to cancel the order for a refund that they miraculously got it delivered to her the next day. The sofa's aren't comfortable at all and are certainly not 'high quality' as advertised.

Please steer clear of this incompetent and unprofessional “company”!

10 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

This must be a scam because they don't deliver

I ordered two sofas from Furco June 6th and was assured it take 5 to 6 weeks to deliver. I was later told it would be delivered on the 29th July and a confirmation email would be sent between 22nd through 25th July. As it stands none of what has been promised has happened and I get no replies from their customer service. Furco you can do better. Please get a grip of your issues. I will be taking this up with my bank as all attempts to get a refund issued from Furco has yielded nothing.

29 lipca 2024
Opinia niezależna
Oceniono na 1 z 5

AVOID AT ALL COSTS

I ordered a garden shed. They then came back and said it wasn’t available but had an alternative for £45 more. There’s no such price point on website. Now nothing. Have put the payment into dispute. SCAMMERS.

1 lipca 2024
Opinia niezależna
Logo FURCO

Odpowiedź od FURCO

Dear Rebecca,

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with your order. We understand how frustrating this situation must have been for you.

Occasionally, stock levels and prices can change rapidly, and it appears this may have affected your order. We’re sorry that the alternative offered wasn’t reflected on our website, and we appreciate you pointing this out. Please rest assured that we take such concerns seriously and are taking steps to prevent this from happening again.

We see that you have initiated a payment dispute, and we’re committed to resolving this matter promptly. If there’s anything further we can do to assist, please reach out directly. Your satisfaction is important to us, and we hope to have the chance to regain your trust.

Best regards,
Samantha
Customer Service Team, FURCO

Oceniono na 1 z 5

SCAM!

SCAM!! SCAM!! SCAM!! DO NOT PURCHASE ANYTHING FROM THIS WEBSITE!!
Ordered a bedroom set with delivery confirmation stating 4 business days. 4 days came and went with nothing delivered. It’s been 3 weeks and no communication from the company. Tried to email, phone and fill in online forms and not a single response! When you try to phone the number displayed on the website it rings out and then a message stating “‘mailbox full”
Raised a dispute with PayPal for refund, currently waiting on them getting back to me. This company is a scam! Do not order!

1 lipca 2024
Opinia niezależna
Logo FURCO

Odpowiedź od FURCO

Dear J Web,

We’re truly sorry to hear about your experience, and we understand your frustration. We apologize for the delay in delivering your bedroom set and for the lack of communication during this time.

It appears there was an issue with our initial attempts to contact you regarding your order, which unfortunately led to delays. We also apologize for any difficulty you had in reaching us. We’ve refunded your order as requested, and we’re working to ensure that our communication channels are more reliable in the future.

We understand your disappointment and appreciate your patience as you work with PayPal. If there’s anything more we can do to assist, please don’t hesitate to contact us directly. We’re committed to improving our service and hope to resolve this matter to your satisfaction.

Best regards,
Samantha
Customer Service Team, FURCO

Oceniono na 1 z 5

Fraud stay well clear

Fraud stay well clear. This company is a scam. I’ve now been waiting 3 weeks for a refund. They don’t have a customer service or even reply to emails and phone calls. 😡

8 lipca 2024
Opinia niezależna
Logo FURCO

Odpowiedź od FURCO

Dear Steven,

We sincerely apologize for the frustration you’ve experienced and any inconvenience this has caused. We understand how concerning it is to wait for a refund, and we’re sorry for any lack of communication during this process.

Please be assured that your refund was initiated as soon as requested, and while it can take 5-10 business days for the funds to appear in your account, we understand that the wait can be frustrating. We're glad to confirm that the refund has been processed successfully.

If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help and are committed to improving our service.

Best regards,
Samantha
Customer Service Team, FURCO

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej