Free Spirit Shop Recenzje 

162
Wynik TrustScore: 4 na 5

4,1

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Oceniono na 5 z 5

Well made jewelry. Good quality. Beautiful Malas especially. Colors may not be as bright as pictured. They are real not fake. They affect me. Shipping sometimes takes time, but will get to you. Any pr... Zobacz więcej

Oceniono na 2 z 5

My delivery went to a wrong address. Working with customer service was very cumbersome, repetitive and kept saying they would escalate to next level. Finally whoever received my package delivered it t... Zobacz więcej

Oceniono na 5 z 5

Tried ordering from three other spiritual jewelry sites before this one. Their pieces fell apart or looked cheap in person. This shop's price point sits between fast fashion garbage and luxury brands,... Zobacz więcej

Oceniono na 5 z 5

I purchased this earrings and I am pleased that the have nice detail and just as advertised. Many times you buy something that doesnt look like the picture.

Informacje dotyczące firmy

  1. Sklep jubilerski

Napisane przez firmę

We specialize in handmade gemstone jewelry such as wap bracelets, watch bands, mala beads, necklaces & earrings.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

162 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 33% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(162)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 48

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Oceniono na 1 z 5

The earrings do not correspond to the picture


Update 31.08.2024: it is not true they did offer the option to return the earrings for a full refund. They said I would have first to pay the costs for sending them back by myself (which is more than the earrings cost). They still offer the earring with gold crinkles in their shop, but in reality the earrings are made without the gold crinkles (is not a thing with the natural stone because the gold crinkles should be applied to the earrings).

Unfortunately, the earrings do not correspond to the picture in the sales advert. In particular, the gold cracks are not applied to the earrings except for a few millimetres around the edge. There are only cracks with a brownish colour - a pity.

Update: the custom service is also bad - they only say, that „all stone look like this“. That the earrings look obviously different from the picture in the shop and are just not worked finished (with the applied gold crinkles on it like the picture in the shop) is ignored. It seems like scam …

19 marca 2024
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Thank you for your feedback. We're sorry to hear that the earrings did not meet your expectations. The stones used in our earrings are natural, and as such, each pair is unique, with slight variations in color and pattern, including the distribution of gold accents. This is part of the charm and beauty of natural products, but we understand that it may not be to everyone's taste.

We take pride in the quality of our products, and these earrings have received many positive reviews from satisfied customers. However, we understand that individual preferences vary.

We did offer you the option to return the earrings for a full refund, but we understand that you chose not to proceed with that. If you change your mind or need further assistance, we're here to help. Your satisfaction is important to us, and we want to ensure a positive experience for all our customers.

Best regards
Olivia

Oceniono na 5 z 5

Thank you very much

Thank you very much… I have received my mala… beautiful and I am very happy 😊

14 grudnia 2023
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Thank you so much Manon. We're happy to hear that you're satisfied with your order :). Have a nice day, Laura

Oceniono na 5 z 5

I ordered two pairs of the teardrop…

I ordered two pairs of the teardrop earrings, about 3 months after ordering a lovely wrap bracelet. I adore ALL 3 of my purchases. Great Quality, gorgeous stones! The earrings are lighter than I expected, which is good. These are stunning, fetching me lots of compliments!

11 listopada 2023
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Odpowiedź od Free Spirit Shop

Thanks Corey! We're delighted to hear that you adore all three of your purchases! It's fantastic to know that the teardrop earrings exceeded your expectations in terms of weight and aesthetics, earning you lots of compliments. Thank you for your continued support!

Oceniono na 5 z 5

The two bands I purchased were even…

The two bands I purchased were even more beautiful than expected. Truly unique pieces made perfectly. I love my new Apple watch bands, they turn my watch into a beautiful piece of jewelry. I will certainly get more colors and different designs!

9 listopada 2023
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Hi Marilyn, Thank you so much for your kind words! We're thrilled to hear that the Apple watch bands exceeded your expectations and added a touch of beauty to your watch. We're constantly striving to create unique and high-quality pieces, and we're delighted to know that you love them. We look forward to providing you with more colors and designs to further enhance your collection. Thanks again for choosing us :)

Oceniono na 5 z 5

Kathleen Corwin

I love this bracelet. This is my first purchase from Free Spirit. It’s very stylish, super comfortable and the perfect size. Colors of the gemstones are very vibrant. I was worried about the shipping turn around but it was actually very quick to receive my order.

10 listopada 2023
Oceniono na 3 z 5

What a sad experience so far/Yet the piece of jewelry is very beautiful

What a sad experience so far; I've never received the item I ordered and the tracking devices don't work. What a scam.

