Freezvon Recenzje 

130
Wynik TrustScore: 3.5 na 5

3,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Служба техподдержки сайта то очень быстро отвечает вопросы клиентов в чат-боксе. Спасибо агент техподдержку Алексу, ятоответил всё мои вопросы с терпением коротко и ясно. Мне понравился качество тех.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We needed quick solutions for our team and Freezvon delivered. Whereas our previous provider did not offer us any alternatives to their new phone number requirements, Freezvon really helped us o... Zobacz więcej

Oceniono na 5 z 5

As a team lead, I appreciate: 1) Being able to sort and filter call data by agent, not just day, or a phone number; 2) Easy to configure call queues and rules for outbound calls (i.e. we're using l... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Пользовательское соглашение ограничивает право на возврат остатка баланса, будьте внимательны. В связи с этим, поддержка в возврате отказывает Смс в большинстве случаев не доходят, с чем поддержк... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent oprogramowania

Informacje przekazane przez różne źródła zewnętrzne

Purchase virtual phone numbers with calls, sms and fax forwarding. We provide multichannel, toll free 800 numbers, cheap sip outgoing calls and VoIP services.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

130 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(130)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Horrible Experience

I was unfamiliar with this company. Their website showed conflicting information about whether they require documentation to set up the account. I was reluctant to trust my passport information or other information with them, but wanted to try them out. I emailed them letting them know I was interested in their services, but only if I didn't have to provide verification prior to trying out the line to test the audio quality, because if the audio quality was bad I might not even be a customer very long and I didn't want to provide a lot of information to a company I might barely use. I sent an email and they responded: "The cost of the number is: set up fee is: 10$ and monthly fee is 12$ The forwarding to SIP is free of charge and the forwarding to the phone number is chargeable. Documents for US city numbers are not required. If you have questions, just reply to this email, and we will help you with any matter." I sent payment to them, was told the line was setup, and then received this email: "Hello, ...we're asking you to provide the following... Colored photos of your passport, pages 1-2, or an ID card; Bank statement of the card used during this transaction; Photo verification: photo of the payer holding the card. ...Without receiving the requested information from you, we, unfortunately, cannot provide you with services. Best regards, Oleksandr Baran Financial director and co-owner." I specifically emailed them to see if they required documentation prior to the line being set up and they specifically said they did not. I would never have made any payment to some company I don't trust and know little about if I knew they would also demanded a passport. I do not trust this company with my passport information or with anything, especially after I specifically asked if it would be required and they told me it would not be required. Although they may say the email was stating they didn't need documents for the phone verification and they are requesting documents for bank verification, I had asked very clearly if they needed ANY documentation and their emailed response prior to my making a purchase resulted in my believing this would not be needed. I don't trust this company.

28 grudnia 2022
Opinia niezależna
Logo Freezvon

Odpowiedź od Freezvon

Hello!
Let us clarify a few things about the verification process:
1) No documents are required to make an account.
2) No documents are required to connect a US landline number.
3) In some cases, such as paying via card through the Stripe payment system, payment verification may be required. This is due to the requirement of our bank and the payment processors, for anti-fraud prevention, among other things.
4) We warn that as a provider of virtual telephony services, we have a right to request your documents for verification at any time when you are using our services. It is something that is clearly stated in our Terms and Conditions here: https://freezvon.com/terms-and-conditions

Please be aware that if you do not agree to proceed with payment verification, we are not leaving your money to ourselves. It is refunded to your card and arrives back on your card within 1-5 banking days, depending on your bank.

So to sum it up, when you asked whether you need to verify your account prior to purchase, we answered no, you don't. When you asked whether you need to verify your identity when placing an order for the USA landline, we answered no, you don't. In both cases, it's true. But when we're talking about verification of transaction, yes, it is required in some cases because we have a strict no-fraud policies, and you cannot pay with a stolen card. This wasn't a subject of your questioning prior to you placing the order, but it is covered by our T&C which you are required to read and accept prior to making any payments.

We appreciate you leaving a review. It would be great if you took time to follow up here to confirm when you received your funds back at your card, as the refund has already been made.

Oceniono na 1 z 5

yok dedim

watsap onayi olacak

1 grudnia 2022
Opinia niezależna
Logo Freezvon

Odpowiedź od Freezvon

Hello!
Sorry, we are not sure what do you mean. Please reach out to our support team at support@freezvon.com if you have any questions about WhatsApp verification.

Oceniono na 5 z 5

Can recommend this service

Good, reliable service. Quickly setup a number, worked well.

1 sierpnia 2022
Opinia niezależna
Logo Freezvon

Odpowiedź od Freezvon

Hello,

Thank you for your review. We're thrilled to hear that we've met your expectations and we appreciate your feedback.

If you need anything else, please don't hesitate to reach out to us. We're confident that we can continue to provide you with excellent service.

