Freshdesk Recenzje 

This company is terrible. No one is ever reachable via anything but emails/tickets. There is no number or person you ever speak with. They have botched two phone port attempts completely because they can’t even get the number right. Ironically, for a company that sells customer support solutions they have absolutely the worst customer service I have ever experienced.

Excellent support, good ticket desk product.

I wouldn't use anything else

A 2 settimane da Natale hanno pensato bene di fare un aggiornamento sul modulo di contatto del sito e i clienti non riescono più a contattarci. Da 5 giorni sto provando a contattare il servizio clienti ma non rispondono o rispondono in maniera vaga senza dare certezza sui tempi di intervento. Non si rendono minimanente conto di un problema cruciale che hanno creato e che non stanno risolvendo.

Fresh-desk is very user friendly. It allows the group to be included in all emails and workflows which is great for when colleagues are absent/holiday. Easy threads to manage timelines and responses without having to track and trace personal emails to get a clear understanding of the topic responses.

A good platform for raising complaints by clients and sharing responses.

Used since 2018, It gives you beyond a ticketing system with an excellent support team.

Keep it up.

Here shortcut key for private add note must be. This one feature is not to be here.it's make more erritated.

I can't stand all the message failed error, but it's only on the vanity URL, I think it should still be fixed. Otherwise, great platform!

Think that everything works great. 4 stars are only because there is always space for improvements!

Freshdesk is a great CRM tool to work with. It is fast, smooth and user friendly.

The reports are also brilliant and we can customize them as well, as per our requirements.

The support team is also praise worthy. They are prompt and helpful.

This Company is quiet flexible and Qualitz oriented, which gives us - Colleges an Opportunity to work motivated daily

Freshdesk gives you a flexible and high value system as a customer support platform. Both for communication with customers and as a FAQ-platform for new and existing customers.

Seems to have infinite integrations oppurtunities with all kinds of systems.

My only drawback is that different configurations should be simpler. Their support is OK, all done from India. Not always easy to describe different scenarios and problems, and for them to actually understand what we need help with.

Great VFM comapared to market leader Zendesk which i also have experience with.

All in all 4/5.

Very reliable system, there are certainly many features which we certainly do not use yet.

A lot of useful features at the price we paid, like ticket generation with audit trail for emails, SMS and phone calls rec'd. It helps our company largely for providing customer support services.

Good presentation and in small steps so I later can for me new things out

The customization is good

We are enjoying it - just about to put it to the test with lots more users coming on board our platform :)