The piece I ordered arrived 3 weeks later, no information about the delay of the delivery. The jewelry was fabricated in China, that's the reason for the delay. Actually, the piece is very beautiful, and pretty as it was described in the advertisement

21 sierpnia 2023
Opinia niezależna
Oceniono na 1 z 5

Telling Lies in Their Reply to My ReviewProduct very attractive however after…

Product very attractive however after only a few weeks of wearing it has started to unravel, the cord used to make these bracelets is obviously below par I lost several crystals from the bracelet and I have now stopped wearing it as it falling apart. NOT worth the money they charge, better off going to a supplier who uses materials that last.
I have just received a response from this supplier and they have said I have purchased more than once. This is a lie. I have only purchased the one bracelet and certainly wouldn't purchase from this company EVER again.

21 czerwca 2023
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Thank you for your feedback on our product Alison. We apologize for any inconvenience you experienced with your bracelet purchase. We appreciate your loyalty as after investigating further we have noticed that you are a repeat customer and has ordered three times from us in the past. We are sorry to hear that you encountered an issue with one of the bracelet in your most recent purchase.

We prioritize customer satisfaction. Note that if any issues arise within 30 days of delivery, we are usually able to provide a free replacement. We encourage you to reach out to our customer support team for assistance. We assure you that this is not a common occurrence. Our team selects premium materials and maintains strict quality control. Also, please note that proper jewelry care needs to be applied and we recommend taking wrap bracelets off before showering or going to bed.

Thank you for your support, and we are committed to ensuring your satisfaction.

Kind regards,
Laura

Oceniono na 1 z 5

Utter rubbish AVOID

Utter rubbish ! The items are cheap and nasty - not at all what you should expect for the price. They take forever to arrive (as come from China). They will only give a store credit for returns. They have sent me the wrong item, but refuse to admit it. I can return (at my expense) and wait for a credit, but I can't think of anything I would want from this awful company. The photos where clearly done in very good lighting and in a clever way as the actual products are nothing like the quality from the photos. The bracelet I received feels like it would fall apart at the slightest pull. Get better quality from Wish !!!. Do not order from them.

19 maja 2023
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Thank you for reaching out to us and sharing your experience. We apologize for any dissatisfaction you may have encountered with your recent purchase.

We would like to address your concerns regarding the quality of our items. The product you received is indeed one of our best sellers, and we take pride in the positive feedback we have received from numerous customers who have been satisfied with their purchases. We carefully curate our collection and strive to provide high-quality items at a fair price. We have received close to a hundred 5 star reviews on this specific item and 40 of them include customer pictures which are visible on the product page.

Regarding the issue of the item being different from what you expected, we apologize for any confusion caused. Our team has carefully reviewed the details, including the picture you provided, and we can confirm that the correct item was shipped to you. However, we understand that personal preferences may vary, and we apologize if it didn't meet your specific expectations.

In terms of shipping time, your order was delivered in exactly 14 days which is within the delivery time frame we indicate on our website.

As for our return policy, we do offer returns and refunds for eligible items. We apologize if our store credit option did not meet your expectations. We are continuously working to improve our policies and provide a better customer experience.

Please don't hesitate to contact our customer support team if you have any questions.

Once again, we apologize for any disappointment caused, and we appreciate your feedback. Your satisfaction is important to us, and we hope you will give us another opportunity to serve you better in the future.

Kind regards,

Jessica

Oceniono na 5 z 5

I am happy

I am happy with the four necklaces I bought. They look lovely and make me feel happy.

2 maja 2023
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Thank you so much Anne for taking the time to share your delightful feedback with us! We're absolutely thrilled to hear that you are happy with the four necklaces you purchased. It warms our hearts to know that they look lovely on you and bring you a sense of happiness.

Your kind words and satisfaction mean the world to us. We couldn't be happier knowing that our jewelry has contributed to your happiness.

Once again, thank you for choosing our store and for sharing your wonderful experience. We're here for you anytime you need anything, and we look forward to serving you again in the future.

Have a wonderful day,
Jessica

Oceniono na 4 z 5

I bought 3 items from Free Spirit but…

I bought 3 items from Free Spirit but when I received them, I only got two (which were the bracelets). I had ordered a pair of pyrite and labradorite earrings. I emailed their customer service and they immediately replied saying that the earrings were arriving. True enough they arrived a week later.

I'm giving them 4.8 stars because the earrings arrived late. However, the items were of good quality, really loved them!

