Free Spirit Shop Recenzje 

162
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Well made jewelry. Good quality. Beautiful Malas especially. Colors may not be as bright as pictured. They are real not fake. They affect me. Shipping sometimes takes time, but will get to you. Any pr... Zobacz więcej

Oceniono na 2 z 5

My delivery went to a wrong address. Working with customer service was very cumbersome, repetitive and kept saying they would escalate to next level. Finally whoever received my package delivered it t... Zobacz więcej

Oceniono na 5 z 5

Tried ordering from three other spiritual jewelry sites before this one. Their pieces fell apart or looked cheap in person. This shop's price point sits between fast fashion garbage and luxury brands,... Zobacz więcej

Oceniono na 5 z 5

I purchased this earrings and I am pleased that the have nice detail and just as advertised. Many times you buy something that doesnt look like the picture.

Informacje dotyczące firmy

  1. Sklep jubilerski

Napisane przez firmę

We specialize in handmade gemstone jewelry such as wap bracelets, watch bands, mala beads, necklaces & earrings.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

162 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 33% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(162)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 48

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I ordered the Lotus flower Crystal…

I ordered the Lotus flower Crystal candle stick holders. After waiting two months (I thought they were lost) they arrived yesterday. They are stunning. Much nicer than I expected. I am thrilled beyond compare. I was beginning to think it was a scam, but boy was I wrong. I can’t thank you enough for the quality of the product. You made a true believer out of me. Thank You! Love my crystal Lotus Flower Candle holders!

2 grudnia 2021
Opinia niezależna
Oceniono na 5 z 5

Fun bracelet …

The bracelet has fun colors and gives a Blair to my wardrobe.
The stones have a twinkle in the sun

30 października 2021
Opinia niezależna
Oceniono na 4 z 5

Really great

The only reason that I did not give it 5 stars was because half of my order took about a month and a half to arrive. HOWEVER, the quality is excellent and I absolutely love the customer service. I receive so many compliments on my necklaces (I have ordered four and will be ordering more soon).
The customer service was extremely communicative and would respond immediately (like, within an hour or two!).
I will most certainly be a repeat customer for a long time.

20 października 2021
Opinia niezależna
Oceniono na 1 z 5

they dont refund

really bad support keep ignoring me/ didnt receive item ,ok happens but they dont refund also.now will have to resolve this on paypal\stay away guys \since you are useleess shiping worldwide , dont do it and screw people

29 września 2021
Opinia niezależna
Oceniono na 1 z 5

Never received order

I order two necklaces from this store on June 22 and have received nothing. Not only has my order not came, but whenever I try to contact this store, they never email back. I’ve tried several times, with multiple email addresses that should work. But they don’t. I don’t recommend buying from this store. I never got refunded for my order.

22 sierpnia 2021
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Hello Suzanna,

We have replied to your previous comment as your order was not placed with our company. Our support team responds to all emails within 24 hours. However, there are no emails from you in our inbox and no order under your name in our system. You must be mistaking with another store that has a very similar name to ours. In this case, please kindly contact the store you ordered from and please kindly remove your comment. However, if you did order from us at www.free-spirit-shop.com using a different name please message us with your order number and we will look into this for you.

Best regards,
Free Spirit

Oceniono na 1 z 5

Frauds

Instead of typing a full review, here’s the email sent to Free Spirit Shop…

Greetings,

I have received my one of the watch bands that was ordered and it is not as described. Your website mentions that the crystals are authentic, they are not. After wrapping the band as instructed, it does not stay secure to my arm, which prevents my Apple Watch from operating as it should. The site says that the other three will be shipped in 12-25 days and that they have not been shipped yet. Please cancel the other three, there is nothing that I would be able to do with the bands. I will be sending the band back, please send return instructions. I am requesting a full refund as your website is completely dishonest.

Lastly, the tracking shows that the necklace that I ordered was shipped as well, however, this was not received. Please provide an update.

22 sierpnia 2021
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Hi Crystal,

Thank you for your feedback. We're sorry you feel this way. I see that your email was sent at 9PM last night so you will receive a reply from our customer service team today. All your items have already been shipped and are on their way. Your order was shipped on Aug 9th (12 days ago) and our delivery time is 12-25 days as indicated on our website so please kindly allow 12-25 days to receive your order. Note that 3 out of the 4 items you have ordered have already been delivered and the last one should get delivered soon.

Of course, our customer service team is always here to help so feel free to email us at contact@free-spirit-shop.com if you need anything in the meantime.