Thanks again for choosing us.

Oceniono na 3 z 5

super

j'ai apprécié le processus

25 listopada 2022
Opinia niezależna
Logo Freezvon

Odpowiedź od Freezvon

Hello, Jack!
Thank you for leaving your review.
What can we do to improve your experience?

Oceniono na 1 z 5

Problem with top up

Hi there,
I have try to top up my account several times. Always rise error 505.

6 listopada 2022
Opinia niezależna
Logo Freezvon

Odpowiedź od Freezvon

Hello, Alexey!
Please contact our support https://freezvon.com/support and provide specific information about your case.

Oceniono na 5 z 5

Great support group

The team is always ready to help you with any questions. Not always good connection quality when calling. But what we have is what we have, I am glad of such an opportunity to have a telephone number of another country.

7 listopada 2022
Logo Freezvon

Odpowiedź od Freezvon

Hi Alina!

Thank you for leaving feedback.
We constantly strive to improve our service and widen our network of local partners. We might be able to provide you a trunk with better voice quality than what you had initially. Please contact our support and specify what destinations are you looking for and what volume do you plan to use?

Oceniono na 5 z 5

Fast and quality service

Fast and quality service
I have been using a Polish number for 5 months.
Now I started selling goods from my online store in Poland as well.
The virtual number was connected very quickly, in just 2 days. Everything works great.

18 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Attentive staff

Thank you for the good work, you helped me get the Zoiper SIP program up and running very quickly.
Especially thanks to Thomas for helping me get it done over the weekend.
You were great! I will be working with you in the future as well.

5 września 2022
Opinia niezależna
Oceniono na 4 z 5

Friendly support

Friendly support! I do love that. I'm not particularly versed in VoIP? I'm just using it. So it's nice, you know, you never feel like you have stupid questions, they always help, explain things, give sound advice. Like with the call forwarding setup, depending on time of the day, day of the week, etc.
You go, guys!
Love the new design by the way, much more sleek and modern like this.

1 września 2022
Opinia niezależna
Logo Freezvon

Odpowiedź od Freezvon

Hello, Lena!
Thank you for your feedback. We appreciate you letting us know what you think about our service.

Oceniono na 5 z 5

Very helpful

30 sierpnia 2022
Opinia niezależna
Logo Freezvon

Odpowiedź od Freezvon

Hello, Li!
Thank you for leaving a review. We will continue to improve our service, so it will continue being helpful to you.

Oceniono na 5 z 5

As a team lead

As a team lead, I appreciate:
1) Being able to sort and filter call data by agent, not just day, or a phone number;
2) Easy to configure call queues and rules for outbound calls (i.e. we're using local numbers when we call to a specific region without switching our SIP accounts; no need to use any specific prefixes for that either);
3) Our manager is always available, so if there are any difficulties, it's easy to resolve. I really like that. Never regretted signing the contract with Freezvon.

28 sierpnia 2022
Opinia niezależna
Logo Freezvon

Odpowiedź od Freezvon

Hello, Denis!
Thank you for letting us know what features you find especially helpful.
We will continue to improve, so our service could be even more useful for you.

Oceniono na 5 z 5

Все от А до Я

Все от А до Я - ИДЕАЛЬНО

26 sierpnia 2022
Opinia niezależna
Logo Freezvon

Odpowiedź od Freezvon

Hello, Aleksandr!
Thank you for your feedback. We are glad you're satisfied with our service.

Oceniono na 5 z 5

I am their customer for 4 years

I am their customer for 4 years. Tried some of the competitors but still prefer Freezvon because of their UX. It's very convenient especially after they released latest update. Support is quite fast so I am happy and would recommend them.

12 sierpnia 2022
Opinia niezależna
Logo Freezvon

Odpowiedź od Freezvon

Hello, Alexey!
Thank you for choosing Freezvon for 4 years. We are
glad to hear you liked our latest update - more things are in the works!

Oceniono na 5 z 5

Thank you for working so quickly

Thank you for working so quickly, I registered US and Georgia numbers. Now I can talk unlimitedly with my clients and parents. Thanks for updating the design, the last one was bad ;))

12 sierpnia 2022
Opinia niezależna
Logo Freezvon

Odpowiedź od Freezvon

Hello, Julia!
Thank you for your feedback. We are glad you like our new design. We will continue to improve, so our service will become even more convenient for you to use!

Oceniono na 5 z 5

Great experience

I’ve been working with Freezvon for two years now, and glad to see them developing!
They had upgraded the design recently!
Looks awesome!:) Congrats!

11 sierpnia 2022
Opinia niezależna
Logo Freezvon

Odpowiedź od Freezvon

Hello, Mariia!
Thank you for your feedback. We will continue to develop our service to become even more useful for you!

Doświadczenie Trustpilot

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