14 kwietnia 2023
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Thank you Isobelle for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that you found the items you received from Free Spirit to be of good quality and that you loved them! :)

We apologize for the delay in receiving the earrings you ordered. We understand that timely delivery is important, and we strive to ensure that all our customers receive their orders promptly. We appreciate your patience during this process, and we're glad to hear that the earrings eventually arrived and met your expectations.

Your satisfaction is our top priority, and we're delighted to know that the items you received were of good quality :)

Thank you for your support and for awarding us 4.8 stars. We hope to have the opportunity to serve you again in the future 💕

Laura

Oceniono na 5 z 5

Purchase with absolute confidence.

Ok, listen up, those that know me, know I say it as it is. The earrings are absoultely beautiful. The craftmanship and the skill that has gone into the making, leaves me feeling how little I know. I have no hesitations in highly, recommending you Free Spirit for your purchases. The company was quick to deliver the item and the item exceeded my expectations. So go for it, purchase with absolute confidence. Dezi George

19 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Lovely band

Lovely band, I was tired of my boring plain band so this is perfect for me. I bought another one already!

20 sierpnia 2022
Opinia niezależna
Oceniono na 1 z 5

Order 70784 -SCAM ALERT

Order 70784: *** BUYERS SCAM ALERT SAVE YOUR MONEY AND BUY ELSEWHERE***

Complete scam!

I bought this supposedly “natural” turquoise necklace priced at $33 Canadian dollars and found the exact same at Aliexpress for $7.16! They didn’t even bother change the model photo, it is exactly the same! My order is in transit but i want to return as soon as i get it and refund!

27 czerwca 2022
Opinia niezależna
Oceniono na 1 z 5

Horrible customer service

Ordered on April 15th (or earlier) and still have not received my order. Tracking number is Chinese and although Free Spirit Shop says its arrived in the USA ...
THEY DON'T KNOW WHERE IT IS OR WHY IT DOESN'T HAVE A U.S. TRACKING NUMBER. I no longer want the products, don't believe they will ever be delivered and asked for a refund. I was told to wait another 2 weeks. I'm thinking this place is not legit.

20 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Lovely bracelet

My bracelet took around 3 weeks to arrive. Its perfect I have to say, just like the online images. My main gripe, getting a detailed answer as to why tracking didn’t work and where it was being shipped from. Many emails back and forth, I was worried it was a scam but its not. I have ordered items myself from China and India quicker than this. I have no issue with it coming from China at all but if only they would say. Genuine crystal not plastic as a few indicated. My faith restored, I would buy from this company again.

5 maja 2022
Opinia niezależna
Oceniono na 1 z 5

Don't buy, it's a scam

I bought Jasper mala beads and earrings, it is plastic not even a different type of crystal. The amethyst earrings I bought have the exact same markings as the photo in the ad so they must be carefully dyed to look "authentic". They were delivered from China, shoved inside bubble wrap, no signs that they came from Free Spirit. When I tried to return the products, the return address is in France (but the customer service number is in America)
Look carefully at their other reviews, some are clearly not authentic. The comments for Facebook are locked and you can't actually write a review on their website.
I did get my money back buy posting here and on Instagram that it's a scam. Finally I got a very polite email asking me to remove my post and in exchange they would give me a full refund. Now I have the refund I am posting again because I don't want others to go through what I went through.

27 stycznia 2022
Opinia niezależna
Logo Free Spirit Shop

Odpowiedź od Free Spirit Shop

Hi Fleur! We are very sorry you were not happy with some of the items in your order. As you know you were not satisfied with 2 of items out the 4 you received. We have indicated to you that our jewelry is made with natural stones and surely not plastic! Yet you still wanted to return part of your order which we of course accepted and you promptly received a refund for returning it. We kindly asked if you could update your review because it contains harmful elements that are simply not true. Our jewelry is made with natural stones and our company and customer service is located in Canada. We are unsure as to where you got this wrong information from. We also work with over 70 artisans worldwide and we mainly ship from the US. Again, we are sorry if you were not satisfied with your purchase and we apologize for any inconvenience caused.

Oceniono na 1 z 5

Free spirit shop

Free spirit shop. Com

Do not buy plastic beads from here!
These are fake! I already buy crystals from 2 suppliers and know how to test if these are genuine. I bought 2 crystal prayer bead bracelets from free-spirit-shop.com, one for £22 and the other £31 just received. When I put a gentle flame under the bead it leaves a burn mark AND you can see where the beads like plastic beads has a halfway mark where they were stuck together to make a ball.

Also, as the tracking informed this came from China therefore made in China. That’s says it all. What a rip off! I won’t even use it and will donate to charity.

17 grudnia 2021
Opinia niezależna

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