Best regards,
Free Spirit Shop

Oceniono na 5 z 5

Beautiful bracelet, great service

I love my bracelet! So many people have admired it for its gorgeous colours, texture and quality and it feels so calming to wear. I wish I had bought it earlier when I first fell in love with it :)

18 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

Natural Black Rutilated Quartz & Clear…

Natural Black Rutilated Quartz & Clear Quartz Mala Bead Necklace - silver 80cm long × 1
I just received this necklace as described above. It is simply lovely. I have ordered a couple of things recently and every one of them is wonderful. Free spirit shop has a very good quality and carefully made jewellery and an excellent service which is important as I am in Switzerland but they kept me carefully updated, wonderful smile!! Käthi

12 sierpnia 2021
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Thank you so much for your love and support Kaethi. We truly appreciate your kind words :)

Oceniono na 5 z 5

Beautiful Adornments

Thank you so much Free Spirit for your quick response to my email and for my beautiful lovelies. I received them in the time frame advised and I couldn't be happier with my purchases. I ordered 4 and I can honestly say they look exactly like what I saw online and I soooo LOVE them!!!

12 sierpnia 2021
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Hi Carin, Thank you so much for taking the time to leave us a 5 star review. It motivates us to work harder and provide our customers with the best quality products and services. Have a wonderful day! 🙂

Oceniono na 1 z 5

I put in an order about 2 months ago

I put in an order about 2 months ago, have yet to receive my order, and have emailed them several times and have yet to receive a reply
I’m seriously irritated and want a refund but can’t get a reply

10 sierpnia 2021
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Hello Suzon,

Thank you for your comment. Our support team responds to all emails within 24 hours. However, there are no emails from you in our inbox and no order under your name in our system. You must be mistaking with another store that has a similar name to ours. In this case, please kindly contact the store you ordered from and please kindly remove your comment. However, if you did order from us at www.free-spirit-shop.com using a different name please message us with your order number and we will look into this for you.

Best regards,
Free Spirit

Oceniono na 5 z 5

Unique pieces ,tasteful,well made.Great customer service.

I got few pieces from Free Spirit,and each piece is unique and beautiful,charged with positive energy and well made.
If you are looking for a gift with personality,spark,mistery,enchantement,
power, that will relate to your special one, you will certainly find that special piece in Free Spirit.

3 sierpnia 2021
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Thank you so much Lorena! We're so glad to hear that you're happy with your purchase experience at Free Spirit and we hope to see you again soon!

Oceniono na 5 z 5

Very unusual jewellery and made to…

Very unusual jewellery and made to order. Does take time to arrive but is special to you, so guess that's why. Prices are fair, great for gifts as well as for yourself.

22 lipca 2021
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Thank you Ms Merrills! We truly appreciate you taking the time to share this 5 star review ❤️

Oceniono na 5 z 5

Turquoise and Rose necklaces.

I purchased a turquoise necklace with clear crystal quartz and a rose quartz one too.
The quality is superb, the stones/crystals beautiful and the service was efficient and quick. I would definitely buy from Free Spirit again. Thank you Free Spirit!

22 lipca 2021
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Thanks a lot for the love and support Elle! :)

Oceniono na 5 z 5

Bought a beautiful ring

Bought a beautiful ring. Perfect fit and looks great on. Can wear as everyday or add extra to really dress it up. Love it!
Second purchase from them, recently bought a wrap bracelet too. Great service, fabulous goods. 😊

20 lipca 2021
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Thank you so much Angela for shopping with us and for sharing your positive feedback about your shopping experience at Free Spirit ❤️

Oceniono na 5 z 5

No scam thank god😲🤩🤩

Really unsure ordering online but had to try free spirit...It came early and its so lovely,ordering more for gifts and will do for myself😍

17 lipca 2021
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Hi Lena! Thank you for shopping with us and for sharing your positive feedback about your shopping experience at Free Spirit ❤️

Oceniono na 1 z 5

Don’t buy anything

Don’t buy anything. My bracelet fell apart after a few months ( worn maybe 10-15 times). The company refused to send me a new one or return my money since they apparently only have a 14 days replacement period which is completely useless

14 lipca 2021
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Hi Mia, thank you for your feedback. Your order is from December 2020 (8 months ago). Unfortunately we do not provide free replacements after 8 months as at this point the condition of your bracelet highly depends on whether proper jewelry care was applied or not. We are happy to provide free replacements if there are any issues with any items within 14 days upon delivery. Thank you for your understanding!

Oceniono na 5 z 5

I love these bracelets

I love these bracelets, always get so many complements with them! I have several by now and I buy them for friend's birthdays as well.

12 lipca 2021
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Thanks Jennifer! We truly appreciate you taking the time to share your experience with your purchase from us. Thank you so much, and we can't wait for your next order. ❤️

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