Funkyfidgetsshop Recenzje 

I ordered several items from Funkyfidgetshop - most were great. The postage costs are exceptionally high for the size of parcel, and very slow.
They didn’t send me one of the items I ordered, and sent a different one instead. No explanation. Very slow reply. No apology. Just told me I had to pay to send it back, and they would refund me later. No return address offered, and no idea when I will receive the item I have actually paid for!! Terrible customer service. Very disappointed.
Update - after receiving several rude and condescending emails I still haven’t had the item, nor have they refunded it or the return postage costs. PayPal refund requested.

This shop is okay, their prices are good and the fact that they're able to sell international products (fidgets exclusive to one country) is great! However, customer service... I once ordered a package from them, I'd say it was a medium sized package on the larger scale, and one item was missing (it wasn't just a cheap fidget that was missing) sent them an email and waited two weeks for a reply. I understand they're very busy, with demands on their online shop, tiktok shop and in person shop, but customer service is so important. Luckily I got my refund, but the reply time was awful. I have had a couple of products seem a little dirty as well right out of the package... I'd say this shop is good, depending on what you're getting, and how large your order is.

After a month the nice cube i bought broke at the plug, seems like it must have been a manufacturing defect, but after 2 weeks I never got a reply from funkyfidgetshop after i emailed them. No customer service, wouldnt recommend.

I have been using Funky Fidgets for awhile now. Great products, Great staff and an overall positive experience 😀 I am currently waiting for an order to arrive and I'm so excited 😊 I have told all my family and friends about your store. Thank you so much and will continue to buy in the future 🧡

I really wanted to use this online shop in the future, as someone that loves and needs alot fidgets. However I'm disappointed and upset.

I placed a tictok shop order and a online shop order, both were large amounts, but I thought it would be well worth it.

However the online shop order came with a similar item, but not the same. I thought it was just a different colour, and therefore happy to use the item.

When opening the box and touching the fidget, I realised it was not what I had ordered. Due to the type of fidget, I couldn't tell it was a different type into I touched the item.

I emailed the company and they asked for a photo of who packed the order, and getting me to confirm if I used the item. I sent a photo of who packed the order on Monday, and I have sent another
Another email on Wednesday, to chase it up, but had no response.

I was not informed by emailed or have any information, in my package, stating the change.

I understand, why they wouldn't want me to send back as item I have touched, even though it was for lest than a second. However the item that I bought doesn't meet the product description of the item in the box, which I should have been made aware of, with stating the item was out of stock and have a choice for a refund or a similar item.

I also had a damaged item in my Tictok order, which I have asked do I need to send the full set or just the broken item, as they sent them separately, and I want a replacement. They have processed for me to send it back, but they haven't got back to me? So I don't know if to send 1 back or all 4 but if I send all 4 they probably say has the others been used, which yes they have, as all 4 was packaged separately and I didn't know the 4th one was damaged. I sent them photos of it damaged.

Which is why I asked for a replacement and not a full refund on all 4, as I didn't think that would be fair.

I am very disappointed in the lack of communication, with the business. I believe they have been given enough time to be in contact.

Item received was defective. Polite email sent by me on evening of 18th, they responded on morning of 20th asking for a video, this was sent immediately. End of the day 21st and still no response.
It’s a defective item, and they seem not to care, or to value customer service. Seriously, how long does it take to reply with courtesy to an email, or to arrange a return?
PayPal case went in my favour and they refunded me.

Highly recommend. Have only ordered from twice but each order has been brilliant and well packaged. Lovely quality items especially their own branded items.

omg thank you so much, I ordered my daughter 2 spiky sharks , I didn't know how to order 2 separate colours , a quick email and my order was changed, we have just received them. she was so excited to see a sticker and a lolly with her sharks. , I really liked how the leaflet told us who packed her order. such a cute personal touch.
Grace is 16 , undiagnosed but shows alot ASD traits, school have only just agreed she is most likeky on the spectrum, 2 months before GCSE exams as she is good at masking , she has panic attacks and during these times she nips and scratches her skin leaving awful marks. she found your store and told me about the sharks ,
I will be placing another order.
thank you so much
Graces mum.
Naomi Hill

They wrote two addresses on my package, so the postal service had to send it back to them, I emailed them and they haven’t got back to me, they were live on TikTok so I tried reaching out their and they blocked me from commenting. They don’t prioritise customer service, also deliver was 20 euro which is crazy and then I had to pay another 20 euro customs fee, it’s been nearly a month and I’m dealing with this.